PROFILE:

• Overall 20 years of experience in Sales, Marketing and Management with extensive market knowledge involving pricing, budgeting, planning, shipping, invoicing, reporting and promoting. Sound background in applied business practices within diverse industry environments.
• Over 10 years of experience as SAP Consultant with configuration experience in SAP SD and CRM modules
• Five full life - cycle implementations as a functional business analyst
• Conducted knowledge transfer & MIS training before and after go-live date
• Proven ability to engage end users in software application processes
• Comprehensive understanding of the SAP ECC-CRM Business Data Model with strong leadership skills, process-to-technology mapping capabilities, and full grasp of integration issues. Integral perspective of typical project challenges facing members of implementation teams due to diverse project roles. Creative, pro-active team player with strong ability to achieve quality results within business and technical teams.
• Experience in creating master data, transaction types, organization Profiles, Partner Determination, Marketing, Sales, Product catalogue, Pricing and Services in CRM
• Experience in creating CIC profiles, framework, and interactive scripts with expertise in CIC business process definition, blueprint modeling and interface design with legacy systems
• Involved in implementing various business scenarios like Opportunity Management, Lead management, Activity Management, Marketing Planning and Campaign Management.
• Experience of interacting with Business Process Owners and End Users in the phases of Business Blue Print, Configuration, Customization and Integration
• Configured Master Data in Sales and Distribution-Customer Master, Customer-Material Condition Master, Material Condition Master, Pricing and Condition types.
• Skilled in Configuring the Business Cycle in Sales & Distribution involving Order Management, Item categories, Outline Agreements- Scheduling agreements, value and quantity based contracts, Copy controls, and Incompletion procedures, Delivery Scheduling, Availability Check, Shipping, Billing, Account Determination, Output Determination and Text Determination.
• Skilled in Customizing Pricing in Sales Documents by defining Pricing Procedures, Conditions types, Condition records and Access Sequence using Condition Technique.
• Configured Billing Procedures- Periodic Billing, Milestone Billing and Invoice Split processing.
• Configuring Sales document types for Quotations, Contracts, Orders & billing types.
• Experienced in IS-Utilities with CRM Interaction Center, Call center support, SAP WCEM etc.
• Experienced in Variant Configuration, Revenue Recognition and Resource-Related Billing
• Demonstrated strength in handling complex functional and technical issues.
• Attended business process team meetings and prepared status reports weekly.
• Able to master new concepts and applications within a timeframe and Capable of rising up to mounting challenges.
• Involved in preparation of AS IS and TO BE Business and System Process Maps.
• Analytical, methodical, and resourceful approach to problem solving, identifying root causes (RCA) and corrective actions to meet short and long-term business, financial, and system requirements, good understanding of team management, communication, and presentation skills.
• Experience in gathering business requirements from users and conceptual design of systems for effective project management
• Excellent communication, people management, team building, presentation, facilitation techniques, motivation & leadership skills.

SAP WORK EXPERIENCE:

Confidential, NJ

SAP SD CRM Consultant

Responsibilities:

• Development of new requirements and support existing functionality
• Worked on SAP CRM and SD processes and functions
• Organization Structure, Leads, Opportunities, Sales Order Processing
• Delivery, Billing, Customer and Material Master Data etc
• Provided the maintenance support for their user issues
• Resolution of incidents with in service level agreements
• Gathering requirements for new additional functionality
• Prepared functional specifications for new modifications
• Performed testing and provided user training etc

Confidential, OH

SAP CRM Architect

Responsibilities:

• Mapping of CRM organizational and Master Data with SAP Cloud
• SAP Cloud for Customer configuration settings
• Creation of business partners and products master records
• Configuration of document types, item categories and determination
• Customizing of Lead, Opportunities, Activities, Quotations and Sales Orders
• Output and Partner Determination etc.
• Defined and assigned the number rages to document types
• Blueprint documentation and Functional Specification

Confidential, WV

SAP SD Lead Consultant

Responsibilities:

• Creation of Master data and Organization Structure
• Configuration of document types, item categories and determination
• Customizing of condition technique for pricing procedure, material determination, output and partner determination etc.
• Configuration for availability check with planning
• Defined requirement classes and types and determination procedure for transfer of requirements
• Configuration of Revenue recognition
• Copying control for sales, delivery and billing documents
• Defined and assigned the number rages to document types and master data
• Configured Handling Unit Management (HUM)
• Shipping and Transportation configuration
• Intercompany, Third party, Subcontracting (tolling) processes
• Interface with website for sales orders, customers, inventory updates etc.

