SUMMARY

• Confidential TEMPhas consulted at companies worldwide, all of which required his expertise in assessment, recommendation and implementation of world
• Class ERP support departments by designing, developing, documenting and delivering of broad range of SAP modular training materials and operating procedures.
• Confidential was valued for his expertise in global business integration and business process flow gathering, measurement, design.
• Confidential TEMPhas provided implementation services, either in the capacity of Organizational Change Professional, Lead Training Consultant or Implementation Support Consultant

TECHNICAL SKILLS

Skills: MS Office MS Project SnagIt SAP uPerform Visio

Patrick Camacho: Organizational Change management Professional

PROFESSIONAL EXPERIENCE

Confidential

SR. SAP OCM Consultant

Responsibilities:

• Defined the responsibilities of leaders in the context of readiness
• Provided recommendations on specific activities to be performed by leaders
• Outlined the approach for business readiness and its components
• Identified the activities business would need to execute to prepare for change, including projected targets and milestones
• Developed the end user training and plan to manage learning for end users

Confidential

Learning & Development Change Management Lead

Responsibilities:

• Developed and applied a change management approach in a complex environment through the identification of impacted employees and development of a change support network.
• Developed the change communication strategy and plan to provide a framework for planning, delivering, and receiving feedback on project communications by identifying media, audience, key messages, and internal team communication process flow.
• Developed the end - user training plan which consisted of the following:
• Development and delivery of end-user learning
• Development of the training environment and training data for classroom training,
• Train-the-Trainer program and training logistics
• Coached and developed leadership to manage and sustain the change.

Confidential

Lead Organizational Change Management Consultant

Responsibilities:

• Influenced, owned, and sponsored change within the business, at all levels, as the lead OCM consultant.
• Compiled, analyzed, and managed stakeholders and their requirements by developing a local communication plan; timeline and content. Ensured the project and country teams had full insight into regional business practices and challenges by supporting the coordination of business and IT resources from each country.
• Identified change impact areas and developed an integrated regional/country dependent change plan by liaising with project sponsors.

Confidential

Organizational Change Management Consultant

Responsibilities:

• Managed key stakeholders through identification and development of key stakeholder impact map and alignment plans as well as delivering initial leadership alignment workshops.
• Architected and developed change strategy by assessing the readiness of the organization and stakeholder capabilities and identifying leadership, stakeholder, and organizational risks.
• Developed the detailed organizational change management plan and strategy by identifying, assessing, and segmenting the different audiences to collaborate with client personnel on change management content and delivery of tools.
• Built a team of “Super Users” to enable them to test the system, train, and support end-users at go-live and beyond.

Confidential

Lead Organizational Change Management Consultant

Responsibilities:

• Refined the Global Change Management Program strategy and plans. Determined that communication and leadership requirements needed to be addressed immediately. The end-to-end business processes were redefined and organizational silos were addressed.
• Architected and developed change strategy by assessing the readiness of the organization and stakeholder capabilities and identifying leadership, stakeholder, and organizational risks.
• Developed the detailed organizational change management plan and strategy by identifying, assessing, and segmenting the different audiences to collaborate with client personnel on change management content and delivery of tools.
• Orchestrated the organizational alignment process by identifying issues of organization alignment, raised by user acceptance teams and project team, and beginning the design and development of organizational changes (policies, boundaries, reporting, and integrating structure) to respond to new processes.

Confidential

Lead Organizational Change Management Consultant

Responsibilities:

• Developed the detailed organizational change management plan / strategy by identifying, assessing, and segmenting the different audiences to collaborate with client personnel on change management content and delivery of tools.
• Managed key stakeholders through identification and development of key stakeholder impact map and alignment plans as well as delivering initial leadership alignment workshops.
• Facilitated the user acceptance process by identifying and recruiting user acceptance team members and designing user acceptance team workshops and strategies.
• Orchestrated the organizational alignment process by identifying issues of organization alignment, raised by user acceptance teams and project team, and beginning the design and development of organizational changes (policies, boundaries, reporting, and integrating structure) to respond to changed processes.
• Created and maintained end-to-end organizational change process flow for entire OCM team.

Confidential

Organizational Change Communications Consultant

Responsibilities:

• Developed and deployed detailed change communication plan that specifically determined the “who,” “when,” “how,” and “why” of the implementation message within, and outside, the organization.
• Developed the detailed change communications plan and strategy by identifying, assessing, and segmenting the different communication audiences to collaborate with client personnel on communication content and delivery of messages.
• Managed key stakeholders through identification and development of key stakeholder impact map and alignment plans as well as delivering initial leadership alignment workshops.
• Facilitated the user acceptance process by identifying and recruiting user acceptance team members and designing user acceptance team workshops and strategies.

