SUMMARY

• Around 12 years of IT industry experience encompassing a wide range of skill sets, roles, and industry verticals.
• Extensive experience with analysis, design, development, customization's, and implementation of SAP applications.
• Proficient in analyzing and translating business requirements to technical requirements and architecture.
• Experience in leading and managing teams. Handled multiple roles - Subject Matter Expert, Team Lead, Functional Consultant, Onsite coordinator.
• Executed software projects for Leasing, Logistics, Consumer Goods, Industrial Products
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

TECHNICAL SKILLS

ERP: SAP CRM 7.0, ECC 6.0, Vistex, SAP TM 9.0, SAP C4C

Languages: SAP ABAP

Cloud Computing: Azure

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Design and implement the rollouts for various countries based on local requirements in coordination with the business stakeholders
• Work closely with client IT team and business stakeholders on critical performance bottlenecks of the SAP system to support business growth.
• Application development and maintenance support for SAP Customer Relationship Management (CRM), SAP Sales and Distribution (SD), SAP Vistex and other Market to Quote (M2Q), Order Management (OM), and CRM Service modules in the Rockwell Automation client's SAP platform.
• Work with business users and portfolio managers to understand business requirements for potential changes to the system, perform fit-gap analysis with the current system, propose and implement solutions to realize customer requirements.
• Coordinate and liaise closely with the client team to discuss and resolve issues.
• Tune and optimize SAP batch job performance and CRM Middleware.
• Instantly address system issues effecting critical business scenarios issues like invoicing and order delivery.
• Interact with product owners and end-users to understand the challenges they face in day-to-day work and propose solutions to increase the ease of doing business.
• Work across the full software development life cycle for break-fix items and minor/major enhancements.
• Design and configure the SAP M2Q, OM, and Service business processes using SAP best practices for roll-outs in new countries and for new global developments.
• Ensuring quality in the requirement documentation, design specifications, test plans, test execution results, and the delivered solution.
• Generate innovative ideas and automate repetitive processes to add value to the business.
• Manage and lead team of 14 people for application maintenance and support.

Environment: SAP CRM 7.0, SAP ECC 6.0, Vistex

Confidential

Responsibilities:

• Manage and lead team of 14 people for application maintenance and support.
• Application development and maintenance support for SAP Customer Relationship Management (CRM), SAP Sales and Distribution (SD), SAP Vistex and other Market to Quote (M2Q), Order Management (OM), and CRM Service modules in the Rockwell Automation client's SAP platform.
• Work across the full software development life cycle for break-fix items and minor/major enhancements.
• Worked extensively in SD pricing, CRM Actions and Status mgmt to fix production issues.
• Ensuring quality in the requirement documentation, design specifications, test plans, test execution results, and the delivered solution.
• Generate innovative ideas and automate repetitive processes to add value to the business.

Environment: SAP CRM 7.0, SAP ECC 6.0, Vistex

SAP CRM

Responsibilities:

• Impact analysis and effort estimation for new requirements
• Coordination with Nestle Central team and participate in the workshop to understand requirements.
• Coordinated as a change manager to take the changes from development to production system for CBP related changes in CRM and ECC
• Worked with BI and Security team for adding the reporting queries, planning functions, multi-providers to CBP authorization.
• Completed effort estimate and high-level design overview of several requirements for CBP Implementation
• Configured system as per business requirement and integrated SAP CRM with SAP APO.
• Worked in an Agile team using scrum methodology.

Environment: SAP CRM 7.0, SAP ECC 6.0 SAP APO, SAP BW

Responsibilities:

• System Stabilization by Heat map analysis- Part of special Task force.
• Optimizing the solution to improve the response time of different transactions
• Coordination with Central BPCC team, Central MDM and Central PCM team in Bonn client office.
• Identification of CR and persuade BPCC team to raise it as a CR.
• Conduct workshops and brainstorm for system re-design.
• Solution design (creating FSDs)
• Coordination with technical team for development and TCS Test factory for defects.
• Training DHL Prague team members to handle AMS.
• Providing training to 42 DHL business users from different countries and TCS Testing team at Client location Bonn. Germany.
• Creation of Business process procedures documents

Environment: SAP CRM 7.0, SAP ECC 6.0, SAP TM 9.0

Achievement: Received Eminence and Excellence Award for Client Dedication along with several recognition awards like Orion Award, Deep Skill Award, etc.

Systems Engineer

Responsibilities:

• Realization of system enhancement requests.
• Doing POC for new requirements.
• Customizing SAP CRM to handle all sorts of production bugs.
• Interaction with the client and get the requirements and subsequently translate them into solutions.
• Interaction with the development team, explaining the requirements, and tan testing the solution before sending them to production.
• Configuration of additional fields in Web-UI developed using AET etc.
• Resolving issues and queries to support day-to-day operations through workarounds.
• Performing Initial and Delta download from ECC to CRM
• Set up master data and configure Pricing for various scenarios during CRM upgrade.
• Scheduling batch jobs considering various business process dependencies

Environment: SAP CRM 7.0 along with SAP CRM Leasing solution.