SUMMARY

• 7 1/2 Years of SAP experience in functional area. Detailed noledge and experience in SAP CRM
• 7.0module in areas including CRM Sales, CRM Service, CRM Marketing CRM Middleware and CRM
• Interaction Center (IC) & Web UI. Experience in implementing SAP CRM Service, Sales & Customer
• Interaction Center Multicultural, multi industry and multiple modules experience in SAP projects at
• Different roles and responsibilities. Industry experience - Healthcare & Medical Devices, Consumer
• Goods, High Tech, Animal Feed products, Proficient in requirements analysis, configuration enhancement and testing of SAPCRM wif strong competence in the Marketing and Middleware.
• Worked on Service Contracts, Service Orders, Service Quotation, Field labor Configured Master data and
• basic functions: Business partners, Product, Organizational Model, Territory Hierarchy Partner/Text/Date Determinations, Actions, Transaction Types, and Item Categories Worked on Service
• Management including Installed Base, Service contracts, service orders, service confirmation, Field
• Service Management, Complains and Returns, and Customer Service and Support Experience wif SAP
• CRM in broad-based areas including CRM Service, CRM Sales, Marketing, Coupon management, CRM
• Middleware and CRM Interaction Center (IC) Excellent communication, people management, team
• building, presentation, facilitation techniques, motivation & leadership skills Excellent team player
• wif good analytical capability and a Strong interpersonal, communication & self- organizing skills
• Proven Track record of Successfully delivering SAP Services Successfully lead and Managed Global
• Team. Testing in Dev, QA and Prod support for various issues

TECHNICAL SKILLS

Functional Skills: (Project Management)CRM Service Management IBASE Multiple Full Lifecycle Implementations,Components and IObjects, Service Contracts Requirements Gathering, Fit- Gap Analysis,Service Orders, Service Requests, Service

CRM Sales: arketingConfirmations, Complains and Returns CRM Lead to Order, Lead Management,Repair Orders, Warranty ClaimsCRM

Opportunity: Management, Quotations, SalesMiddleware Configure Middleware settings in

Contracts,: Sales Orders, Pricing, ConditionCRM and ECC. Middleware Enhancements

Technique,: CRM Marketing Campaignusing BADIs and User Exits SAP CRM 7.0

Management,: Target Groups & CouponWEB UI

PROFESSIONAL EXPERIENCE

SAP CRM

Confidential, OH

Responsibilities:

• Involved in writing the requirement documents and functional specification documents and
• getting business approvals Involved in writing the Functional Unit Test Scripts in HPQC andsetting up the test data in CRM
• Gathered requirements and defined the business processes for service quotations, service
• contracts, service agreements, service orders, service confirmations, returns, and complaints
• Configured various transaction types for service scenarios such as activities, service order, service
• confirmations, service contracts, complaints Complete testing on production and Non Prodenvironments.
• Attended weekly meetings to review pending tickets and obtain updates to drive resolution.

SAP CRM Functional Consultant

Confidential, WI

Responsibilities:

