Profile

• Highly skilled professional with 22 years of experience working for SAP ERP and SAP CRM development and cross application components. Strong inter-personal skills and effective communication and presentation skills at the Senior Executives Level. Extensive experience as an SAP Development Team Lead with multiple successful implementations across numerous SAP modules.
• Expert in R/3 and CRM Development with SAP: including 22 years working with SAP ERP 15 years working with SAP CRM 13 years working with CRM Middleware extensive knowledge working with CRM releases 3.0, CRM 4.0, CRM 5.0, and CRM 7.0x releases.
• Expert as Development Team Lead working with and leading other team members, balancing project budgets, and meeting with third party vendors to ensure a successful and on-time project.
• Expert as Development Team Lead implementing Conversions, Interfaces, and Reports across multiple SAP platforms and also third party platforms.
• Expert in the CRM Middleware area with integration between SAP ERP-> SAP CRM.
• Expert in the ABAP OO programming language in the CRM environment.
• Expertise in the SD, MM, FI, CO, and PP application modules along with knowledge in the WM and SM modules.
• Expertise and knowledge of the IMG configuration tables needed to configure the application modules.
• Expertise in Multi-Exchange Projects MEP implementing multiple R/3 systems into one global CRM system
• Industries include Consumer Goods, High Tech, Banking, Telecommunications, Food Service, Automotive, Airline, Retail.
• Self- motivated, dedicated, result oriented, a quick learner and team player, with excellent work ethics with strong analytical and leadership qualities.
• Technical
• Development Team Lead Implemented Conversions and Interfaces using SAP tools such as LSMW and Data Transfer standard programs and routines.
• Development Team Lead CRM Development and CRM Middleware lead handling all integration points to/from CRM.
• Development Team Lead Developed Implemented EDI Strategy and setup of partner profiles.
• Development Team Lead Development of XML documents from the SAP B2B system using the Business Connector.
• Development Team Lead Development Implementing ALE, IDOCS, and User-exits when needed.
• CRM Development Created custom transactions using Dialog programming for use in the CRM system.
• CRM Development Modified existing CRM Dialog Transactions User-Exits to allow fields to be passed to the EBP Front-End Transactions.
• CRM Middleware Setup Configured CRM Middleware to pass customers, materials, and transactional data from the R/3 back-end system.
• CRM Middleware Extended the CRM Middleware to allow standard SAP fields and Custom fields to pass data from the R/3 back-end to CRM.
• CRM Call Center Interaction Center - Configuration of the Org Model to allow the setup of Telephony and the Agent Dashboard.
• Knowledgeable with SAP People Centric UI PC-UI enterprise Portal.
• MEP Multi-Exchange System Projects Setup and Development of Multiple ECC systems talking to one or more CRM systems
• SAP CRM Version Experience
• SAP CRM 3.0
• SAP CRM 4.0
• SAP CRM 5.0
• SAP CRM 2007 6.0
• SAP CRM 7.0

Experiences/Project Work

Confidential

Role: SAP CRM Technical Lead

Responsibilities/Deliverables:

• Technical Team Lead responsible for supporting CRM and ECC development and integration.
• Provided Project Plan updates to Senior Level Executives.
• Identified opoortunities for Strategic Development.
• Responsible for managing 3rd party integration tools within CRM to handle credit card authorizations and payments for Customers.
• Helped maintain Upgrade plan to handle all tasks and duties needed for upgrading CRM, ECC, and MDM in sync.
• Helped maintain Configuration needed to support CRM and ECC across three landscape environments including Development, Quality, and Production.
• Developed additional fixes and new functionality in Development to be employed in phases into Production.

Confidential

Role: SAP CRM Technical Lead

Responsibilities/Deliverables:

• CRM Technical Team Lead to handle integration points between multiple SAP systems and also external systems such as Hybris and Netcracker.
• Responsible for Building a Development Architecture strategy to handle multiple integration points between SAP CRM and additional SAP systems and also external legacy system environments.
• Developed high level Webservice calls to handle Customer query and Customer Create master records within SAP CRM.
• Helped maintain Configuration needed to set up Webservice Configuration, Webservice Binding, and Logical Port.
• Used WebUI functionality to add fields to the User Interface screens to handle additional functionality needed.
• Set up CRM Middleware functionality to handle integration between SAP CRM and SAP ERP systems.

Confidential

Role: SAP CRM Middleware/Technical Lead

Responsibilities/Deliverables:

• Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Business Partners, Products, Quotes, Sales Orders and Conditions to be passed between CRM ECC.
• Created Sites, Subscriptions, and Publications for CRM Middleware.
• Developed a User Exit to handle the extension of a Business Partner to a Company Code view in ECC Customer Master. Company Code view is needed on Customer master to handle Financial documents using that Customer.
• Created Set Types Attributes in CRM to handle additional Product master fields in CRM.
• Developed User Exit to map Material Master custom fields in ECC to Product master custom fields in CRM.
• Developed BADI to handle CRM Billing Document integration from CRM to financial accounting document in ECC.
• Developed User Exit to handle interface of ECC Sales Order status to CRM Quote status to keep documents in sync and to reverse Accrual documents. Very crucial that a Cancellation document is created which will back out the previous accounting posting.
• Developed User Exit in ECC to handle the changes to the FI Accounting Document before posting, such as Withholding Tax and Payment Method.
• Helped maintain Configuration needed to set up Billing Types, Billing Item Categories, Account Determination Type, Symbolc Account key, and Accounting Document integration between CRM ECC.
• Helped maintain Configuration needed to handle custom fields needed on Condition Tables and Condition records to handle complex pricing rules.
• Used WebUI functionality to add fields to the User Interface screens to handle additional functionality needed.
• Ran Adapter download objects to handle all master data including Business Partners, Products, Customizing Tables and Condition Objects.
• Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
• Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues.

Confidential

Role: SAP CRM Middleware Lead

Responsibilities/Deliverables:

• Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
• Ran Adapter download objects to handle all master data including Business Partners, Business Agreements, Customizing Tables and Condition Objects
• Used Easy Enhancement Workbench to build custom Z-fields on the Business Partner user interface screen
• Developed a User Exit when the CRM BP is created the ECC Customer is automatically extended to the Company Code level in ECC.
• Developed a User Exit to handle a CRM Business Agreement creating a Contract Account in ECC based on the FSCM BP Guid number.
• Developed a User-Exit to handle Account Group Mapping in ECC when the CRM BP is passed. The Account Group mapping is determined by the CRM BP Role.
• Configured CVI integration to create FSCM BP after creation of ECC Customer.
• Configured CRM and ECC to handle Business Partner -> ECC Customer -> FSCM BP Integration for Finance.
• Created Sites, Subscriptions, and Publications for CRM Middleware
• Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Business Partners, Business Agreements, and Conditions to be passed between CRM ECC
• Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues

Confidential

Role: SAP CRM Development SME

Responsibilities/Deliverables:

• Responsible for developing design documents to handle Data Harmonization of complex Sales Orders existing in CRM ECC.
• Worked with SAP Germany to handle complex solutions that may become a part of the standard solution in the future.
• Wrote an Interface Design Document to handle replication of complex Service Contracts from CRM to ECC.
• Implemented a Proof of Concept to handle generating an IDoc from the Service Contract in CRM and passing that information into a 3rd party Middleware tool.
• Implemented a Proof of Concept in ECC to handle using an SAP BAPI to generate a Service Contract that was passed from a 3rd party Middleware tool.