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Senior Technologist Resume

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SUMMARY

  • Information Systems professional with extensive experience in the SAP environment.
  • Background in the configuration and administration of software systems and the implementation of various software solutions.
  • Proven leadership in the implementation of complex portfolio of systems.

TECHNICAL SKILLS

Additional Language Skills: German (fluent), French, Italian, Spanish

Software Skills: MS Word, MS Excel, MS PowerPoint, SAP ABAP system administration, SAP Java system administration, SAP Solution Manager power user, RunSAPLikeAFactory methodology, basic SQL Database administration, basic Windows administration, basic Linux system administration.

Prior Programming Experience: Basic, Pascal, C, C++, Java, Assembly, Machine Code, VHDL, ACSL, MUMPS, MIIS, Logic Design, Tcl/TK

PROFESSIONAL EXPERIENCE

Confidential, Media, PA

Senior Technologist

Responsibilities:

  • Provided installation support and services for SAP Solution Manager versions 7.1 and 7.2 including upgrade support to SAP Solution Manager 7.2.
  • Delivered SAP Solution Manager technical configuration services for application operations scenarios on releases 7.1 and 7.2, including Baseline Configuration and various Technical Monitoring scenarios across a variety of managed technologies.
  • Positioned as first and second level support for Application Operations and Application Lifecycle scenarios for various customers, both hosted and on - premise installations.
  • Implemented additional functionalities such as Preliminary Imports and Retrofit scenarios to existing Change Request Management (ChaRM) scenarios.
  • Implemented ITSM configuration and customization adjustments following Solution Manager upgrade to version 7.2.
  • Acquired additional ABAP and Java system administration skills, as well as basic Linux operating system administration ability.
  • Delivered Webinars on SAP Solution Manager Technical Monitoring scenarios.

Confidential, Media, PA

Contractor

Responsibilities:

  • Delivered Installation and Configuration services for SAP Solution Manager 7.1.
  • Redesigned IT support Landscape for customer corporate division split.

Confidential, Newtown Square, PA

Support Consultant

Responsibilities:

  • Pioneered the new One Service (ST-OST) component installation, configuration and integration with Signavio modeling tool under the new MaxAttention New Generation Offering (MANGO) concept, collaborating with development resources in Germany to refine and streamline the process.
  • Acquired and configured own Signavio workspace for modeling and integration with SAP Solution Manager for Requirements Management scenario under the new MANGO concept.
  • Responsible for the maintenance and administration of the team internal SAP Solution Manager systems for internal training, testing and functionality demonstrations.
  • Delivered numerous SAP Solution Manager configuration services in conjunction with the RunSAPLikeAFactory (RSLF) team for a variety of Solution Manager scenarios, such as Solution Manager Starter Packs, Root Cause Analysis, Technical System Monitoring, End-User Experience Monitoring, BI Monitoring, Interface Channel Monitoring, Unified Dashboards.
  • Delivered multiple Application Lifecycle Management services, such as ALM Roadmap Service, Operational Planning Workshop, Customer Center of Expertise (CCOE) evaluations.
  • Delivered a number of customized support services surrounding the administration and configuration of SAP Solution Manager under special circumstances.
  • Delivered several training sessions, both internal and external on topics covering technical aspects of the SAP Solution Manager system.
  • Part of the team delivering SAP User Group Executive Network (SUGEN) measurement platform configuration services on SAP Solution Manager.
  • Delivered remote configuration services for Partner Service Desk scenarios on SAP Solution Manager.
  • Participated in the internal testing phases of multiple SAP Solution Manager releases.
  • Delivered SAP Solution Manager technical configuration services starting with release 3.1, up to release 7.1.
  • Acquired a variety of ABAP and Java technical administration skills, including basic services delivery (EarlyWatch, GoingLive, SQL Optimization), as well as troubleshooting skills to analyze root cause of technical issues.
  • Acquired basic Windows operating systems administration skills for SAP application systems.

Confidential, Newton Square, PA

Intern, Customer Support

Responsibilities:

  • Acquired basic SAP R/3 operation skills.
  • Part of the Service scheduling and Technical Preparation teams.

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