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Solution Consultant - Sap Resume

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PROFILE SUMMARY:

  • A multi skilled result oriented SAP professional with 13+ years of Functional and Consulting experience in ECC SD, CS, SAP Vehicle Management System (VMS), SAP CRM Sales, Service, handful of knowledge in C4C Sales and Marketing, SAP S4HANA OTC/ Q2C, S4HANA Customer Management with exposure to various industries like Healthcare, Automobile, Retail & Consumer Goods, Hitech industry and Utilities by providing E2E consulting and technical solutions upon analysing the requirements, implementation, application support, upgrades and roll outs, system integrations to various business processes.
  • 9 Years of On - Site client facing experience in U.S.A & GCC countries involved in solution designing, implementing, conducting workshops, converting the business process in to IT requirements, deriving the AS-IS and To-Be Model with fit gap analysis to propose a quick solutions changes in the client’s current landscape.
  • PMP Certified resource with experience in handling the projects with team members.
  • Succeeded in identifying and dealing with client’s business requirements by transformed them in to IT requirements by providing suitable technology solutions.
  • Expert knowledge on order to cash (OTC) processes with touch points systems of MM, PP and FI.
  • Functional expertise: Pre-sales activities such as inquiry and quotation, and major business activities such as Pricing, Billing, Shipping, Transportation, and Availability check (ATP), Credit Management, Partner Determination, Output Determination, Bill of Materials and Variant Configuration.
  • Expert resource for customizing allocation of Free-of-charge items, and customization for Free of charge delivery, Invoice Correction Request, and Return Orders, Credit Memo, and Debit Memo.
  • Expert in the customization of customer master data, material master data, and data sharing among sales organizations.
  • Pricing Experience: Configuration of Condition Types, Condition Tables and Access Sequences, Determining and Maintaining Pricing Procedure, Creation of Condition Records, Special Pricing Functions such as Condition Exclusion and Analysis of Pricing.
  • Billing Experience: Configured Billing Documents based on Billing Types and Item Categories, Customized Invoices. Expert in integrating billing to Accounting and Controlling.
  • Worked on time related and service related revenue recognition procedures. Expertise in configuring Billing Plans, Rebate agreement and Inter-company billing.
  • Production support: experienced in unit testing, system integration testing, performance testing and user acceptance testing, and regression testing
  • Experience in data cleansing and data conversion using tools like LSMW, BDC, CATT, and eCATT, interfaces including EDI/IDOC, RFC and BAPIs.
  • Excellent communication, time management, and interpersonal skills.
  • Using the Existing SAP Methods and best practices to translate business requirements into a coherent solution considering balancing both functional needs and data architecture.
  • Co-ordinating with business users, Business Solution Analysts and other Functional and technical team on day to day deliverables.
  • Organized Proof of Concept that leads to project proposals and application enhancements.
  • SAP certified CRM Consultant with implemented experience in various phases of the project life cycle
  • Now looking for new and challenging SAP Consultancy position one which will make best use of existing skills and experience to grow further in my personal and professional development.

SKILL SUMMARY:

  • In-depth knowledge in understanding, Analysing, suggesting solutions and configuring Cloud and On-Premise Systems of SAP CRM Service, Sales and Marketing processes, SAP ECC, CS, SAP VMS, SAP S4HANA OTC, S4CRM, C4C Sales & Marketing to various clients according to their business requirements and processes.
  • Hands on experience in implementing and support projects of SAP ECC SD, S4HANA OTC, performing Upgradation from R/3 to ECC to S4HANA and Business Suite to S4 HANA Customer Management (CM) add-on.
  • Expertise in configuring & provide E2E system solutions for SAP SD OTC &CS and CRM service processes with different channels like Interaction Centre, various digital channels by integrating with 3rd party systems via odata services and APIs.
  • Expertise in integrations with SAP and Non SAP systems via ALE/ EDA Idocs and CRM Middleware along with web services interfaces like PI, TIBCO SopaUI.
  • Experience with CRM Middleware functions of downloading the Master and Transactional data from SAP ECC (R/3) systems and other Non-SAP systems
  • Hands on experience in data migration tools to migrate data between SAP systems, SAP and Non-SAP systems via interfaces, proxy class developing, dataflow between SAP and other systems in the landscape.
  • Experienced on Chat BOT integration with SAP systems using APIs, via odata services, RPA of regular business transactions. Social Media (FB/ WhatsApp) integration with SAP systems and SAP Conversational AI module.
  • Experience in HP Application Lifecycle Management (ALM), Solution Manager (SOLMAN) & HPQC
  • Guided the team in Unit Testing, Integration Acceptance Testing (IAT), Functional Testing (FT), Security Role Based Authorization Testing, System Testing, Regression Testing (RT) etc in various projects.
  • Headed the deliverables within project constraints such as scope, timing and budget limits. Interact professionally with customers and co-workers, both in verbal and written.
  • Achieved project goals within project constraints such as scope, timing and budget by interacting professionally with customers and co-workers, both in verbal and written.

