SUMMARY:

• Enthusiastic IT leader wif 17+ years of progressive experience in IT environment architecture design, strategy development, project management, full lifecycle support, infrastructure implementations and operations.
• Subject matter technology expertise in designing, road mapping, delivering, and operating ERP systems.
• Strength in evaluating business needs and translating into technology solutions.
• High - energy leader who TEMPeffectively motivates organization through relationships and goal setting.
• Results-oriented achiever wif an excellent track record of initiative, personal responsibility, ownership of work and a reputation for removing obstacles and making things happen.
• Installation and Basis activities for SAP Products such as ECC 6.0 w/EHP 6, Enterprise Portal, Business Objects, PI/PO, GTS, Redwood, SRM, Solution Manager, BW, GRC, CRM, HANA, and BOBJ.
• AIX, Microsoft Windows Server, SUSE Linux, Red Hat Linux, Solaris, VMWare
• Microsoft Active Directory Administration
• Microsoft SQL Server, Oracle, DB2, SAP HANA

PROFESSIONAL EXPERIENCE:

Confidential - Savannah, GA

Manager, SAP Basis, Database, and OS and acting TAM

Responsibilities:

• Acts as main interface for one of the world’s largest beverage companies which is a critically important and strategic customer.
• Focused on building internal and external relationships to ensure success for both delivery and brand.
• Leads OS, DB, and Basis Teams comprised of both on and offshore team members during project and sustainment phases.
• Responsible for the cloud migration and operationalization of almost 400 servers in two data centers over a ten month period for a very complex, enterprise landscape comprised of both SAP and non-SAP systems.
• Acts as key intermediary between migration teams, support teams, and client to ensure smooth transition of all systems as well as a thorough understanding of client systems, expectations, communication, policies, and procedures so minimal impact was felt by the business during transition.
• Proactively led resolution to long standing issues experienced prior to migration.
• Interfaces wif IaaS, BaaS, network, data center, and other teams to ensure quality delivery.
• Returned business back to pre-migration levels of stability wifin three months of initial Go Live.
• Acts as technical account manager, participated in sales opportunities, oversaw financials and billing, and sales opportunities.
• Oversaw multiple projects during migration efforts including time and attendance Go Live, monitoring tool replacement, HANA DR, operating system kernel upgrades, database refreshes, comprehensive audit report development, storage migrations, process and procedure implementation, backup/monitoring rollout, ITSM adherence, system performance improvements, and hiring of critical team members.

Confidential - Savannah, GA

Manager, SAP Basis and Security (Acting Technical Architect)

Responsibilities:

• Technical representative sitting on Confidential ’s ERP Leadership Team responsible for technical strategy, project direction, and ensuring delivery against ERP Roadmaps.
• Led team of 25 Basis and Security team members through 5 Go Lives while supporting productive systems comprised of 6,000+ users and a landscape of over 500 servers.
• Acts as technical architect halping to build synergy and strategy around direction of the ERP landscape as well as infrastructure transformation projects including virtualization and cloud-based technologies.
• Responsible for big picture planning which led to structures and support models that pivoted from reactionary to proactive engagement and support.
• Established vision and direction to utilize SAP Solution Manager initially for comprehensive monitoring wif further RSLAF (Run SAP Like a Factory) efforts being delivered through a Global Command Center.
• Lead team responsible for orchestrating patching and maintenance of over 500 SAP and non-SAP servers including Application (ABAP/Java/other), Operating System, Database, Security Vulnerabilities, and server hardening.
• Leads technical team delivering new SAP products such as HANA, Fiori, Business Objects, Hybris, and BPM.
• Acted as point person for a cross functional team efforts to improve customer experience for SAP systems leading to 20x better performance.
• Successfully integrated and deployed offshore teams to ensure around the clock coverage for monitoring, support stack implementation, refreshes and system health assurance.
• Optimized processes and used toolsets which enabled six systems to be repeatedly refreshed simultaneously in under 3 days executing over 66 refreshes from production in one year.
• Participated in Confidential Sustainability as a building Team Lead and executive sponsor.

Confidential - Radnor, PA

Senior SAP Basis Administrator

Responsibilities:

• Provided technical leadership and project support for eight Go Lives totaling approximately 6,000 logged on users wif continued sizing, tuning, and planning for upcoming Go Lives that will total over 7,000 users at completion.
• Performed all Basis related tasks including project activities, maintenance tasks, Go Live planning/support, performance improvement and refreshes of the SAP landscape including Solution Manager, GRC, Portal, a 6 TB ERP system as well as a 3 TB BW system.
• Technical lead for preliminary archiving activities, scope definition and vendor selection for upcoming full SAP archiving project.
• Technical lead for the identification and removal of unnecessary data responsible for recovering over 3 TB of space prior to full archiving project launch.
• Responsible for performance improvements of ECC and BW resulting in maintaining sub-second response time for an ECC system while bringing 4,000 additional users onto SAP.
• Refined system copy procedures cutting manual activities by 75% and total time by 40% along wif detailed guide creation and of other team members.
• Responsible for mentoring junior team members and creating documentation to be used by the SAP technical teams.

Confidential

Principal Consultant II

Responsibilities:

• Senior SAP technical consultant involved in multiple implementations from Blueprint to Go Live.
• SAP Architect and Basis administrator for a large, 2 year ITAR compliant A&D implementation responsible for hardware selection, SAP landscape design, installation, patching, data center migration, disaster recovery planning, Oracle database upgrades and project support for a technical landscape including 19 SAP products spread across 100 servers wif primary products being ECC 6.0 w/ EHP4, GTS 7.01, EP 7.01, BW 7.01, PI 7.10 and Business Objects. Responsibilities also included managing a team of seven including Basis, networking, operating system, and database personnel.
• Co-lead a team of SAP Basis staff responsible for installation, maintenance, project support, disaster recovery planning and landscape design for a multinational corporation spanning multiple Go Lives over a two year period wif primary products being ECC 6, GTS 7.0, and BW 7.0.
• Co-lead technical divestiture project migrating customer systems to hosted environments.
• Perform all Basis related task for global implementations on various OS platforms and SAP versions; ERP, BI, GTS, Solution Manager, Portal, PI, BOBJ, HP Quality Center, LoadRunner, RWD uPerform, CPS Redwood on Windows/SQL and AIX/Oracle.
• Responsible for knowledge transfer including documentation to colleagues and customers.
• Participate in sales pursuits for new and existing customers.

Confidential - Glen Mills, PA

SAP BASIS Administrator

Responsibilities:

• Install and maintain SAP environments ranging from 4.7 to Netweaver 2004s.
• Create white papers on installations and upgrade paths for SAP ramp-up products such as ECC 6 before official GA release to assist Basis consultants at client sites.
• Lead, create, and manage solutions comprised of preconfigured systems used to jumpstart client engagements in industries such as Utilities, Pharmaceuticals, and Aerospace & Defense including upgrade of solutions from ECC 5 to ECC6 used at client sites.
• Develop companion guides to assist consultants in various scenarios such as installations, upgrades, and technical aspects across the entire SAP suite of products.
• SAP Basis Lead for R/3 Enterprise 4.7 and Netweaver 2004s installations for mid-market Utility customers.
• Provide remote and on-site SAP Basis and Microsoft Windows guidance and support to consultants during SAP implementations.
• Initiate and manage Enterprise Backup and Recovery solution relating to SAP.
• Troubleshoot, diagnose and resolve Basis issues across different SAP platforms.
• Provided landscape design, vendor hardware selection, and installation of SAP for internal and customer systems.
• Onsite and remote consulting for the following customers: Newport News Waterworks, Southern California Edison, Bealls, Brookshire Grocery Company, and Gainesville Regional Utility.

Confidential - Murfreesboro, TN

Information Technology Support Technician / Basis Administrator

Responsibilities:

• SAP Basis Administrator responsible for the implementation and administration of SAP R/3 4.7 Ext. 2.00 ISU/CCS 4.72, Customer Relationship Management 4.0, Business Warehouse 3.1, and Utility Customer E-Services.
• Lead Basis Administrator for MTEMC for the full life cycle of the project.
• Mentored and trained new employees on SAP Basis activities and system landscape.
• Integral member of a global implementation team that installed and configured 22 servers including three Microsoft SQL Server clusters running SAP.
• Led the upgrade from a Windows NT 4.0 domain to a Windows 2003 Active Directory forest wif multiple domains.
• Upgraded Microsoft Exchange 5.5 messaging environment to Exchange 2003 using Front-End / Back-End topology.
• Installed and configured many Microsoft Remote Installation Servers (RIS) to allow for rapid desktop and laptop computer deployment.
• Administered both Windows NT domains and Windows 2003 domains that utilized DFS, DHCP, DNS, WINS, and RIS.
• Managed hardware and software installations and troubleshooting mechanisms for over 200 pc’s and HP servers across seven different offices.
• Administered several wireless networks using Cisco equipment.
• Responsible for developing and implementing an accurate inventory of all IT related company assets.
• Advised and assisted the Vice-President of Information Technology in the purchasing and direction of new hardware for the company.

Confidential

Network Specialist

Responsibilities:

• Experience wif maintaining and implementing software applications such as; Microsoft Office, Lotus Notes, Oracle 8.x, SAP, IBM Client Access, Cadra, Lucent Applications, Mocha, MacAfee Anti-Virus, payroll applications, along wif various in-house designed applications
• Participated in team projects such as implementation and design of network infrastructure, licensing compliance, inventory, application rollout, reengineering of systems, and cost savings.
• Extensive administration of an NT domain environment of 350+ people.
• Management and maintenance of Cabletron Smartswitch 2200 and 6000, Hp switches, Dell Pc’s, HP Pc’s, and IBM servers.
• Experience wif Windows XP, 2000 Advanced Server & Pro, NT 4.0 Server & Workstation, 95\98, and Novell 4.x-5.x.
• Implementation, installation, and backup of NT and Novell servers,
• Worked wif Terminal Server, DNS, DHCP, and Security issues.