EXPERIENCE SUMMARY:

• Professional Experience Working with Confidential currently with total experience of 11 plus years as an SAP consultant working in designing, automating, implementing and supporting solutions.
• Main area of experience has been mainly leading project enhancements
• Implementation, upgrade and production support involving enhancements related to SAP CRM and the integration areas involving Confidential and other interfaces with cross application objects and last few months actively working on support and enhancements within SAP Transportation Management.
• I am currently working as a Functional Analyst with Confidentialand previously with Confidential with a total of over 11 years of work experience.
• My primary expertise is as an SAP CRM Techno Functional Consultant proposing design ideas for new solution, enhancements and implementation through the SDLC lifecycle and integration areas.
• My recent experience over almost a year, helped me develop and grow expertise on SAP TM as I started to support some of the tools and Quoting functionality within the SAP Transportation Management space which are closely integrated with CRM.
• I have extensively worked on leading CRM projects mainly in the Marketing and Sales area and also with integration with ECC components for enhancements on Master Data. This also involved projects involving new functionality through FIORI mobility applications and the last project that we delivered using FIORI Smart Business on Hana for displaying transactional data in FIORI to help minimize the development timelines and use standard and great functionality on mobile solution. This included HANA views, understanding the backend tables, data metrics and providing a user friendly graphical and tabular representation.
• Currently working on helping business streamline email solution using ERMS, help to provide business with a platform to better monitor the customer requests for intermodal groups and report on necessary parameters.
• This will also help the CRM application to integrate with enterprise content management system to help reduce the load of storage in the application servers.
• I have worked extensively on SAP CRM ISU implementation with integration with BW Projects, ECC modules, Confidential integration in Production and Support Systems, CRM 6.0 to CRM 7.3 Upgrade, Trouble Shooting, and Implementing Technical Projects in an SAP System Landscape with in depth technical and functional knowledge of SAP CRM 7.0 in Utility Industry domain. I have worked on complex SAP Landscapes and delivered high - priority-high-stakes solutions in record time.
• Having worked at all locations and challenging environment for the most part of my career I thrive in a fast moving and dynamic environment.
• Recently also got an opportunity to work as functional and technical consultant for integration with Address Management involving SAP Data Quality Management.
• Also, closely working in parallel for more upgrades involving POC’s related to Platform as a service.
• I am seeking a challenging career in a challenging and growing environment where I can utilize, enhance my experience and knowledge, become a value addition for the organization by going above and beyond and thinking conventional and unconventionally.

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM Techno Functional Consultant

Responsibilities:

• Involved in implementing ERMS, email management solution for our Intermodal, customer service and service delivery teams to help better manage emails and provide and better user experience.
• Working on CRM data aging and archiving project, identifying and providing solution strategies for reducing CRM disc storage and HANA memory utilization.
• Involved in providing the application flow, functional design, test plan, training guides and implementation for this project.
• Involved in working closely to provide functional help with our Quality Assurance team to help automate certain basic functionality in CRM and FIORI using Tricentis Tosca automation tool for CRM HANA 2.0 upgrade project.
• Working on delivering a Customer API project that is integrated with multiple back end systems to expose API’s for customer use (B2B) and exposing certain CRM services to validate and provide data flow to other downstream systems.
• Involved in Functional requirement gathering, BRD preparation, Functional Document preparation, Design and implementation of the Sales Incentive program using new module implementation called SAP ICM (Incentive and Commission Management) .
• Involved in streamlining Master Data for proper assignment of incentives based on their account assignments and revenue pipeline.
• Involved in providing FIORI based analytical apps for M&S users to measure their progress on Sales by implementing Smart Business on Hana. This involved understanding the backend tables to prepare the required HANA views and produce the required metrics for providing graphical and tabular charts
• Closely worked with integration of BW/BPC module and ECC for implementation of the whole program including implementation of new application called BPF (Business Process Flow) where the flow was designed by me.
• Working on the ongoing ASR’s related to new hire and role assignments, ERMS changes and FICA related incidents.
• Worked on initial analysis on preparing roadmap for CRM movement to C/4 Hana which is the next generation in line go to product for SAP CRM
• Worked on implementing custom requirement of Business Partner replication from CRM to ECC
• Project support and documentation of RICEFW elements related to projects
• CRM related testing and configuration as required
• Working and moving changes with SAP Solution Manager CHARM, HPQC, HP Service Manager and Jira user stories
• Suggesting High Level Design including Flow Diagrams and Cross application charts and converting them to Low Level Design with understanding of relational database concepts and SAP technical objects and domain understanding.

SAP CRM Techno Functional Consultant

Confidential

Responsibilities:

• Involved in Functional requirement gathering, BRD preparation, Functional Document preparation, Design and implementation of new CRM IC Web Chat functionality with Genesys Confidential involving Multichannel.
• Involved in DQM Data Quality Management integration with SAP CRM and IS-U R3 systems and its related configuration involving duplicate BP checks and duplicate Technical Master Data.
• Involved in transmission of Confidential integration with SAP CRM Communication Management Software to Genesys based telephony integration called Workspace Desktop Edition WDE with add-on on SAP called SAP Connector. This involves all channels including Voice, Chat, Voice, Email etc.
• Involved in Functional requirement gathering, BRD preparation, Functional Document preparation, Design and implementation of new CRM Campaign Management for Confidential Utility domain
• Design and implementation of Guided Process for Confidential Business Processes.
• Involved in improvement proposals for daily support activities - Bdoc monitoring, resolving Middleware issues, Integration issues involving Web Services hosted by CRM for other external applications like Confidential and Confidential Web application
• Involved in requirement gathering, Functional Design and implementation of new Market Transaction type IDE involving switch document creation
• Providing test cases for the new improvement proposals, defect fixes and working with Testing Team for proper UAT.
• Communication with Client for any existing improvement proposals in system and any communication related to defects, enhancements.
• Working as SPOC from SAP CRM for any defects, enhancements and further initiatives.
• Working on initiative with Client on Address Management, DQMS in CRM.
• Working on archiving project in SAP. Working on identifying the archival objects, retrieval procedure and data retention period require in system.
• Worked on Content Management system in CRM for storing the attachments uploaded in SAP CRM.
• New design, functional requirement gathering and implementation on Product structure in CRM IC Web.

SAP CRM Techno Functional Consultant

Confidential

Responsibilities:

• Middleware configuration for data replication between CRM and IS-U.
• Business Transaction Configuration.
• Master Data Template configuration.
• Adobe form design.
• Web Service
• Providing Functional Specifications for the individual components and developing test cases for proper testing of the developed components for Change Requests for new Business Requirements.
• Resolving defects related to SAP Business Workflow
• Good understanding and working knowledge of Business Object Layer (BOL) and Generic Interaction Layer
• Extensive working knowledge with enhancing standard components and functionalities.
• Extensive working knowledge of working with Badis and BAPIs to resolve defects as part of Upgrade.
• Extensive working knowledge of CRM tables and function modules
• Good understanding of CRM specific Org Model and Structure used through transaction PPOMA CRM
• Worked on CRM 2007 and 7.0 Web UI including creating Business Roles, configuring Navigation Bar Profile, Work Centre, Direct Links, and Enhancements for new fields and new assignment blocks.
• Resolving defects and configuring transaction launcher to call external URLs
• Working closely with Confidential integration with Genesys to resolve Confidential related issues which came as a part of the upgrade.
• Resolving Workflow related issue for IDE
• Resolving defects related to the CRM 7.3 functionalities like status changes, switch document changes etc.

SAP CRM Functional Consultant

Confidential

Responsibilities:

• Requirement gathering, Business Process Document Writing, Functional Specification Writing and Team Management.
• SAP CRM Master Data configuration (Business Partner, Business Agreement, Product, Organization Structure etc.)
• Automatic Organization Determination and Partner Determination.
• Product Configuration.
• Middleware configuration for data replication between CRM and IS-U.
• Business Transaction Configuration.
• Text profile, Date profile configuration.
• Action profile configuration.
• Category Modeler configuration.
• Worklist Configuration.
• Business Role configuration.
• Basic pricing configuration.
• Billing configuration.
• Master Data Template configuration.
• Adobe form design.
• Web Service and Adobe form integration.
• Alert configuration in CRM.
• Integration with SAP PI for external interfaces.
• Creation of Custom components and views using AET
• Implementation of BAdI’s.
• Creation of custom fields for CRM ISU Contract Replication.
• Integration with BI/BW for displaying of CRM Reports in CRM Web UI.

Confidential

SAP CRM Functional Consultant and CRM Lead

Responsibilities:

• SAP CRM Master Data configuration (Business Partner, Business Agreement, Product, Organization Structure etc.)
• Automatic Organization Determination and Partner Determination.
• Product Configuration.
• Middleware configuration for data replication between CRM and IS-U.
• Business Transaction Configuration.
• Text profile, Date profile configuration.
• Action profile configuration.
• Category Modeler configuration.
• Worklist Configuration.
• Business Role and Authorization Profile configuration.
• Basic pricing configuration.
• Billing configuration.
• Master Data Template configuration.
• Adobe form design.
• Web Service and Adobe form integration.
• Integration with SAP PI for external interfaces.
• Requirement gathering, Business Process Document Writing, Functional Specification Writing and Team Management.

Confidential

SAP CRM Functional Consultant

Responsibilities:

• AS-IS and To Be Document Preparation
• SAP CRM Master Data configuration (Business Partner, Business Agreement, Product, Organization Structure etc.)
• Automatic Organization Determination and Partner Determination.
• Product Configuration.
• Middleware configuration for data replication between CRM and IS-U.
• Business Transaction Configuration.
• Text profile, Date profile configuration.
• Action profile configuration.
• Category Modeler configuration.
• Worklist Configuration.
• Business Role and Authorization Profile configuration.
• Basic pricing configuration.
• Billing configuration.
• Master Data Template configuration.
• Adobe form design.
• Web Service and Adobe form integration.
• Integration with SAP PI for external interfaces.
• Requirement gathering, Business Process Document Writing, Functional Specification Writing Internal Coordination.

Confidential

Oracle CRM Techno Functional Consultant

Responsibilities:

• New Business Requirements Study and Analysis.
• Development of APIs in PL/SQL.
• Handled bespoke modules (Connection Management) functionally.
• User training for bespoke modules.
• Preparing Functional Design Document, Technical Design Document and Unit test plan document.
• Creations of Users, Responsibilities and Menus.
• Creation of Concurrent Programs.
• Migration of data from customer legacy system to Oracle Apps through APIs and PLSQL scripts.
• Configuring Descriptive Flex fields and Value sets.