PROFILE:

• Business and Information technology professional with over 16 years of experience.
• Apply technical knowledge and a strong business acumen to bridge business - IT gap within corporations.
• Experience in all areas of Application and Infrastructure SDLC
• Create client partnerships that deliver complex enterprise automation solutions.
• Ability to work effectively under aggressive timelines and adjust to shifting priorities.
• Project Management
• Estimating
• Planning
• Execute and Control
• Team & People
• Development
• Coaching & Mentoring
• Speaking & Facilitating
• Groups
• Analytical & Problem Solving Skills
• Sales Management with understanding of key CRM
• Commercial Lines Insurance, Large Specialty Insurance, Life insurance, Banking, -
• Success in contributing to a team-oriented environment
• Manage & foster a team-oriented environment
• Previous consulting firm experience in the home office
• Sales, Marketing, Service and Cloud experience
• Software system implementation with customer support experience
• Business Architectural & Agile and Iterative experience
• Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed upon scope on time within budget
• Effective people development skills with a proven ability to coach and grow project team members
• Ability to facilitate complex discussions
• Strong analytical and problem-solving skills
• Exposure to and / or experience in CRM functionality in financial service industries (e.g. Banking, Capital Markets, Insurance)
• Demonstrated experience in one or several of the following: Personal Lines insurance,
• Proven ability to work creatively and analytically in a problem-solving environment

TECHNICAL SKILLS:

SAP-ERP, Data Preparation, Tableau, Salesforce, Tableau, MS Office, Advanced Excel, MS Visio, MS Project, HTML, C, MySQL, & Oracle, Web/Application Servers: SQL, Java, UNIX Avolution ABACUS EA modeling tool

CAREER HISTORY:

Confidential

System Architect

Responsibilities:

• Ensure the application portfolio and technology domain met functional and non-functional requirements
• Elicit functional requirements from business user’s business stakeholders and subject matter experts utilizing elicitation techniques
• Creating and using standard templates to document requirements, standards, processes and work flows for communicating to the business partners
• Utilized enterprise document content management system platform for collaboration of all documents in every project stage in SDLC
• Coordinates the process of obtaining functional requirements from applicable
• Responsible for strategic management of information systems portfolio including identification of business technology investments, strategic road mapping, and proactive management of technology risks and currency
• Application integration architecture documents, diagrams, catalogs, and matrices
• Develop and maintain systems architecture portfolio supporting business functions and the technology
• Partnered with business units across the organization to identify and develop business cases for business technology opportunities in alignment with business strategy and technology roadmaps
• Ensure applications and technologies supporting a given infrastructure domain are technically resilient enough to meet established non-functional requirements
• Provided oversight and direction to IT teams on projects ensuring alignment with architecture principles, IT roadmaps and technology standards
• Facilitated alignment between business strategy and goals to information systems and technology utilizing enterprise architecture (EA) practices, methodologies and tools

Systems & tools used: Data analysis & preparation, UML, AWS, MS Office, Advanced Excel, MS Visio, MS Project, MS SharePoint

Confidential

Project Manager

Responsibilities:

• Provided project management expertise to the curriculum development of project management training course
• Ensured all quality process content is accurate, including timeframe and deliverables commitments
• Proofread final product for accuracy, omissions and formatting consistency Maintained project tracking records and electronic project files
• Experience with process and workflows of call centers, contact and delivery centers and marketing, sales, and services processes.
• Understand key operational metrics and performance indicators used to manage a customer relationship support environment.
• Possess knowledge of the relationship between a customer support environment and other business units such as sales, or back-office.
• Experience and knowledge of key technology enablers used within a customer support environment such as computer telephony integration, portal self-service, knowledge or case management.
• Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Involved in setting strategic direction to establish near term goals for area of responsibility.
• Interacts with senior management levels, which involves negotiating or influencing on significant matters.
• Interacts with senior management at a client and/or within Company on matters where they may need to gain acceptance on an alternate approach
• Decisions have a major day to day impact on area of responsibility.
• Has latitude in decision-making and determining objectives and approaches to critical assignments.
• Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.
• Manages large teams and/or work efforts (if in an individual contributor role) at a client

Systems Tools used: Microsoft Lynx, Basecamp, MS Office, MS Project, And Project Management: Waterfall, Agile Scrum

Confidential

Business Systems Analyst

Responsibilities:

• Performed feasibility analysis, project scope and recommends alternative solutions, and project strategy and deliverable prioritization
• Utilized enterprise document content management system platform for collaboration of all documents in every project stage in SDLC
• Alignment of technology delivery with stakeholder needs and enterprise standards
• Translated functional and non-functional IT requirements use-cases, process models, and impact analysis
• Used visitation tools for creating visually interactive dashboards insights for business users
• ROI and cost-benefit analysis of technology and options analysis
• Ensured project/product requirements are well defined
• Worked with product owner on artifacts such as product backlog, sprint backlog, sprint burn down, and release plan
• Performed data mapping and modeling analysis
• Educated and trained team members on security policies and procedures during application development process

