SUMMARY

• SAP Basis professional with 6+ years of consulting experience and 2.5 years working in highly critical, worldwide production environment. Strong technical and organizational skills, with all time focus on system availability and customer satisfaction.
• SAP ERP Consultant with over 6+ years of SAP BASIS consulting experience
• Proficient in SAP technology - SAP Basis Support, Implementation and Migration
• Award for Exemplary contribution and outstanding performance for Service Delivery Excellence in 2012
• Installation, Administration and Troubleshooting of R/3 (ECC 6) on Windows 2003 server, Aix 5.3, HP-UX
• Extensive hands on experience with 24/7 operations, troubleshooting production incidents under extreme pressure.
• System Refresh
• Extensively worked on Oracle upgrade, Oracle patching, Oracle performance tuning, Oracle backup/restore/recovery, Index compression, Table compression
• Kernel Upgrades and support packages application
• Experience on SAP HANA installation, DR site configuration, HANA migration and SLT configuration.
• Knowledge of Visual Admin, Config Tool and System trouble shooting
• Worked on Java portals
• Time based scheduling of background jobs and monitoring them
• Client Administration including client copy and deletion
• User Management like User creation, deletion of users, users locks
• Downloading and applying SAP Notes
• Database Administration
• Printer configuration and troubleshooting
• Proficient in ABAP and JAVA performance tuning and troubleshooting in ABAP and JAVA SP stack Upgrade
• Experience in all type of SAP components system Refresh (ECC,BW,SRM,CRM and APO including Livecache)

TECHNICAL SKILLS

OS: MS-Window, HP UX B.11.23, Solaris 10 Sparc, AIX 5.3

Languages: C, PL/SQL, VB, HTML

Development Tools: Developer 6i (Forms & Reports)

RDBMS/Database: Oracle 9i, 10g and 11g, DB2, HANA

Application Tools: Symantec Backup Exec 10d for Windows Servers

ERP: SAP ECC6.0 ECC 5.0, SAP 4.7, NW 7.0 & 7.3, CRM 7.00, SRM, MDM, APO

PROFESSIONAL EXPERIENCE

Confidential, Raymond, OH

SAP Technical Lead

Responsibilities:

• System Refresh
• Kernel Upgrade
• System Restarts (ABAB & JAVA Portals)
• SAP HANA System Administration and troubleshooting
• SAP HANA System monitoring like System Status, Status of Services
• HANA Migration ( ECC 6.0 on DB2 to ECC 6.0 on HANA)
• Java Administration
• Java SP update through JSPM
• Maintaining SSO between EP Portal and ABAP systems.
• SPAM upgrade
• Security Role creation and Role assignment.
• SAP License Audit Analysis
• Fiori App Role analysis
• Transport of Roles.
• Maintaining SSO between portal and ABAP systems.
• Workload analysis of R/3 landscape using ST03 & ST03N.
• Performing various SAP Marketplace activities like OSS Notes downloads, Connection maintenance, Co-ordination with SAP for various SAP Messages.
• Handled the requests for register of the object key in the SAP service marketplace.
• Troubleshooting SAP start-up problems
• Applied Support packages using SPAM after checking for dependencies based on SAP marketplace
• DB2 Database start/stop
• Database Administration: DB2 Backup status, Archive directory status and size, table space size and database free size.
• System and Performance Monitoring: File systems filling degree, ensure instance is active, spool management, check lock entries, system logs, background jobs, system response time, CPU and memory utilization
• Change Request Management
• Creating change request
• Releasing task and change request
• Change the owner of the task and change request
• Importing the transport request using STMS
• Manually importing the transport request using tp Connect
• Status of scheduled Background jobs. Analysis of errors in case of failed jobs
• Monitoring of standard jobs (Spool, system log deletion etc) for successful completion
• Checking of batch jobs, Spool system analysis, checking of failed logins
• Table space/ Extents monitoring
• Checking of all servers in system landscape to ensure them to be 'up and running'
• Event log checking
• Transport of change requests to quality, production

Confidential

SAP Basis Consultant

Responsibilities:

• Attended KAPLAN trainings
• Attended ITSM and ITSM trainings
• Involved in Knowledge Transition phase
• Attended KT Sessions by the Incumbent Vendor
• Preparation of Application Knowledge Document (AKD) for the attended KT Sessions
• Attended the playback session with the Platform Lead
• Application of OSS Notes. Opening OSS connections
• Carrying out health check of SAP Systems.
• Performing various SAP Marketplace activities like OSS Notes downloads, Connection maintenance, Co-ordination with SAP for various SAP Messages.
• Handled the requests for getting new or removal of developer key from the SAP service marketplace
• Handled the requests for register of the object key in the SAP service marketplace.
• System Restarts (ABAB & JAVA)
• Troubleshooting SAP start-up problems
• Applied Support packages using SPAM after checking for dependencies based on SAP marketplace
• Database Administration: Backup status, Archive directory status and size, table space size and database free size.
• System and Performance Monitoring: File systems filling degree, ensure instance is active, spool management, check lock entries, system logs, background jobs, system response time, CPU and memory utilization
• Workload analysis of R/3 landscape using ST03 & ST03N.
• Scheduling of background jobs and monitoring them.
• Configuring SAP Printers
• Spool administration
• Live cache start/stop and troubleshooting issues related to it.
• Content server troubleshooting
• Analysis of Online and Redo log backup issues.
• Analysis of oracle locks entries through DB01.
• MDM System start/stop
• Java Deployment through JSPM.
• Maintaining Parameters through Configtool.
• Java SP update activity
• Java system analysis using JSMON & JCMON.
• System Refresh activity
• Backup Restore Activity
• Logical system creation.
• Folder creation through AL11
• File system creation through T code FILE.
• Rebuilding Index table in DB level.
• Analysis of short dumps and subsequent action to prevent the same
• Configuring RFC communications
• Knowledge of Visual Admin, Config Tool and System trouble shooting
• Event log checking
• Transport of change requests to quality, production
• Managing the hardware related issues with respect to servers by co-coordinating with vendors.
• Oracle Patch upgrade

Confidential

SAP Basis Consultant

Responsibilities:

• Preventive Maintenance of production and non-production systems.
• SAP ECC 6.0 installation
• Kernel upgrade
• SPAM upgrade
• Support Package upgrade
• Client creation and local client copy
• Lock entries, Update Records
• Table space/ Extents monitoring
• Adding Data-files in the Table spaces.
• Configuring SAP Printers
• Applying SAP Notes and performed manual activity if required.
• Database Administration:
• Database capacity analysis and Space Management
• Instance Management
• Backup status
• Raised OSS messages to SAP for issues depending upon criticality and maintain connection to SAP
• Background Job management.
• Support ticket resolution as per agreed SLA with customer