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Sap Logistics, Crm-sales Lead Consultant Resume

CA

SUMMARY:

  • Confidential SAP SD, Retail Lead consultant having 12 plus years of SAP experience with SD/OTC, Retail, MM/P2P, L.E, AR, and CRM Sales.
  • Worked on multiple life cycles of SAP projects (End To end) implementation usingASAP methodology (Business Blueprint, Realization, to Go - live Preparation & Support) and Support Projects.
  • Deep design and configuration skills inSAP SDprocesses, Logistic execution, Material Management, AR and IS Retail.
  • Strong integration skills between SD-MM, SD-LE/WM, SD-FICO and SD-PP modules
  • Configured Enterprise structure including Sales Organization, Distribution Channel, Division, Plants, Sites, Shipping points, Purchase Org, Purchase group, storage Location.
  • Configured pricing by creating condition tables, condition types, and access sequences and pricing procedures, created new VOFM pricing routines and Rebate Process.
  • Experienced in OTC, QTC, P2P process, also in Special Sales processes including Rush and Cash Sales and configured Sales document types, Item categories, Schedule line Categories, Copy controls, ATP (Available to Promise) logic, Partner Determination, Incompletion log, Output determination, Material Determination, Inclusion and Exclusion, Consignment process, Contracts, Complaint process like Sales return Management process, Credit and debit memo request, 3d Party-Drop ship, STO, intercompany sales, Billing plans.
  • Configured Make-to-Order and Make-to-Stock Scenarios ensuring its integration with SAP R/3 in PP, MM & SD.
  • Material Management: Extensive hands on experience on SAP Material Management areas such as Stock transfer process both inter and intra company, Vendor Master, Info record, Source list, Purchase requisition, Purchase Orders, Goods receipt, Invoice verification, Pricing Schema, Condition type, ASN, RFQ.
  • Rich experience SAP IS Retail projects and extensively worked on SAP Retail Master Data such as, Merchandise Categories, Site Master, Vendor Master, Customer Master, Assortment & Listing, and Article Master, Info Records, Pricing, Merchandise Hierarchies etc for design, configuration and testing.
  • Experienced in creating Articles - Single Articles, Generic Articles, Structured - Pre pack, Sales Set, Display articles.
  • End to end configuration experience for Article Master, Customer Master, Site Master, Vendor Master, Merchandise Categories, Article Hierarchy, Characteristics, and Listing, Assortment.
  • Have rich experience in working with Retail and Non Retail Idocs - ORDERS, DELVRY, INVOIC, MATMAS, DEBMAS, WP PLU, WPUWBW, WPUTAB, WPUUMS,
  • Logistic execution: Experienced in Delivery and Shipping and transportation process and configured Route, Route schedule, delivery Item categories, and Copy Controls, Picking, Packing, PGI and delivery number ranges.
  • AR-FICO: Experienced in Billing, Revenue Account Determination, Credit memos, Debit Memos, Invoice lists, out puts, and Credit management, Revenue recognition.
  • Experienced in testing- Developed Test cases, plans, documented the same and also experienced as defect resolver and as defect tester in Regression and Pre go live testing and Involved in Full cycle, UAT, Integration and Unit testing, and trained and helped other team members and users in solving issues.
  • Expertise in Master data -Customer master (Configured A/C Groups), Material Master, Output master, Credit master, Condition Master and Customer material info record (CMIR).
  • Well acquainted with Unit Testing, System Testing and Integration Testing across various Modules.
  • Experienced in Idocs interface -ALE/EDI- MATMAS, DEBMAS, EDI 850/ORDERS 856/ASN 810/INVOIC 855/ORDERSP and others
  • Good ABAP knowledge and worked with technical team for RICEFs-Custom reports, User exits, BAPI, Function modules, VOFM Routines and SMART Forms.
  • Data migration-LSMW, BDC, Batch jobs, experienced in ABAP Quires-SQ00 and SQVI,
  • Handled Incidents, testing, Post go live support, Problem Management, Change management.

