SAP Resume Profile

Summary

More than 25 years' experience in technical writing, editing, and instructional design.
Strong attention to detail, quality, and deadlines.

Skilled at:

Creating original content using input from subject matter experts.
Editing existing documentation to improve clarity and usefulness.
Creating clear and persuasive marketing materials and web content.
Using graphics to enhance the organization and effectiveness of documents.
Tailoring documents to accommodate diverse audiences.

Experience

Confidential

Developed a variety of nonfiction and fiction titles for digital and print publication. Edited content, created book covers, and produced marketing materials.

Confidential

Developed the user manual for Canon's premier DNA analysis instrument.

Confidential

Updated documentation to support the company's preparation for ISO certification.

Confidential

Worked with a team of writers to update policies and procedures for the Home Loans and Legacy Asset Management division.

Confidential

Worked with a team of writers to revise and update more than 350 procedures related to mortgage foreclosure and loss control.

Revised and expanded documentation related to the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 the SAFE Act .

Edited the user guide for the Vendor Management System of Record, a program used to manage all aspects of vendor relations. Also updated training materials.

Confidential

Created standard operating procedures, work instructions, training materials, web pages, and information sheets.

Edited and updated a wide variety of existing documentation to ensure clarity and accuracy.

Confidential

Created documentation supporting the company's line of archival medical image storage devices, including specifications, user manuals, marketing materials, and web content.

Redesigned documentation to be more readable and visually appealing.

Confidential

Wrote and edited policies and procedures relating to labeling of surgical products.

Updated existing documentation and training materials related to labeling and to the company's conversion to SAP.

Confidential

Created storyboards for e-learning and printed instructional materials.

Created instructor-led training materials for classroom courses.

Performed quality assurance testing on e-learning modules.

Confidential

Reviewed protocols for research in behavioral sciences to ensure compliance with federal regulations and institution policies.

Edited existing instructional materials to improve clarity.

Developed web-based tutorials for use by student and faculty researchers.

Confidential

Wrote marketing content for IBM web sites to promote software solutions for small businesses.

Performed user acceptance testing on web pages to ensure functionality and ease of use.

Confidential

Wrote the user manual for ChannelAdvisor Pro, a comprehensive suite of tools for managing all aspects of running online auctions on eBay.

Confidential

Updated the company's documentation supporting its data migration products.

Confidential

Wrote software user manuals for more than 50 information management programs for use in medical, academic, and business settings.

Created marketing materials, reference guides, training materials, and newsletters.

Confidential

Revised the user manual for Virex, a leading antivirus program for the Macintosh.

Confidential

Created Getting Started With DOS, an interactive self-study course for personal computer users.

Confidential

Created the user manual for WalkThrough, the first real-time 3D design application for desktop computers Mac User magazine's Breakthrough Product of the Year .

Confidential

Revised Roger C. Parker's Desktop Publishing with WordPerfect second edition .

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