Summary:

• SAP ABAP-CRM ABAP consultant with 9 years of experience in Implementation/Support/ Upgrade projects.
• Worked on SAP CRM Sales, SAP CRM Service, SAP CRM Marketing CRM Loyalty Management , SAP CIC module
• Experience in Web UI, BOL, GENIL programming, AET and EEWB.
• Experience in customizing middleware for data replication from R/3 to CRM and CRM to R/3.
• Experience in giving technical solutions to the team from onsite, reviewing code and testing all the developments with business scenarios and signing off the developments.
• Experience in CRM 7.0 EHP2, and ECC 6.0
• Experience in various areas like ABAP, CRM ABAP, Web services and ALE/IDOCs.
• Having experience in SAP SD, SAP MM SAP CRM.
• Worked as an Onsite Coordinator USA , Finland managing the team and providing the solutions from Onsite
• Experience in gathering and analyzing requirements for SAP CRM applications.
• Handle teams of onshore and offshore developers - assign and review allocated tasks working with the team manager based on project and business needs
• Handled number of projects in both Team and Individual environments with excellent presentation and interpersonal skills. Excellent Offshore and onsite experience
• Worked on Conversions using External List management in SAP CRM
• Have experience in WebUI, creation of a Popup window using custom component and standard component
• Worked in WebUI component in defaulting a value in Account search screen
• Experienced in SAP CRM Alert notification development with customization
• Experience with SAP CRM Sales Manager Application in Mobile
• Worked on Web services for integrating SAP CRM system with Third part system
• Have experience with Territory Management system development using BADI and customizing
• Enhanced SAP WebUI component for adding custom fields in Account Search
• Have experience working with Component Usage technique with SAP WebUI
• Enhance SAP WebUI to add custom table as New Assignment block on Account over screen
• Worked on BADI for Campaign copy control, Opportunity
• Worked on WebUI Item assignment block to add custom fields to the item table
• Experienced in creating and customizing SAP Scripts and Smart forms.
• Enhanced SAP WebUI component to add addition fields for product search
• Worked on SAP CRM BRF, for Lead distribution
• Worked on CRM ICW
• Dynamic value population for a field in WebUI based on the value of other fields
• Have knowledge on SPDD/SPAU on SAP upgrade.
• Extensively worked on ABAP/4 Reporting Classical Interactive , ALV Reports List Grid , Dialog/ Module Pool Programming Screen painter, Menu painter Performance Tuning, CMOD, SMOD having detailed expertise on SAP MM, SD..
• Excellent Debugging, Trouble-shooting, Event Tracing and Performance Tuning Skills.
• Experienced in developing interfaces using RFC, ALE, IDOCs, EDI, BAPIs.
• Good knowledge and experience on IDOC programming, testing for inbound and outbound IDOCs, extensions and creating custom IDOCs as per business requirement.
• Used BDC programming like Call Transaction, Session Methods, Recording and LSMW for Data conversion, field mapping and uploading data.
• Experienced in using various modularization techniques like subroutines, Function modules and class modules.
• Expertise in enhancements and modifications using user exits worked on BADI.
• Experienced in using ABAP components such as Data Dictionary, Table control, ABAP Query, Structures, Domain, Data Element, Table Maintenance.
• Have worked with Changing SAP Scripts Smart forms development.
• Worked on a ABAP for Script Logic Custom BADI in BPC and tested it using the program UJK SCRIPT LOGIC TESTER
• CRM Customizing on CRM Sales Service on the Navigation Bar Profile, Number Range configuration, Alert monitoring configuration, Action profile configuration.
• Expertise in Performance Tuning and Debugging. Used tools like SQL trace, Runtime analysis, code inspector tools for optimizing the performance
• Handle teams of onshore and offshore developers - assign and review allocated tasks working with the team manager based on project and business needs
• Good communication and inter-personal skills, accustomed to work in a team environment with tight schedules and capable of working efficiently under pressure, manage multiple project and cross train sub-ordinates in other Functional areas.
• Develop and enforced development standards by performing code reviews for development done by onsite and offshore developers

SKILLS SUMMARY:

• ERP: SAP ECC 6.0, SAP CRM 7.0 EHP2,
• CRM-ABAP Tools: BOL Genil,WebUI Component, BDOC, BADI, Web service, smart forms,
• Object oriented programing, CRM Middleware, BADI Enhancement Spot Performace tool.
• ABAP Tools: IDOC,smartforms, ABAP Workbench, Workflow, Data Dictionary,
• OOPSAbap BADI,LSMW,Report Painter, Screen painter, Menu painter, Function Builder,SAP Script,WebUI Configuration.
• Framework Expert: CRM Web UI

Confidential

SAP CRM ABAP Lead

Consultant

Environment: SAP CRM 7.0 EHP2

Responsibilities:

• Refund Renewal: CRM allows members to renew their membership for multiple years. If a member decides to rollback renewal of one or more future years and get a refund of the membership fee paid, the Refund Renewal process will be used to roll back the membership expiration date and issue a refund. Which involves Webui enhancement on button creation and navigation to screen.
• Webservice Call: The service call to confirm User authentication and sign up the Membership.
• Generation of WebUI Popup on Account Screen: New component was created as a popup which would hold Original and validated address the user can choose the original or the validated address and the user selection is updated on the Business partner.
• Worked on CRM ICW to confirm the business partner:
• The Search process is a manual practice in which the user will start from either of the channels warehouse, interaction centre or ecommerce United States and Canada . Member search is made to confirm if a member already exists. The user can either go for creation of a new member, if member do not exist. This enhancement design covers the member search which is done in order to ensure if a member already exists and the member/membership details are to be updated.
• Worked on a requirement for ABAP for Script Logic Custom BADI in BPC and tested it using the program UJK SCRIPT LOGIC TESTER

Confidential

SAP CRM ABAP Lead Consultant

Environment: SAP CRM 7.0 EHP2

Responsibilities:

• External List Management: The Business partner create / update that happens through ELM would display Information message to user to accept the Validated or original address, and a duplication check would be done and the information would be show to the user
• Generation of WebUI Popup on Account Screen: New component was created as a popup which would hold Original and validated address the user can choose the original or the validated address and the user selection is updated on the Business partner
• Achieve Field Defaulting: The Achieve field of Account Search Screen to be defaulted with a specific value.
• Alert Notification: Worked on Alert Notification, the notification would be triggered when an opportunity is created or when a user status is changed.
• Enhance Field on Account for Mobile: BADI Enhancement done for Updating Geo code values for Account address in CRM Sales Manager.
• Data Table on MDO for Mobile: Creation of Data Table Drop down values on Mobile for Department functions fields of contacts
• Addition of fields on Activity: Creation of two custom fields in CRM WebUI to retrieve the contact information on the account and displaying it when creating an activity
• The Business Partner data Product is converted from the legacy system to the SAP CRM system using LSMW.
• Enhancement of Account Search with a custom field: Filter Accounts based on the Sales Org of the Login User. WebUI Enhancement done to the Search Screen of Business partner to add new field and filter the result based on the custom field value
• Addition of Custom field to Territory: Addition of custom attribute to Territory and assignment of territory to Business partner based on the custom attribute value.
• Search Help with Component Usage: The search component of Campaign was used as an F4 help for Campaign ID created in Opportunity screen
• Add Multiple Items to Quotations: WebUI Enhancement done on the Product popup screen to select multiple products and assign them on to the Item Assignment block of the Quotation.
• Addition of Assignment Block to Account: The custom table related to Customer in ECC system was replicated into CRM system as a new Assignment block in Account Overview screen.
• Equipment Record Indicator on contract Selection: The change done to the WebUI popup screen to add an indicator next to the contract to show the user that the equipment exists in one or more contracts
• Campaign Copy Control: To copy the Attachments and notes to the campaign generated Lead Transactions and Task Transactions. This was applied for Campaign Elements as well using BADI.
• Population of Equipment data on Service Order: WebUI component for Service Repair order is enhanced for Copying of equipment record information into service or repair order that are created from Account Identification
• Addition of Employee Responsible to Transactions: Report program to update employee responsible on transaction from Territory. This enable all reps from territory will have visibility of the transaction in the mobie app
• Smart form Generation for Service Request: The form is intended to act as a summary of a call processed by an agent. All pertinent information captured on the service request transaction will be populated in this form
• Enhance Product Search on Service Request: Additional search fields are added to product search within the Referenced Object assignment block on the service request
• Lead Distribution using BRF: Created a Report program for BRF Rule upload and worked on BRF execution on Lead
• Establish relationship between Business partners when an Order/Opportunity is created in a Mobile APP.
• Development of Web-service Enhancement On transaction Business Partner to enhance the Lead creation with Sales Organization.
• Interactive Reporting: Extension of new fields on Interactive Reporting for Transaction and Business Partner
• Creating new fields in opportunity screen for Campaign ID and Campaign Description and populate the values for the custom fields when opportunity is created from Lead
• Dynamic value population in Webui for a Customer Type field on Service Request based on function group division.
• Development of Custom Popup for confirmation in Webui.
• Development of Buttons Open/New on the Toolbar
• Navigation from Search Screen to display of new screen to create Configuration unit.
• Received Polaris Award twice
• Submitted white paper on ELM
• Assert creation on Alert, and SAP CRM Sales Manager Application on Mobility.

Confidential

SAP ABAP Consultant

Environment: ECC 6.0

Responsibilities:

• Onsite Coordinator: Coordinated offshore Nokia Siemens logistics programming development team from Finland.
• Co-operation with Accenture client management and Customer's team management
• Projecting offshore capability to client team logistics meeting and trying to bring more objects to the organization
• Providing timely responses to all client requests, meeting deadlines and budgets.
• Evaluating ,estimating prioritizing of Objects/change requests before assigning to offshore team, Reviewing and testing before delivery
• Providing technical support for project Transport release.
• Development of Customized outbound IDOC Generation
• Development of SAP Script specific to multi language
• Identification of all possible test cases, positive and negative
• Domain length change
• Application of SAP Notes
• Modification to change history table by modifying the standard functionality
• Worked on SPAU and SPDD list functionality
• As part of CAMS Assessment cycle , assessed 10 resources
• Resolving Transport conflicts

Confidential

SAP ABAP Consultant, CM Module

Environment: ECC 6.0

Responsibilities:

• Understanding and implementation of functional and technical requirements in scope of claim processing for SAP-CM Module
• Developments of objects are done using BDT and BRF tools.
• Reviewing Technical Design, Coding and Unit Test Plan of the objects developed by peers
• Search: Designing of fields for restricting the search based on Plate No.
• Configuration of screen Sequence based on the internal claim type liability and comprehensive .
• Appending customized fields to the standard screen for Policy snap shot.
• Disabling and enabling of fields and check box for Claimant screen
• Creation of the complete screen for Notes Screen with new field groups, views, sections and screens. Disabling and enabling of field groups based on the internal claim type
• Upon reopening the claim, if a capital reserve has been defined for the claim level, the administrator must get a message with the possibility of adjusting the reserve.
• If the value for the claim closure is yes , then the field closure reason must be selectable else hide the field
• If the field claim closure is selected, then all the open receivables should be cancelled or written off.
• Creation of synchronous online interface: FS-CM acts as a Service Requestor and SV-order component acts as a Service provider. The Function Module calls the service SV Send Order with the specified parameters, and gets the return parameter from SV-Order component.
• Call the Task which in turn triggers the payment and reserve workflow.
• Displaying of error message based on condition.
• Conducted brown Bag sessions on SAP-ABAP for new Joiners
• Received Excellence award for learning BDT/BRF Tool.
• Received award for building Technical Capabilities
• Received award for taking challenging objects