Summary

Fifteen years experience of direct support in a mixed Windows and IBM Unix/ AIX environments. Eleven years experience in direct use for job related needs in leading edge technologies in a presentation technology / information technology environment. AIX / Unix support in daily use for application administration and level III server support. Extensive experience communicating as liaison with technical personnel, vendors and customers in management and support roles. Project management experience in both educational and business settings. Level II / III 24 x7 support in SAP / Order to cash print support in high visibility environment. Level III desktop support. Served as backup person for group using Tivoli Storage Manager for backup for more than 60 desktops and approximately 25 servers.

Professional Experience

Confidential

SAP/Oracle DBA

• Supported SAP Backup Recovery activities with networker, bcv clones and RMAN
• Used SAP BRTools to increase tablespace
• Technical knowledge of SAP Basis Database design, implementation support
• Database binary installation
• Installing OEM agent on Linux, AIX, HP-UX servers and configuring databases to OEM 12c
• SAP SBP patches and parameter check on Oracle 10g/11g databases
• Creating and renaming tablespaces extending datafiles using BRTools
• Database healthcheck database upgrades creating filesystems, users per SAP standards on AIX servers.
• Creating profiles per SAP standard and company standards

Confidential

System Administrator

• Worked in 24x7 production environment.
• Built 7 Production servers for the EPIC environment.
• Assisted in setup, and maintenance of HACMP clusters on AIX.
• Updated firmware on Power-5, and Power-6 series boxes.
• Used VMWare to create, and maintain Linux Suse v.10 and v.11 and Red Hat 4, 5, 6 environment.
• Performed LPAR OS maintenance with NIM.
• Created, and maintained AIX LPARs in AIX 5.3/6.1/7.1
• Added, and configured SAN storage to Power-5, Power-6, and Power-7 P series servers.
• Resolved daily problems found in the system logs and reports including designing solutions to eliminate root cause.
• Installed and tested LDAP directory client-server software on IBM AIX to run in production environment on all servers running EPIC software.
• Installation, Planning and resource group creation for HACMP 5.3/5.4
• Installed Netbackup Client on all Linux redhat, suse and AIX servers in the environment
• Assisted in the rollout of EPIC along with the cloning of disk for backups.
• Resolved issues with clone scripts failing.
• Added new LUNS for oracle dbas in Linux.
• Resolved SAN powerpath issues on AIX server.
• Installed and configured Linux servers in the network per specifications of client using HP Proliant servers and vmware.

Confidential

System Administrator

• Worked in 24x7 production environment.
• Responsible for operating system installation, SP and TL upgrades.
• UNIX Shell scripting and AIX 5.3, 6.1 system administration
• Daily monitoring of servers running oracle db 10g. Addressed and resolved all issues relating to operating system by changing kernel parameters that resulted from constant rebooting with Oracle RAC running.
• Advised on performance issues related to Oracle database with GPFS in AIX 5.3 and 6.1 environment.
• Created and maintained user and group accounts, restored backups from backup and documented procedures.

Confidential

System Administrator

• Responsible for providing SAP BWA support to several clients running on SUSE Linux 10.3 11.3.
• Update GPFS, TREX, AMM and RDAC for all blades in the cluster running SAP BWA environment using scripts.
• Stopped and started SAP server processes to ensure server processes were online and available at all times.
• Provided healthchecks for development, quality and production servers.
• Monitored and responded to alerts generated as a result of RFC connection going down, high memory usage, processes no longer running, reorg on cubes and indexes, removal of high core and trace files, rebooting servers, creating BWA and TREX SIDS.

Confidential

System Administrator

• Provided 3rd level technical support to customers for remote and onsite issues on AIX 5.3 clustered machines running SAP Basis Application
• Change management representative for all change tickets involving our group.
• Prepared all unix machines running SAP Basis and SAP BW for the Autumn Release Update.
• Autumn Release Update included upgrading hardware and software removing all files and applications that were no longer network accessible.
• Wrote scripts to remove unused printer definitions from servers.
• Transported StreamServe objects from Development to QA and on to Production.
• Performed problem determination Resolution PD R in an AIX environment running Streamserve Communication and InfoPrint Manager applications.

Confidential

• Installed Critical Path and provided documentation for continued support and reinstallation if necessary for continued use in an application development environment.
• Responsible for installing, supporting, documenting RHEL5, Oracle database 11g, Weblogic 11g, Subversion, Critical Path Server on blade servers.

