SUMMARY

• Overall 9+Years of experience in Testing of domains like ERP / IS - Utilities/ Retail/Ecommerce/IVR Testing.
• Proficient in ManualTestingof SAPusing Quality Centre 10.0.
• Hands on experience in SAP CRM (SALES/SERVICE/MARKETING/IC Web Client Modules),SAP SD, ISU CCS, EDI, Oracle CRM Order to cash, ESS and MSS
• Strong noledge and Hands on experience on ERP modules and Web Applications testing.
• Strong Knowledge on Software Manual & Automation testing process and methodologies wif tools like HPQC, Work Soft certify automation tool.
• Experience in Test strategy/Plan developments, test case creation test script development (system, integration, regression, UAT, and performance), test execution, defect tracking and lessons learned reporting for every releases.
• Proficient in Test lead of SAP and ERP Cross Functional Modules Master data preparation and testing wif Third Party Systems for data validations.
• Strong Working Experience in handling multiple vendors and PMO’s
• Experience in Functional Testing, Integration Testing, GUI Testing, Regression Testing, Smoke testing, Test Data Management, Ad-hoc testing and System Testing.
• Experienced on Domains like Utilities, Retail and E-commerce areas.
• Hand on experience in Planning, Designing, Scripting, Reporting, Estimations.
• Strong problem solving and analytical skills wif teh ability to clearly communicate and share solutions wif fellow team members.
• Interactions wif BA’s and Functional IT Team to define, document and review functional and technical requirements.
• Lead communication sessions between developers and business groups to ensure a smooth transition throughout all phases of teh SDLC process.
• Good interpersonal and team playing skills.
• Ability to work under pressure and meet deadlines and Keeping up wif changing technology and learning new skills.

TECHNICAL SKILLS

SAP: SAP release ECC 6.0, ECC 5.0, SAP CRM, IC Web Client, SAP SD, MM, EAM, PP (OTC, PTP,), IVR, OTC, PTP, HR ESS and MSS, Web, ECC, Applications, Oracle CRM, Mobile Testing, Sales force.com.

Database: Oracle 8.x, Oracle EBS, SQL, MS Access.

Network: Win XP, Windows 2000, NT, and 98.

Tools: MS office, MS Visio, MS project, ECATT, HPSM, HPQC, HP ALM, QTP, TAO, Work Soft Certify, Jira.

PROFESSIONAL EXPERIENCE

Confidential

Sr. SAP QA Tester/ Test Lead

Responsibilities:

• Involved in preparing Test plan doc, Estimations and support for teh overall testing efforts and delivery of quality software applications.
• Define test cases aligned to approve requirements (Traceability Matrix).
• Acts as a liaison between Business/IT/Application/PMO teams to meet teh deliverables.
• Involved in test case design, execution, test data preparation, Test data management, defect process and cutover process.
• Leading teh team in testing case writing and test execution in TPM and BI reports and Mobile Apps testing.
• Document track and report on product defects.
• Involved in Mobile apps testing which is integrated wif SAP CRM (Mobile sales).
• Working wif business stake holders to accomplish teh deliverables.
• Involved in preparing test data for various phases of teh project.
• Assist business users wif all aspects of user acceptance testing environments.
• Preparing Weekly reports and status updates calls.
• Cut over plans and Hot Pack Regression testing.

Environment: SAP CRM Trade Promotion management, BI reporting, At Task, Mobile Apps, Web Application testing, HPQC, JIRA.

Confidential, Houston

Sr.SAP QA Tester/Analyst/Consultant

Responsibilities:

• Involved in preparing Test plan doc, Estimations and support for teh overall testing efforts and delivery of quality software applications.
• Define test cases aligned to approved requirements (Traceability Matrix)
• Extensive utilization of HPQC features in BES STL Project
• Constructing test scripts based on teh BPD's and Functional Spec's documents and uploading into HPQC and performing traceability matrix.
• Involved in testing procurement scenarios
• Assist business users wif all aspects of user acceptance testing environments.
• XML to I-Docs comparison testing and creating Idocs.
• Defined functional automated testing process through work soft certify tool.
• Involved in SAP and web application test execution and defect process and triage calls and reporting teh status to client management.
• Evaluate risks associated wif test plans and make recommendations for alternative testing approaches.
• Peer review test cases, write and analyse customized HPQC Excel reports for test plan, test execution and defects
• Preparing Weekly reports and status updates calls.

Environment: Web Application Services, SAP CRM, SAP MM, Vendor Portals, EAM, Market Transactions, HPQC- ALM, Share point, EDI, IDOCS, ERCOT Rules, Sales force.com.

Confidential, Michigan

SAP CRM Test Lead

Responsibilities:

• Execute quality assurance responsibilities and associated functions for projects (requirements, risk assessment, estimating, test approach, reviews, overall organization and coordination of testing activities wif Project PM, TCoE Management, Business Analyst, Testers and Development Team.
• As a TCoE Lead preparing Test Strategy and Test Plans for new projects
• Provide Test planning, support for teh overall testing efforts and delivery of quality software applications
• Ensure all test deliverables are completed, including test strategy, test cases/test scripts, scenarios, conditions and expected results
• Ensure test scripts are documented, reported and tracked in Quality Centre.
• Created Variables, layouts and record sets using work soft certify tool
• Creating new test set automation using Work soft certify Live Touch
• Execute automated functional tests, capture and analyse test results
• Created requirements in work soft certify and mapped teh requirements in HPQC.
• Created variables, layouts, and records sets to prepare teh test suite.
• Assist business users wif all aspects of user acceptance testing environments.
• Participate at requirements and design reviews, facilitate teh testing review process
• Evaluate risks associated wif test plans and make recommendations for alternative testing approaches.
• Involved in Regression testing used automated tools to construct and execute teh test cases.
• Ensure standards and methods are utilized, including use of QA standard methods and tools
• Peer review test cases, write and analyse customized HPQC Excel reports for test plan, test execution and defects
• Analyse test results and measure key performance indicators against defined quality criteria.
• Supporting business Teams in UAT Testing preparing test data and helping in test execution.
• Assisting in document testing standards, best practices and ensures they are communicated and applied
• Provide process assurance and monitor process compliance.
• Preparing Weekly reports and status updates calls.

Environment: CRM, IS-U CIS/CCS, SAP FICA, HP QC, Work soft Certify.

Confidential, Irving, TX

SAP CRM Test Lead/Onsite Test Coordinator

Responsibilities:

• As Lead Responsible for conducting walkthroughs wif various groups for understanding teh application flow and process.
• As a self-starter and Test lead, closely interacting wif development and business teams to understand system requirements.
• Prepare test plan and prioritize and delegate teh tasks to offshore team.
• Preparing Master Test data, Transactional Test data to perform Test Execution.
• Helping and coordinating wif Automation and performance teams by creating BPP’s.
• Writing Manual Test Cases from business requirements and use cases and execution teh test cases and upload in HPQC.
• Creating test scenarios using work soft certify tool.
• Created Variables, layouts and record sets using work soft certify tool
• Creating a Layout and record set for teh child process and master process.
• Creating a reusable process whenever it required in automation using work soft certify.
• Created requirements in work soft certify and mapped teh requirements in HPQC.
• Involved in creation of variables, layouts, and records sets to prepare teh test suite.
• Involved in data driven framework automation sessions and implemented.
• Reviewing existing test cases and adding additional, more complex test scenarios based on teh application functionality.
• Hand on Strong Experience in Unit testing, System Integration testing, Regression Testing.
• Handling Day to Day support ticketing issues and reporting as per SLA’s.
• Involved in preparing/Monitoring Requirement traceability Matrix and Supporting UAT team for every release wif preparing test data prep and testing guidance.
• Involved in successfully handling multiple projects and stake holder for every release.
• Working on manual testing using teh test cases for positive and negative testing and test summary reports
• Experience in Third part testing and data validations.
• Identified defects, tracking of defects to Closure and generating defect reports using HPQC
• Linking defects to requirements, tests, test sets, test instances, runs, run steps, and other defects to determine teh status of defect using HPQC Tool.
• Performing regression, functionality, system, negative, positive Testing.
• Responsible for script execution using Work soft Certify.
• Preparing daily, weekly and monthly status reports.
• Maintaining teh process related documents and metrics for improving teh quality in deliverables.
• Successfully handling 4 offshore resources in teh team. Conducting KT sessions and sharing teh application functionality to new team members.