PROFESSIONAL EXPERIENCE:

Confidential

Solution Consultant - SAP

Responsibilities:

  • Planning, forecasting and executing the IT Department budgets for existing, upcoming and support projects by optimizing the costs.
  • Prioritization of ongoing and already queued production issues/ defects and make sure that they are taken for the fixes in on going scheduled releases.
  • Coordinating between business stake holders, technical team, solution consultant and testing team to make that releases went smoothly in to production system without any impacts.
  • Communicating the technical challenges and dependant objects on current process with the new changes going in to the system to the respective business stake holders.
  • Planning and execution of the fixes with project delivery team by preparing a road map of release strategy based on the priorities.
  • Owning the responsibility and managing the deliverables in line with business and delivery in executing them based on the SLAs and prioritization.
  • Lunched the out of the box solutions within SAP systems and outside SAP wherever needed in order increase the user and customer satisfaction levels.
  • Initiated the technology updates, quarterly system health check-up w.r.t data and security and managing the releases of the projects. Involve with top management and audit reviews to stream line the system processes for better controls.
  • Ability to effectively and efficiently communicate with top management, business stake holders and delivery team while employing a high degree of collaboration and influence.
  • Preparing Project blue print, FS, TS and Test Cases for the smoother project deliverables and getting in signoff from the respective business stake holders.
  • Following the ITSM, Agile and standard SAP methodology to execute the project deliverables.
  • Hands on experience in configuring VAT setup for GCC countries in SD and CRM TTE.
  • Conducting the workshops with respective department HODs and Key Users to collect the requirements suggesting business teams for the processes systemization by filling mandatory fields by the users to reduce the time spent inform of the systems for the sub projects and enhancements.
  • Identifying the areas of automation on customer followups, escalations, approvals and other FI integration areas post invoicing.
  • Completed an iOS/ Android/Web app solution to simplify the process which will reduce the time taken by the front office to open a job card in the workshop or outside the workshop.Online print from tablets, providing the job card status, daily appointment statuses on the TV screens by using embedded systems which increases the CX.
  • Integration with Chat BOT solution with SAP CRM system to communicate with end customer directly without human interaction via WhatsApp, chat options.
  • Handling Issue related to Code list mapping, Payload issues in SAP S4 HANA, Project Scoping, and handling all types of issues occurring in with SAP system due to integration.
  • Implementation of odata services to integrate with other Non-SAP systems for seamless data flow between the systems.
  • Transition Management & Production support Management, handling the P1 incident encounter in the application
  • Experienced in using the ServiceNow toll to track Issues, Problem and incident management process and disciplined approaches to solving problems.
  • Involved in gathering the requirements implementing sub projects, Writing Functional Specs as per the business requirements and getting reviewed them with the business
  • Responsible for identifying cross project issues and with different business stake holders to identify and implement solutions
  • Working on SPAU and SPAD setups for upgradation of 3 servers in the landscape
  • Involved in upgradation of SAP CRM from version 7.0 to 7ehp 4 and S4CRM CM and latest release.
  • Testing E2E functionality of new application servers to make sure that system is working as per the existing process.
  • Involved in upgradation of SAP ECC from ECC 6.0 to ehp 7 to S4HANA OTC
  • Middleware Integration with SAP CRM& ECC
  • Worked onimplementing VAT setup in ECC and CRM systems for country KSA, UAE& Oman.
  • Configuring Tax Categories, Classifications, event determination, and tax settings along with Decision tree configuration based on business process (import / export) to determine and post taxes correctly in to system.
  • Pricing procedure changes in accordance with the VAT condition type for the existing business scenarios.
  • Integration with FI system for the accounting document posting with tax conditions for the tax returns filing purpose.
  • Implementation Tax Determinations via TTE for service process in SAP CRM.
  • Configuring Tax Categories, Classifications, event determination, and tax settings along with Decision tree configuration based on business process (import / export) to determine and post taxes correctly in to ECC.
  • Pricing procedure changes in accordance with the VAT condition type for the existing business scenarios.
  • Integration with FI system for the accounting document posting with tax conditions for the tax returns filing purpose.
  • CVI integration configurations with SAP CRM and ECC for FSCM Implementation.
  • Gathered the business requirements, prepared blueprint documentsstage of the project torealizationandgo live/supportactivities after signing off.
  • IntegratedSDwithCRM, MM, PP, and FI/COmodules.
  • Configuredorder to cash (OTC)processes including sales order to invoicing, and cash application.
  • Customized OTC process control elements such asdocument types, item category, and schedule line category.
  • Configuring vehicle variants, VELO actions to execute the business processes.
  • MaintainedCopy control ruleto ensure proper flow of data and information in sales and billing document types.
  • Customizedpricing procedureaccording to the company’s business process.
  • Followed the ASAP methodology for the project implementation along with the clear documentation.
  • Linkage of CRM opportunity with ECC VMS order processing according to the business requirements.
  • Master & Conditional data replications between ECC CRM
  • Customizedcontractsand configured contract related business process.
  • Customizedoutbound delivery documents, picking, packing, and transportation.
  • Customizingorder reasons, ATP, ATP using product allocationand unit testing the configuration.
  • Configuredbilling documentsand maintainedcopy control rulesfor billing documents. Worked on collective invoice and invoice split. Also responsible forunit testingin billing.
  • Credit management:Created credit control area, assigned it to sales area, created credit control and risk category, credit group for customers, automatic and dynamic checking.
  • Handled and configured reverse logistics (handlingcustomer returns) includingDebit/Credit notes.