TECHNICAL SKILLS AND TOOLS:

SAP Versions worked on: SAP 4.6 C (UBKRM), 4.7 and ECC 6.0

Tools: Used Service now, Service Manager 9, HP QC, Mantis, SDM12, ChaRM

Industries: Hi-tech, Manufacturing, Retail, CPG, Chemical, Auto Parts, Trading.

PROFESSIONAL EXPERIENCE:

SAP Logistics, CRM-Sales Lead Consultant

Confidential, CA

Responsibilities:

  • Responsible to gather and analyze business requirements from client.
  • Worked to prepare blueprint documents, as-is and to-be, for the implementation of the SD/MM modules which includes areas such as Enterprise Structure, Master Data, Sales Documents, Procurement Documents, GR/IR, Invoice Verification, Credit Management, DIMA-SAPCRM tool which compares ECC and CRM for data integrity.
  • Worked on all SAP SD areas such as enterprise structure - sales organization, distribution channels, document types- sales orders, Service contracts, credit management, billing document types.
  • Worked on Drop ship Process->3rd party sales process and individual Purchase Orders.
  • Worked on Credit memo and debit Memo process and copy controls and out puts of the same.
  • Created Condition types, Access Sequences and Pricing procedures as per requirement. Delivery and Shipping and transportation process and configured Route, delivery Item categories, and Copy Controls, Picking, PGI and delivery number ranges. Involved in Delivery and POD process.
  • Worked on EDI/ALE Idoc interface such as 850/ORDERS,856/DELIVERY,810/INVOICE,
  • Extensive hands on experience on SAP Material Management areas such as Stock transfer process both inter and intra company, Vendor Master, Info record, Purchase Orders, Purchase requisition, Goods receipt, Invoice verification, ASN.
  • Involved in inbounds, out bound Delivery, GI and POD process.
  • Worked on PR, PO in 3rd party (Drop Ship) and individual purchase Order sales process.
  • Worked with various team on SD-MM, SD-FI integration.
  • Configured Credit management-Dynamic Credit check and suggested improvement in the already configured settings for Service items and implemented ‘oldest open items’, created new risk categories and Horizon Period,
  • Involved in Billing Plans- Suggested and implemented change to existing Mile stone billing design and designed and implemented correction program (utility Program) for the existing documents.
  • Worked on integration of CRM with SAP ECC with DIMA-SAP tool, discussed the requirement with business, suggested improvements and implemented the same and automated the process and now stake holders gets the report daily through mail.
  • Worked with AR team on Rev Rec, invoice split, Billing plans and Billing Number ranges and testing.
  • Supported AR team - Created SAP Queries- Error report by joining multiple tables.
  • Billing Batch Job and maintained the variants.
  • Billing number Range based on Company code as earlier which was on Plants.
  • Activated Rev Rec for new item categories
  • Worked on Revenue Account determination-VKOA.
  • Invoice split and consolidation based on various parameters.
  • Added new fields to Billing out puts.
  • Worked on enhancements, Custom reports, output- worked with Technical team for the same
  • Involved in pre go live testing, defect resolution and post go live support.
  • Involved in End user training, prepared documentations and user manuals.

SAP SD, Retail Solution Lead

Confidential, NJ

Responsibilities:

  • Responsible to gather and analyze business requirements from client
  • Worked to prepare blueprint documents, as-is and to-be, for the implementation of the SD module.
  • Worked on all SAP SD and LE areas such as enterprise structure such as sales organization, distribution channels, sales offices, master data such as customer master, conditions, Quotation(QTC),sales orders, pricing procedures, credit management, billing, deliveries, item and schedule line categories, deliveries, copy control, WM integration etc.
  • Worked on Logistics Execution (LE) Module including Shipping Points, Routes, Transportation, Leg Determinations, Goods Issue Delivery document configuration, and Delivery Item categories, Shipping Point Determination, Shipment, and Picking etc.
  • Extensive experience in SD Enterprise Structure such as distribution chain, SD master data such as Customer Master Data, Pricing Records, Merchandise Hierarchies, Merchandise Categories, Site Master, Article Master, Info Records etc
  • Worked on different types of sales orders, billing, store billing, store transactions aggregation, account determination, item categories, pricing determination, integration of IM with SD such as PGI, customer returns into a dedicated storage location etc.
  • Continuous liaison with the client to ensure good project health and zero escalations
  • Conducted in-house configuration Trainings for New Team members for SAP-SD.
  • Involved in configuration and production support, and addressing company specific issues in order management, delivery and billing areas (OTC) of sales and distribution module.
  • Responsible for Post production Support, Documentation, User training for knowledge transfer.
  • Production support in Order to Cash processes including Sales, Shipping, and Billing Process.
  • Configured complex 1-step and 2-step pricing procedures and Created and implemented complex promotions functionality for Bonus Buys, discounts.
  • Worked on SAP Retail’s standard direct billing process from POS data and worked Idocs such as WPUUMS, WPUTAB, WPUBON
  • Worked on inter-company sales and purchase process using EDI/ALE and using idocs such as ORDERS, DESADV etc.
  • Worked on merchandise hierarchies, categories, article types, EANs, article categories, article types
  • Responsible for end to end OTC testing for all channels of sales.
  • Worked on end-to-end OTC processes including WM for integration and testing such as sales order, deliveries, picking, TO confirmation, PGI, billing etc.