• Go live production support Responsible for handling Batch jobs, Middle Ware, Cornerstone External Training, Plant services, Change Control requests (CCR's) & Scope Change Request
• (SCR) and Sky mobility (SAP on IPhone) Working on Areas like Service Contracts, Service
• Orders, Service Confirmations, Complains and Returns, Repair Orders.
• Quotations Testing in Dev, QA and Prod support environment for various issues Creating Test
• Sets and Test Scripts wif HP Quality center Issues related to Sky Mobility and solving the issue
• related to External Training for the users from USA, Canada, EMEA and South Africa
• Understanding of Business requirements for Cornerstone for 7b release pertaining to External
• Training for Canadian user and LSO for South African users, part of weekly meetings wif
• Business Served as point of contact for all issues related to Cornerstone and LSO SAP
• functionality between Business and IT Complete testing on production and Non Prodenvironments.
• Attended weekly meetings to review pending tickets and obtain updates to drive resolution.
• Worked wif tier 2 and tier 3 IT to review system issues.
• Tested system fixes in non-production environments to validate if proposed resolutions wereTEMPeffective and had no negative TEMPeffects.
• Ensure end user application satisfaction Conduct business meetings every week to track down on
• tickets and set goals Batch job Fix issues and work as per business priority Worked on Couple of
• Critical issues related to different regions like EMEA, CANADA & SEA Participated in
• additional meetings to collaborate on ticket issues affecting multiple areas such as PLS Business
• and External Training Business Communicated wif Customer Care technicians in other businessareas regarding potential system-wide issues.
• Participated in Two Tech & Business cutover transitions and perform system testing during theweekend of tech cutover.
• Performed testing in non-production environments during enhancement development to ensure
• proper functionality involving GPT T3 Middleware monitoring and B-Docs check timely
• Working on business priorities and involved in conducting KT sessions wif the off-shore team
• Involved in business/technical cutover and interaction wif technical developers on critical
• issues Requirement gathering Change management Responsible for monitoring the service
• delivery timelines and generating various reports Participating in the pre-upgrade and upgrade
• activities, testing scenarios Perform on deployment for the new requirement and for the new
• updates Perform testing for the newly deployed applications updates Identifying the training
• needs and conducting extensive training and documentation Re-tested the defects once they arefixed for Contracts, Orders CCR & SCR.

SAP CRM Sales, Marketing Consultant

Confidential, IL

Responsibilities:

• Hospira is the world's largest producer of generic injectable pharmaceuticals, manufacturing
• generic acute-care and oncology injectables, as well as integrated infusion therapy and medicationmanagement systems.
• Full Life Cycle implementation of SAP CRM 7.0 wif emphasis on Sales Force Automation
• utilizing SAP Best Practices Configured the Organization Model according to the Hierarchy andDistribution Channel.
• Assigned positions and employees to the Organization units Implementation of CRM Interaction
• Center and Configured all components of Interaction Center.
• Worked on Cost planning for coupons and maintain the costs for each coupon campaign, calculate
• forecast values for the redemption rate Involved in Requirement Gathering, Fit-Gap Analysis Blueprinting, Documentation, Creating Functional Design Documents Configured various CRM
• Transaction Types, Item Categories, Item Category Determination, Text profile, Address Profile Status Profiles and Date Profiles for various CRM Sales Orders Implemented Territory Management
• according to the Sales Area and Product Configured the Sales Cycles, automated each stage using
• Action Profiles Involved in Web UI configuration and enhancements for Sales and Marketing
• processes Configured business roles according to user and assigned it to the PFCG role category
• Customized the navigation bar, work area& quick action buttons Configured Lead Management
• settings from the creation of leads through various channels Responsible for setting up
• questionnaires in facilitating the automatic qualification of Leads Responsible for setting up the
• Sales, Marketing and Power User Roles Responsible for setting up Activity Management settings
• by automating the workflow using Action Profiles Responsible for setting up the Product Master.
• Configured product hierarchy and the middleware Configured Campaign Types, Communication
• channels, Marketing Plan, Campaign Element, Attributes, Attribute Sets, Target Group, Profile set

SAP CRM Sales, Marketing Consultant

Confidential, NY

Responsibilities:

• Confidential, is an American multinational imaging and photographic equipment, materials and servicescompany headquartered in Confidential NY.
• Confidential is best non for its wide range of photographic film products Responsible for conduction
• Design sessions wif the Users and gathering Business Requirements.
• Designed and configured different Sales Orders Processes in CRM.Configured the relevant Logistics scenario in CRM.
• Created Transaction Types, Item Categories, Status Profiles, Date Profiles, and Text Profiles in SAP
• CRM for the various CRM Service Transactions.
• Also configured relevant Partner Determination Procedures and Organization Profiles according
• to the requirements Configured different views according to access authority of user in WebUI
• Configured Roles in Web UI Designed and Configured CRM Actions wif relevant Start and
• Schedule Conditions Participated in designing and configuring various Sales Contracts in CRMusing Pricing Agreements.
• Worked wif the ECC-SD team to design Pricing Procedure and associated Condition Types (for
• Pricing Agreements) for Release Sales Orders.
• Created Transaction Types, Item Categories, Status Profiles, Date Profiles, and Text Profiles in SAP
• CRM for the various CRM Sales Transactions.
• Also configured relevant Partner Determination Procedures and Organization Profiles.
• Configured and Created Multilevel Categorization Schemas in CRM for the Sales Orders.
• MONSANTOSeptember 2009 to April 2010