Confidential

Lead Organizational Change Management Consultant

Responsibilities:

• Architected and developed change strategy by assessing the readiness of the organization and stakeholder capabilities and identifying leadership, stakeholder, and organizational risks.
• Developed the detailed change communications plan and strategy by identifying, assessing, and segmenting the different communication audiences to collaborate with client personnel on communication content and delivery of messages.
• Managed key stakeholders through identification and development of key stakeholder impact map and alignment plans as well as delivering initial leadership alignment workshops.
• Facilitated the user acceptance process by identifying and recruiting user acceptance team members and designing user acceptance team workshops and strategies.
• Orchestrated the organizational alignment process by identifying issues of organization alignment, raised by user acceptance teams and project team, and beginning the design and development of organizational changes (policies, boundaries, reporting and integrating structure) to respond to changed processes.

Confidential

Organizational Change Management Consultant

Responsibilities:

• Assessed the existing education department to determine strategy for implementation support. Interviewed key training leaders in the organization to establish expectations for resource needs at all stages of the implementation process.
• Performed a current state assessment in the organization. Interviewed specifically selected individuals from upper-level management to end user positions to determine and define areas that needed action, or monitoring.
• Developed organizational change management strategy with key stakeholders to include education and communications plans. Provided templates for Supplier Relationship Management work plans.
• Developed and deployed detailed change communication plan that specifically determined the “who,” “when,” “how,” and “why” of the implementation message within and outside the organization.

Confidential

Lead Change Enablement Consultant

Responsibilities:

• Revised and mapped global template role mapping deliverables, training materials, and change communications materials to flow diagrams for broader levels of understanding.
• Refined the global change management program strategy and plans at a global level. Determined that communication and leadership requirements needed to be addressed immediately. End-to-end business processes were redefined and organizational silos were addressed.
• Developed change action plans, materials, and templates for the business. Maintained global template change impact assessments, associated action plans, and coaching materials.
• Created specific presentations and materials (PowerPoint, Visio, Word, Outlook, SharePoint, etc.) to demonstrate the need to address, and provide solutions to, existing change issues. Maintained library of materials for future use.

Confidential

Lead Organizational Readiness Consultant

Responsibilities:

• Managed processes to identify key change indicators and measure the organization’s readiness to understand, accept, and manage the new system using business impact analysis (ECC 6.0 - FI, CO, HCM, PS, SRM)
• Developed end user training plan to manage learning by describing the training necessary for the project to be successful (uPerform 2.0). The end user training program consisted of the development and delivery of end user learning, development of the training environment and training data for classroom training, train-the-trainer program, logistics of training (locations, classroom facilities, and enrollment).
• Coached and developed leadership to manage the change and resource adjustments.
• Developed and applied approach for facilitating change of organizational design in a complex environment through the identification of impacted employees and development of a change support network.
• Developed change communication strategy and plan to provide a framework for planning, delivering, and eliciting feedback on project communications by identifying media, audience, key messages, and internal team communication process flow.

Confidential

Organizational Change Management Consultant

Responsibilities:

• Architected and developed SAP Center of Excellence / Program Management Office designed to efficiently and comprehensively measure system development, implementation, and indicate degree of organizational readiness.
• Aligned processes across departments providing standardization and measurable key performance indicators leading to superior service to internal and external customers.
• Designed and developed process measurement tools, templates, and strategies for use and refinement by internal management teams to become the organization’s noledge base and source of change control for future growth and alignment strategies.

Confidential

SAP Organizational Change Management Consultant

Responsibilities:

• Set up project organizational design and procedures within Lumenis Center of Excellence.
• Developed specific global change management process, procedure, and documentation to enable short-term fixes to the system and long-term solutions to future requirements.

Confidential

Change Management Consultant - SAP Trainer

Responsibilities:

• Performed a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis of the company’s training requirements to facilitate the design and development of training materials to meet supply chain requirements.
• Orchestrated the design of the company’s training curriculum through in-depth interviews with subject matter experts and business impact analysis. Processed results of interviews into prioritized course offerings from the PMO and executive staff.
• Trained internal personnel as trainers to deliver world class courses to users. Trainers used materials offered in training classes to build their own courses and design training strategies to ensure maximum noledge transfer to their user groups.
• Delivered courses in multiple HCM areas as needed and at remote sites (uPerform 1.0).