SAP SD/MM Lead

Confidential, CA

Responsibilities:

  • Responsible to gather and analyze business requirements from client
  • Worked to prepare blueprint documents, as-is and to-be, for the implementation of the SD/MM module.
  • Configuration of customer master, vendor master, material master, sales organization structure, purchasing organization, purchasing groups, distribution channels, division etc.
  • Configured end-to-end Order to Cash (OTC) process as well as for Procure to Pay (P2P) processes.
  • Configured various sales, billing and delivery document types as per the client’s requirements, Credit Management and the corresponding Copy Controls, returns management-Sales Return Orders, delivery, Credit memos.
  • Material management: Involved in creation of organizational units, purchasing organization, purchasing group, plant, Storage Location.
  • Customization/Creation of Material types and assignment of number ranges for Material types, Creation of Material groups.
  • Defined and Assigned Sales Document Types, Item Category and Schedule Lines. Configured and assigned number ranges Delivery Types and Billing Types, Availability check.
  • Configured new Delivery and Billing Block with the introduction of new Field in Order Document.
  • Customized Output Determination Procedure using various forms and appropriate Transmission Mediums for Invoice, worked on material determination, Partner and text determination.
  • Worked with project team to extend material to new plants, maintained the sales relevant views.
  • Master Data - Maintain Material Master, Vendor Master, Info Records and involved in the Procurement Cycle and Configured Purchasing documents such as Requisitions, Purchase Order
  • Creation of material master, purchase info record, request for quotation, and maintaining quotation.
  • Transfer posting between two storage locations; two plants through movement types.
  • Inventory Management - Goods Receipts, Stock Transfers both Intra and inter Company.
  • Worked on SD integrating with PP, WMS, MM and FI
  • Pricing: Worked extensively on pricing-created new access sequences, Configured and customized Condition tables, Access sequences, and Condition types and Pricing procedure, pricing determination and maintained master data setup based on business requirements.
  • Extensively worked in Data Migration from legacy system to SAP using LSMW.
  • Configured Stock transfers (Inter Company), Availability check using Available (ATP) to Promise logic and Transfer of requirements (TOR).
  • Involved in Logistics Execution (LE) Module including Shipping Points, Routes, Transportation, Leg Determinations, Goods Issue Delivery document configuration, Delivery Item categories, Shipping Point Determination, Shipment, Shipment cost functions, Picking, Packing etc.
  • Continuous liaison with the client to ensure good project health and zero escalations
  • Involved in configuration and production support, and addressing company specific issues in order management, delivery and billing areas of sales and distribution module.
  • Responsible for Post production Support, Documentation, User training for knowledge transfer.
  • To solve Production incidents with in stringent SLAs.
  • Change Requests and to provide solution with in SLA period.
  • Created new custom reports and ABAP queries.
  • Involved in back ground job-creation, modification and monitoring.
  • Involved in 3rd party, individual purchase orders and Triangular sales.
  • Involved in MTO and MTS orders.
  • Involved in output issues, added new fields to delivery output field catalog, created new output types, Modified the existing ones based on business requirements.
  • Configured and created new shipping point, route and route schedules.
  • Involved in AR area- Tax codes, Terms of payment, Credit management, Revenue A/C determination configured the new VKOA combination and also modified the existing ones to the business requirement.
  • Provided user training for new processes and prepared training documentation.

SAP Logistics Lead

Confidential, OH

Responsibilities:

  • Responsibilities included: Conducting workshops to gather the business requirements.
  • Meeting with business process owners and departmental heads to identify the business requirement.
  • Analyzing the client’s as-is business process and mapping it to to-be business processes by identifying the gaps.
  • Preparing business process documents for the sales and distribution activities.
  • Drafted functional requirement specifications (FRSs) Prepared dataflow diagram for all of the business processes to be included in FRSs.
  • Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms. Prepared unit test scripts and checklist to be included in the functional specification.
  • Configured customer master and partner determination. Added customized partners in the customer master record.
  • Designed customer master and customer account group.
  • Experience inLogistics Execution (LE) - Shipping includingdelivery processing, delivery typesanditem categories, pickingand interface with warehouse management, packing, Scheduling, Routing and Route determinationand Goods issue.
  • Expertise OTC process, in configuringSales documents types, Item/Product Proposal, Item Categories, Schedule Line Categories, Quotations, Inquiry, Orders and Contracts,Rebate Processing.
  • Worked on procurement cycle - Purchase requisition, RFQ, Maintenance of quotations, vendor Selection, purchase orders, goods receipt and invoice verification.
  • Creation of Material Master Record for different Material Types, Purchasing Organization, Purchasing Groups, Purchasing Info Record and Source List.
  • Customized new material types and assigned number ranges for the material types.
  • Inventory Management - Managing materials stock by quantity, by value, goods issue, and stock movement documentation/reservation/quantity inspection/physical inventory.
  • Units of measure, special stock, consignment, material storage/movement, transfer posting.
  • Excellent expertise inPricing. ConfiguredPricing Procedure/Schema usingcondition tables, condition type(freight, rebates,and specialprices),access sequencesand condition records.
  • Configured the different order types and sales item categories and determination, schedule lines.
  • Experience with business process design, functional design, and EDI interface design and 3rd party interfacing Integration experience with FI, ABAP and MM/PP modules.
  • Worked on EDI process (partner type, partner profile, message type, Inbound and outbound parameters) for purchase orders (850), order confirmation (855), order shipping notification (856) and Invoices (810).
  • To find out the root cause for the reported SAP issues which are basically repeated production incidents and, to propose solution and to fix the same.
  • Monitored and configured of background jobs.
  • To attend the new CRs and trained users and provided training documentations.
  • Worked on IDOC issues, including reprocessing, worked with ABAP team to analyze Idocs.
  • Worked on 3PL Ware house issues- analyzed failed Idocs, GI issues, Shipment issues.
  • Worked on Order Cash processes including Sales, Delivery, Logistic Execution and Billing Process.
  • Involved complex Number range issues, Pricing, Custom reports.
  • To groom the new team members and to provide the training on Customer business process, System landscape (Multi server and distributed landscape) and ticketing process.
  • Involved on testing project as defect resolver and handled various types of defects including, Idocs, Batch jobs, Master data, Process related, development related, Configuration related, out puts and so on.
  • Attended Production incidents on Sales, Delivery and Billing Process with stringent SLAs and solved the issues within SLA period and also worked as defect resolver in testing projects. .
  • Involved in Hyper care projects (post goes live) and handled complex issues and provided the solution to the same with in SLA.
  • Worked as Configuration Team member: Order builder/Load Builder (Ortec tool) project:
  • Ortec is 3rd Party SAP certified tool which helps in better utilization of pallet and vehicle space.
  • HP has provided total custom solution for vehicle space utilization and it used Ortec optimization engine for this solution.
  • Discussed and collected the requirements with business experts and prepared business blueprint.
  • Configured the system as per business requirement and configured lanes, did end to end testing for the same.
  • Involved in setting up the support process for Order builder/Load Builder.