SAP CRM Service Contracts Consultant

Confidential, MO

Responsibilities:

• The Confidential is a multinational, agricultural corporation.
• The world's leading producer of the herbicide gyosulphate, marketed in the roundup brand ofherbicides, and in other brands.
• Monsanto is also the leading producer of genittically engeenerd seeds.
• Involved in full cycle implementation which includes proof of concept design, requirement
• gathering, business blueprinting, defining functional specifications, configuration and
• customization, testing, and Issue resolution of service business processes Configured all
• components of Interaction Center Gathered requirements and defined the business processes for
• service quotations, service contracts, service agreements, service orders, service confirmationsreturns, and complaints Configured various transaction types for service scenarios such as
• activities, service order, service confirmations, service contracts, complaints Responsible for other
• transaction related configuration such as item categories, item category determination, number
• ranges, copy control, partner processing, org/partner/text determination procedures, status
• management, access sequences, action profiles, conditions for action profiles, etc Responsible for
• design of installed base custom attributes which are used in Installed base view, service contracts
• and transactions related to service processes Responsible for maintaining pricing wif pricing
• conditions and access sequences generated against the pricing functionality to show the product
• pricing in service quotations and contracts Involved in master data conversion such as BP master product master, condition records, installed base, Confidential Confidential IL.

Confidential

SAP CRM Consultant

Responsibilities:

• Designed and Configured Opportunities from generated Leads.
• Customized standard SAP Workflow for automatic creation of Opportunities from LEAD.
• Full Lifecycle CRM Service Implementation.
• Involved in Managing the project through Design, Build and Test Cycles for the CRM Sales andCRM Service Scenarios.
• Managed CRM resources through successful design and build project phases Team Lead managed
• a group of 6 Experience wif Detailed Business requirements Gathering and conducting Design
• Sessions wif the Business folks Implementation of CRM Interaction Center IC Off-shore & on-site
• software development services,Y2K & euro currency solutions, business application Extensive
• experience In using SAP CRM Sales/Service (7.0) and CRM modules Worked wif Security Training and Testing teams to define and implement project methodologies to ensure project teams
• produce quality deliverables Configured document types, item categories, status profiles, pricing partner, Org profile, Lead and text determination procedures in support of international commodity

SAP CRM Consultant

Confidential, NV

Responsibilities:

• Confidential is the world's number one designer and manufacturer of casino slot machines and also it
• produces video gaming, player tracking, and accounting systems.
• Confidential has kicked-off the Sales and Service Initiative project which defines new processes and
• components for improving the sales and service aspects of the business.
• Involved in full cycle implementation of service business processes which include requirement
• gathering, business blueprinting, writing specifications and production support Participated in
• workshops for flow finalization during the requirements gathering and other relevant
• involvements during entire implementation Configured various service business scenarios such as
• spare part orders, work orders, service orders / service notifications, activities, repair processing,
• service contracts, complaints, contact service Configured and customized the key concepts of
• master data and service processes such as account and contact management, product master,
• rganizational model, service quotation, service contract, service order wif ERP billing
• Responsible for configuration of various service transaction types, Item Categories,
• rg/partner/test determination procedures, Status management, action profiles, Catalogs, Code
• groups, Code group profiles etc Worked on transaction dependent configuration such as Installed
• Base configuration which involves Partner determination procedure & Object Family assignment
• to Installed Base and replication of equipment master data from R/3 to CRM.