SUMMARY

• Implementation, Upgrade, Migrations and system Copy for SAP systems
• Oracle Database administration
• SAP Basis Support Administration in BI, BO, APO, PI, HANA, CRM, TREX - BWA, Solution Manager 7.1 and Client facing
• Professional Certification and Recognitions
• SAP BASIS Netweaver Certified
• SAP Certified E2E100 for Solman 7.1 SP08.
• SAP Certified on Introduction to software development on SAP HANA with 75.4 %.
• Certified from SAP and IBM on completion of “SAP Process Methods and Tools Basics”.
• Certified from SAP and IBM on “SAP Solution Manager Implementation”.
• Awarded as BEST TEAM MEMBER in 2013 from IBM and BP.
• Awarded as Eminence & Excellence Recognition, ORION Award from IBM.
• SAP Academy Trainings Attended
• SAP E2E100 for Solman 7.1 SP08
• SAP TADM51 70 Oracle DB
• Web Application Server 640
• BW Administration, SAP BW 360
• SAP Solution Manager at IBM

TECHNICAL SKILLS

ERP Packages: ECC 6.0, SAP BI7.0 / BW 7.3, SAP Netweaver ComponentsSolution Manager 7.0 EHP1, GRC 10.0, PI 7.3, BO (3.x, 4.0)Database Oracle 11g, Max DB 7.6.04, DB2 9.7, MS SQL Server 05/08.

Operating Systems: Solaris 10, AIX6.1, Windows, SUSE Linux 10/11

Ticketing Tool: BMC Remedy, CRM Service desk, Easy Vista

PROFESSIONAL EXPERIENCE

Confidential, Baltimore Maryland

Environment: EHP6 for SAP ERP6.0/NW7.31, EHP2 for SRM 7.0, SLC 1.0, MDM 7.1 BW 7.3, BO 4.0

SME / Sr. SAP NETWEAVER BASIS Admin

Responsibilities:

• Preparation of scope and proposal for SAP Upgrade across the Production landscape.
• Support stack upgrade on N-1 Components.
• Implementation of (CLC) Country Legal Changes Packages - ACA -Affordable Care Act for USA and performing the tests.
• Upgrading the SAP support stacks and EHP Versions.
• Validation of system functionality after releases.
• Worked exclusively on SRM - MDM Catalog and shopping cart issues.
• Worked exclusively on MDM and Repositories.
• Implemented client realignment across the landscape.
• System Monitoring, System refresh and Client copies
• Providing solution for ongoing support issues.
• Engage to enhance overall system performance.
• Handling complete offshore resource.
• Leading of Offshore & Onshore Team of 20.
• Assigning of work to team.
• Daily conducting of status calls with team about work progress.
• Report the daily work status to Reporting Manager.

Confidential, Phoenix, AZ.

Environment:BW 7.3, BO 4.1, SAP HANA 1.0 SPS 08, SPS 09 Rev 93, Suse Linux 11.2, RHL 6.5

Sr. SAP NETWEAVER BASIS Admin / HANA Architect consultant

Responsibilities:

• System preparation, setup, managed system setup.
• Configuration of SAP Hana Technical Monitoring and alerting for production systems.
• Extensively worked on SAP CAL ( Cloud Appliance Library )
• Opened OSS messages and Worked with SAP on upgrade critical issues, Verified and applied OSS notes for upgrade requirements and issues; migrated to test system for validation.
• Installations of SAP Hana HDBLCM.
• Upgrade of SAP Hana Support pack 08 to SPS 09 Rev 93.
• SLT Configurations and replications.
• SAP HANA DB Schema password change activity.
• SAP Hana Security, User Creation, and Copying and Assigning roles.
• Trouble shooting Activities for SAP Hana
• SAP HANA in-Memory Platform core technology, landscape design, Licensing, administration, Backup/Restores, Upgrades, performance tuning, and system integration.
• SID change in Cloud Environment
• Max DB 7.6 Migrations to Hana
• Migrate from Oracle to SAP HANA DB with DMO (Database Migration Option) during upgrade phase
• SAPOS/DB Migration (ABAP+JAVA) Stack from any OS/DB to any OS/DB.
• Fixing the issues while the Data load & process chain in BW.
• Monitoring application servers up and running and active users, work processes and their statuses from time to time.
• Monitoring system logs and ABAP dumps and background jobs, update administration.
• Responsible for monitoring the system using Solution Manager. Elements included DB table space, CPU utilization, volume space utilization, and work processes.
• Heavy Interfacing with other Infrastructure teams such as server and database support.
• Working with technical and functional teams on testing and production cutover.
• Planned uptime and downtime activities to minimize production system downtime.
• Provided Ticket based support / request based support.
• Configuring and reviewing EWA (early watch alerts) for BI landscape and taking the necessary actions.
• Upgrading & applying patches for Add-ons ST-A/PI & ST-PI
• Made recommendations to help improve the performance of the system

Confidential

Application Architect for SAP BASIS NETWEAVER

Responsibilities:

• Setting up and Configuration of BI Technical Monitoring and alerting for production systems.
• Worked on normal STMS transport along with Transport Express solution for the BP Landscape.
• Installation of ECC 6.0, BI 7.0, PI 7.3, TREX 700/710,Max DB 7.6.04 and SAP Web-dispatchers.
• Installed DAA, SMD and Agents (SAPCCMSR and SAPCCM4x) for ABAP & Java nodes.
• Implementing Scripts of IO Stat for Server disk monitoring for SAP Data files.
• Installation of TREX and configuring it for HA.
• Installed Live Cache setup and refresh.
• Installations of various systems of different component for Regression Testing.
• Upgrade SAP Net weaver 7.0 EHP2 Support package update to Support Package Stack level 13 + GRC Add-on.
• SAP OS/DB Migration: SAPOS/DB Migration (ABAP+JAVA) Stack from any OS/DB to any OS/DB & Split SAP ABAP & JAVA Stack with SWPM
• Datacenter Migration: Experience in shifting of complete exiting SAP Landscape on new datacenter which include SAP Solman, ERP, BW, CRM Servers
• Experience in handling datacenter migration of high availability system of SAP Landscape.
• Homogenous system copies using BRTOOLS 700 for ABAP+JAVA and Standalone JAVA systems.
• Post-system-implementation system support for readiness for Go Live.
• Post Go Live support during hyper care.
• Handling Basis role in EWA tracking, MOM, CAB meeting, Change management, and P1&P2 calls.
• Providing KT to Command Center on Alert importance and configuration.
• Extensively worked on DR Rebuild, DR issues and DR Drill.
• Configuring Flashback, Enabling / disabling it and Data file movement.
• IDOC’S status check and Archiving.
• Performed the Upgraded from Net weaver EP7.01 to EP7.31
• KM and Portal Content Transport and Users, roles, group’s transports.
• Enabling Security Audit logging activity and Archiving.
• Fixing the issues while the Data load & process chain in BW.
• Configured source systems through RSA1
• Performed Redo log sizing for primary and secondary systems.
• Worked on BIA Blades OS Level and BIA issue resolution through RSDDBIAMON2/TREXADMIN.
• Worked on VERITAS Cluster Environment, Freezing, starting, stopping and verifying logs.
• Handled and worked on Security related task when ever required.
• Handled all kinds of BW basis issue during the course of support.
• Applied support packages and ST-PI/ST-API plug-ins as per rtcctool suggestions.
• Heterogeneous system copies for BW 7.0 (ABAP+JAVA)
• Oracle Database upgrade followed by Backup/Restore
• Configuration of Central Monitoring and alerting for production systems.
• Configuration of SAP Solution Manager for Early Watch Alerts and Central System Monitoring for the managed systems.
• End to End Security Audit logging to Auditors.
• Oracle Database Backup/Restore
• Source system restoration and RFC Configuration between ECC & BI and BI & BO system.
• Performed oracle update from 10.2.0.2 to 10.2.0.4
• Performed oracle client update from 10.2.0.4 to 11.2.0.2
• Performed Index rebuild and Table reorganization.
• Performed Kernel upgrade, Oracle DB users /Profile Clean up and JAVA exports.
• Configuration of SAP Solution Manager for Early Watch Alerts and Central System Monitoring for the satellite systems.
• Implemented JVM switch over from JDK.
• Configured SSO / SNC / SLD /SCOT Setup.
• Homogenous system copies using BRTOOLS 700 for ABAP+JAVA and Standalone JAVA systems.
• Client copies between remote systems using Remote Client copy and STMS methods
• Performed major system maintenance activity during Time change where almost 10 landscapes had to be re-booted for the time change to take effect.
• Communication with SAP for License and SSCR Key.
• Download of OSS-Notes from SAP OSS based on the requirement of the server, Applying relevant Hot Packages and OSS-Notes for source code corrections by using SNOTE.
• Deliverables System refresh- monthly refresh of Quality system from Production.
• Database administration performance tuning of database and SAP system.
• End to End Root Cause Analysis setup from Solution Manager EHP1
• Configuring Cron jobs and enabling.
• Configuring Tivoli Work Station TWS and coordinating on the jobs.
• Worked on System, Content and User Administrator
• Hardware migration support.
• Good knowledge on Redwood Tool and administration .
• Providing production support for applications 24x7 when assigned as the primary contact.
• Actively participated in Cutover, Release and upgrade activities.
• Handling entire process of BMC Remedy Release management process like change Management, Problem Management, Incident Management and RCA for P1 and P2.
• Handling entire basis housekeeping activities on monthly basis.
• Won Client Appreciation in timely troubleshooting the critical issues.
• Prepared Documentation for the entire KT procedures, AID, RUNBOOKS and High Scope Document for changes.

