SUMMARY:

A detail - oriented administrative professional with strong Data Entry and Customer Service experience. Also has the ability to learn new technology quickly and adapt to changing priorities while working in a fast-paced environment

SKILL:

Windows, Ms Office, Words, Excel, Access, PowerPoint, Data Entry, Order Entry, Customer Service Etiquette, Retail and Internet knowledge, Seibel, SAP, Oracle, Interact, MDM, Citrix Database, File Management and Record management

EXPERIENCE:

SAP & Project Documentation Specialist

Confidential

Responsibilities:

• Coordinate POM Documentation And Sap Projects, Process Project Closure In Sap.
• Create And Enter Service And Material Purchase Requisitions In Sap.
• Monitor And Process Invoices In Sap And Accounts Payable System (Web Cycle).
• Generate Sap Project Reports For Tracking Financials And Procurement Activities, Assist In Preparation Of Monthly Project Tracking Documents.
• Assist The Department Management And Project Managers In Maintaining Project Related Documentation Have The Ability To Learn Fast And Have Good Understanding Of Internal Processes And Procedures Related To Project Execution.
• Knowledge Of Project Module In Sap Understanding Of Work Breakdown Structure (Wbs) Concept In Sap.

Project Coordinator

Confidential, Piscataway, NJ

Responsibilities:

• Assigned To The Global Data Management Service Customer Team.
• Responsible For Customer Data Validation In Support Of The MDM Global Service Offerings Related To Customer And Utilizing 3rd Party And Internet Sites To Validate Customer Experience Using Various Functions And Lotus Notes.
• Multi-Task Oriented And Demonstrated Ability
• To Handle Confidential Information Appropriately.
• Able To Interact Effectively With All
• Contact Information And Class Of Trade.
• Responsible For Data Ownership (Including Accuracy And Validity).

Contract Administrator

Confidential, Franklin Lakes, NJ

Responsibilities:

• Responsible in assisting the Contract Sales and Operations team during SAP Everest/Vistex implementation and during the stabilization period after implementation.
• Responsible for process definition and documentation related to master data.
• Execute, create, and/or change transactions in SAP for material and production master data as defined through documented processes.
• Regularly analyze cross-functional information dependencies and systems impacts.
• Responsible for providing the business with documented data requirements for each of the respective data elements.
• Reviews functional specifications to ensure business requirements are met.
• Coordinates SAP data entry for material introduction, change and discontinuation through defined processes, participates in the analysis of master data, and communicates the business data findings.
• Functions as a subject matter expert ensuring all master data activities are in alignment with the strategic vision and corporate initiatives.

Data Analyst

Confidential, Piscataway, NJ

Responsibilities:

• Managing the end user sales tracings in the Interact contract system.
• This includes generating reports, performing root cause analysis, timely resolution of discrepancies, monitoring of assigned accounts and performing trend analysis.
• Cross referencing distributor’s accounts in suspense’s In addition, responsibilities include any compliance related initiatives, such as monthly metrics on distributor accounts, monthly audit packages.

Project Coordinator

Confidential

Responsibilities:

• Researches and processes requests for customer set up and maintenance requests in Master Data Management Informatica.
• Manage complex and multiple priorities simultaneously, with a sense of urgency.
• Thoroughly researches and resolves problems of broad scope relating to customer account set up and maintenance.
• Thoroughly researches and resolves gray, potential queues which are system generate holding queues consisting of 3rd party, GPO and Operating Company feed customer data that require reconciliation.
• Utilizes the Internet and other 3rd party references to obtain or verify customer information.
• Strongly developed professional communication/ follow up skills, to validate information with the end user customer as well as interface with our internal department stakeholders and various OpCo franchises.
• Ability to utilize basic Excel functions (filter, sort, find, v lookups).
• Worked on Synthes Harmonization Project as Team member.

Marketing Data Master Administrator

Confidential, Bridgewater, NJ

Responsibilities:

• Create new account for customers in SAP and notifying Customer Service, Pricing and Credit Department.
• Update SAP with Sale Rep reassignments and changes to Sale Force Hierarchy.
• Run Daily flash reports for Finance Director using Data warehouse, Ms Access and Excel to keep them posted on all division Food and Textile products volumes shipped not billed, etc.. Maintain Project updates. As the designated Point of Contact for various internal projects which involved interaction with different departments within the company.
• Responsible for all customer master changes and updates.
• Work closely with IT to make changes and personalizing Customers Masters Data in SAP.
• Assist in NPI Deletions and SBU changes.
• Ensure all Transactions that maintain parent / payer and sold to in SAP database.
• Review weekly report for unauthorized changes on customer master record.
• Audit daily invoices report and identify invoices of any error or unusual invoice research and solve the issue with Customer Service and Pricing, Credit Dept.
• Review, handle and maintain status of customers’ tax certificates w/Taxcient 3rd party Web sites.
• Run status reports on open orders. Review and follow-up as required. Provide support with Management and Customer Service Team.

Customer Service Representative

Confidential

Responsibilities:

• Responsible for China Confidential accounts, enter orders in SAP R3, daily communications with freight forwarder, plants, warehouse, to ensure products shipment is schedule for carrier pick-up and delivery.
• Entered Confidential and Domestic orders for variety of products into SAP database ensuring all information is accurate and in agreement with company policies, (products, pricing, terms, delivery, packaging, shipping requirements and etc.).
• Modify orders as needed.
• Check reports for delays and unconfirmed Orders.

Customer Service / Freight payment Coordinator

Confidential, Morristown, NJ

Responsibilities:

• Interacts with customers prior to and/or after sale. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Experience in SAP Transportation & Logistics module, Ability to listen & respond respectively, Tracking Accounts Payable Complaints, Liaison with Freight carriers.

Customer Service Coordinator

Confidential, Florham Park, NJ

Responsibilities:

• Enter Exports and Domestic orders into JDE and SAP.
• Create Quick Reference and Tips Sheet guide to use SAP for Confidential, Domestic Coordinator’s and others.
• Entered Confidential and Domestic orders into SAP database ensuring all information is accurate and in agreement with company policies, (product, pricing, terms, delivery, packaging, shipping requirements etc.).
• Modify orders as needed also verified- carriers booking and information for vessel or truck departure and arrival.
• Update Pricing as needed. Participate in many projects for a smooth transition to Go-Live with SAP