SUMMARY:

• Over 8 years of SAP SD OTC Functional consulting experience and SAP ISRetail in Retail, Healthcare/Medicare Trading, Airlines, Consumer goods sector.
• Successfully handled three Full life cycle Implementations which included design, blue printing, configuration and development, testing, go live preparation, post implementation support including trouble shooting
• Played different roles as Lead Consultant and Core consultant
• Collaborative team player with excellent interpersonal skills, able to work effectively within teams or independently
• Interacted with Business process owners, Key users and End users
• Strong facilitation skills and can moderate during any unexpected circumstances with great patience
• Proactive thinker, known for designing efficient solutions suited for changing requirements
• Committed to gaining exposure to multiple industries, understand business process issues, interact with business process owners, suggest and implement solutions
• A fluent and articulate communicator, flexible and responsiveness enables me to manage teams effectively
• Strong analytical, planning and organizational skills with the ability to effectively coordinate project
• Demonstrated critical thinking, abstract reasoning, problem - solving and conflict resolution skills
• A confident, driving individual who reacts quickly to change and a fast learner who is a practical and ingenuous problem solver
• A self-directed, goal oriented doer.
• Identified as potential consultant by Confidential among 16 team members to work onsite at Paris for three months on a critical project and have been awarded a certificate by client ( Confidential ).
• Passion for taking initiatives that resulted in significant cost saving and potential revenue growth opportunities
• Effective and clear communication helped coordinate with consultants effectively in resolution of Order fulfillment (Availability check, Delivery and Billing processes) issues
• A certificate of award by Confidential to manage, schedule and facilitate all the fixes and/or changes which reinforced project success
• Demonstrated ability to set priorities and meet deadlines and achieved very good customer satisfaction
• For the requirements elicited through change committee, I provided alternate solutions which were configured, tested and released for QAS (Quality Assurance System) with coordination with other team members that resulted in timely response and closure of final solution
• Org structure mapping the business organizational units into SAP Retail and set up the Enterprise structure for business functions including Logistics, Sales & Distribution, materials management and Logistics execution
• Site Profiles for creating new Stores and DC, maintenance of reference sites for sites Profiles and article creation
• Customer and vendor account groups with number range and partner determination
• Merchandise hierarchy levels for Retail business for food, hard goods and Fashion
• Merchandise category and characteristic profiles for Generic articles, MC Reference articles and MC article for the merchandise category
• Listing procedure for Listing based on profile, execution of Listing for releasing assortment to POS, assortment planning
• Pricing: Condition technique for Retail price calculation including standard pricing, pricing based on Competitors. Price point groups and work list. Listing variant and list fields for pricing documents
• Merchandise distribution: Site groups and allocation rules for allocation and distribution profile for collective requirements
• Promotion types, Site groups for promotion, Notifications
• Maintenance of Sales sets, Pre packs and displays and mass maintenance
• POS interface for Outbound and Inbound

EXPERIENCE:

Confidential

SAP Systems Analyst Consultant

Responsibilities:

• In the first phase of the project that involved implementing FS-CD solutions, my role was of a configurator;
• Configuring the system as per the Functional specifications.
• Actively involved in client workshops with the SAP team to understand the client requirements that revolved around removing the existing Confidential system completely in future releases i.e their current disbursement system
• Creation of Business Requirement documents and Design documents into a Solution Design Document.
• Regular follow up workshops with key stakeholders for final approval of SDD
• Basis the SDD, create the Functional Specification documents.

Confidential

SAP ISR Consultant

Responsibilities:

• Configured Bonus Buys for Single articles as well Article groups in Customization phase of Wave 2
• Set up Bonus buys as a part of Promotions
• Configured promotions for site groups
• Going forward into support Role the tasks were resolution of Medium and High Priority tickets assigned on a regular basis in the area of Promotions and Bonus Buys
• Timely responding to Incidents adhering by the response time and resolution time thus keeping a check on Aging and SLO of the tickets
• Impact Analysis with the check on dependencies on any Incident converted to a gap and identified as a gap
• A continuous follow up with the users while end to end testing of a Gap is in progress to get the feedback in QA systems.
• Timely transport of the Customizing Requests as scheduled to move into Production systems.
• Issues dealing with Promotion Idoc failure when Promotions and Bonus Buys sent to Viking system.

Confidential

SAP ISR Consultant

Responsibilities:

• Functional Spec Updates with respect to key Interfaces ref to Defects raised.
• Testing includes Unit Testing and Integration Testing of above Functional Spec Updates and Middleware Mapping updates implemented in development then tested and moved to Cate systems which is interfaced to legacy systems through Middleware Stack. The tests covered all possible testing scenarios to ensure correctness of the code/transformation logic yielding accurate result. An end to end testing involved in 1.Planning and understanding the test scenarios 2. Designing the test Procedures 3. Creation of test scripts 4. Creation of test Data 5. Record and validate the results 6.Progress it to Production system
• Executing Buisness Critical Activities to ensure Buisness runs as usual involved Idoc Maintenance, the Idocs generated as a part of daily routine I020 GM Interface run were manually checked, cleansed and edited for inconsistent data in it post which dispatched. This activity ended with the fix implemented and tested thoroughly.
• OSS Message raised for Critical Issues.
• As a part of Production Support, managed Defects, CRQs, Production Incidents after Adoptions went live.