Environment: ISU CCS Utilities, Sales force.com, SAP MM Device Management, Web Portal, and IVR, CRM IC web Client, SAP Solution Manager, Work Soft Certify, SAP TAO, FICA, ERCOT Rules, TX SE 4.0, Sales force.com.

Confidential, Plano, TX

Integration & Regression Test Lead

Responsibilities:

• Involved in understanding teh END to END Business process of Different Service orders
• Involved in writing teh test cases for COE based on teh Functional Design documents and executing teh test cases.
• Experience in Regression & Change Request (CR) Testing
• Technical Support to Onsite and Offshore Teams
• Hand on Experience on testing regression suite by Net weaver portals across SAP Modules.
• Tested service orders end to end business scenarios and middle ware testing.
• Tested Sales order process(OTC) of OTC in CRM, Sap SD,MM,FI module
• Tested teh various types of service order functionality end to end.
• Executed teh Test Scripts to check teh functionality of teh application
• Developing automation test scripts (BPP) for automation team and helping them to understand teh functionality for smoother automation execution.
• Involved in Test Scripting and Functional testing and integration testing.
• Tested teh functionalities of Confidential service order fulfilment process.
• Performing HP Quality Centre Tasks when required.
• Functional test strategy and coordinating wif teh Onsite test lead and Developers.
• Co-coordinating wif other offshore module leads for updating teh daily and weekly status.

Environment: SAP CRM Service, SAP SD OTC, SAP MM, SAP FICO, Net weaver portal, IVR, CRM IC Web Client, HP QC 10.0, QTP, People soft, Vendor portals (Third party).

Confidential

Test Engineer

Responsibilities:

• Interaction wif process owners for requirement gathering and understanding teh business requirement.
• Prepared Master Test Plan and Functional Test Plan
• Prepared Requirement traceability Matrix and Test Scenarios
• Designing of test cases based on teh RTM.
• Automate regression test scripts in order to reduce teh amount of time and resources required to execute teh regression test sets Designing teh QC folder structure and mapping teh requirements and test cases in QC tool
• Involved in Scripting test cases and preparing test data for claims and disbursement module.
• Should be helping teh customer in planning for SAP regression testing as a part of teh Testing Shared Services Unit.
• Analyse defects identified in production system to ensure that teh proper controls are implemented in teh regression test bed to ensure that teh defect does not occur in production repeatedly.
• Sending teh DSR and WSR to teh clients and business at each phase of testing

Environment: Oracle EBS, Main Frames, CRM, SAP CD Claims and disbursement management, SAP FICO,HP QC, People soft.

Confidential

SAP TESTER

Responsibilities:

• Executing teh Test Cases.
• Prepared teh Test Data to execute Manual Test Cases
• Daily execution and monitoring teh batch jobs.
• Tested teh execution of campaign management business process.
• Experience in Functional Testing, System Testing & Regression Testing
• Prepared bug report status and interacted wif developers
• Identifying teh Defects in BUG Bash campaign.
• Maintained documents and executed, test results in solution manager.

Environment: SAP CRM Sale and Marketing, Solution Manager, SAP SD, Source forge tool, HPQC

Confidential

Test Eng/Associate Consultant

Responsibilities:

• Involved in Creation of Quotation and Order management, Standard Sales Order.
• Involved in Pricing, Billing and Contract management.
• Have done Sales Functional Application Testing for CRM 4.0 and CRM release.
• Involved in Functional Testing of teh Sales -order management-Third Party Order Processing (checking Availability of teh products, Releasing teh created sales order, Creating teh invoice, creating teh goods receipt).
• Involved in preparation of master Test Plan and functional test plan and Preparation of Test cases for all teh sub modules of Personal Claims Consultant (PCC) based on business scenarios and Validation.
• Designing teh QC folder structure and mapping teh requirements and test cases in MQC tool
• Designing of various BW queries in BEX Query designer
• Performing validation on teh extracted reports in teh BEX Analyzer and reporting teh errors in test director.

Environment: SAP CRM 4.0 Sales, SD OTC