Technical Support Rep/ Junior SAP MM Consultant Resume

SUMMARY

Seeking a challenging and rewarding career as an SAP ABAP professional where I can contribute my knowledge and skills towards the growth and development of the organization and to implement solutions that meet the customer requirements using my variety of software development skills and technical expertise.
6+yrs of experience in IT Industry.Experience with SAP ABAP Programming MM, Modules.
Knowledge of SAP Controls like SPLITTER, TEXTEDIT, AND PICTURE Control.
Knowledge of MM, SD, Availability Check, Transfer of Requirements, Enterprise Structure, Item Categories, Output determination, Schedule Lines.
Strong believer in team work, building meaningful relationships with people inside the organization, developing innovative solutions for difficult programming problems, self - learner and fast learner.

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Rep/ Junior SAP MM Consultant

Responsibilities:

Data-Dictionary objects, Table Maintenance generator
Reports: creation of interactive and classical reports
In depth customer services management to acquire and retain customers and increases customer satisfaction.
Worked independently on Sundays providing sole support for international operations.

Confidential

Technical Support Rep

Responsibilities:

Provided first-level Technical support for Confidential infrastructure
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Achieved the highest levels of productivity, handling over 1,000 calls per week and averaging 200+ calls daily.

Confidential

Help Desk Tech

Responsibilities:

Escalated issues as needed and maintained communication with customer and Technical teams.
Resolved hardware issues with fault-tolerant hard drives.
Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas