SUMMARY

• 9 years of IT experience in SAP blue printing, requirement analysis, design, development, implementation as well as configuration and production support of various ERP and non ERP systems.
• SAP Techno - Functional Consultant with experience in SAP ECC and SAP CRM Design, Development, Maintenance and Support with strong understanding of integration between SAP CRM and SAP ECC modules such as MM, SD, FICO, and PP & PLM.
• Experience in Functional, Business Analysis, implementations, upgrade, Business Process Reengineering, Feasibility Analysis, Configuration, Testing of SAP CRM & SD. Experience in Business blue print, Realization, Testing, Go-live preparation, Go-live, Post live support.
• Hands on experience in a typical SAP project implementation phases including Project Preparation, Business Blue Print, Realization, Final Preparation, Go Live and Support.
• Experience in leading and managing ECC technical development teams offshore & onsite in SAP implementations.
• Firsthand experience spanning the entire range of the SDLC: Gap analysis, Effort Estimation of RICEF, Prototyping, analysis, data mapping, writing specifications, design, development, testing, quality adherence, documentation, Cutover Activity, planning execution, implementation, troubleshooting and customer support.
• Strong expertise in developing Classical and Interactive Reports, Module Pool, BADIs, user exits, Enhancements, BAPIs, RFCs, LSMW, Workflow, Adobe Forms, Webdynpro report and CRM ABAP.
• Hands on experience with CRM(2007,7.0,7.1) Web UI (user interface) with SAP Net weaver (NWDS)
• Hands-on experience in Configuration of Enterprise portal related roles for CRM and ECC.
• Worked on 3 full life cycle implementations and 1 roll-out Projects.
• Experience in design review, code review, performance tuning using various tools like SQL trace (ST05), ABAP trace (SE30), Code inspector (SCII) and Code Profiler.
• Expertise in SAP CRM: Web Channel Internet Sales (ISA), Customer Interaction Center (CIC), CRM Internet Sales (B2B, B2C), top-n-list and Web Shop CRM Base Customization for Market planning, Campaign Management. Performed Business Requirement Collection, Process Analysis, Gap Analysis, Opportunity Management, Activity Management and Workflow Management.
• Expertise in CRM Web UI enhancements using Component Workbench, Enhancement sets, Generic Interaction Layer (GenIL) /Business Object Layer (BOL) Development and Modifications & Extensions, Navigation bar profile customizing, Dynamic navigation customizing, Runtime repository enhancement and Business Role customizing.
• Experience on customization and configuration experience in Business Partner, Organization Management, Master Data, CRM Activities, Orders, Service orders, Complaints, Campaign Management and Marketing Planning and Segmentation
• Experience in analysis and development of Business Applications and having strong technical documentation, testing and troubleshooting skills.
• Experience covers Manufacturing, Oil & Gas, Food and Health care Industries.
• Developed LSMW Objects for DATA Migration from Legacy to SAP in SAP Implementation.
• Experience in Data migration, Data Validation, Cleansing and Transformation using SAP business objects (BO) Data Services.
• Extensive middleware support involving BDOC monitoring, problem solving, OSS notes implementation and various enhancements on customer and product download. Data migration tools used for LSMW.
• Experienced in debugging trouble-shooting ABAP code and helping Business to develop specifications and understand user requirements.

TECHNICAL SKILLS

Enterprise Applications: mySAP - CRM 5.0, CRM 2007 and CRM 7.0 ECC 6.0, SAP Net weaver BW 7.0 SAP CRM Web Channel (Internet Sales-ISA) SAP CRM CIC- Sales and Service

SAP CRM Technical Skills: Good knowledge of EEWB,IC Web Client, BOL, CRM Middleware, BSP Workbench .

SAP ABAP/4 Skills: Data Dictionary, BADI,BAPI,BDC,BSP’s, Function Modules, RFC’s, IDOC’s, ALE, Objected Oriented ABAP,BSP

Operating Systems: HP-UX 11i (64bit), Sun Solaris 9(64bit), AIX 5.3, Windows NT & 2000

Technology Platform: SAP NetWeaver 7.0

Data Quality Management Software’s: SAP Business Objects Data Quality Management for SAP CRM

Web Technologies: XML,XSL,XSLT,XPATH,JavaScript,HTML/DHTML

Languages: ABAP/4, Java, C++ and C

PROFESSIONAL EXPERIENCE

Confidential, LA

CRM CIC WEBUI Techno/Functional Consultant

Responsibilities:

• Added custom fields to the WebUI screen for Account Identification page.
• Worked on CRM to HR data integration and created profiles for HR agent.
• Enhanced Components Interaction record history, Account identification, Inbox, Knowledge Search screens Using CRMWEBUI framework.
• Worked on Event Handling and BOL/GENIL programming to provide the custom functionality on WebUI
• Creates Enhancements implementations for CRM BUPA IL SEARCH for BP filters, Inbox Items for field label adjustment in Inbox result list screen.
• Worked on data migration for HR data loaded into CRM. Used LSMW tool for Accounts & Contracts data load.
• Formulated Data from legacy systems. Managed data load error recovery.
• Handled technical issues and coached business partners.
• Configured Org.model setup for HR & IS agent business users.
• Developed custom screens for interaction center WebUI with activity, inquiry forms.
• Worked on master data components for getting Business partner relations with their contact persons and enhanced business partner components. Provided contact person information into the result list when agent click on search button.
• Supported middleware and resolved Bdoc issues.
• Worked on other objects like HR contractor replication, ALE-HR integration, updated interaction status when closing incident. Copy description and case from interaction to inquiry.
• Customized organization search window, added consumer role to new account, Activity form, smart form integration
• Configured action profiles, navigation bar profile, UI framework.
• Worked on various types of business transactions including Sales Orders.
• Understanding and documentation of existing Internet Sales Application (ISA).
• Based on business rules clearly define the routing of incoming calls for 311.
• Involved in Workshop preparation, designing the functional specs during Blue print sessions using ASAP methodology.
• Configured the entire Interaction Center module of SAP CRM 5.0
• Done R/3, BW, CRM Integration and mapping Master and Transactional data.
• All relevant settings made to call objects & components from Action Box & Automated workspace thru the Front Office CIC.
• Document & report on the use of implementation techniques & practices adopted
• Product selection using Up/Down-Selling and Cross-Selling functionality
• Worked on call list processing
• Creation and Processing of sales orders
• Material master extension for different views, using BSP application and the same was Integrated in Enterprise Portal
• Modified Standard IC Web Framework by replacing Controller, Views and by creating custom BOLs for Identify Account.
• Development in Business Partners functionality. Enhanced additional fields in Opportunity and Business Partners using EEWB (Easy Enhancement Workbench).
• Worked on ALERT Modeler and SAP CRM Scripting and modified the framework layout in order to refresh and to display the note pad to the agent.
• Specified, enabled Text usage from Customer, Sales, Delivery, Billing Documents.
• Configured Output Determination for Sales Documents, Billing Documents.
• Setup and configured middleware for customer master, material, equipment and IBASE for data exchange between CRM and ECC.
• Developed an enhancement to default plant and company code in Consumers replicated from CRM to ECC.
• Enhanced middleware to replicate ECC Equipment status to IBASE in CRM.
• Recommendations given as per the project requirements mapping the CTI functionalities to business and customer network in relation to IC WebClient integration
• Extensive interaction with the Business Users providing SAP Phone user training for the entire Business Process and requirement specific Business scenarios.