Systems & tools used: Salesforce, Tableau, Data Preparation, MS Office, MS Project, MS SharePoint Project Management: Waterfall, Agile Scrum

Confidential

Project Manager

Responsibilities:

• Managed the services and sales of client accounts the Western region, with duties entailing estimating and analyzing records of present and past operations, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred
• Participated in the development and implementation of account strategy and objectives and the overall management of sales in the region
• Identified researched, communicate, and implement strategy for new areas of profitability and incremental new business opportunities
• Developed, reviewed, and presented plans for account development

Systems Tools used: SAP, ERP, Salesforce CRM, Data Preparation, MS Office (Advanced Excel), Six Sigma Project Management methodologies

Confidential

Project Manager

Responsibilities:

• Lead in procuring and building a project team during the project award and developing process, procedures and standards, etc.
• Managed all phases of assigned large and complex projects from beginning to end
• Responsible for budget, setting project timelines, and meeting or exceeding incremental and final deliverable deadlines, as well as ensuring that all quality processes are followed
• Managed suppliers, including negotiating rates within established guidelines
• Provided input to the proposal process, including timeframe and deliverables commitments Proofread final product for accuracy, omissions and formatting consistency
• Utilized enterprise document content management system platform for collaboration of all documents in every project stage in SDLC
• Prepared project status reports vis-à-vis established project baseline
• Plan, direct and control traditional project activities through the development and execution of highly-detailed project plans to ensure projects are on time, within budget and completed with a high degree of quality
• Performs cost estimating, cost benefit analysis and ROI (return on investments) Participate in Request for Proposal (RFP) and vendor selection processes

Systems & tools used: SAP -ERP, Data Preparation, MS Office, MS Project, CRM, Project Management: Waterfall

Confidential

Sr Manage Systems Engineer/Business Systems Analyst

Responsibilities:

• Provided technical assistance, operational support, and training guidance to IT support community of Confidential
• Experience in information security projects and application development
• Reduced time by 40% spent conducting analysis by developing streamlined process for security threat analysis and creating workflows, process flow diagrams, and templates for systems engineer analysis
• Utilized enterprise document content management system platform for collaboration of all documents in every project stage in SDLC
• Led weekly presentation that demonstrated program and system analysis of threats and vulnerabilities to client Proficient in technical writing (requirements, design, test case and script creation)
• Provided technical expertise in test planning and execution of service oriented architecture and web services Served as Net-Centric Enterprise Services (NCES) systems analyst and operational test and evaluation tester, providing tech support, requirements gathering, and metrics development
• Utilized enterprise document content management system platform for collaboration of all documents in every project stage in SDLC
• Supported DOD's second highest priority program-NCES at Joint Interoperability Test Command (JITC)
• Used security application for the release of the Army standard security baseline configurations for commonly used computing environment within the Army enterprise infrastructure
• Presenting requirements to stakeholders and resolving issues and ensuring quality assurance and production support
• Contributed to work integration product team meetings, product design reviews, and various working groups, presentations, and teleconferences
• Provided 100% technical support for operational assessments and testing events for NCES products

Systems & tools used: ITIL Data Preparation, MS Office (Advanced Excel, Visio, and Project), SharePoint, and Project Management: Waterfall

Confidential

Sales Engineer

Responsibilities:

• Made initial contact with potential clients and demonstrated software functionality
• Sold new products, services, and upgrades to existing and new clients
• Reduced time to provide price quote by 25% through design and implementation of automated sales quoting tool
• Wrote and distributed monthly marketing newsletter that reached 55,000 engineering professionals

Systems Tools used: Salesforce, Data Preparation, MS Office (Advanced Excel), SharePoint, Project Management: Waterfall

Confidential

Business Financial Analyst

Responsibilities:

• Interfaced with US government clients to understand their cost modeling and percentage of completion methodology
• Communicated government requirements, process flows, and costs
• Provided security and training for cost models with IT to expand modeling capability
• Performed cost estimating, cost benefit analysis and ROI
• Responsible for budget, setting incremental project timelines and final deliverables
• Implemented supply chain management strategies by applying price / cost analysis, cost savings, continuous quality improvements, delivery, and cycle time reductions
• Utilized enterprise document content management system platform for collaboration of all documents during all stages in SDLC
• Conducted capacity analysis and operational planning

Systems & tools used: SAP- ERP, MRP, Data Preparation, MS Office (Advanced Excel, Visio, and Project), MS SharePoint Six Sigma, Project Management: Waterfall

Confidential

Procurement Specialist

Responsibilities:

• Maintained and documented vendor strategy using market and competitive data
• Negotiated price, payment terms, and delivery and performance related terms
• Initiated Requests for Proposals (RFP), reviewed and analyzed responses,
• Provided guidance to program managers during subcontractor selection process

Systems Tools used: Technology: Data Preparation, Salesforce, MS Office, Advanced Excel, MS Visio, MS Project SAP-ERP, MRP, Data Preparation, MS Office (Advanced Excel, Visio, and Project), Six Sigma, Project Management: Waterfall, Agile Scrum