SUMMARY:

• An IT Professional with 12+ years of IT Industry experience in SAP CRM Techno - Functional Role with 3 End-To-End SAP Implementation experience.
• Currently working as SAP CRM IS-U Techno-Functional Consultant for Confidential.
• I have been involved from the Blue-printing phase to Realization, Go-Live Phase on this Project.
• I have been at Client location for the Cut-over activities in Go-Live Phase.
• Expertise in GAP analysis, Map the Business requirement to SAP CRM Solution, Preparing Functional Specification, SAP SPRO Customization, Functional Testing and UAT.
• Expertise in development / enhancement of SAP Retail Execution application for Visits, Creating Orders & Trade Promotion Management.
• Expertise in SAP CRM technical (Including WEBUI customization using BSP Workbench, CRM BADIs, AET Tool & SPRO Configurations).
• Various SAP CRM Functional areas, which covers SAP IS-U, Trade Promotion Management, Trade Fund Management, Trade Claim Management, Complaint Management, Activities, Leads, Opportunity, Campaign Management and Loyalty Management. Additional Experience lies with the Middleware.
• 2 years of Onsite Client facing role exposure with requirement gathering from End users and Business Analyst and translating into Functional and Technical Specifications.
• Expertise in team coordination, high-level designing, Defect management, end-to-end designing and executing complex development & administration, technical analysis and CRM Middleware.
• Exposure to Cloud for Customer and Hana on Cloud Platform basic and Hand-on exposure to building Mobile Apps using WEB IDE.
• Custom view development, Business roles Configuration, Navigation Bar profile, layout changes, Design Layer, AET, Component & Skin Configuration, BOL Programming, Enhancement Sets, Transaction Launcher, BOL Programming, Task Based UI development, GENIL Programming, Custom GENIL/BOL Objects.
• UI Customization using BSP Workbench.
• Implementation of BADI and Enhancement Spots.
• ABAP/4 Development Workbench and Transport Management System.
• CRM Enhancements, SPRO Configurations for various SAP CRM modules which includes maintaining Actions Profile, Text Management, Configuring Business Roles, Navigation Bar Profile, Status Management, Work Center and Transaction Launcher, Simple Objects and Dependent Objects, Activities, CRM One Order, AET, Transaction Type Configuration.
• Expertise in GAP analysis, Map the Business requirement to SAP CRM Solution, Preparing Functional Specification, SAP SPRO Customization, Functional Testing and UAT.
• Familiar with SAP IS - U Process. Worked extensively on Contract Management (Move-in/Move Process, Service Order, Correction of Contract Replication issues).
• Familiar with Process for DQM for SAP and the Quarterly adjustment reports for DQM.
• Creating OSS Message with SAP and SAP Notes Implementations and Configurations.
• Middleware configuration using WEDI Transactions, administration and monitoring, Middleware Inbound/Outbound Queues, Clearing Error BDOCs, Request CRM Request Loads, Initial/Delta Loads, and Middleware debugging.

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM Techno-Functional

Responsibilities:

• My Responsibilities includes requirement gathering from business process owners and accordingly updating Business Process documents, mapping the business requirement to the SAP Process and then preparing Functional Specification, SPRO Customization, Middleware configurations, Functional testing of the technical requirement & Creating Functional Testing document.
• Design, Implement and Support new processes and enhancements in the upcoming projects.
• Creation of artifacts detailing the AS-IS and TO-BE enterprise wide data processes.
• Designing solutions and creating functional specifications for the ISU-CS/CRM business process.
• Conducting workshops with WGL resources for sharing changes in existing business processes resulting from changes.
• Managing change request (Issues / tickets, CRs, Action Items), planning and scheduling tasks, monitoring SLA (service level agreement)
• Customization and Development for SAP ISU-CS/CRM processes.
• Coordinating with technical and cross-functional teams for ensuring quality deliverables.
• Design, test, debug solution and document changes incorporated.
• Testing deliverables to ensure they pass quality standards.
• Estimation of New enhancement/Change request in SAP CS area.
• End-user Training and coordination for User Acceptance Testing.
• Production support and resolution of End User issues.
• Coordination with SAP consultants for coming up with out-of-box solutions to customer’s requirements.
• Propose the alternatives and the best solution to the business within the given SLA.
• Schedule and prioritize work and plan a sequence of development activities that accomplish the planned targets. Set priorities and provide reports to the management.
• Assist in the training and orientation of business end users.

