SUMMARY:

• A position in a strategic analyst role focusing on teh client needs, strategic planning, analysis, and internal employee relations which offers a challenging/fast - paced environment, growth, and learning opportunities.

PROFESSIONAL EXPERIENCE:

Business Systems/Data Analyst

Confidential - Milwaukee, WI

Responsibilities:

• Review, process and cross-train on teh daily processing of failed idocs for Talon sold deals
• Create & edit dealer specific letters & forms, initiate transport process, complete validations in SAP/CRM-DEV,QA, PROD, HPQC, and Interaction Center
• Continuously looking at new ways to improve internal processes, bring awareness to and reduce teh volume of idoc errors
• Partners wif teh dealer mentors & support team to ensure accuracy of teh CRM system for teh US dealer network and support teh day-to-day operation.
• Collaborate wif GIS to evaluate, test & implement new developments, enhancements and upgrades
• Maintain quality and accuracy of dealer SAP CRM and SAP BW data while identifying and managing teh resolution of data quality issues, such as uniqueness, integrity, accuracy, consistency, and completeness in a timely fashion
• Research & process outstanding duplicate suspect records in teh IBM InfoSphere Master Data Management Server (DSUI/MDM)
• Document variances in business partners wif special characters based on findings in SAP, Connect & MDM for resolution
• Process mass changes to dealer CRM records (activities & opportunities) for buy/sell activations on Connect
• Document and manage internal business process procedures to ensure they are reliable and accurate wif teh most current content available.

Quality Data Technician

Confidential - Milwaukee, WI

Responsibilities:

• Manage customer account data in SAP/CRM: add accounts, convert account business roles, manage account data changes in address and contact information as well as values like customer type, transportation zones, terms, and regulatory compliance
• Analyze and ensure quality of confidential customer data using various Software, Access, Excel and browser-based tools to remove duplicate matching records and to uncover probable data errors for investigation and correction
• Manage customer personnel data including teh association of distributor personnel to various sales branches.
• Completed two sales branch “Repair APR Initiatives” - Each involving 200+ customer records. Resolved & cleansed cases where multiple records existed & offered suggestions for changes based on research findings.

Manager

Confidential - Manitowoc, WI

Responsibilities:

• Recruit, train, and maintain scheduling for part-time staff
• Manage customer concerns and escalated issues
• Perform daily tasks to meets business needs, cash register operations, stock rotation, ordering, and inventory control
• Negotiate pricing and service level commitments from our suppliers to remain profitable

Retail Deductions Coordinator

Confidential - Kohler, WI

Responsibilities:

• Managed Lowe's Nationwide and other retail national credit accounts (Teh Home Depot, Menards, True Value, and Teh Great Indoors,) research and resolve claims, deductions, credits, and inquiries in SAP/SD from dealers
• Obtained Yellow Belt & practiced Six Sigma methodology
• Used SAP to manage EDI workflow for timely order processing, trouble-shoot daily inbound system transactions, manipulate and translate raw data from system mainframe for customer service reporting, supported regression testing for teh organizational SAP system upgrade
• Established and maintain relationships wif Dealers and key organizational contacts in Finance, Sales, and Quality, facilitated and conducted onsite at dealer locations
• Developed standard operating procedures for business group, contributed to teh successful completion of E-business enhancements (Distributor database, Oracle database, and Extranet)
• Other positions held: Wholesale Deductions Coordinator, and EDI Coordinator