SUMMARY

• Overall 16 - year experience in SAP SD (ECC) and EDI related projects encompassing project blueprint preparation, realization, deployment, testing and cut-over of end to end SAP SD Order & Service to Cash and related integrations to MM and FI modules spanning across industry verticals.
• Core competencies in configuration and customization of SD Master Data management, LE, Billing, Pricing, Variant configuration, ATP,Listings/Exclusions,Returns andInter-company processes and with its integration to MM and FI and to other Net-weaver components.
• Full three life cycle Implementations, 1 Roll out experience, 2 Post implementation in SAP R/3 SD module. Diverse experience includes involvement in all aspects of the Implementation process: Business process analysis, System configuration, Testing, Documentation, End-user training, and Production support.
• Extensive experience in performing Blue print, gap Analysis, preparing functional specifications, coordinating with technical team, user manuals and troubleshooting tickets.
• End-to-end project implementations with wide experience in Cutover activities specially migrating data from a legacy system to a new system, open transactions from the legacy system, customer master data migration, SAP specific testing including creating test plans in HPQC, test case scripting and upload onto HPQC, test execution, defect and ticket management and defect resolution.
• Member of PMI and technical resource with formal education in IT management (MBA systems) and ITIL best practices. Excellent Quantitative, Analytical, problem solving and trouble shooting skills, excellent verbal, writing and presentation skills.
• Experience in coordinating with offshore teams during implementation and production stages and resolved issues. Have strong management, administration, decision-making and work in team environment abilities.

TECHNICAL SKILLS

Operating Systems: Windows 10

Databases: Oracle 11i, MS-SQL Server, SAP HANA

ECC/CRM Tools: SAP ECC 6.0 and SAP CRM7.0 EhP2

Products/Testing Tools: SAP Solution Manager, HPQC

Applications: ECC SD, CRM 7.0, BI 7.1 & SCM

PROFESSIONAL EXPERIENCE

Confidential, Seattle, Washington

SAP SD consultant

Responsibilities:

• Design and configure process of device management for exchange/return from SAP OTC and CARE side.
• Customize and modify mixed cart flow for order management from SAP OTC and CARE side
• Defect fixing and updated to HPQC and providing functional input for resolutions.
• Design and configure roles and test the solution.

Confidential, St Paul’s, Minnesota

SAP SD consultant

Responsibilities:

• Play a key role in the design, development and integration of the OTC (sales & service to cash) solution across the client organization. iSAP experience working realization build and realization test phases covering mapping of business processes and configuration focusing on customer-critical requirements aimed to reduce overall development requirements by incorporating the best processes, lean practices and procedures to achieve optimized performance.
• Process/Functional responsibility for Equipment creation, iObject mapping and IBase creation and maintenance, Service Confirmation, Warranty Claims Processing, Complaints and Case Management, Warranty Product master and and its integration with ECC billing and accounting.
• Functional responsibility for customer master BP tool, customer master replication.
• OTC realization team member supporting the clients Customer Facing IT and functional teams responsible for dlivery of overall SAP Sales & Service to Cash oriented process design, configuration and RICEFW.
• Since project is at its realization phase, scripted and tested End-to-end functional unit tests including defect & issue resolution.
• Validation Testing Preparation, Initiation, Execution, Completion and Approval.
• Creation of FDD and FSD documentation and its repository within SOLMAN.
• Coordinating key figure and other BC content inputs to the BIW team in creation of Data Source Objects and Info Cubes for Service Orders, Confirmations, warranty Claims and including Survey suite for order and confirmation.
• Unit and integration testing in HPQC especially migrating data from a legacy system to a new system, open transactions from the legacy system, customer master data migration etc.