Confidential

Environment: Netweaver 7.0, Oracle 11g, AIX 6.1

Team Lead / Sr. SAP Basis Technical Consultant

Responsibilities:

• Daily monitoring all the production systems. Preparing excel sheet to track issues.
• As part of daily system monitoring activity checking file systems, memory buffers, dialog and DB response times,sm12 locks, sm21 logs, st22 dumps, cancelled background jobs, oracle level locks, table spaces size, backup logs status in db14, inbound/outbound queues, tRFC entries, incorrect batch input in sm35, failed updates, directory structures in al11.
• Imports transports into target systems after approval. Performed bundle releases after approval from CAB team.
• Registering objects in market place. Providing developer access keys to requested users after approvals.
• Notify UNIX team for file system related issues.
• SAPCCMS4X/SAPCCMSR agents registration and de-registration, stop and start activities
• Configured Single Sign on for BI system.
• Starting and stopping of live cache monitoring.
• Starting and stopping of Adapter engine in PI system.
• Responsible in BI, PI and SCM administration.
• Checking communications channels and refreshing the channel.
• Performed major system maintenance activity during Time change where almost 10 landscapes had to be re-booted for the time change to take effect.
• Communication with SAP for License and SSCR Key.
• Download of OSS-Notes from SAP OSS based on the requirement of the server, Applying relevant Hot Packages and OSS-Notes for source code corrections by using SNOTE.
• Plan and execute system refreshes, client-copies.
• Checking outbound and inbound queues and locking/unlocking the queues.
• Monitoring R/3 Locks and Database Locks, Database growth and Buffer hit ratio.
• Performed Client’s import - export and R/3 System local/remote client copy.
• Created additional clients to allow development, test and production activities.
• Responsible for maintaining TMS and their parameters.
• Responsible for moving transports from development to quality and production.
• Handling the issues related to transports, Background jobs and roles.
• Performing kernel upgrade and system tuning
• Checking the issues related to spool, system locks.
• Generating the system health check report.
• Configured Central User Administration (CUA) to create and manage users centrally.
• Working with BRTOOLS for adding table space management.
• Monitoring online/offline backup, checking Table space, indexes, and backup logs.
• Generating EWA reports on monthly basis for all systems in the landscape

Confidential

Sr. SAP Basis Technical Consultant / Team Lead

Responsibilities:

• As part of solution manager monitoring, checked CCMSPING and CCMS agents for all production systems
• Starting CCMS agents if those are not running
• As part of java system monitoring java system status, checking log files for errors.
• As part of MAX DB monitoring monitored optimizer statistics, data manager status and log file growth
• Applied support packages and ST-PI/ST-API plug-ins as per rtcctool suggestions.
• Performed SPAM/SAINT update.
• Changed profile parameters using rz10 and rz11.
• Used work centers in solman to identify job owner and notify him on job failure.
• As part of database administration performed db2 table compression.
• Notify IBM Italy for the following issues like free space in file system, backup related issues operating
• System related issues. User and Role Administration using UME.
• Worked on Config tool and Visual Administration tool.
• Providing solution for ongoing support issues.
• Engage to enhance overall system performance.
• Configured Central User Administration (CUA) to create and manage users centrally.
• Troubleshooting errors related to system startup and shutdown
• Switching the operation modes manually when required.
• Performing the system copy by export and Import method.
• Performing kernel upgrade.
• Transports between Development, Quality, Test and Production systems of R/3 using STMS
• Checking and maintaining the profiles for buffer sizes and other profile parameters using RZ11.
• Monitoring the system logs and ABAP dumps and fixing the problem when occurred
• User Maintenance: Creating a single user and assigning the roles
• Creating the RFC destinations.
• Update Monitoring and resolving the issues.
• Client Administration: Client Copy using local, remote, export and import methods.
• Back Ground job Scheduling and monitoring.
• Monitoring System Health Activities.
• Involved in applying the required version of support packages.
• Involved in Startup / shutdown of SAP R/3 Systems and on-call 24/7 production support.

Confidential

Environment:Suse linux 10, Oracle 10.2.0.2.

Jr. Basis Support team member

Responsibilities:

• Client Administration like client copies, opening and closing client upon approvals.
• Administration of Transport Management System.
• Transporting User requests through STMS
• Background job administration.
• Applying Hot Packages, Add-On’s using SPAM and SAINT.
• Configuring the Printers in SAP and troubleshooting the Printing issues.
• Knowledge on Spool Reorganization and forwarding spool request to other users.
• Configuration of Operation modes.
• Configured the load balance with logon groups.
• Profile Parameters maintenance using RZ10 and RZ11.
• Management of RFC Connections. And worked on RFC related issues.
• Performed post installation activities (Applying SAP License, TMS Configuration & Job Scheduling etc...).
• Worked on User and Role Administration.
• Scheduled and Monitored Daily Backups, Background jobs.
• Analyzed and Resolved System logs and ABAP Runtime Errors.
• Applied OSS notes for resolving bugs.
• Scheduled the dynamic sessions for EWA reports.
• Performed post-installation activities.
• Installed Add-ons for various components, support packs and also kernel patch upgrade.
• Generating EWA reports on monthly basis for all systems in the landscape.
• Update Monitoring and resolving the issues.
• Setting up of Operation Modes & maintaining for a better performance of the systems.
• SAP R/3 System Performance Monitoring & Fine tuning through Instance Profile parameters.