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Erp/sap Senior Consultant Resume

PROFILE SUMMARY:

  • SAP Senior Consultant Possess around 9 years of experience in ISU, BILLING & INVOICING, DM (Device Management), AMS, Testing, IS - Utilities. designated as SAP Senior CONSULTANT and Business Analyst and Product Owner Role.
  • Billing: Billing master data (billing class, rates, rate types, operands, prices), Rate Deterioration, variant program, billing, schema
  • Invoicing: Basic setting for invoice processing, reversal.
  • Meter - to - Cash (Complete E2E implementation)
  • Master Data (Technical & Business) as per the utility Business
  • An effective communicator with excellent interpersonal, relationship management skills. Ability to set goals, plan and manage tasks within deadlines, while coordinating a team abroad and within. Experienced on enhancements Testing and Integration Testing.
  • 8+ years of training expertise in Testing HP QC, TOSCA, Training delivery, Quality assessment, professional development programs, developing new training content, soft skills, performance management, conducting training needs analysis, business transformation projects, induction programmers, training interventions in banking processes, creating training calendar, training reports, analyzing training effectiveness, implementing career paths, managing on-the-job training, cross functional and rotational training, and other training requirements and activities.
  • Knowledge of de-regulated/regulated Utility market in UK and device management module of SAP.
  • Worked in both regulated and deregulated market scenarios
  • I am a highly motivated and passionate SME able to assess needs, resolve difficulties/conflicts, enhance learning, improve performance, and bring energy, enthusiasm, and motivation to the employees, empowering them to achieve potential and meet objectives.
  • I have worked as a member of incident quality audit team to check the quality of incidents before their closure; to avoid breach of SLA.

SKILLS:

  • Knowledge of de-regulated Utility market in UK and Billing & device management module of SAP
  • Creating the BP (Business Partner)
  • Good understanding of Billing processes and Invoicing processes
  • Having good understanding of Business Master Data, Technical Master Data, Move-in/Move-out.
  • Billing master data & configuration, Billing & Invoicing integration with DM
  • An effective communicator with excellent interpersonal, relationship management skills
  • Experienced in IS-U Billing along with good exposure in Device Management and FICA
  • Good knowledge in IDOCS and functionality of Device Management.
  • Creation of Business Partner configuration for person and group
  • Co-ordination with on-shore and off-shore teams for incident analysis and resolution
  • Strong knowledge of Software Development Life Cycle(SDLC)
  • Software Testing Life Cycle (STLC) with experience in writing & executing test cases & test scenarios
  • Experienced in Manual Testing includes GUI, Functional, Regression
  • Exposure on Functional Automation Testing using Selenium IDE.
  • Good Knowledge on utilities and billings.
  • Expertise in training delivery and Training Need Analysis - both soft skills and product trainings
  • Designing/creating training modules, SOP’s (standard operating procedures), PowerPoint presentations, process maps, and custom-made training programs as per client requirements
  • Excellent coaching and presentation skills
  • MS Office knowledge - Word, Excel, Outlook, PowerPoint
  • Excellent verbal/written communication skills
  • Strong interpersonal and relationship building skills with both colleagues and customers
  • Expertise in implementing adult learning techniques in the training programs
  • Skilled and experienced in Office Administration, Typing and Shorthand
  • We have to bill customer for their first bill from our company Confidential
  • Creating BP and contract accounts.
  • Experienced in IS-U Billing along with good exposure in Device Management and FICA
  • We have to setup dunning lock on accounts using SAP CRM
  • We have to issue final bill to the customer for change of supplier
  • We have put supply lost in SAP CRM and SAP ISU
  • Worked on Service Notifications, Front Office Process, Customer Interaction Center.
  • We have to send change of supplier letter to the customer
  • We send supply lost flow to the supplier who have gain the customer
  • We have to work on billing blocks such as PQ (Price query), DC (Disputed closing)…
  • We have to work on interaction records consists of customer query or request
  • We have to work on complaints
  • We have to work on Ombudsmen complaints or known as escalated complaints
  • We worked on issuing credit memo or write-off to the customers
  • We worked on issuing refunds to the customer who have credit balance with Confidential .

TECHNICAL SUMMARY:

ERP Package: SAP R/3 ABAP (ECC 6.0), SAP IS-U (Atlas 4.71)

Applications: SAP ISU, SAP CRM 7.0, SAP DTS, Xoserve, Ecoes

Operating System: Windows 98/2000/XP

Languages: ABAP/4

EXPERIENCE:

Confidential

ERP/SAP Senior Consultant

Responsibilities:

  • Business Blueprint Analyses
  • Creating the Billing Master Data
  • Checking the Functional Gap and Fixing IT.
  • Created Functional Specification for the Process.
  • Creating Test Scripts and uploading it to HP ALM
  • Created UT Documents.
  • Testing the process and system requirement.
  • SAP ISU Enhancement for required fields.

Confidential

Associate SAP Consultant (Senior Consultant)

Responsibilities:

  • Business Blueprint Analyses
  • Creating the Billing Master Data
  • Checking the Functional Gap and Fixing IT.
  • Created Functional Specification for the Process.
  • Creating Test Scripts and uploading it to HP ALM
  • Created UT Documents.
  • Testing the process using HPQC, TOSCA and system requirement.
  • CRM/ISU Enhancement for required fields.

Confidential

Senior SAP Consultant

Responsibilities:

  • Business Blueprint Analyses
  • Creating the Billing Master Data
  • Created Functional Specification for the Process.
  • Checking the Functional Gap and Fixing IT.
  • Created UT Documents.
  • Testing the process and system requirement.
  • CRM/ISU Enhancement for required fields.

Confidential

SAP ISU/CRM Functional Consultant

Responsibilities:

  • Business Blueprint Analyses
  • Creating the Billing Master Data
  • Created Functional Specification for the Process.
  • Checking the Functional Gap and Fixing IT.
  • Created UT Documents.
  • Testing the process and system requirement.
  • ISU Enhancement for required fields.
Confidential

SAP ISU/CRM Functional Consultant

Responsibilities:

  • Resolving high priority incidents on daily basis
  • Preparation of Functional Specification documentation.
  • Preparation of UT documents
  • Creating the Billing Master Data
  • Creating new BP’s and processing it.
  • Reporting of incident count on daily basis
  • On call support to agents on non-working days.
  • Issued documents that were aided to onshore agents for quick resolutions of known issues.
  • I have been recognized on several instances for the quality of work, efficient problem-solving skills and dedication by the client.
  • Quality Updates - Maintained accurate business records for the client within the specified timelines.

Confidential

SAP ISU/CRM Functional Consultant

Responsibilities:

  • Gained knowledge about the various processes involved in customer relationship management.
  • Creating New BP (Business Partner)
  • Creating the Billing Master Data
  • Worked on service management and service orders.
  • Provided support to customer service representative on how to perform various operation in CRM namely move-in, move-out, posting payments, creating notifications & Business Partners.
  • Learnt about the business processes specific to Federal Electricity and Water Authority.
  • Worked on issues related to user roles and authorization.

Confidential

SAP ISU/CRM Functional Consultant

Responsibilities:

  • Gained knowledge about the various processes involved in customer relationship management.
  • Provided the resolutions for the issues which were found.
  • Suggested possible process improvement opportunities through CRM 7.
  • Timely Preparing functional specifications.
  • Preparing and managing all elements of testing.
  • Worked alongside delivery leads and architects to Identify and manage risks.

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