Confidential

Change Process Analyst

Responsibilities:

• Performed an assessment of the IT Department’s support for the district’s SAP R/3 modules.
• Performed a high level plan for business process improvements related to SAP R/3 modules and other identified FI/CO systems.

Confidential

Lead Technical Writer

Responsibilities:

• Developed communication processes and detailed business impact analysis to inform all stakeholders of progress and requirements necessary to reach project milestones in the Purchase to Pay area.
• Wrote policies, procedures, and supply chain guidelines for a multi-billion dollar pharmaceutical SAP implementation. Lead team of writers through interview and information gathering process to capitalize on all changes to business as strategized through the PMO.
• Managed document logistics from writer, to reviewer, to auditor. Maintained constant and consistent written, verbal, and graphical representation of document status, version, and change control.

Confidential

SAP Post Go-Live & Change Management Consultant

Responsibilities:

• Utilized organizational change management deployment model to engage organizational leadership in early stages of organizational alignment, process mapping, and detailed business impact analysis to develop strategies for training and building team of SAP experts to deliver outstanding end user capabilities at go-live and beyond.
• Developed training materials and related curriculum designated for Confidential help desk personnel using RWD InfoPak in the area of Procurement and specifically EBP and FI/CO. Built FAQ resources for self-help capabilities to reduce support calls and maintain user productivity.
• Presented findings and solutions to executive staff to support the strategic planning and offer leadership coaching.

Confidential

Change Support Lead & Documentation Consultant

Responsibilities:

• Developed strategy and milestones for managing training team, documentation, communication, and change management for xRPM and Biller Direct implementation.
• Utilized strategic communication methodologies to manage leadership kick-off and steering committee meetings to ensure organizational alignment from project management office across broad range of client departments. Developed blueprint documents and support plans for consultant team.
• Assessed training and documentation requirements for implementation of Master Data Restructuring, Biller Direct, and xRPM projects. Reviewed, edited, and managed all facets of documents, training materials, support, CRM data migration, and communication materials.

Confidential

SAP Training Lead

Responsibilities:

• Trained and managed team of 16 super users for end user support and system maintenance. Assessed deliverables and met deadlines for go-live and end user capabilities. Determined business readiness for training deliverables.
• Met team lead deliverables on traditional and virtual classroom content material development that consisted of slide presentations (PowerPoint) and instructor notes (Word).
• Designed, developed, and delivered training for Workflow Agent Maintainers and Workflow Administrators using RWD InfoPak.
• Developed troubleshooting and training material content for R/3 4.7 - FI/CO-AP, AR, EBP, and Procurement modules, as well as CRM and BW on the Confidential SAP implementation.
• Assessed, designed, and developed training materials for Profit Center Accounting.
• Managed the training logistics schedule for Phoenix, Ft. Lauderdale, and Seattle offices.

Confidential

Senior Help Desk Architect

Responsibilities:

• Conducted the impact analysis; managed change and communication strategies for training and support development between US and French home offices.
• Designed and established infrastructure for a world class, SAP 4.6C oriented help desk and training infrastructure.
• Revised existing training materials to facilitate spot and one-to-one support training.

Confidential

SAP Help Desk Consultant

Responsibilities:

• In collaboration with IT management and Confidential purchasing management, defined the roles and training responsibilities for Confidential in facility and operational services for supply chain management requirements.

Confidential

SAP Implementation Consultant

Responsibilities:

• Designed, developed, delivered training and maintained instructional and informational materials (slides, handouts, and courseware) regarding SAP implementation and specific modules. Determined business readiness in conjunction with a training needs analysis.
• Managed end-user courseware and overview development projects to meet target deadlines. This included developing a course curriculum, course materials, and delta training materials for FI/CO, MM, SD, HR modules.
• Scheduled courseware and overview reviews and monitored the quality of released courseware materials, resolving issues as appropriate based on feedback.
• Acted as a liaison between end-users, subject matter experts, and technical team.

Confidential

SAP Help Desk Consultant

Responsibilities:

• Created and delivered training modules demonstrating the use of Remedy as applied to SAP related helpdesk tickets and provided real-life, working examples of anticipated helpdesk calls.
• Developed and delivered training curriculum and courses to provide comprehensive understanding of the major SAP modules.

Confidential

Business Operations Analyst

Responsibilities:

• Assessed, designed, and developed training materials for closing as well as product and overhead costs and profit enter accounting
• Designed and delivered process and reporting tools training company-wide. Designed a training system to act as model for future training requirements. Final result of design and delivery was enabling 25 super users to become front-line problem-solving resources in every regional organization.