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Sap Crm Sr. Consultant/lead/architect Resume

SUMMARY

  • Over 10 years of SAP experience in the business process design, application support & development in various modules of SAP. This includes participation in Life Cycle Implementation, design of Functional Specifications, and development of User Enhancements, Data Conversions, Interfaces, preparation of Technical Specifications, Testing and Production Support.
  • 8 Years experience in SAP CRM 4.0/5.0/6.0.
  • 5 mySAP CRM and 2 R/3 SD full life cycle project implementations.
  • Project Management, Scoping, Business requirement gathering & analysis, Solution design, Business Blueprinting, IMG Configurations, Testing, Training, Change management, Business Process Re - engineering, Mentoring for Best business practices, Establishing and managing Offshore development/support center.
  • Experience in technical development areas of SAP CRM using ABAP OO, BADi, Workflow, BDocs, BSP, Events, SmartForms, Middleware, PCUI, IPC, Java and functional skills in Marketing, Sales, Service, ISA (B2B), E-Commerce, Surveys, Groupware Integration, IC (WebClient) & CRM 6.0 WEB UI
  • Experience in CRM 6.0 WEB UI technology with complete knowledge of GENIL-BOL architecture, GENIL Programming, BOL programming, WEB UI Component designing using Component Workbench.
  • Hands on experience in configuring capabilities like IC WebClient Call Center, Service, Marketing, Opportunity Management, Sales Methodology and Assistant, Task and Activity Management, Pricing, Sales Order, Quotation, Contracts and Account & Contact Management
  • Recent roles: CRM Solution architect / Sr. techno-functional CIC WebClient consultant / Sr. CRM techno-functional consultant with SAP America / Big 4 / Fortune 500

TECHNICAL SKILLS

ABAP/ 4: Complex Interactive Reporting, User Exits/BAdi, ALV, Dialog Programming, Performance tuning, Interfaces, Batch data conversions (BDC), Function modules, SAP script, Smart Forms and ABAP Objects.

SAP-CRM 5.0/6.0: CRM Middleware, BDocs, Event Handler, One Order Model, Partner Management, Activity, Lead and Opportunity Management, Internet Sales, IC(WebClient), Sales, Marketing, Service, Surveys, IPC, IPC Pricing UserExits, PCUI, BSP, IC Scripting, ERMS & Web UI

SAP-APPL: SD, MM, PP, WM, FI/CO, HR, High-Tech

ALE/EDI/IDocs: ALE Distribution Model, Programming, Configuration, Message Control, BAPI, Business Objects and Workflow, RFC Programming, IDoc Extension/Reduction/Filtering

Other Skills: Test Director 7.2, Oracle 7.1, VB5.0,VBA, Mercator 6.0,MS Excel, MS Word, MS PowerPoint, MS Project, JAVA, JSP, JavaScript, Eclipise, Siebel

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