IT Professional

• Broad and deep understanding of IT systems, customer requirements, management of complex projects. I have a track record of successfully directing projects others were unable to complete.
• Managed staff administering applied technologies to support business initiatives while creating and maintaining high availability systems.
• Extensive migration experience, including Exchange, Active Directory and various OS migrations.
• Project manager experience leading global project teams with members from diverse functional areas of the company.

EMPLOYMENT EXPERIENCE AND KEY ACCOMPLISHMENTS

Confidential

IT Technical Project Manager

• Technical onsite Project management. Planned and implemented the migration of IP telephony at Alvernia University. Managed overall PC refresh project and provided technical expertise for migration of data. Obtained hardware quotes, scheduled vendors, and coordinated the outsourced team as well as the internal technical team. Coordinated implementation of SCCM 2012.Managed the wireless Upgrade project. Replacing older Access points and providing extensive coverage. Provided extensive documentation and training to technical team.
• Avaya IP phone system upgrade
• Project Manager for Wireless Upgrade project.
• Project Manager for PC Refresh/ Windows 7 Upgrade project.
• Project Manager and Hands on technical lead for Exchange 2010/2013/Office 365 Upgrade project.
• Implementing SCOM 2012.
• Project Manager for Application Virtualization Project.

EMPLOYMENT EXPERIENCE AND KEY ACCOMPLISHMENTS

Confidential

• Lead Systems Engineer for Operations Team.
• Program lead for IT as a service, service delivery program utilizing ITIL.
• Trained engineers and created operational process for Level 3 incidents.
• Created project plans and cost benefit analysis.
• Operations lead for Data Center Migration project.
• Vendor and business unit liaison for cross functional projects.
• Project lead on SCOM 2007 migration to SCOM 2012.
• Project lead on windows Exchange 2010 upgrade / Federation project 5000 user base.
• Assimilated purchased entities into our AD/Exchange environment 10,000 user base.
• Project Lead for Application Virtualization server implementation/hosted desktop.
• Implemented Disaster recovery for 100 plus VMware server environment.
• Technical lead for switch replacement project.
• Implemented Mobile solution for IPAD and IPhone BYOD Bring Your Own Device Project.
• Application Packaging lead for App-V and Xenapp packages, utilizing Admin Studio/SCCM.
• Migrated Citrix server to Xenapp 6.5.

Confidential

• PC Configuration and Security Controls to comply with the GCSO and IT Security functions and Industry Standards and requirements.
• Migrated Printer infrastructure to new Virtual print servers.
• Engineer, design, implement and support PC Endpoint Security Products PC Hard Drive Encryption, Removable Media restrictions to comply with Guardian Corporate Security Policies
• Present RFI's to executive management.
• Patch Management Process, where Security Updates Application, Vendor, or internal can be tested and applied to all Guardian PCs.
• Manage vendors and department budget.
• Lead projects for deployment of Office 2007, IE8 and WINDOWS 7 Operating System.
• Creation of Win 7 Gold image, migration and deployment strategy.

Confidential

• Lead Systems Engineer for Operations Team.
• Provide technical expertise and support for operational processes.
• Exchange Migration lead.
• SCOM 2007 administration and management lead.
• Project management operations support.

Confidential

• Manage the Systems Operations Team, Provide guidance, technical advice, and planning and project management both within the group and with outside consultants. Manage the maintenance of computer systems software to include: System center configuration manager, Operations manager, MOM 2005,OS400, J Edwards 9.0 CNC, BRMS, MS Active Directory, Exchange 2003, 2007, SQL 2005, Windows server 2008, Clustering, Tivoli 5.5, Forefront AV, Symantec Enterprise Vault, Backup Exec.
• Lead deployment of Exchange 2007. Including High availability and user training, migration tasks.
• Performance tuning, upgrades enhancements, to applications and operating systems and determining and implementing security requirements.
• Provide project plans and RFI's for corporate projects including Data Center consolidation.
• Implement Disaster Recovery for Data Center.
• Manage the Systems Operational Group. Implemented MOF operational processes. Provided guidance and project management both within the group and with outside consultants and vendors.
• Implemented Netapp SAN solution for Exchange 2003/2007 solution.
• Implemented vendor/asset management system.
• Lead virtualization project utilizing Microsoft Hyper V, Virtual Software for server consolidation.

Confidential

• Provided third level global support to technical support engineers regarding Messaging, BizTalk, and SQL Active Directory and Storage issues.
• Managed Global Messaging/Operations team.
• Provided Workflow analysis to map existing EDI transactions to BizTalk.
• Implemented and support MS BizTalk 2006 and SQL 2005 to replace EDI.
• Created BizTalk Process documentation procedures.
• Provided migration strategy and Implement Exchange 2007.
• Designed Disaster Recovery for current global messaging and active Directory infrastructure.
• Developed Standard Operation Procedures and SLA for Messaging.
• Created SOX audit procedures

Confidential

• Provided third level global support to technical support engineers regarding issues with Exchange, Clustering, MSSQL Sever 2003 and Active Directory utilizing Network Appliance Storage SAN and NAS solutions.
• Provided problem resolution support through the Global Support Center GSC .
• Performed analysis and diagnosis on a range of storage networking products for primarily NetApp's Top Enterprise, Strategic, and CAP customers, ncluding Yahoo, Bioorica AG Pharmaceutical, Legg Mason.
• Third-level support for a range of software applications, e.g. databases, backup restore, disaster recovery, and data protection.
• Troubleshot third-party-partner products with Netapp storage, Vendor Management partners included: Backup exec, Symantec, Microsoft.
• Provided whitepapers and standard solution documentation to be utilized by phone support technical engineers.
• Train staff on new technologies as they relate to storage and software applications.