Confidential

Sr. Consultant - SAP

Responsibilities:

  • Responsible for gathering requirement analysis and development of the application through interactions withbusiness process ownersin relation to legacy and current systems.
  • Responsible to lead a team of 4 CRM functional resources and responsible in Managing team deliverables in accordance with project timelines & adherence to SLAs.
  • End to end delivery of applications (SAP CRM, ECC and other Non-SAP Systems in landscape) in the Order to Cash and customer Support areas.
  • Interfacing with different SAP and Non SAP system for Staples Bernard Customer Care, web order team and other teams to get the requirements and preparing the Functional Spec document.
  • As part of the SAP CRM-DQM sub project implementation, responsible to provide the solution, field mapping and functional help to technical team on setup the interface.
  • Creating, Tracking the Change requests in SAP Solution Manager for the release process.
  • Manage requirements volatility, integrity and continuity via change management and reprioritization using SAP SolMan
  • Solving the incidents opened by the business users, identifying the RCA and documenting the RCA, RCCA as KB articles, which will reduce the resolution time.
  • Coordinating with Management, Business Process Owners and other project members and teams on the service deliverables and scheduling status update meetings
  • Responsible for design reviews, peer Functional Spec reviews, providing the functional inputs to development team and change acceptance test activities on regular basis.
  • Handling the client escalations and working closely with Client Counter parts
  • Involving in the Change Management and release management.
  • Identifying the opportunities for sub projects within SAP CRM and bringing business and utilizing the resources.
  • Configuration ofSD Enterprise Structureand initial customization as per business needs.
  • Configuration ofOTC Process: orders, returnsandcredit/debit memo requests.

Confidential

Sr. Consultant - SAP

Responsibilities:

  • Involved in Proof of Concept that leads to project proposals and application enhancements.
  • Involved in preparing the client demo session in both SAP CRM and ECC systems with SAP WCEM application.
  • Configured WCEM application for Demo purpose to show the features and advantages of SAP WCEM to the client. (Ex. Order Management, Order Tracking, User Management)
  • Provided the high level predicted resources and time estimations for entire project.
  • Involved in preparing the high level ppt presentation on features and advantages of SAP WCEM application on CRM.
  • Comparing SAP ecommerce application with other competitors highlighted the CRM advantages.
  • Preparing the functional configurations in CRM, MDM and WCEM systems to show the full demo to the client.
  • Presented the DEMO to the global SIDEL Managers by taking examples.
  • Maintained the middleware settings between CRM and MDM.
  • Configured the WCEM applications in Web Channel Builder.
  • Provided the high level predicted resources and time estimations for entire project.

