SUMMARY

• 10 years SAP Consultant experience.
• Security administration for user's access in SAP.
• Assigned and modified access for team members, who require access to SAP ECC, GRC, CRM, BI, Portal and
• Solution Manager roles and profiles.
• Create user accounts, change passwords, maintain accounts, lock and unlock users in Prod, BPC, Portal, XI Sandbox , BW, QA and Development.
• Experienced with SAP Marketplace's latest GUI patches.
• Familiar with SAP's Solution Manager's System Monitoring.
• Work with internal audit to provided analysis documentation reports on user profiles and roles to minimize SOD violations.
• Design SRM roles for current development.
• Create and maintain user, system, test, and firefighter accounts in SAP and portal access.
• Create BI 7.3 roles copied from roles, templates and authorizations.
• Analyze SU53 error checks and to find missing authorizations and transaction codes for users.
• Run authorization trace ST01 to troubleshoot SAP security errors.
• Perform SU01 and SUIM transactions for role assessment and management.
• Analyze new T-Codes, and authorization objects in ECC 6.0.
• Work with SAP Basis team, functional teams, internal audit and relevant business units, on the configuration of CRM, BPC, QA, BI and BW functional roles and profiles.
• Assign or modify access and provide user provisioning support in SAP R/3 release 4.6C, SAP ECC 6.0, MM, SD, FI, BI, PP, QA, APO, SCM, BPC, CRM and BW functional roles and profiles
• Create and maintain simple roles and derived roles, and generate authorization profiles to roles.
• Maintain transaction selections and authorization data in roles.
• Maintain user's access for compliance with corporate policies.
• Participate in business requirement projects with the Project Manager, Technical Services Team and Global Project Team.
• Coordinate with the project planning team on a daily basis.

WORK EXPERIENCE

SAP Support Analyst 4 Confidential

• Participate in user acceptance testing following the Agile Methodology.
• Write test cases and post bugs in JIRA to our development team.
• Escalate support cases to development.
• Write and maintain knowledge base articles.
• Familiar with CATT, eCATT, LSMW, or ABAP tools.
• Familiar with SDLC and ASAP, AGILE and Waterfall testing methods.
• Resolving customer support issues in SAP ECC 6.0 and SAP GUI.
• Provide script training for customers in aspects of SAP: SD, MM, FI, and HCM and in various transaction codes.
• Identify and solve Desktop Product related technical issues.
• Winshuttle's Transaction 10.6 Automates the recording, mapping and running of SAP T-codes via Excel, Access and XML.
• Winshuttle's Query 10.6 - Query and extract transactional SAP data.
• Microsoft Dynamic CRM 2011.
• Perform installations and upgrades to SAP Components.
• Perform upgrades to GUI versions and patch levels for customers using SAP's Marketplace.
• Assist customers with product configuration and script development.

SAP Security Analyst

Confidential

• Administered user's access in SAP.
• Participated in business requirement projects with the Technical Services Team and Global Project Team.
• Worked with SAP Basis team, functional teams, internal audit and relevant business units, on the configuration of CRM, BPC, QA, BI and BW functional roles and profiles.
• Assigned or modified access for team members, who require access to SAP ECC, QA, CRM, BPC, BI and BW functional roles and profiles.
• Provided user provisioning support in SAP R/3 release 4.6C, SAP ECC 6.0, BPC, CRM and BW NetWeaver 7.3.
• Familiar with SAP Solution Manager in Technical Monitoring and System Monitoring.
• Maintained SAP emergency access request ID or FireFighter ID passwords in IBM Mainframe Extra X-treme 9.0 via TSO command.
• Coordinated with the project planning team on a daily basis.
• Worked with internal audit to provided reports on user profiles and roles to minimize SOD violations.
• Analyzed new T codes, and authorization objects in ECC 6.0.
• Created user accounts, change passwords, maintained, lock and unlock users in Prod, XI Sandbox , BW, QA and Development.
• Created and maintained simple roles and derived roles and generate authorization profiles to roles.
• Maintained transaction selections and authorization data in roles.
• Maintained user's access for compliance with corporate policies.
• Assigned roles, parameters and profiles to users in CUA.
• Provided training and direction to staff in account access, role accessibility and keeping in compliance with Audit.
• Created and transported roles to facilitate changes throughout the landscape.
• Analyzed SU53 error checks during testing and to find missing authorizations and transaction codes for users.
• Ran authorization trace ST01 to troubleshoot SAP security errors.
• Designed ECC and CRM roles for current development.
• Attended weekly role triage and defect meetings for monitoring user Assignments and any risks associated with them.
• Created BI 7.3 roles from BW roles, templates and analysis authorizations.
• Provided production support and maintenance of roles.
• Created and maintained users in Active Directory.
• Created system and test IDs in SAP.
• Requested approval for transport requests in Production through Lotus Notes.
• Serviced requests and created tickets in HP Service Manager 9.3
• Documented changes within QVC's SAP security organization using Excel and IBM Mainframe.
• Maintained privately held passwords using Cyber-Ark.
• Released and approved transports in the Transport Management System.
• Supported the basis team and project managers for requests for tests and changes to QVC's SAP security structure.