Confidential

SAP ISR Consultant

Responsibilities:

• Focused on efficiently and effectively addressing service (break-fix), enhancement and small project type requests stemming from business systems
• Provided second level support for the regional applications in the area of retail.
• Understand and adhere to the Help Desk ticketing and resolution process for incidents assigned to their application area.
• Efficiently coordinated with Team Members for timely response.
• Managed the support of enterprise applications in line with corporate standards and processes and provide complete “root cause analysis” for all break/fix work.
• Solved issues related to pricing like condition exclusion.
• Responding in time, getting Logical solutions to problem tickets within the stipulated time period by sticking to the severity level benchmarks and achieving high efficiency with customer satisfaction as top priority.
• Involved and Supported Configuration
• Article Master- incl. reference functions (RefArt/ RefDC/ RefStore /Generic Art.),
• Merchandise Categories-including MC-hierarchy, characteristic profiles, variant creating characteristics, MC reference article
• Sites - incl. reference sites, distribution centers, stores, assortments, listing, valuation
• Maintenance of Sales sets, Pre packs and displays and mass maintenance.

Confidential

SAP SD consultant

Responsibilities:

• As a member of support team responded on time for all the production tickets based on priorities. Monitor tickets for Service Level Adherence responding appropriately
• Coordinated with other team members for timely response
• For the requirements elicited through change committee provided alternate solutions, configured, tested and released for QAS
• Maintained necessary reports for the monthly evaluations and billing
• Maintained very high level of interaction with business users and achieved very good customer satisfaction.
• Solved issues related to pricing like condition exclusion.
• Issues pertaining to converting Ship-to-Party to Sold-to-Party and Payer to Sold-to-Party.
• Issues pertaining to reversal of documents due to incorrect pricing.
• Part of the Customer Fulfillment ERP team, served as a liaison between the Business and the rest of the CF team.
• Supported the following processes in OTC, Customer master, Contracts management, Pricing, Credit and Billing, Sales order Management, Managed Rebates.
• Primary focus was in the areas of Sales order Management, Standing/Scheduled orders, Contracts, Charge Backs, Sales Deals and Pricing.

Confidential

SAP SD Consultant

Responsibilities:

• Provided second level support to the SAP System and related regional applications in the areas of Sales and Distribution (SD).
• Cooperated with key users at first level with regard to problem resolution and implementation of configuration changes and enhancements to meet business requirements.
• Served as the subject matter expert (SME) in the area of Sales and Distribution.
• Provided user support, troubleshooting, error resolution and explanation on how SAP supports the business processes especially during fortnightly billing.
• Ensured fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams.

Confidential

SAP SD Consultant

Responsibilities:

• Worked as a part of the enhancement and support team.
• Responding in time, getting Logical solutions to problem tickets within the stipulated time period by sticking to the severity level benchmarks and achieving high efficiency with customer satisfaction as top priority.
• Design and customized new Business processes and Business functions related to Sales order/delivery/billing documents
• Prepared test cases and had to go through approval process before moving new changes to the system.
• Prepared training material and user documentations for new configurations.
• Understand and adheres to the Help Desk ticketing and resolution process for incidents assigned to their application area.
• Monitor tickets through Peregrine for Service Level Adherence responding appropriately.
• Ensured fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams.
• Creation of ABAP Queries with respect to querying fields to generate information from specific database tables through reporting fields, also created user groups and assigned them to relevant info sets thereby authorizing them to use the database tables assigned in info sets.
• Actively participated in Realization phase, Testing, Training, Go-live phases
• Customizing of various Sales Document Types, Item categories, Schedule Line Categories and copy controls.
• Configured text determination procedures for sales, delivery and billing documents.
• Worked on return orders and configured objects for returns scenario, sales returns orders, returns delivery, subsequent delivery free of charge order and delivery, Credit and debit memo request types and billing types
• Coordinated with R/3 consultants in setting up Order fulfillment (Availability check, Delivery and Billing processes) for the Orders.
• Unit testing of various cycles as mentioned above, ensuring testing done. Test problems are properly documented and resolved.
• Responsible for integration testing cross modules - Planning, Finance, Production, Quality, S&D. Go-Live Preparation - Preparing Proper Documentation and Business Benefits, Process Definition, Activity Charts and User Manuals.
• Preparation of Master Data and open line items, strategies with help of LSMW.
• Ensure Quality test: Surface finish, thickness, chemical composition, hardness, consistency of thickness, flatness, and tensile test, bending and forming properties, shape profile.
• Understanding customer application: Car accessories, computer accessories, cars, furniture industry, auto sector..
• Customer feedback on quality and liaising with production department, getting the solutions to problems to the entire satisfaction of customer. complaint records, getting continuous feedback from customers.
• Regular follow up with production department.
• Keeping the prod department informed about the new market requirements.
• Timely supply of materials.
• Ensuring with plant good quality of packing and transportation, liaising with transporter.