SAP OTC Retail Lead

Confidential, NJ

Responsibilities:

  • Responsible for conducting workshops to gather the business requirements.
  • Meeting with business process owners and departmental heads to identify the business requirement.
  • Analyzing the client’s as-is business process and mapping it to to-be business processes by identifying the gaps.
  • Preparing business process documents for the sales and distribution activities.
  • Drafted functional requirement specifications (FRSs) Prepared dataflow diagram for all of the business processes to be included in FRSs.
  • Worked on master data such Article Listing, Assortment Management in SAP.
  • Worked on Article Master Configuration using the Data screens, sub screens. Have worked for Single, Generic, Sales Sets, Prepacks, Display Sets, and Reference Articles.
  • End to end configuration experience for Article Master, Customer Master, Site Master, Vendor Master, Merchandise Categories, Article Hierarchy, Characteristics, and Listing, Assortment
  • Responsible for configuring pricing procedure and retail pricing procedure. Worked extensively on various conditions such as tax, discounts, bonus buy conditions, vendor rebates, customer rebates.
  • Worked on various retail Idocs such as WPUUMS, WPUBON, WPUWBW, and WPUTAB.
  • Extensive experience in end to end testing of various retail specific processes such as allocation, replenishment, Idocs posting, store billing and promotions.

SAP SD Functional consultant

Confidential

Responsibilities:

  • Worked on blue print phase to go-live and support phase of the project.
  • Configured and Implementation of the customer order management processes, pricing procedures, and billing with integration to the FICO, WM,SM IM,PM and MM modules.
  • Configured components related to Sales Orders: Sales document types, Item categories, Schedule Line Categories, Document flow, Copying controls.
  • Customized Pricing (Price configuration, Condition technique, Condition types, Access sequence, Condition records, Special functions, customer hierarchy for pricing, special condition types), Taxes, as well as credit/debit notes. Interacted with ABAP team members and providing them with table names for developing user exits for special pricing conditions.
  • Maintained copying control from Sales / Delivery / Billing documents for consignment and third party.
  • Customized output determination for sales document, Deliveries and Billing documents.
  • Provided production support by trouble-shooting problems that were encountered by users and super users.
  • Worked on automatic credit limit checks according to a range of criteria and in line with company’s requirements. Also defined at what point the system carries out these checks (order, delivery, goods issue, etc.)
  • End user trainings and preparing the user manual.
  • To understand the Existing business requirements, SAP Settings and to attend Change Requests and to solve OTC tickets raised by the customer within the SLAs on Order to cash process.
  • Configured credit management process and enhanced the credit management process to match customer requirement, invoice list, retroactive billing.
  • Developed new custom reports including, Customer sales Register, Material sales register and Reports on Open sales documents, new out types.

Confidential

SAP SD/MM, Retail Consultant

Responsibilities:

  • Involved extensively in Blueprinting planning & scheduling, conducted workshops, process flow graphs, landscape presentations, functional specs including high level technical flows in some cases including pseudo codes for critical objects.
  • Was responsible for configuring Site, Vendor and Customer Master Data
  • Had a good understanding of the Client’ Business Requirement
  • Experience in creating New Merchandise articles type ZMER like Keychains, Magnets, Cell phone cases, Soft Toys with various characters, Caps for Adults and Youths,, Personalized items in various Material groups.
  • Experience in creating various Apparel articles of the Article type ZAPR with different sizes and different colors and have extended the individual variants to the specific Reference stores
  • Experience in creating various Finished Goods of the article category Sales Set like various components in the BOM components
  • Experience in creating various coupon articles and Bonus Buys for various offers like 10 % OFF for purchase of Rs500Plus etc. for various stores.
  • Created various Merchandise of the category single article and Sales set involving the manufacturer UPC codes, BOM definition, Handling the Retail Prices, various cost condition types, Defining the source lists etc.
  • Creating various cost condition types ZP00 Gross Price, duty Charges, Ocean freight charges, Air Freight charges etc. in MEK1
  • Creating Retail Pricing for new articles and Price changes for existing articles.

