SUMMARY

• 7+ years of total IT experience as Salesforce Developer, Administrator in across various industries.
• Hands - on experience with various CRM applications like Salesforce, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Marketing Cloud, Application on Code backup.
• Knowledge in Salesforce1 mobile platform administration and development.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience with Salesforce1 sandbox simulator to run and test the Lightning Applications
• Experience in setup, configuration, customization and support of Salesforce.com CRM and related applications.
• Hands-on experience with Apex Language (Triggers, Classes, Test Methods), Visualforce Pages and Visualforce Components & Controllers.
• Good experience on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Experience in using Web-to-Lead, Web-to-Case and Email-to-case functionality.
• Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).
• Expertise in Client side technologies like HTML, JavaScript, Angular JS, CSS.
• Good experience in creating Visualforce Email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Experienced in installing and implementing various third party applications (Apps) from App Exchange like DocuSign, Job Science, Map Anything, Lightening App Builder, Workbench tool, Chatter.
• Experience on Salesforce Communities and creating VF pages for Communities.
• Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.
• Excelled in working with various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts.
• Created Custom Objects, used dependent pi

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Admin

Responsibilities:

• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality. Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers. Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists. Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles. Implemented validation rules, assignment rules and formula fields in custom objects Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement. Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual - Force pages as user interface Defined Assignment rules/ Queues in configuring Leads & Lead conversion. Implemented Web to Lead to capture various leads from different locations to Salesforce. Performed data cleanup and/or Data migration to/from salesforce.com Worked on Static Resources, Page Layouts, Remote Site Settings
• Case Management and Email Services. Worked on SOAP API and REST API to make Web Service Calls. Worked on Service Cloud. Worked on Communities for Help desk creation. Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints Worked on Outbound messaging and error directory creation log. Worked on Google Geolocation Web Service Calls. Developed LWC co

Confidential

Salesforce Administrator/developer

Responsibilities:

• Created and maintained Reports and Dashboards to provide fast access to key business metrics. Worked on several DocuSign documents used by various business teams. Used field level security along with page layouts to manage access to certain fields. Configured Service Cloud for internal support agents for case support. Created use case scenarios and documents workflow and business process. Refresh the sandboxes in regular intervals and deploy the code into production. Providing support to Marketing team and other internal areas, on Marketing Cloud, managing changes, projects, and issue resolutions Monitoring data quality and integrity, data migrations, and data integration
• Creating and maintaining lists, data extensions, segmentation groups, e - mail tracking, reports, and dashboards. Maintaining a change and enhancement schedule based on the Enterprise Project Management Policy Managed with vendor partners and formulated optimal solutions for integration. Worked on integration of salesforce with multiple third-party systems like Call Cloud, Computer Telephony Integration (CTI) and ESB (Internal integration layers) using REST API.
• Responsible for multi-channel campaign execution including segmentation, design, and reporting. They will be using the Salesforce Marketing Cloud platform to build multi-channel marketing journeys (including email, print, phone, and mobile touchpoints) Performing day-to-day marketing operations including campaign set-up, segmentation, scheduling, testing, tagging, and deployment Analyzing data from digital marketing programs to develop internal best practices for Aetna by proactively researching email and mobile engagement statistics. Created forms to collect and validate data from the user in HTML and JavaScript. Worked on an internal application dis was built using Angular framework.
• Used AngularJS and Node JS to structure JavaScript code in an MVC. Implemented the project using JSP and Servlets based tag libraries. Interacting with business and attending meetings to get the requirements and providing the best soluti

Confidential, Hatford, CT

Salesforce Developer/Admin

Responsibilities:

• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards. Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types. Created Data Validation rules and Formulas as per business requirement. Created Workflow Rules to automate Tasks, Email Alerts, Time - Dependent actions and Outbound API Messages. Created new User Accounts and assigned Profiles as per their role in role hierarchy. Created
• Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility. Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE. Worked with the user group for requirement gathering throughout the planning and implementation.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. Created and used Email templates in HTML and Visualforce. Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data. Worked with Salesforce.com team to make applications certified.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Git.

Confidential

Salesforce Administrator

Responsibilities:

• Experienced in working with end users to identify, document, communicate standard business process. Configure platform to meet requirements including App installation using
• AppExchange Involved in Salesforce Administration activities like testing, documentation, Deployments, data migration, code migration Involved in business requirement gathering, analyzing the requirement, documenting the requirements. Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual force Pages for dis application.
• Developed workflows and approval processes for various policy managements, configure role based Authorization on Object level/Field level, apex triggers, s - controls, created rule based automated workflows, template based on visual force for clients and customers Integrated Application (OE modules) with Salesforce.com using SOAP Client. Development and integration for policy Report Customization.
• Handling & Resolving the tickets raised from the deployment team. Used ticketing tools like snow & Jira. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and Triggers.