Confidential, New Jersey, NJ

SAP SD consultant

Responsibilities:

• Played key role in the development, integration and cut-over of the MR1 solution across the client organization in implementation of a bespoke portal based BPAT Adobe functionality to create and modify global Business Partners, Product Masters and Product Catalog functionalities.
• Process/Functional responsibility for SAP SD/MM (material master) maintenance and replication to CRM.
• Functional responsibility for customer master BP tool, customer master replication.
• MTC/OTS realization team member supporting the clients Customer Facing IT team responsible for all SAP order fulfillment processes.
• Configuration of Enterprise Structure based on Domestic and exports with different sales structure.
• Customizing the Pricing Procedure, Account keys, Document types, Account determination based on G/L Accounts etc.
• Worked & Configured on Orders/Scheduling Agreements with/without Tax.
• Configuration of Shipping points based on Shipping Conditions, loading groups & Plants.
• Worked & Configured Supplementary Invoices, Credit notes, Return orders, Labor Invoices, Invoices etc. Cancelling or reversing the documents.
• Worked on document copy controls, item category, listing & exclusion, material determination, text determination, credit checks, free goods etc.
• Preparation of Queries, Layouts, Reports with the help of ABAP Team.
• Coordination of work requests, change requests, validation methodologies, testing activities, documentation, and version release protocols.
• Preparation of End user document manual for their comfort use at any point of time. Development & implementation of HPQC training plan.

Confidential, Rochester, New York

SAP SD consultant

Responsibilities:

• Designed, configured and administered SAP- SD functional module across sales document types (Inquiries, Quotations, Sales Orders, Contracts), setting up logistics processes including Outbound Deliveries and configuring the Billing Engine.
• Conforming and customizing Availability Check, Pricing Engine, Billing and Account Determination asd also set-up customizing of Credit Management.
• Involved in complete analysis and configuration of various Sales document types.
• Configured SAP R/3 EDI components including system-wide settings, output tables, partner profiles for both Inbound and Outbound Transactions and Message Control.
• Involved with EDI development team in identifying message type for Orders (850), Order confirmation (855), Order shipping notification (856), and Invoice (810).
• Tested (regression testing) and configured changes in Sales/Services Order Management, Billing/Quotations.
• Engaged in drawing functional specifications, string testing, integration and regression testing, of deployed enhancements/changes to business processes for complete RICEFW list.

Confidential, Jackson, Michigan

SAP marketing consultant

Responsibilities:

• Responsible for CRM marketing process design and realization reporting to the BTS PMO. Drove the mapping GRC role to process matrix & creating specific compliance area wise PFCG roles and in assigning them to specific business users (positions) under the Marketing Organization Data.
• Design and align GRC and CRM integration for the transfer of Compliance awareness campaigns to CRM marketing.
• SAP CRM Marketing was implemented to reach out to their captive customer base on Compliance rules. Mapped GRC compliance roles to designated users.
• Configured Market Plans, Campaigns and Campaign Elements. Worked with BI for doing budgeting on Market Plans and Campaigns. Engaged with the technical ABAP team to develop custom assignment blocks/ fields on the Market Plan, Campaign and Campaign element.
• Involved in BI and CRM integration for the transfer of Market Plan budgets between CRM and BI.
• Configured Segmentation - built data sources and attribute lists for both Accounts and Contacts. Mapped External List Management (ELM) functionality to load marketing attributes to BPs.

Confidential, Troy, Michigan

SAP SD Functional Analyst

Responsibilities:

• To ensure smooth functioning of COMPASS project across Q2C (Qoute to Cash) value chain processes inclusing SD Order management, Shipping, Billing, Credit Management, Outputs, & Basic Functions and Pricing in particular for HP N.A sales & services.
• Completed the study of their existing business scenario and proposed the To-Be solution for an SAP SD Sales (QTC process) by analyzing, planning and and identifying gaps from present business requirements with current As-Is processes.
• Configured, transported and tested end to end Qoute to Cash (QTC) process. Assisted list out WRICEF objects and in partcular complex user exits.
• Created Sales contracts, Sales orders & maintained item category & item category determination, Header and Data transfer and Copy controls routines.
• Configured complex Pricing for Sales Process.
• Supporting the SD sales cycle procedures while creating order, delivery and billing, fixing the incompletion log.
• Creation of Material master and assigning it with a serial number.
• Pricing procedure, Pricing procedure analysis, inclusion of new freights, discounts wherever necessary, Availability Check based on plants, delivery incompletion logs, goods issue error logs, billing and account determination analysis, release to accounting.
• Worked on spare parts sale, discounts and freight inclusion, price scale factors, listing & exclusion, credit checks, partner functions, tax determination analysis etc.
• Mainly Responsible to handle Insurance and Warranty/Service of Tractors developed using ABAP and Standard Transaction.
• Knowledge in use of BAPI, using which the web information sales data will be downloaded to intermediate softwares and then to SAP.
• Worked on stock transport order, 3rd party order and Stock transfer via SD method
• Scripting the High Level System Designs (Functional specifications), Configuration Documents, Test Scripts, User Manuals and training the end users.

