SUMMARY

• Over 16 years experience worked extensively in SAP ECC, PI, CRM, SRM MDM APO, EP GRC 5.3, Solution Manager, BW admin, BRTOOLS, TDMS.
• Project Management for SAP Basis production support and implementation projects.
• Design and Manage the 24/7 Basis activity model for Basis Productions support
• Resource management and deployment for various projects. ECC Non - Unicode to Unicode conversions
• Proficient in Installations of ACC aware SAP systems. Performed more than 75 live SAP installations (ERP, BW, CRM, and EP/PI) at different client sites on various Operating systems and databases.(AIX/Linux/Windows, Oracle/SAPDB/MSSQL Server) and converted
• Done Several OS/DB/Hardware Migration, System Copies, Unicode conversions and many configuration activities in SAP NW AS.
• Upgraded ECC 5.0 to ECC6.0, SAP R/3 4.6 to ECC 6.0, and CRM5.0 to 6.0.
• Performed EHP 5 upgrades on ECC and EHP1 upgrades on CRM

PROFESSIONAL EXPERIENCE

Confidential

SAP Basis Consultant

Responsibilities:

• Support company during acquisition and Confidential period
• Core Basis Support - bottleneck analysis,printers,system dumps,batch jobs,snote.
• Consulted on Kernel upgrades,patches and upgrades
• Coordinated Monthly Maintenance and planned outages
• Attended technical meetings, created change/problem tickets and Standard Operating Procedure Documentation
• Environments - ECC 7.0 EHP4, BI 7.0 and PI7.1 Oracle 11.00
• Unix operating in DEV and QA. Production HP VM Cluster

Confidential

SAP Basis Process Manager

Responsibilities:

• Net Weaver 7.0 Basis and above.
• Transport management system setup and maintenance, including CTS+
• SAP Solution Manager 7.0 and Solution Manager Diagnostics
• System and client copies
• SAP ALE Technology (RFC, IDOC, etc.)
• Confidential AIX 5.3, 6.1
• Aggressive problem diagnosis and creative problem solving skills on highly complex problems
• Support 7x24x365 based SAP environment operations during on-call rotation
• Act as a resource as needed during critical system outages to provide management with business impact information necessary to make decisions.
• Interface with customers, business partners, third-party suppliers/vendors, internal IT application programmers, and internal business contacts for both new development and problem determination/resolution.
• Assure the highest levels of stability, integrity, reliability, security, and availability of the SAP environment under his/her responsibility, consistent with the resources available and the established change control policies and prescribed procedures.
• Produce documentation and procedures regarding the proper use and operation of the corporate SAP system infrastructure.
• Utilize a problem management tool to track open tickets and follow up to resolution and closure.
• Execute special projects or other related duties as required.

Confidential

SAP Basis Administrator

Responsibilities:

• Account 1 of 2 - Entails day-to-day production and non-production support of an SAP R3 4.6C Oracle 10.2.0.4.0 AIX 5.3 accounts environment, SAP R3 4.6C Oracle 9.2.0.8.0 AIX 5.3, SAP 4.6B Oracle 8.1.7.4.0(32 Bit) HP-UX 11.11 HACMP and Disaster Recovery Physical standby 1.5 TB to 50 GB, SAP BW 3.5. This position is responsible for SAP Basis/Infrastructure. Solman 7.0 10.2.0.4.0 AIX 5.3. Dazel HP Output Management, ADP Taxware, SAP archiving common store/Content Manager, Basis Team provides TSW batch creation in SAP.
• Client copy refreshes, Backup and recovery Confidential (India).
• Manage, monitor, and troubleshoot SAP system operation such as spools, locks, response times, and work processes.
• Perform upgrades, patches, and support patches to SAP and the operating system. Manage and maintain transports and transport system. Manage, maintain, and assist in troubleshooting all SAP hardware infrastructures.
• Implement and optimize SAP jobs.
• Account 2 of 2
• Account 1 of 2 -Entails day-to-day production and non-production support of an SAP R3 4.7
• Oracle 10.2.0.4.0 AIX 5.3 accounts environment, SAP R3 4.6C Oracle 9.2.0.8.0 AIX 5.3, SAP Solution Manager 7.0, GRC 5.3 Dual stack 7.0 JAVA and BW BI 7.0 Dual Stack4. Oracle 10.2.0. EMC, HP-UX B.11.23 Unicode ia64
• HACMP Failover and EMC BCV split refreshes, Backup and recovery, monitor, and troubleshoot SAP system operation such as spools, locks, response times, and work processes.
• Perform upgrades, patches, and support patches to SAP and the operating system. Manage and maintain transports and transport system. Manage, maintain, and assist in troubleshooting all SAP hardware infrastructures.

Confidential

SAP Basis Administrator

Responsibilities:

• Entails day-to-day production support of an SAP Enterprise (4.7) environment. This position is responsible for SAP Basis/Infrastructure.
• Build, maintain, and modify SAP BASIS systems and infrastructure to include Windows 2000 Advanced Server operating systems.
• Manage, monitor, and troubleshoot SAP system operation such as spools, locks, response times, and work processes.
• Perform upgrades, patches, and support patches to SAP and the operating system. Manage and maintain transports and transport system. Manage, maintain, and assist in troubleshooting all SAP hardware infrastructures.
• Implement and optimize SAP jobs.