Confidential, Lexington, KY

SAP CRM ABAP Consultant

Responsibilities:

• Designed Technical Specifications from functional specs provided & documentation.
• Defined customer profiles, target profiles, product proposal, and Product association rules for Cross/Up Selling for Global, personalized target groups.
• Deployed, configured CRM (ISA) application for various business scenarios such as B2B, B2C, Catalog administration, Web Shop Administration based on business requirements.
• Managed CRM features such as action management, order confirmation by Email, customer part numbers based on Business Requirements.
• Creation of Test plans and test data and involved in end-to-end testing in SD and MM modules.
• Customized Pricing Procedures such as defining Condition Types, Condition Tables, Access Sequences, and Condition Records.
• Involved in Billing Procedure in customization, configuration of Inter Company Billing, Revenue recognition, Rebate agreements, Integration with Accounting.
• Controlled flow of documents as per business needs through copy control, document changes.
• Configured Credit management in line with credit policies set-forth by policy directives of company.
• Defined Checking Rules to design System reaction to credit checks under different situations.
• Developed an RFC to retrieve all the matching records of the Business Partner for the given window key.
• Implemented BADIs to filter all the Direct and Indirect BP for the Quarterly Batch program & to populate the fields Name1, Org account Number, category and address usage type into IDoc segment.
• Report generation to sync up organization and agent data in CRM. It also used to pull all BP ID’s and organization Numbers from CRM.
• Developed a program to release the IDOC's based on the message type and count.
• Implemented a BADI to explode the Target Group and capture BP details in a custom table when an Address List is created in External List Management (ELM). Extended the standard ELM address list fields to capture customer specific fields.
• Development in Business Partners functionality. Enhanced additional fields in Opportunity and Business Partners using EEWB (Easy Enhancement Workbench).
• Specified, enabled Text usage from Customer, Sales, Delivery, Billing Documents.
• Configured Output Determination for Sales Documents, Billing Documents.
• Configured EDI for inbound, outbound invoice, delivery, shipment, sales order transactions.

Confidential

Senior Application Consultant

Responsibilities:

• Customization of Web UI, Webclient UI profiles, assigning profiles to the organizational units/positions, defining account identification, business transaction, Tool bar, Activity clipboard, Navigation bar profiles, defining agent inbox settings, Creating Interaction center Functional profiles in the CRM system based on the process requirements.
• Worked on the CRM 7.0 UI configuration Tool and Application Enhancement Tool for custom fields, Views development.
• Experienced in ISA B2B and B2C CRM Internet Sales application development, product Catalog, shop management, customization for configured product, external product Catalog integration, order and contract processing, price determination and ATP check and e-marketing.
• Involved in the Configuration of Business roles in CRM 2007 Web UI
• Configured Internet sales applications (ISA) and Customer interaction centers (CIC) in CRM 2007.
• Customization new CRM 2007 UI, copying the standard views & customization; configurations related to new 2007 UI.
• Worked on Updating Identification Data for the Channel Partner and Developed stand alone report for Updating Opportunity Status
• Implementation BADIs for various requirements like Order should not be saved with errors and adding maintenance line to Opportunity Lead gets promoted and Campaign Determination & coupon validation in B2B store while order creation from ISA catalog/Web shop etc
• Modified Standard Web UI Framework by replacing Controller, Views and by creating custom BOLs for Identify Account.
• Development in Business Partners functionality. Enhanced additional fields in Opportunity and Business Partners using EEWB (Easy Enhancement Workbench).
• Implemented Transaction Launcher to create a Service Notification in ECC from the IC Webclient screen.
• Developed custom RFCs for serving the purpose of Catalog & Sales Process.
• Developed batch program for product catalog staging replication to TREX Engine. This program is also take care of copy, replication, activation and deactivation indexes mechanisms used in CRM to publish data to TREX.
• Worked on Warranty validation in Service process for Web UI development.
• Customized Enterprise Sales capabilities such as Quotation, Order Management, created a channel for capabilities to interact with base customizations
• Material master extension for different views, using BSP application and the same was Integrated in Enterprise Portal
• Automatic determination of service contracts and SLAs in Service Orders.
• Worked on integration of CRM billing in sales scenario with overall billing process.
• Maintained SAP Phone System settings, Agent settings, Queues and CMS profiles.
• Using CRM middleware, downloaded Z table (ZTENVFEE) data from ECC to CRM by creating mapping function modules in both systems for Pricing in CRM.
• Developed new interface for CTO Options and Add-ins Localization to retrieve CTO elements (group or item) and assortment of Add-ins as well as their appropriate localization with pricing for add-in items to B2B front end.
• Developed an interface for getting the Promotion data at the header & item levels
• Developed an interface for displaying the Catalog with enhanced attributes at Catalog Area level and Catalog Product level and convert the data into XML
• Developed interfaces (web services) which will store the cart data and creates a token id & retrieve the cart data against the token id.
• Campaign Determination & coupon validation in B2B store while order creation from ISA catalog/Web shop. BADI: CRM CAMPAIGN BADI
• Developed BADI: COM PCAT VAL, Product Custom attributes replication to TREX to expose the content attributes on the B2B storefront end. (Attributes: Is addin, Is bundle)
• Implemented an interface for product catalog view restriction in CRM system from B2B storefront end. FM used: CRM ISA PCAT GETFROMBUPA
• Developed an interface, smart form to display ISA order created in PDF output from B2B front end. Used FM: CRM ISA ORDER CONVERT TO PDF
• Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.
• I also wrote test plans and test cases of the business process and the application
• Experienced in solution analysis, pre-sales and planning
• Analyzing customer requirements and developing software design documents and technical specifications for the solution to address those requirements.
• Developing and modifying user interfaces and their respective functionalities in CRM for the interaction center (IC) web client.
• Responsible for preparing project plan and user acceptance testing.
• Took part in meetings with senior business analysts and managers.
• Preparing and analyzing code review documents.
• Understood various process plans, functionality and business in detail to prepare integration test plan.
• Mentoring team members on the IC web client.

