Supply Chain Analyst Resume Profile

PROFESSIONAL EXPERIENCE

Confidential

Business and Program Services

Implementation Lead

Confidential

Supply Chain Analyst

Confidential

Business Process Manager

R/3-ECC experience 14 years
CRM experience 7 years
Web Portal - 7 years
Led small to medium projects/cross functional initiatives for ECC/CRM/NalcoDirect WebPortal .
Served as key liaison between business and IT offshore resources.
Updated flow charts and process flow documents to illustrate correct processes.
Named a SME Subject Matter Expert SD/O2C specializing in Order Management/Customer Master Data.
Worked on implementation of SAP for Australia and New Zealand Order Management Group.
Trained Australia and New Zealand team on ECC/CRM/NalcoDirect.
Responsible for managing personnel in the Customer Set Up group in NA.
Updated and provided performance reviews with employees on a scheduled basis.
Trained global employees on new processes and technology, as necessary.
Headed a team to update global documents in CRM.
Worked on implementation of ECC/CRM for Singapore and Malaysia.
Trained Singapore and Malaysia team on ECC/CRM/NalcoDirect.
Supervised personnel managing internal Help Desk tickets for NalcoDirect and Extranet support, process/security issues.
Worked on various IT support tickets for ECC/CRM/NalcoDirect.
Worked on NIBM Nalco Internal Business Management IT tickets as assigned.
Worked with internal and offshore IT personnel on a daily basis to resolve issues or for ongoing project work.

Confidential

As below including:

Worked with internal and offshore IT personnel.
Worked on implementation of CRM and NalcoDirect globally.
Trained NA and EU personnel on new updates to SAP.
Worked with EU to cleanse customer data from legacy system.
Centralized and trained personnel to review/issue customer invoices from one centralized location in EU.

Confidential

Worked on implementation of SAP ECC to Argentina and Chile.
Loaned to Pulp Paper Marketing to work on VMI Vendor Managed Inventory database.
Tested multiple updates to SAP, including R/3 to ECC, as provided by IT.
Implemented standardization of database maintenance for EU to match NA standards.
Tested and trained EU users on use of various SAP functionality.
Worked on conversion of all NA SAP SD/O2C data to new formats.
Worked on implementation of the CSAW Customer Service Automated Workflow project.
Worked on implementation of SAP ECC to our European operations.
Named as a SAP SD/O2C Super Power User.

Confidential

Named as a SAP SD/O2C Power User.
Worked on implementation of SAP R/3 from prior AS400 system.
EDI Coordinator for Order Management
Worked with management to complete field mapping/standardization of data from AS400 to SAP including:
Customized Contract database.
Customized PortaFeed equipment database.
Tested and trained US users in use of SAP.
Tested new and/or updated applications.
Worked with Canadian users to standardize their data standards to match US.