Confidential, Waukegan, Illinois

SAP CRM analyst

Responsibilities:

• Participated in creating blue printing workshops, design, configuration and implementation of the solution.
• Configured the SAP CRM service process for Service case and complaints management to address user issues.
• Configured service transactions by defining related transaction types, item categories, item category determination, copy control for service transaction types and item categories and assigning various profiles to the transaction types.
• Defined partner functions, access sequences and partner determination procedure to equip each service transactions processing.
• Created the complete Service Organizational structure and assigned business roles to positions, service groups & employees.
• Setup Number Ranges for Service tickets (separate for cases and complaints transactions)
• Configured the business role, navigation bar profile & related business transaction profile for service professionals.
• Maintained Text Determination procedure for Complaint & Case Note Types.
• Worked closely with CRM Security for appropriate assignment of PFCG roles to service personnel groups & end users
• Worked closely with B/W personnel to generate necessary header and item level reports for service tickets.

Confidential, Detroit, Michigan

Project Manager

Responsibilities:

• End-to-end project management services for Confidential Online Program.
• Successfully delivered roadmap projects on server load balancing in the Confidential corporate forest, implemented dynamic DNS.
• Project Coordinator/successful delivery of several express lite projects relating to IP address management, active directory and wired/wireless access to radius servers based on authentication of users for segregation of networks within IAM.

Confidential

SAP OTC Project Lead

Responsibilities:

• Drive all SAP SD practice building exercises including prototype and POC building aimed at strengthening delivery capability of newer versions and product enhancements and support go-to-market initiatives for all sales leads and opportunities.
• Support ongoing projects with the objective to bridge the gap between client expectation and system offerings.
• Practice building exercises including hiring support, resource allocation, people management, training and capability enhancement.
• Prepare and present product demonstrations around proposed solution landscape, build relevant proof of concept and related design & solution architecture for prospects and customers.
• Update program and project management skills with lessons learnt from previous projects.

Confidential

SAP SD Project Manager

Responsibilities:

• Project Vendor Manager/monitor and control successfull build, documentation and delivery of all interfaces thru EDI from legacy systems into SAP
• The position involved analysing requests, providing work estimates, business process analysis, developing functional design documentation, configuration of solutions, testing and end user support and training.
• Manage documentation and Validate user requirements.
• Monitored and controlled major (FICO-finance/costing) EAI, data migration and enhancements.
• Communicate project and problem-resolution status, recommendations, etc., to managers, business users and team members.
• Successfully remediated all the interfaces in Confidential India from FTP to SFTP as per SOX requirement.

Confidential

SAP SD Functional consultant

Responsibilities:

• SAP SD Functional Consultant for the CQM and OTC workstreams to realize and develop hi-tech solution encompassing all direct and indirect channel query and order management.

Confidential

SAP SD/CRM consultant

Responsibilities:

• SAP SD consultant responsible for all offshore support and CR based enhancemens on the SAP CRM 4.0 platform for the client.
• Maintained and modified opportunity and activity management process.
• Configured copy control settings for sales documents.
• Monitored BDoc’s and engaged in troubled shooting middleware issues, Bdoc Error Handling and integrating CRM & ECC for master & transactional data processing.
• Assisted in process design, deployment and conducted user workshops.

Confidential

SAP SD associate consultant

Responsibilities:

• Solution SAP SD associate consultant assigned to team engaged in designing the solution, formulating processes and test validating new SAP SD releases and versions.
• Propose the new solution architecture.
• Validate and test the solution.