Imaging Specialist Resume

SUMMARY:

Keen customer centric approach with skills in addressing teh management priorities and furnishing teh reports within prescribed TAT, thereby attaining management delight with high scores
Flair for formulating and implementing new formats of reporting
Team Player with excellent interpersonal, analytical and planning skills with proven abilities in people management and client relationship management.
8+ years of experience in Tech Support, Quality, Order Management (SAP), Data research, Managed Printing Services, Business case development and
Documentation. Excel at solving customer technical issues through needs assessment, problem identification, and subsequent provision of solutions spanning guidance, and recommendations. Possess strong leadership, technical and team building capabilities, communication, presentation, and customer service skills to drive customer satisfaction as part of a work force.

PROFESSIONAL EXPERIENCE:

Confidential

Imaging Specialist

Responsibilities:

Leverage close attention to detail to accurately validate and enter teh customer data into DCS in a very short time for different clients.
Validate data and quality control for all teh images which are scanned in teh Dual Feed Scanner and delivering teh same to teh customer within teh agreed SLA.
Copied, scanned, uploaded and filed sensitive business information in customer electronic files.

Confidential

Senior Executive Technical Support L1

Responsibilities:

First point of contact for end users both offline and offline, intermediary between user and teh IT departments.
Managed user account privileges in SAP, VPN, SharePoint, network domains, and database access.
Drive high customer satisfactions by ensuring all support tickets/incident are followed up in teh agreed turnaround time.
Provided technical & service support to clients by analyzing their needs, addressing concerns, and advising & guiding on suitable IT products/services.
Customer advocate creating incidents and service requests on behalf of users and managing service requests to make sure that they are not breached.
Performed configuration and resetting of user’s accounts, set up and troubleshot mailbox in exchange server, and halped with printer set up and configuration.
Helped install, configure, deploy and troubleshoot software on workstations, laptops, and virtual desktop infrastructures.
Communicated and followed on internal stakeholders to completely address reoccurring and complex technical problems experienced by end users
Provided follow ups to requester based on criticality (High>Medium>Low), as well as ensured that urgent support tickets are followed up on a 24/5 (globally).
Enhanced work place productivity and efficiency by providing and instilling Subject Knowledge Expertise to teh team members through meetings and s.
Researched and analyzed data for complex projects, led projects of reduced technical complexity, and implemented process changes to meet set goals.
Ensured participation in at least 1 UAT (as tester) or project led by MS/PC&P (as SME) in SAP.
Participated in all vital meetings and provided feedback, information and recommendations to halp improve staff capabilities and service standards.

Confidential

Senior Process Associate

Responsibilities:

Delivered Excellent Quality of Deliverables, High Productivity and Efficiency in meeting deadline for all Query Assignments.
Drove high performance for a team of 8 to achieve assigned Business Metric targets by providing Subject Knowledge Expertise during meetings and s.
Validated, created and renewed teh lease agreement between HP and its customers for leasing teh printers in SAP.
Efficiently managed teh remote monitoring system for frequent toner delivery.
Ensured that all expenses/revenue are recognised in teh period in which they are incurred as well as ensured timely invoicing of teh customers using SAP.
Conducted CAPA meeting for TAT related issues and performed detailed Root Cause Analysis to generate insights for developing suitable solutions.
Managed all process update document as necessary and updated in SharePoint.
Took initiative to create step by step process document that halps newbies to accurately process without any doubt.

Confidential

Process Associate

Responsibilities:

Validated & matched bank cheques with teh invoice and permitted teh transaction in a very short time for customers of Citibank, resulting in customer satisfaction.
Processed requests sent by customers in compliance to accuracy, turnaround time and according to teh requirements.
Prepared and compiled reports for management review.

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