Material Field Service Specialist Resume

OBJECTIVE:

To pursue a career with an organization which gives an opportunity & exposure to attain highest organizational and individual growth through better customer services, team work, and continuous improvement so that I can prove myself as an individual asset to the organization and the society I live in.

SUMMARY:

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE:

Confidential

Material Field Service Specialist

Responsibilities:

MRP material and planning using SAP
Handling all Materials for HPS department.
Focal point for Service Requests that have been escalated to management.
Following up the upgrade spare parts and updating our customers with new part numbers.
Checking the affected modules on the sites and replacing it with upgrade ones.
Installing spare parts on the sites.
Answer customer inquiries and effectively communicate HON’s processes and procedures for clear understanding.
Sending quotation to customer including materials prices and delivery time.
Review order requests against defined set of requirements to determine compliance validity of requested pricing, delivery terms and material availability
Act as liaison to Configuration Management team to identify materials which need to be added or changed in SAP and the Price Guide
Monitors production and raw material cost
Attend department training for continued learning and personal development
Booking the HPS Serviceprojects.

Confidential

Estimation Engineer

Responsibilities:

Prepares work to be estimated by gathering proposals, specifications, and related documents.
Identifies labor, material, and time requirements by studying proposals, specifications, and related documents.
Computes costs by analyzing labor, material, and time requirements.
Resolves discrepancies by collecting and analyzing information.
Presents prepared estimate by assembling and displaying numerical and descriptive information.
Prepares special reports by collecting, analyzing, and summarizing information and trends.
Maintains cost data base by entering and backing up data.
Maintains technical knowledge by attending educational workshops; reviewing technical publications.

Confidential

Materials Controller

Responsibilities:

Identifying problem of machines (HP printers and Laptops)
Issuing service report includes details of device and the problem.
Ordering exact part which suit each machine model
Managing the orders processing for the vendors (HP, Acer, FSC and IBM).
Following up the defective shipments for all vendors (as required per vendor policy).
Responding to all the RASP and customers inquiries, order status and quotations.
Weekly reporting of RASP’s performance regarding the actual Jobs.
Having strong Communications and relationships with RASP and customers, and reporting back to Redington head office at Dubai Follow up debts customers.