Confidential, MI

SAP CRM/ISU CR&B Consultant

Responsibilities:

• Worked on SAP CRM Interaction centre and SAP Utilities ISU/CR&B processes and functionality
• Worked on Regional political structure and master data
• Order and Contracts management, owner allocations, Interaction records etc.
• Workflows and Business Rules Framework(BRF) functionality
• Front office, move in, move out, installations, premises, technical master data, billing and complaints processes
• Provided the maintenance support for their day to day issues
• Resolution of incidents with in service level agreements
• Gathering requirements for new additional functionality
• Prepared functional specifications for new modifications
• Performed testing and provided user training

Confidential, GA

SAP CRM/SD Consultant

Responsibilities:

• Creation of SD Master data and Organization Structure
• Configuration of document types, item categories and determination
• Customizing of condition technique for pricing procedure, material determination, output and partner determination etc.
• Configuration for availability check with planning, rule based and product allocation
• Defined requirement classes and types and determination procedure for transfer of requirements
• Configuration of Revenue account determination and revenue recognition
• Copying control for sales, delivery and billing documents
• Defined and assigned the number rages to document types
• Mapping of CRM organizational units with SD org structure
• Creation of business partners and products master records
• Defined and assigned the number rages to document types
• Mapping of CRM organizational units with SD org structure
• Creation of business partners and products master records
• Initial loading of master data
• Configuration of CRM UI with business roles and navigation bar profile settings
• Interaction Center (IC) - Work Centers, User Settings, Framework, Configuring Components, Action Box, Call List Management and Reminder Scripting etc
• Configuration of Campaigns, Segmentation, ELM, TPM, lead and opportunities etc
• Configuration of Territory management, Activity management, Partner processing etc
• Defined and assigned transaction types and item categories and determination
• Settings for Text determination, Incompletion procedure and Action profiles
• Maintenance of Installed Base and Objects and Service Products
• Completed Blueprint with WCEM 2.0, BCM and Sybase Mobile requirements
• Worked on SAP GTS Compliance, Customs and Risk Management

Confidential, FL

SAP SD Consultant

Responsibilities:

• Worked on data analysis and reporting issues
• Data extraction using Quick viewer (SQVI) for Sales Contracts and Orders
• Advanced data analysis and comparison of various dimensions, characteristics and keyfigures using Excel Pivot tables
• Analysis of SAP BW including Infocubes, Datasources and ETL processes for sales reporting
• Provided the resolution options for current issues
• Identified the new business requirements for SAP SD implementation
• Conducted the workshop sessions and interviews with the global representatives
• Cross functional integration with SAP SCM - Global ATP

Confidential, NY

SAP CRM Lead Consultant

Responsibilities:

• Worked on assessment of current SAP CRM 6.0 service implementation
• Provided the best practice roadmap for SAP CRM implementation
• Identified the current issues in CRM 6.0 system
• Provided the resolution options for current issues
• Identified the new business requirements for SAP CRM implementation
• Conducted the workshop sessions and interviews with the global representatives
• Presented the SAP CRM 7.0 new functionality including EHP 1
• Worked on Business partners, products, installed base, service contracts, service orders, service confirmations, Billing etc.

Confidential, Dallas, TX

SAP CRM/ISU Lead Consultant

Responsibilities:

• Worked on extensive CRM development framework
• Requirements gathering and documentation for various processes
• Worked with Marketing Campaign set up, Segmentation, Marketing Attributes, Service Contracts, Business Partners, Product Master and Credit Management etc
• ISU related processes including Service Contracts, Billing etc.
• Prepared functional specifications
• Reviewed technical specifications
• Performed extensive testing including Unit testing, Integration testing and Regression testing etc
• Provided training for UAT etc.

Confidential

SAP CRM Lead Consultant

Environment: SAP CRM 7.0 ECC 6.0

Responsibilities:

• Defined and assigned the number rages to document types
• Mapping of CRM organizational units with SD org structure
• Creation of business partners and products master records
• Initial loading of master data
• Configuration of CRM UI with business roles and navigation bar profile settings
• Interaction Center (IC) - Work Centers, User Settings, Framework, Configuring Components, Action Box, Call List Management and Reminder Scripting etc
• Configuration of Territory management, Activity management, Partner processing etc
• Defined and assigned transaction types and item categories and determination
• Settings for Text determination, Incompletion procedure and Action profiles
• Maintenance of Installed Base and Objects and Service Products

Confidential, Malvern, PA

SAP SD/CRM Lead Consultant

Environment: SAP CRM 7.0 ECC 6.0

Responsibilities:

• Creation of SD Master data and Organization Structure
• Configuration of document types, item categories and determination
• Customizing of condition technique for pricing procedure, material determination, output and partner determination etc.
• Configuration for availability check with planning, rule based and product allocation
• Defined requirement classes and types and determination procedure for transfer of requirements
• Configuration of Revenue account determination and revenue recognition
• Copying control for sales, delivery and billing documents
• Defined and assigned the number rages to document types
• Mapping of CRM organizational units with SD org structure
• Creation of business partners and products master records
• Initial loading of master data
• Configuration of CRM UI with business roles and navigation bar profile settings
• Interaction Center (IC) - Work Centers, User Settings, Framework, Configuring Components, Action Box, Call List Management and Reminder Scripting etc
• Configuration of Territory management, Activity management, Partner processing etc
• Defined and assigned transaction types and item categories and determination
• Settings for Text determination, Incompletion procedure and Action profiles
• Configuration of marketing plans, marketing plan elements, marketing calendar and campaign related settings
• Configuration of Personalized mail forms, Segmentation and External List Management
• Settings for coupons, content management, scenario planning, campaign execution and automation
• Configuration of Lead, Opportunity, Quotation, Sales order and Contract transactions and copy control settings
• Trade Promotion Management (TPM) Configuration
• Partner Channel Management, Market Development Funds (MDF)
• Maintenance of Installed Base and Objects and Service Products
• Configuration of Service Agreements and Contracts, Service Plans, Service Order Management, Complaints and Returns, In-House Repair, Warranty Claims, Case Management etc

Confidential, Newtown Square, PA

SAP SD/CRM Consultant

Environment: SAP CRM 2007 ECC 6.0

Responsibilities:

• Creation of Master data and Organization Structure
• Configuration of transaction types, item categories and determination
• Customizing of condition technique for pricing procedure, material determination, output and partner determination etc.
• Configuration for availability check with planning, rule based and product allocation
• Configuration of Revenue account determination and revenue recognition
• Copying control for sales, delivery and billing documents
• Defined and assigned the number rages to document types
• Configuration of sales returns, text control, incompletion check and listing/exclusion
• Configured Product proposals, cross selling
• Credit and Risk management settings,
• Payment card processing - Master Data, Processing in sales orders/deliveries/billing, POS integration, settlement in FI etc.
• TPM - Deal master, top-down sales planning, promotion planning, key figure planning, master data etc.
• Vistex - Chargebacks, Bill backs, Sales Incentives and Rebates etc
• Worked on CRM IPM module.
• Maintenance of user roles

Confidential, Southbury, CT

SAP SD/CRM Lead

Environment: SAP CRM 2007 with ECC 6.0

Responsibilities:

• Defined and assigned CRM organizational units, positions and users
• Mapping of organizational units with SD org structure
• Creation of business partners and products master records
• Initial loading of master data
• Configuration of CRM UI with business roles and navigation bar profile settings
• Interaction Center (IC) - Work Centers, User Settings, Framework, Configuring Components, Action Box, Call List Management and Reminder Scripting etc
• Configuration of Territory management, Activity management, Partner processing etc
• Defined and assigned transaction types and item categories and determination
• Settings for Text determination, Incompletion procedure and Action profiles
• Configuration of marketing plans, marketing plan elements, marketing calendar and campaign related settings
• Configuration of Personalized mail forms, Segmentation and External List Management
• Settings for coupons, content management, scenario planning, campaign execution and automation
• Configuration of Lead, Opportunity, Quotation, Sales order and Contract transactions and copy control settings
• Maintenance of Installed Base and Objects and Service Products
• Configuration of Service Agreements and Contracts, Service Plans, Service Order Management, Complaints and Returns, In-House Repair, Warranty Claims, Case Management etc
• Global Trade Services (GTS) - SPL Screening, Embargo, Licenses, Letter of Credit, Customs Communication, Preference Processing (NAFTA)
• Maintenance of user roles
• EDI - General Setting, Port Definitions, Partner Profiles, Message Control and IDocs, Transaction processing etc.
• System modifications using ALE, BAPI, BADI and user exits etc.
• User testing and training etc.

Confidential, Minneapolis

SAP SD/CRM Consultant

Environment: ECC 5.0 CRM 5.0

Responsibilities/Deliverables:

• SD Master Data - Organization Structure, Customers and Materials etc.
• SD Delivery Processing, Billing, Revenue Recognition, Billing Plans, Material Determination, Partner Determination, Rebates, Outputs, Pricing, Variant Configuration, Credit Management, Backorder processing, EDI, Incompletion, Credit Checks, Shipping, Transportation, Text Determination etc
• GATP - Configuring Global ATP in APO module for sales orders and delivery, rule based check etc
• Configuration of Revenue Recognition using Periodic Billing Plans
• CRM Master Data - Org Structure, Business Partner Determination, Territory Management, Partner Processing, Sales Order Processing, Incompletion, Text, Actions, Activities etc
• Configuration of Lead, Opportunity, Quotation, Sales order and Contract transactions and copy control settings
• Vistex - Incentives and paybacks
• Global Trade Services (GTS) - SPL Screening, Embargo, Licenses, Letter of Credit, Customs Communication, Preference Processing (NAFTA)
• Global Trade Management (GTM) - Trading Contracts including Sales and Purchase Transaction, Trading Execution Management including Inbound and Outbound Deliveries, Invoicing, Position Management including Association Management etc.
• Integration testing using Win runner Quicktest professional
• System modifications using ALE, BAPI, BADI and user exits etc.