Confidential

Installed Solution Manager

Responsibilities:

• Installed Solution Manager 7.0 and built Sandbox and Development ERP 6.0/ECC 6.0 environments created the following documents for customer per delivery schedule.
• Perform core Basis support such Support Packs, Kernel upgrades, SAPnotes,printer management,Installations,Upgrades,system bottlenecks and documentation of Basis procedures.
• Define System Change Request Management.
• Define Support Package Procedures.
• Define System Security Procedures.
• Define Performance Optimization Procedures.
• Verify Technical Environment Responsibilities.
• Install Software.
• Configure and Test Transport Systems.
• Install and Configure Project Output Devices.
• Configure and Set Up Remote Connection to SAP.

Confidential

Responsibilities:

• SAP Basis managing ECC 6.0, XI, SRM, SM, and Portal on an integrated Net weaver.
• Oracle.
• Heterogeneous system copies.
• MS Office 2003 and later, MS Project, and other desktop software tools.

Confidential

Responsibilities:

• Supported Aerospace Landscape 4.7 AIX 5.2 Oracle 9 responsible for refreshing large QA systems for multiple go lives, 1-2 terabytes.
• Troubleshot every day issues such as printing, transports, response issues and any other critical problems that occur, about 20,000 users. Would also support other environments such as AERO GTS 7.1 and BI 7.0 with transports and hot pack applications and trouble shooting.
• Worked with DIRXML Novell install, Optio printing and Gentran - idocssystems.

Confidential

SAP Basis Admin Specialist

Responsibilities:

• Installed Solution Manager 4.0 version 7.00 Windows 2005 SP 2 with the main purpose of meeting the April 2nd deadline for Maintenance Optimizer, Net weaver 2004s, SAP BW 3.10 on Windows 2003 SQL 2000 SP 4. Currently Documenting Installation for Client and Training.

Confidential

SAP Basis Admin Specialist

Responsibilities:

• Rebuilt SAP Solutions Manager - Fresh install of Solman 4.0 on Net weaver 7.0 environment Windows 2003. Setup CUA in this environment also.
• Supported over the Confidential effort that took place on December 4th 2006, R3 and APO systems. Client builds, mass transport movement, hot pack and kernel upgrades, sap note application and creation, ITS production issues, portal service pack level upgrade Portal 5.0. SEAL printer support for Confidential,
• SAP 4.70, 6.20, 6.40 and 7.0 environments. Windows 2000 SP1 and Windows 2003. SQL database and sapdb. R/3 4.70 BW 3.5 APO 4.0 Solman 4.0 and Portals 5.0.

Confidential

SAP Basis Administrator

Responsibilities:

• SAP Basis responsibilities are client copies, applying OSS notes, Kernel Upgrades, Hot Pack, Dump Analysis, system response and bottlenecks, printers, upgrade and installs of new SAP products and software (APO, GTS,
• Enterprise etc.,)
• SAP Security - Maintain users (500), additions, deletions, creating authorization groups, profiles and role administration.
• Support CommVault Tape Library restores and backups, software upgrades and CommVault version upgrades.
• CRM, Net weaver, Windows 2003, Web Server - IIS.V6.0, SQL Database.

Confidential

SAP Basis Technical Support

Responsibilities:

• Provide onsite support of SAP environment during last months of SAP ERP installation in an AIX Oracle system, daily maintenance checks, supported printers and note fixes.

Confidential

Lead SAP Basis Administrator

Responsibilities:

• Lead Basis Administrator on HR and BW with backup role on CRM. Responsible for training H/R support staff at Confidential in trouble shooting SAP issues, such as properly interpreting a SAP Dump Analysis and error messages, checking SAP OSS for notes.
• UNIX 11i environment with Oracle Database 9.2.0.4. Hardware HP 3000, HP9000, HP Superdome, Confidential OS390 and AS400.
• Provide operational support for SAP environment, R3.1h, R4.6c and 6.10. Perform system maintenance such as applying fixes and upgrades; also note specific problem resolution, daily checks of system performance and transport system and support. Build and copy systems for testing, staging and production use. Apply SAP operating system fixes OSS notes, client copies, printer setup, support packages and configuration adjustments to the system profiles.
• Installed and was Basis support for the DMC module in the Confidential system.
• Monitored system performance in order to minimize transaction time.
• Also worked with SAP Portal team on ITS 46DC4 server this provided WEB access to the employee self service transactions ESS and Business Warehouse team while supporting SAP HR and Enterprise systems.

Confidential

Basis Team Lead

Responsibilities:

• Interim Basis manager for the Confidential SAP teams for 3.5 months, group consisted of 10 people.
• SAP Basis team lead for a team of 4 while with Confidential .
• Lead on the de-commission of the Confidential 3.1h environment. Also involved in working with programmers on Data Transfers to the Confidential 4.6C Enterprise Production system.
• Confidential project "One Face to Customer" in which all Confidential and Confidential EDI transactions were transferred and updated against Confidential database until Confidential integration into the Confidential Enterprise system.
• Basis Support on Confidential SD Rollout.
• Basis support on the Confidential HR 3.1h to Confidential HR 4.6C payroll integration. Project finished on time and received some acclaim within the field due to the short period in which it was accomplished.
• Supervised 4 operators and 2 Tape Librarians Direct report to IT Vice President.

Confidential

Operations Supervisor

Responsibilities:

• Shift Supervisor of Operations on 2nd Shift in MVS shop Confidential OS390 hardware.
• Responsible for nightly backups and timely completion of job schedules. Worked with programmers on job failures and restarts.
• Environment: MVS OSJCL, SDSF and JES2 background also CA products.

Confidential

Operations Analyst

Responsibilities:

• Worked on conversion team moving from a Unisys environment to a MVS one. Pharmacy system conversion in which duties were making procedures and job control language production ready, setup automated schedule on Confidential /OPC scheduling package.
• Assisted in restarts and fixes to programs that failed.