SAP SD Consultant

Confidential

Responsibilities:

  • Participated in - Project preparation, Business Blue Printing, Realization, Testing and Go-live.
  • Conducted, Presented and participated in SAP workshops, Business process and Integration testing workshops.
  • Testing of all the processes- unit and integration before and after upgrade
  • Implementation of new business process, out puts, Custom reports of the client.
  • Data Migration-LSMW, BDC.
  • Core and End user training for new scenarios.
  • End to end testing of Order to Cash process including Unit Testing, Regressing and Integration testing.
  • Provided Functional Spec to ABAP Programmers for new report generation and Outputs changes and provided post go live support.

SAP SD, IS Retail Consultant

Confidential

Responsibilities:

  • Responsible for configuring Enterprise structure including Sales Organization, Distribution Channel, Site, Vendor and Customer Master Data.
  • Created various Merchandise of the category single article and Sales set involving the manufacturer UPC codes, BOM definition, Handling the Retail Prices, various cost condition types, Defining the source lists etc.
  • Created various Assortment and Listed them to individual Stores and Distribution Centers
  • Creating Retail Pricing for new articles and Price changes for existing articles
  • Experience in creating New Merchandise articles like Keychains, Magnets, Cell phone cases, Plush Toys with various characters, Caps for Adults and Youths,, Personalized items in various Material groups.
  • Experience in creating various Apparel articles of the Article type ZAPL with different sizes and different colors under Fleece material group and have extended the individual variants to the specific Reference stores
  • Experience in creating various Finished Goods of the article category Sales Set like various components in the BOM components.

SAP SD, CIN Consultant

Confidential

Responsibilities:

  • Full Life cycle Implementation on ASAP methodology.
  • Participated in - Project preparation, Business Blue Printing, Realization, Testing and Go-live
  • Conducted, Presented and participated in SAP workshops, Business process and Integration testing workshops.
  • Implementation of all business process of the client and Enterprise Structure Designing.
  • CIN (TAXINN) Customization, RG1Register, Exim Polices (Advance Licenses, EPCG Licenses, DEPB Licenses)
  • Configured Enterprise structure-Sales organization, Plants, Distribution Channels, divisions, shipping points.
  • Configured MTO, MTS, FOC sales, Rush orders, Domestic, Export, Deemed export sales process. Also STO processes.
  • Configured sales document types, Delivery types, Billing types, Item categories, Schedule line categories,
  • Configured Copy controls, Incompletion procedures, Partner determination procedures.
  • Configured Pricing procedures, Output determination procedure, Tax determination.
  • Configured Billing process including Retroactive billing, Invoice list.
  • Configured Complaint process like return process, Credit memo and debit memo processes.
  • Analyzing and providing solutions for the tickets raised by the Client and end user training.
  • Providing Functional Spec to ABAP Programmers for Custom report generation and Outputs.

SAP SD and CIN Consultant

Confidential, Chicago

Responsibilities:

  • Responsibilities included Pre Go live testing of Business processes and supporting post go live issues, understanding the business process and providing solutions for the tickets raised by the Confidential core team as a part of Post Go live Support.
  • The areas of support mainly included working on: Pre go live activates:
  • SD responsibilities included Setting up Sales & Distribution Organizational structure, global settings and various basic functions in S&D: Pricing, Master data, Material Listing / Exclusion, Inquiry, Quotation, Sales Order, Delivery, Picking, Packing, Shipping, Goods Issue, Billing Documents.
  • Worked extensively on pricing procedures and pricing conditions, requirements and formulas. Configured SD functionality of variant bill of materials and variant price.
  • Worked with MM and PP Consultants on Availability Check ATP, Worked on route determination to calculate the transportation planning and the transit time for the Shipment, Incoterms, Route schedules shipment documents.
  • Configured Shipping Point Determination and maintained CMIR for accurate Plant determination in sales order
  • Involved in problem solving with Special Business Processes in sales and Provided solution for Process like Third Party Order processing, Reverse Logistics, Returns processing, Inter Company sales and Inter Company Stock transfer, Background jobs.
  • Dependencies for Revenue account determination, assignment of account keys and G/L accounts. Worked with FI/CO and MM team on end to end implementation of CIN.
  • Worked with Outline Agreements, Rush Orders to resolve system conflict with business practice
  • Working on different IDOC types such as ORDERS/850, DELVRY/856, DEBMAS, MATMAS, and INVOC/810.

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