SAP Security Analyst

Confidential

• Served as SAP security role and user administrator across system environments: Production, BW, CRM, DEV, SRM, QA, SANDBOX, APO, CUA and ARI.
• Assigned and modified access for team members, who require access to SAP ECC, GRC, CRM, BI and
• Solution Manager functional roles and profiles.
• Participated in business requirement procedures.
• Worked with internal audit to provide reports on user profiles and roles to minimize SOD violations.
• Created, monitored and resolved tickets in HP Service Center.
• Served as SAP security role and user administrator in assigning and removing SRM roles to users.
• Created and maintained user, system, test, and Firefighter accounts in SAP and portal access.
• Used SU01 and SUIM for role assessment and management.
• Supported global roll out for cut overs using mass maintenance when applicable.
• Worked with external auditors as well as the internal audit compliance team, SAP BASIS, SAP Consultants,
• Project Managers, and SAP support staff.
• Ran Risk Analysis Remediation RAR through the GRC Access Control to manage segregation of duties across the enterprise.
• Reset passwords locked and unlocked users.
• Provisioned user access in Compliant User Provisioning CUP through the GRC Access Control version 5.3.
• Supported the BASIS team with SAP implementations, SAP global roll-outs, post go-live support, single sign-on configuration, system monitoring, background job administration, spool administration, and the Transport Management System.

QA Analyst

Confidential

• Performed Black Box testing on mobile devices.
• Tested applications on Samsung, HTC, and LG devices.
• Communicated through Outlook 2010 and AIM inter-office messaging.
• Updated testing projects through Solomon.

Procurement Process Analyst

Confidential

• Tracked inventory of all communication devices.
• Shipped and received all communication devices.
• Procurement of additional communication related equipment.
• Acted as the primary resource for key internal wireless communication procurement processes.
• Managed vendor relationships with regards to Blackberry, Verizon and AT T Air-cards.
• Took account for process definitions, documentation, performance, control and improvement.
• Provided operational support and subject matter expertise to users via email and phone.
• Processed business needs into system requirements and provided training to end users.
• Accessed vendor websites to facilitate the ordering process in a Windows 7 environment.

Senior Service Desk Representative

Confidential

• Reset passwords and unlocked accounts in Active Directory in a Windows XP environment from MMC.
• Supported users with Blackberry's Desktop Manager and Research in Motion 4.7.
• Unlocked user accounts in Microsoft Account Lockout Status.
• Supported users in Lotus Notes 8.5 with application issues like single sign-on.
• Reset Lotus Notes passwords.
• Supported PeopleSoft password resets.
• Reset Hard Drive Encryption passwords using Challenge and Response.
• Created, monitored and closed tickets in Remedy 7.0
• 100 phone and email support with Office 2010 and Adobe 9.
• Remotely connected into user's PC using SMS and Bomgar.
• Supported users with Cisco AnyConnect VPN issues.

Desktop Support Analyst

Confidential

• maged PCs with Deutsche Bank platform images that include Java Runtime, Oracle and .Net Framework.
• Maintained assets in returning equipment to inventory as well as gaining additional parts for repair.
• Joined computer accounts to the domain in Windows XP in AD from MMC.
• Supported users, 50 desk side and 50 via phone.
• Performed Timbuktu remote services.
• Created, monitored and resolved tickets in Remedy.
• Break/Fix support for Lenovo Think Centers M50 series, ThinkPad T60 series and DELL OptiPlex computers.
• Installed, configured and troubleshoot Lotus Notes versions 6.5, 7, and 8, and Sametime versions 7 and 8.
• Troubleshoot Office 2007, Adobe 9, SAP login issues, and server issues with Lotus Notes versions 6.5, 7 and 8.
• Supported Bloomberg and Hummingbird terminals running Citrix and UNIX in the background.
• Supported Blackberry and RIM software with connection issues as well as Lotus Notes replication issues.
• Installed software via Visual Basic scripts.
• Loaded the latest Office 2007 and WinXP updates and security patches.
• Installed financial research and analysis tools for Office 2007 like Capital IQ and Preslink.
• Supported the upgrade from Office 2003 to Office 2007.
• Supported the transition from Lotus Notes 8 to Outlook 2007.
• Trained users how to use SecureID for Remote Access Server on the web.
• Supported HP LaserJet printers with network and local connectivity.

Network Admin

Confidential

• Installed images on desktop and laptops and migrated user data from one pc to another for computer refreshes.
• Performed asset management procedures through Altiris and HP Service Center to upgrade or retire computers.
• Maintained inventory and assisted HP with retired computers once a year.
• Setup computer accounts and maintained user profiles for server access in AD from MMC.
• Enabled and disabled user permissions and policies.
• Reset passwords and unlock accounts in Windows XP.
• Used Remedy issue tracking software to maintain the help desk.
• Installed laptops and desktops with images along with the latest anti-virus and security software.
• Installed software packages using Altiris 6.0 and configured HP Laptops for new hires and executives.
• Provided 100 phone support and remotely installed software on computers on the East Coast using Altiris.
• Installed and configured Lotus Notes 6.52 email.

SAP Security Administrator

Confidential

• Maintained, update and file user data to insure accuracy for an audit purposes.
• Enabled and disabled user access on the SAP system.
• Assigned SAP roles in BW, Prod, APO, SD, MM, SCM and BI.
• Maintained SAP employee accounts updated in the system.
• Entered and maintained mobile accounts in the Blackberry Enterprise System.
• Exported end user data from Human Resources into an Excel database to compare records for any discrepancies.
• 100 phone support and supporting email requests.
• Communicated between technical and functional teams via Lotus Notes 4.5.
• Used SAP CSS production portal to log and retrieve trouble tickets.