SAP Resume Profile

Summary

More than 25 years' experience in providing corporate and academic clients with printed and online documentation that is clear, well designed, and persuasive.

Experience

Confidential

Developed the user manual for Canon's premier DNA analysis instrument.

Confidential

Updated documentation to support the company's preparation for ISO certification.

Confidential

Worked with a team of writers to update policies and procedures for the Home Loans and Legacy Asset Management division.

Confidential

Worked with a team of writers to revise and update more than 350 procedures related to mortgage foreclosure and loss control.
Revised and expanded documentation related to the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 the SAFE Act : a Registration and Renewal Guide for mortgage loan originators, and a Resource Guide for managers.
Edited the user guide for the Vendor Management System of Record, a program used to manage all aspects of vendor relations. Updated training materials for students and facilitators.

Confidential

Created standard operating procedures, work instructions, training materials, web pages, and information sheets.
Edited and updated a wide variety of existing documentation to ensure clarity and accuracy.

Confidential

Created documentation supporting the company's line of archival medical image storage devices, including specifications, user manuals, marketing materials, web content, and statements of work.
Redesigned documentation to be more readable and visually appealing.

Confidential

Wrote and edited policies and procedures relating to labeling of surgical products.
Created training materials for creating labels using the BarTender application.
Updated existing documentation and training materials related to labeling and to the company's conversion to SAP.

Confidential

Created storyboards for e-learning and printed instructional materials.
Created instructor-led training materials for classroom courses.
Performed quality assurance testing on e-learning modules.

Confidential

Reviewed protocols for research in behavioral sciences to ensure compliance with federal regulations and institution policies.
Edited existing instructional materials to improve clarity.
Developed web-based tutorials for use by student and faculty researchers.

Confidential

Wrote and edited marketing content for IBM web sites to promote software solutions for small and medium-sized businesses.
Performed user acceptance testing on web pages to ensure functionality and ease of use.

Confidential

Wrote the user manual for ChannelAdvisor Pro, a comprehensive suite of tools for managing all aspects of running online auctions on eBay.

Confidential

Edited the company's documentation supporting its data migration products.

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