Confidential, Puerto Rico

SAP SD Lead Consultant

Environment: SAP R/3 4.7 C

Responsibilities:

• SD Master Data - Organization Structure, Customers and Materials etc.
• SD Delivery Processing, Billing, Revenue Recognition, Billing Plans, Material Determination, Partner Determination, Rebates, Outputs, Pricing, Variant Configuration, Credit Management, Backorder processing, Incompletion, Credit Checks, Shipping, Transportation, Text Determination etc
• Integration of Master Data and Transactional Data in SD
• Design for Customer Service orders and resource related billing

Confidential, North Carolina

SAP SD/CRM Lead Consultant

Environment: SAP ECC 5.0 CRM 5.0

Responsibilities:

• Creation of Master data and Organization Structure
• Configuration of document types, item categories and determination
• Customizing of condition technique for pricing procedure, material determination, output and partner determination etc.
• Configuration for availability check with planning, rule based and product allocation
• Defined requirement classes and types and determination procedure for transfer of requirements
• Configuration of Revenue account determination and revenue recognition
• Copying control for sales, delivery and billing documents
• Defined and assigned the number rages to document types
• Configuration of sales returns, text control, incompletion check and listing/exclusion
• Configured Product proposals, cross selling, Payment card processing in business transactions
• Credit and Risk management settings
• Foreign trade module settings including documentary payments, legal control, preference processing and periodic declarations etc
• Variant configuration settings with classes, characteristics, dependencies, configuration profile and variant conditions etc.
• Configuration of customer service including service notifications, service orders and contracts.
• Campaign Creation and Execution, Lead and Opportunity Management, E-commerce
• Quotation and Sales Order Management, Activity Management, Actions, Territory Management
• Transaction Types, Item Categories, Status Profiles, Date Profiles
• Listing inclusion/exclusion functionality, Data exchange between SAP CRM and SAP ECC
• Interaction Center (IC) Win Client - Work Centers, User Settings, Framework, Configuring Components, Action Box and Reminder Scripting etc
• Customer Service - Installed Base, Service Agreements and Contracts, Service Plans, Service Order Management, Complaints and Returns etc
• Support and Maintenance of SAP Territory Management configuration
• Support and Maintenance of SAP CRM Organizational Hierarchy configuration
• TPM - Trade Promotion Evaluation, Planning, Execution and Validation

Confidential, Ohio

SAP SD/GTM Lead Consultant

Environment: SAP ECC 5.0

Responsibilities:

• SAP SD Master Data & Org Structure, Sales Order Processing
• Pricing and Credit Management, Availability Check
• Shipping and Billing, Variant Configuration, Classification
• Batch determination, Revenue Recognition, Third Party Processing, Intercompany Processing
• GTM - Trading Contract Management, Trading Execution Management

Confidential, New Jersey

SAP SD/FI Lead Consultant

Environment: SAP ECC 5.0

Responsibilities:

• Worked with Confidential & Confidential team at New Jersey for US region OTC project SAP implementation. Involved in As Is and To Be process, Blueprint documentation and SAP Configuration. Also involved in the identifying training requirements for business process users and providing the SAP classroom and online training. Worked on the SAP functionality covering the following:
• SAP SD Master Data & Org Structure, Sales Order Processing
• Pricing Procedure Configuration with user exits, Credit Management
• ATP with Product Allocation, Shipping and Transportation
• Billing, Rebates, Variant Configuration, Classification
• EDI - General Setting, Port Definitions, Partner Profiles, Message Control and IDocs, Transaction processing etc.
• Customer Service - Service Notification, Service Orders and Service Contracts etc.
• Revenue Recognition, Resource Related Billing
• Third Party Processing, Intercompany Processing
• Defined and assigned company code, charts of account, fiscal year, currencies etc
• Created master data including GL accounts, customer and vendor accounts, bank master records, account groups, number range assignment,
• Settings for document types, posting periods, posting authorizations, field status groups and variants
• Accounts Payable - Posting incoming invoices, invoicing from MM, vendor down payment processing, automatic payment transactions, tax processing
• Accounts Receivables - Dunning customers, closing in AR and AP
• Development with BAPI, BADI and user exits
• Data Migration using LSMW
• Integration testing using Win runner Quicktest professional