Confidential

SAP Technical Analyst

Responsibilities:

• Worked in the IC Web Client Component workbench for the User Interaction Unification Project for the SAP CRM 5.1 release.
• Using ABAP Objects, IC Web Client Technology for UI Development.
• Worked on Sales, Mobile Sales, CIC (Interaction Centre)
• Coordination of design and development activities with SAP, Germany.
• Reporting code performance and status reviews.
• Unit testing of applications.
• Integrated testing of the complete system.

Confidential

SAP ABAP Developer

Responsibilities:

• Created interactive reports for displaying lists.
• Reports created for finding the outstanding balance of the customer based on the given company code and posting date.
• Designed and implemented data migration from legacy system to SAP R/3 using BDC.
• Data migration of Material Master from Legacy to SAP using LSMW.
• Created a form for Sales Order Confirmation.
• Used screen painters, table and tab controls, thereby eliminating the need for the user to go the different screens.
• Involved in the Unit Testing of all the objects created.
• Participated in requirement gathering workshop.
• Involved in design of PTP scenario ( Procure to Pay )
• Procurement of non stock material though SRM
• Business specific PO-SO scenario
• Return to vendor, Consignment and Free goods scenario
• Physical Inventory process
• Configured Output types, Condition Table, Access Sequence and message determination Procedure.
• Configured Material master for specified material types with views required.
• Configured document no. range and type for SRM PR and PO.
• Configured goods issues, goods receipts, automatic movements, reservation, physical inventory, movement types and other relevant objects in inventory management
• Configured organization structure and external vendor catalogue in SRM.
• Defined Put away and Picking strategies and the system was configured for automatic generation of Transfer requirements, Transfer orders.
• Participated in Go-Live activities and Production support for the End-Users.
• Coordinated and conducted Unit testing, Integration testing and provided process documentation.
• Involved in preparing Test scenarios, integration test scripts and helped power users and end users for testing.