Confidential

SAP CRM & SD Functional Consultant

Responsibilities:

  • Interacting with business to understand the requirements and configuring the SAP CRM system based on the requirements.
  • Working with CRM-ECC Middleware and Sales Master Data and Transactional Data replication
  • Setting up CRM-ECC Sales and Service integration
  • Involved with CRM Sales Security, CRM Sales using Configurable Materials (VC Models)
  • Identifying key stakeholders for requirements gathering; elicits and documents requirements and validates against a scope
  • Contributed to transfer of functional requirements to development and test team members
  • Use CRM workflow technology to automate business processes
  • Educates end users on CRM functionality, as needed

Confidential, Sunnyvale, CA

SAP SD Functional Consultant

Responsibilities:

  • Defined thepartner functionsfor business partners by assigning an account group.
  • Configuredinquiry-to-cash processincluding inquiry, quotation, sales order, shipping and billing information system.
  • Configured pricing procedure,condition types, access sequences, and tables.
  • Customizedcondition typesrelated withbase price, discounts, surcharges, freight costs and taxes.
  • Configured and customizedtransfer of requirementsandavailability checkas per the requirements. Customized requirement types, requirement class, checking groups, and schedule line category for transfer of requirement.
  • Configured Availability check withATP logic.
  • Configureddelivery processing, picking, packing, automatic batch determination, shipping point determination and storage location determination.
  • Customizedtransportation planningthat involved acquiring the services of the forwarding agent, organizing means of transport, specifyingroutefor shipment, and defining the stages for the route in the most efficient way.
  • Configured billing documents and maintained copy control rules. Also customized special billing documents such as Performa invoice, debit and credit notes. Carried out testing of billing documents.
  • Worked in configuring dunning procedure and credit management functionality.
  • Configuredinter-company and third party salesorder processing.
  • Migration of Master data- customer masters, material masters, pricing masters from the legacy system into SAP.

Confidential, Sunnyvale, CA

SAP CRM Consultant

Responsibilities:

  • Worked on Go-live and provided Post-live production support to trouble-shoot problems encountered by power users.
  • Understanding the Confidential business flow and the complete SAPCRM implemented Service flow.
  • Involved in functional Configuration part of WebUI configuration for CRM service scenario according to the client business process.
  • Involved from Realization phase to till Go-live phase which includes Development, UAT and steady state of the Project.
  • Handling the complaint and return management through interaction center services.
  • SAP CRM service process implementations on Warranty management, Service Order Management, Contract Management
  • Developed the interfaces and Proxy Classes for the data exchange between SAP to Non SAP systems.

Confidential

SAP CRM Analyst

Responsibilities:

  • Responsible for gathering requirement analysis and development of the application through interactions withbusiness process ownersin relation to legacy and current systems.
  • Involved in Configuration and customizing the key concepts of Marketing which includes Marketing planning and campaign management, Trade Promotion Management, Personalized mail forms, Marketing calendar, Segmentation and Lead management.
  • Resolving functional and technical issues related to the application with Business and Dev Team.
  • Worked on the planning, design and implementation of SAP CRM Marketing scenarios like Campaign Management, E-forms, HANA Segment Builder, Budgeting and Planning using SEM/BPS and BW reporting.
  • Configuration ofSD Enterprise Structureand initial customization as per business needs.
  • Worked closely with the marketing and account receivable departments along with the ABAP team members to gather and verify requirements for thecustomer master.
  • Configuration ofOTC Process: orders, returnsandcredit/debit memo requests.
  • Configured and customized exclusivePricing Procedureswith Price, Costs, Surcharges,Discount, Freight, Profit Margin using Condition Technique.
  • Interacted withdevelopersto design and enhance reports, Smart forms andUser-exits.
  • SAP CRM Middleware configurations.

Confidential

SAP SD Analyst

Responsibilities:

  • Worked in master data for customer master, material master, customer material info record, Master data migration from legacy system to SAP using LSMW.
  • SD was to be configured to support sales and distribution activities. It was also linked to MM and WM to support the sales and contracts. Each of these areas required unique pricing considerations based on volume, account type, commercial vendor, promos and specials.
  • ConfiguredOTC processby customizedinquiry, quotation, sales order, cash order, rush order, deliveries, transfer orders, post goods issue, billing and release to accounting.
  • Worked as a team member in troubleshooting the complex pricing procedures, which was initially configured and was confusing the users causing losses to the company in certain business transactions especially where discounts were involved.
  • Configured variouscredits and debits memorequests for the corresponding billing types and used workflow for credit memo requests based on value.
  • Testedsales documents, billing document and credit management functionality.
  • Created batch management to schedule billing due list automatically and output determination procedures for billing documents.
  • Using theLSMW tools, responsible for loading key cut-over data into system including customer master and credit master.
  • Configured the billing plans as per the requirements. Customized the billing dates as per the billing plans - milestone billing and periodic billing.
  • Configured basic functions such as output determination procedure, and text determination procedure.

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