Lab Manager

Confidential

System Administrator

• Perform installation and configuration, monitoring, onsite and remote support, and maintenance on all internal production, test and development systems.
• Responsible for the implementation and coordination of multiple projects directed toward strategic information technology objectives. Worked with various IT business units and vendors to define, document, procure and install new technologies. Planned, documented and executed change control procedures to accomplish project goals.
• Implemented IBM HACMP 5.3 clusters on AIX running Oracle applications. Utilitized IBM pSeries micro LPARs and Virtual IO Servers.
• Monitored and managed server processes for DBAs, restarting down services as well as debugging and troubleshooting in real time.
• Performed database backups and restores. Installed and maintained system software as well as upgraded products. Evaluated and integrated new operating system versions, drivers and hardware.

Confidential

System Administrator

• Technical/Team Lead System Administrator for 6 years on the Sanofi-Aventis Pharmaceutical account.
• Created Linux ip server for development, test and production to serve as DHCP server for all nonstatic ip machines coming into the environment. Customer was changing from Windows DHCP server to RHEL at Sanofi Aventis Pharmaceutical.
• Served as backup admin for CPRT group for 3 years responsible for backing up laboratory servers 25 AIX and 60 desktop machines using Tivoli Storage Manager or Data Backup Servers ADSM
• These test machines were in use for more than 8 different technical support groups that support external accounts with applications running on either AIX or Windows.
• Worked closely with AIX logical volume manager. LVM/VIO . performed ODM deletion and replacement of disks from volume group. Contributed to daily AIX logical volume management including LVM/VIO client and server mapping.
• Performed UNIX AIX system administration routines, migration, paging space and file system changes, mirroring, system boot and recovery as well as logical volume striping.
• Responsible for hardware/software setup, upgrading, application installation, ongoing maintenance and troubleshooting customers issues on AIX and Windows servers for 11 years.
• Installed new machines AIX, Windows and applications on lab machines with 24x7x365 uptime. These machines are designed and maintained as high reliability machines since several application groups use these machines for testing external support issues.
• Wrote scripts to automate task and ease administration.
• Responsible for periodic on-call support for 11 years.
• Mentored junior system administrators.
• Addressed customer requests for system modifications and installations.
• Responsible for patch and firmware upgrades on more than 800 AIX servers.
• Provided 2nd and 3rd level technical support to customers for remote and onsite issues on AIX SP2 for 10 years.
• Wrote procedures on how-to install Lotus Notes on AIX for colleagues who only had AIX server desktops.
• Maintain and update driver database. Work with network and server personnel in migrations from Windows NT to Windows 2000 and 2003.
• NIS, NFS, routing and DNS installation and support.
• Testing server configurations setup, scalability and migration tolerance for moving IP server administration from Windows 2000 2003 server to Linux servers.
• Implemented helpdesk procedures for UNUMProvident and SanofiAventis Pharmaceuticals accounts.
• Installed and configured Oracle 10g server and client version on AIX and RHEL4 . Effectively analyzed and resolved Oracle configuration and network integration problems.
• Provided 24x7 3rd level on-call technical support for all Windows NT/2000/2003 servers.
• Served as the subject matter focal point Team Lead on various accounts to implement appropriate solutions and determine root-cause analysis of the problems
• Represented the team at weekly meetings with the customer to discuss any unresolved high priority Problem Tickets and change request needing approval.
• Customer commendations for excellence in service. Sanofi-Aventis account received a customer satisfaction rating of 10 for the entire 6 years I was Project Manager and Lead Technical System Administrator.
• Provided 3rd level on call support for UPS warehouse for 5 years which included moving labels from SAP servers to AIX server to the printers. Worked with closely with SAP Basis team to resolve issues when labels were not printing due to processes not communicating on SAP server side and AIX server side.
• IBM PSM/IPM systems support for 1200 print queues on multiple AIX servers for support of IBM internal printing. Monitor server loads and re-start server processes to maintain seamless customer support.
• Served as an administrator for the global Print Web site GPWS application consisting of building print driver packages and adding/deleting/modifying printer records.
• Designed and implemented shell scripts to aid Help Desk in solving related problems.
• Build AIX test servers for Quality Assurance testing of the IPM software installation and various print functions
• Provided 24x7 3rd level on-call technical support for IPM applications and AIX network print queues on a rotational basis.
• Provide technical leadership and assistance for internal/external accounts and major print projects.