PROFESSIONAL SUMMARY:

• 10+ years of SAP experience, working with Rollout and Support projects - from Business Blueprint, Realization, Finalization, to Go-live & Support.
• Expert knowledge on order to cash (OTC) processes.
• Closely Worked with MM and FI on integration with SD for Roll out project
• Functional expertise: Experience working in large Global landscapes.
• Technical proficient on debugging and user-exits. Minor understanding of ABAP codes
• Pricing Experience: Configuration of Condition Types, Condition Tables and Access Sequences, Determining and Maintaining Pricing Procedure, Creation of Condition Records, Special Pricing Functions such as Condition Exclusion and Analysis of Pricing.
• Knowledge in SAP VISTEX and working as Support on Claims and Billbacks .
• Knowledge in SAP CS and working on Trade Asset Equipment s, Service notifications (Installing and Removal) and Contract Billing
• Production support: Experienced in unit testing, System integration testing and User Acceptance testing.
• Experience in interfaces EDI/IDOC
• Knowledge in Vehicle Management system
• Excellent communication, Time management, and interpersonal skills.

TECHNICAL EXPOSURE:

SAP Module: ERP Systems SAP R/3 4.6C EHP7 FOR SAP ERP 6.0 with HANA database

Tools: HP Service Manager, Service Centre, SOLMAN, SharePoint

Operating Systems: Windows

PROFESSIONAL EXPERIENCE:

Confidential

Sr. SAP SD VMS Consultant

Responsibilities:

• Building Customer Relationship with Confidential and Confidential
• Handling the tickets in Service now and resolving within SLA.
• Analyzing the problem to provide solutions to the user generated issues.
• Working extensively with VELO transaction
• Initial debugging skills to provide the details to the ABAPers for the code fix as required.
• Responsible to handle change request / work request / change ticket as per the requirements and handling them as per the deadlines after thorough integration testing
• Responsible to handle P1 - P5 incidents
• Responsible for preparation of relevant documentation to all the concerned end users. So that they can solve the problems on their own in future
• Responsible to resolve the problems tickets encountered by users during transactions and also understanding the new changes suggested by them and accordingly customizing
• Working with ABAPers for the new Enhancement requested by Confidential .

Confidential

SAP SD Lead Consultant

Responsibilities:

• Building Customer Relationship with all the markets.
• Reporting to the customer about the WOR / DOR and Monthly Score card.
• Handling & Achieving the KPI with proper plan
• Building one team conceptual way of working.
• Analyzing the problem to provide solutions to the user generated issues.
• Responsible to handle change request / work request / change ticket as per the requirements and handling them as per the deadlines after thorough integration testing
• Responsible to handle P1 - P5 incidents
• Responsible for preparation of relevant documentation to all the concerned end users. So that they can solve the problems on their own in future
• Responsible to provide solutions for change ticket if requested by the user or found needed at the time of handling the tickets
• Responsible to resolve the problems (Issues / Queries / Fixes) encountered by users during transactions and also understanding the new changes suggested by them and accordingly customizing
• Experience inVistex Incentives & Payback module(Sales Rebates, Charge backs, Claims and Purchasing rebates, Incentives, & Billbacks) to execute claims and rebates process efficiently, by providing accurate pricing calculation

Confidential

SAP SD Offshore Lead Consultant

Responsibilities:

• Worked as offshore team lead.
• Worked on daily activities as per Business requirements.
• Resolving the User and Automated tickets within defined SLA time
• Collaborating with ABAPers for any code change activities if required.
• Performing User acceptance testing
• Performing month end and Year end activities.
• Coordinating with other functional team in resolving issues related to integration with other functional areas.
• Providing for end users on SAP functionalities and navigation through screens.
• Providing on call support to customers
• Involved in Writing test scripts as and when required for new enhancements
• Handling issues related to Direct Delivery method and Scan Based Trading (SBT)

Confidential

Onsite Team Lead

Responsibilities:

• Involved from blueprint preparation stage of the project to realization and go live/support activities.
• Configured order to cash (OTC) processes including sales order to invoicing, and cash application.
• Customized OTC process control elements such as document types, item category, and schedule line category.
• Customized pricing procedure according to the company’s business process.
• Worked on automatic determination of shipping points, and routes.
• Customized outbound delivery documents, picking, packing, and transportation.
• Customized transport and delivery scheduling, delivery note, backward delivery scheduling, partial delivery, and grouping of deliveries.
• Configured backward and forward scheduling in deliveries.
• Customizing order reasons, ATP, ATP usingproduct allocation and unit testing the configuration.
• Configured billing documents and maintained copy control rules for billing documents. Worked on collective invoice and invoice split.
• Also responsible for unit testing in billing.
• Production support: Resolved tickets and worked with business users and developers to solve the issues.
• Testing: Carried out Unit testing, Systems Integration testing and User Acceptance testing.
• Worked with ABAPers to generate customized reports and design forms.
• Collaborated with developers to create user-exits in sales order creation, delivery, and billings.
• Involved in Core User and Super User s.

Confidential

Team Member and SAP ALE Technical consultant

Responsibilities:

• Handling R/3 job, Queue, TRFC/QRFC related issues.
• Loading Master data, Transaction data and hierarchical data into the SAP.
• Finding the root cause for the user tickets raised by various Confidential markets throughout the world.
• Collaborated with other groups regarding performance of the system and data issue.
• Effective handling of Incident & Request management as per the client Requirements.
• Extensively got involved by participating in the induction and pro-grams for the project.
• Handling all types of issues related to ALE ABAP through incidents & requests.