Confidential

Solution Manager

Responsibilities:

• Responsible for Preparing & Deliver SAP Solutions to various IBM Clients.
• Prepare RFP responses for various opportunities.
• Day to Day calls with Opportunity Owner to understand the requirement and engage the Subject Matter Experts to prepare the quality SAP Solution for the customer.
• Prepare the Project Timelines with the list of the activities, Assumptions & Staffing requirements as per IBM Standards for various opportunities.
• Initiate approval process with IBM Leaders for the solution prepared for the opportunity.
• Prepare the IBM standard Solution Baseline Document for every opportunity which will be used by the Project Team for the Implementation.
• Handled client facing role as a CRM Development Lead. Onsite coordinator for the offshore team. Working closely with the Functional consultant from IBM USA & Medtronic.
• Responsible for SAP systems integration, application design, and product management for Global Complaint Handling System for Medtronic. Tasked with administering modules for customer service and support, and management.
• Identified requirements from End users and Business Analyst and designed appropriate business models and Web Based user interfaces (UI).
• Communicate with the client to clarify the issues and timelines for delivering objects.
• Configuration of Actions Profile, Text Management, Simple and Dependent objects and Transaction Launcher using SPRO Customization.
• Configured SAP CRM products (Complaint Management and Activities) per Business requirements, including testing, problem solving, and debugging.
• Configured Middleware for setting up the Partner Profiles, Basic Types and IDOC segments.
• Troubleshooting of the Interfaces integrated with ECC for the Complaint Management using SOAP UI.
• Wrote CRM functional specifications and CRM configuration as member of support team.
• Authored technical specifications and SAP technical design.
• Managed client and project team members through Complaint Management and Activities implementation.
• Involve in day to day status call with Client and offshore team Members.
• Coordinate the Technical development/Bug fixes with the offshore team members.
• Perform the initial quality check and dry run of the technical development before delivering to the Client.
• My Involvement includes in Cutover Activities at the time of Go-live for all the releases in project.
• Also worked as the Technical Lead to develop the critical business requirement by using BSP Workbench in SAP CRM 7.0.
• Worked on UI Enhancement by using AET and UI Customization by using BSP Workbench in SAP CRM 7.0.
• Worked on enhancing the SAP CRM Functionality by using BADIs and enhancement spots for Complaint Management.
• Extensive worked on BADIs and enhancement spot for Complaint Management Interface.
• Supporting the Global Handling System (SAP CRM) for Medtronic by using Global Resolution System.

Confidential

Responsibilities:

• Knowledge sharing with other team Members.
• Involved in the development of project work plans for BSP Pages.
• Active user on SAP SDN.
• Object Oriented Programming.
• Enhanced the BOL layer by using easy enhancement workbench.

Confidential

Responsibilities:

• Interacted with client on various aspects throughout the project life-cycle.
• Involved in the development of project work plans for BSP Pages.
• Developed business processes and documented Technical requirements.
• Modified Business server page BSP application for their Interaction centre web Client.
• Object Oriented Programming.
• Interaction with management on approvals & sign-offs.
• Conducted Daily / Weekly Status meeting with Client.
• Preparing Software Maintenance &Technical Documentation.

Confidential

Responsibilities:

• Analysis of the Functional Documentation and preparing to Technical Documentation.
• Custom Developments in ASP.NET.
• Preparing Design Documentation.
• Daily / weekly meetings With Team Leads.