SUMMARY

• 9+ years of overall IT experience in multiple fields.
• Great understanding of Programming languages (Pearl & Shell Scripting), Oracle Database, SAP GRC (Governance, Risk & Compliance), SAP Solution Manager 7.0, 7.1& 7.2, SAP LaMa (Landscape management), Winshuttle, Work soft Certify, Service now, Information & Network Security and fundamentals of computer programming.
• Experience administering SAP NetWeaver products on S/4 HANA.
• Excellent knowledge on implementing knowledge management, change management and incident management.
• Experienced in creating/ documenting Business process & Process flow diagrams.
• Understanding & Experience creating Workflows, Automation approvals and change processes.
• Experience in implementation, documentation, and post - production support.
• Involved in scheduling jobs, events and triggers to manage business needs and handle background work Using SAP Solution manager.
• Created precise documentation for user training.
• In depth understanding of Stored Procedures, Stored Functions, Database Triggers, and Packages using PL/SQL.
• In depth understanding of ECC6, S/4 HANA, SQL server 2008/R2/2012, Oracle RDBMS database development using T-SQL programming.
• In depth understanding of Brownfield & Green Field DB migration approach.
• Understanding and Experience with Winshuttle (RPA) for Mass Data uploads and Automating data Uploads.
• Monitored and responded phone and e-mail requests for SAP support.
• Demonstrated ability to provide user support by means of remote access tools such as Web-Ex/Team Viewer.
• Working knowledge of SAP Automated test suite which includes Quality gate manager (QGM), Test Automation Orchestrator (TAO), Component Based Test Automation (CBTA), HP ALM, Worksoft Automation testing and SolMan integration with ALM & WorkSoft ceritfy.
• Self-Motivated and self-directed. Excellent communicator focused on customer service.
• Excellent planning, scheduling, communication, and interpersonal skills.
• Documented success in responding all inquiries and tickets in a timely manner.

TECHNICAL SKILLS

ITSM Tools: BMC Track-it, BMC Remedy, Service Now

Relational Database: Oracle 10g/11g, DB2, SQL server 2000/R2/2012

SAP SolMan: Solution Manager 7.1 & Solution Manager 7.2, Focused Build, Focused Insight, Gold Client, Live Compare, WinShuttle.

Middleware: OEM database control, SQL Developer, Putty, OEM fusion Middleware control, Apache, Tomcat

Languages: SQL /PL SQL, HTML, Java (Basic), Dot Net

Operating Systems: UNIX, Windows, Backtrack 5 RS3, Kali Linux

Business Analysis: Requirement Gathering, Use Cases, User Stories, Business System Analysis, Functional Requirements

Software Methodologies: Waterfall Approach, Incremental, Agile Methodology (Scrum)

Requirement Management tools: JIRA, Confluence, Rally

Dashboard: Tableau, Power BI, SAP Focus Insights dashboard

Testing Tools: Rational Tools, Clear Quest, Win Runner, QTP, Quality Center, Load Runner, HP-ALM, MS Office Suite, MS Visio

API (Middleware Interface): REST, SOAP

Networks: TCP/IP, SSL, SSH, Http, FTP, VPN, Telnet

Vulnerability: ACUNETIX, NESUS

Penetration Test: METASPLOIT

Port Scanning: NMAP

Network Scanning: WIRESHARK

PROFESSIONAL EXPERIENCE

Confidential - Bartlesville, OK

Sr. SAP Solution manager

Responsibilities:

• Participated in completing SAP Solution Manager Manage System Configuration (Guided Procedures).
• Performed SAP Backbone Configuration.
• Played an Important role in Solution Manager Upgrade from 7.2 SP5 to SP9.
• Configured Landscape for CHaRM (Change Request Management).
• Responsible for creating Job, RFC, qRFC, IDOC & Number range monitoring / alerting.
• Responsible to handle problem analysis (Root Cause) and problem resolution.
• Worked on Fixing Extractor Errors.
• Responsible for Configuring CCMS jobs and setting up alerting in BPMON Alert inbox.
• Responsible for Communicating with SAP and updating/ Implementing TREX Notes & Indexing.
• Created new Solution landscape and Transport Routes for new systems (D,Q,P & Sand Box).
• Worked on PoC implementation of Focused build and resource requisition proposal for business owners’ approvals.
• Worked with the vendor (SAP) for support negotiation’s and got it approved by business.
• Worked as a liaison between business and tech for upgrade and enhancement approvals.
• Created Custom templates & Catalog for SAP Focus Build.
• Responsible for Handling Training and Incidents related to SolMan.
• Responsible for working with Development & BASIS team for creating test data.
• Configured Quality gate Manager & CBTA to help automate testing.
• Worked with Business owners to restructure Business Process Hierarchy in SolDoc.
• Documented (Business Process Diagram) Solution documentation process & CHaRM process in SolDoc.
• Performed a PoC (proof of concept) for test automation using Focused Build test suite.
• Performed a PoC (proof of concept) for Test automation using Worksoft Certify.
• Integrated HP ALM and Service now Using existing API’s.
• Worked with a team of testers in creating Test Plans & Test scripts.
• Created & Uploaded test scripts in HP ALM.
• Conducted PIT & FUT testing at various phases of releases.
• Responsible for documenting test results.
• Played a vital role during triage meetings.
• Responsible for moving changed (CHaRM) from testing phase to deployment phase.
• Created User Acceptance Testing Plan and Test cases.
• Conducted UAT and documented results.
• Responsible for Migrating Test scripts from HP ALM to SAP Test Suite.
• Performed comparative testing in Worksoft Certify, Standalone SAP test suite, Quality gate & CBTA as per business requirement for Time & effort analysis.
• Participated in daily stand up meetings & Weekly CAB Meetings.

Confidential - Minneapolis, MN

SAP Solman7.2 Admin / SAP Tester

Responsibilities:

• Maintained SolDoc Read/Write access permissions.
• Created / Modified Roles as per GRC Requirements.
• Participated in completing SAP Solution Manager Manage System Configuration (Guided Procedures).
• Implemented Focused Build ST-OST-01 in a sandbox system, Development and Quality System for testing the functionality for CI/CD team.
• Played an Important role in Solution Manager Upgrade from 7.2 SP5 to SP7.
• Worked alongside SAP on a PoC (Proof of Concept) for Focused build OST-02 Requirement to Deploy (Project - Work Package / Maintenance Work Package - Work Item - Test suite) implementation.
• Worked with members of CI/CD team to restructure Business Process Hierarchy in SolDoc.
• Documented (Business Process Diagram) Solution documentation process & CHaRM process in SolDoc.
• Configured Landscape for CHaRM (Change Request Management).
• Responsible for creating Job, RFC, qRFC, IDOC & Number range monitoring / alerting.
• Created Custom templates & Catalog for SAP Focus Build.
• Worked on Fixing Extractor Errors.
• Responsible for Creating Dashboards for SAP Logon, CPU & Database Nodes Consumption monitoring using SAP Focused insight.
• Responsible for Configuring CCMS jobs and setting up alerting in BPMON Alert inbox.
• Responsible for Communicating with SAP and updating/ Implementing TREX Notes & Indexing.
• Responsible for Handling Training and Incidents related to SolMan.
• Worked with Work Soft to integrate certified test scripts with SolMan Test Suite for test automation.
• Worked on using existing test scripts from ALM into SolMan Test Management.
• Worked with a team of testers in creating Test Plans & Test scripts.
• Created & Uploaded test scripts in HP ALM.
• Conducted PIT & FUT testing at various phases of releases.
• Responsible for documenting test results.
• Played a vital role during triage meetings.
• Responsible for moving changed (CHaRM) from testing phase to deployment phase.
• Created User Acceptance Testing Plan and Test cases.
• Conducted UAT and documented results.
• Provided User Training to use SolDoc

Confidential - Minneapolis, MN

Windows Engineer/ Jr. SAP Solman Admin

Responsibilities:

• Maintained a standard process to Upload / Edit documents from Solution Documentation.
• Maintained Access permission for SolDoc Transaction.
• Responsible to sync the Import, design, Maintenance & production branches of SolDoc.
• Restructured Business Process Hierarchy as per the organization’s requirements.
• Worked with the stakeholders on creating Business process diagram for the SolDoc Structure.
• Played a vital role in archiving data in order to prepare for an upgrade for SolMan 7.1 to 7.2.
• Made sure to Flag TMW/REP71KR data table so that the obsolete data from unused Change cycle is saved.
• Created User training Manuals for using SolDoc (Search, Lock/Unlock documents, Upload & Download documents, linking Executables to the appropriate folder structure).
• Reduced the size of TBOM data table and performed Re-Org.
• Configured Landscape for CHaRM (Change Request Management).
• Worked with Release Management Team for Major / Minor releases.
• Responsible for creating Job, RFC, qRFC, IDOC & Number range monitoring / alerting.
• Configured CCMS jobs and monitored those jobs via Business Process Monitoring area of Solman Workcenter.
• Performed SAP Support Hub Connectivity Configuration (Guided Procedure - System Preparation)
• Monitored and Maintained IT Issue Ticketing System
• Logged employee Issues, prioritized them and Communicated solutions with employees
• Maintain Active Directory - create/edit/modify user accounts, OUs, print queues and Group Policy Objects.
• Responsible for tracking and updating the status of tickets submitted on Track-it with the concerned department.

Confidential - Minneapolis, MN

Sr. Business System Analyst (PMO)/ UAT Tester

Responsibilities:

• Assigned to multiple projects related to Asset classification changes, Federal tax reconciliation and DOL- Department of Labor (PPA/BIK) compliance simultaneously at different levels on SDLC. Also, handled some responsibilities of Project manager on Federal tax reconciliation.
• Assisted in conducting the walkthrough of scope documents along with the project manager for getting the budget approved.
• Helped business and technical teams to identify any associated early constraints, risks or issues.
• Played a vital role during impact analysis of a newly launched system all over the organization.
• Conducted meeting with the knowledge managers, Product owners and the legal teams to make the desired outcome was being achieved.
• Assisted in documenting project forecast, Project timeline, and Project change request.
• Prioritized roadmap across iterations while following agile methodology.
• Prepared for and conducted iteration kick-off meetings with Business Users, Lead BSA, Project Manager, Development and QA teams to document Product Backlog Items (PBI).
• Participated in daily stand ups. Reviewed user stories with the Product owners and got their approval.
• Helped and wrote test scripts for conducting User Acceptance Testing (UAT).
• Wrote test cases for testing the Exceptions, Pointers and Go button for PPA & BIK form submissions.
• Reviewed test results with project stakeholders.
• Mapped system requirements to user requirements and user requirements to business requirements using HP quality center.
• Worked along with Field communication team to achieve the required results for Asset classification.
• Worked along with the knowledge managers to update the knowledge portal used for training overseas advisors.
• Worked alongside the workflow team to record and process the customer query inflows after implementation of Asset classification changes.
• Supported assigned project manager in creating detailed project plans, tracking project timelines and provided weekly status.
• Monitored adhoc Data Migration Activities using Winshuttle.

Confidential

Jr. SAP Solution Manager Admin

Responsibilities:

• Maintained SolDoc Read/Write access permissions.
• Created / Modified Roles as per GRC Requirements.
• Participated in completing SAP Solution Manager Manage System Configuration (Guided Procedures).
• Implemented enhanced functionalities in a sandbox system, Development and Quality System for testing the functionality.
• Supported maintenance of regular releases approved in CAB meetings.
• Created User training Manuals for using SolDoc (Search, Lock/Unlock documents, Upload & Download documents, linking Executables to the appropriate folder structure).
• Performed SAP Support Hub Connectivity Configuration (Guided Procedure - System Preparation)
• Monitored and Maintained IT Issue Ticketing System
• Logged employee Issues, prioritized them and Communicated solutions with employees