SUMMARY

• Multiple Full - Cycle SAP implementations - project planning through post go-live support.
• CRM Web UI enhancements with UI Configuration.
• BOL, GENIL layer level and One Order Framework enhancements.
• Strong Exposure in SAP CRM WEB UI in Sales & Service, Campaign, Marketing and Lead.
• Worked extensively in application design, ABAP Development, Customizing, Enhancement, new full life cycle Implementation and production support.
• Worked on Sprint/Scrum based agile project methodology.
• Configured CRM WEB UI, Creating business roles, configured Navigation bar, work centers, configuration key based customizations etc.
• Involved in various facts of consulting like Requirement Analysis, Process mapping, Configuration, Documentation, Training and post-implementation support.
• Involved in preparation of detailed Test case for the system verification test cycles and Intersystem test cycles in HP Quality Center.
• Worked Extensively on ABAP Objects, Enhancements through BADI Implementation and User Exits.
• Customizing and administering CRM Middleware activities like Replication, Data exchange with R/3 back ends and other systems, Monitoring and error handling.
• Business Rules analysis, designing and modeling.
• Business Rules Development in BRF+ workbench.
• Exceptional developmental skills in SAP Interfaces, ABAP Reporting (classical, interactive and ALV), Dialog Programming, BRF (Business Rule Framework), SAP Scripts, Smart Forms, User Exits, BADIs and system Integration with UNIX based external systems.
• Extensive Experience in ECC 5.0/6.0 Upgrade and Unicode Conversion of Custom Objects.
• Extensive Experience in EDI configuration and programming, Enhancing IDOC’s, ALE, RFC, BAPI, BSP, BADI and business object oriented programming.
• Design & Development on diverse JAVA frameworks (Struts, WebDynpro, JFS).
• Experience in all phases of SDLC including Analysis, Design, Development, Testing, Implementing solutions, Documentation, and User training.
• Worked on Performance tuning, analysis, debugging, code review, unit and integration testing.
• Resolved critical production issues during pre and post Go-Live phases.
• Excellent communication and documentation skills and comprehending abilities.

PROFESSIONAL EXPERIENCE

Confidential, Abbott Park, IL

SAP CRM IC Techno-Functional

Responsibilities:

• Confidential is an American global pharmaceuticals and health care products company. Company got splitted into Abbott and AbbVie, as part of Data privacy, Abbott must not be able to access AbbVie data and vice-versa.
• Interacted with Business to get the details of the requirements.
• Prepared Functional Specs and User Training documents along with Technical Specs.
• Responsible for configuration of Service ticket, IC Web Client, Web UI, ERMS.
• Configured new rule policies in IC manager role.
• Created custom Business Roles and assigned proper Navigation Bar Profiles as per the requirement.
• Implemented Functionality to hide the Menu bar for the reports when they were launched using the Transaction Launcher.
• Added custom fields to BP using EEWB to store extra data transferred from ECC which needs for validation in CRM side.
• Enhanced Search functionality of INBOX in Service Center to search only for the service tickets which were created only after Go-Live.
• Create Custom Reports for Service tickets and Cases as per the requirement. Provided a link in the Interaction center to access these reports using transaction Launcher.
• Implemented changes in the Middleware user exits to transfer the employee data from ECC to CRM through ALE.
• Enhanced Case management BSP component to hide fields and Assignment Blocks as per the requirement.
• Implemented new functionally in Identify Employee view to find the latest Business Partner of an employee when an agent search for the Employee.
• Added few custom fields as per the requirement in the Identify Employee, Interaction History, INBOX and Service ticket Views.

Confidential, Woodcliff Lake, NJ

SAP CRM WEB UI Technical Lead

Responsibilities:

• Blueprint workshop sessions to consolidate detailed business requirements and conversion to process flows.
• Being a part of the implementation team, started with building POCs and giving demo to the business.
• Interacting with functional consultants and analyzing which requirements are feasible technically.
• Designed the Enhancement strategy for CRM WEB UI for Localization.
• Preparing the coding standard document and streamlining the code review process.
• Submitting effort estimates for every technical requirement.
• Preparing technical specification documents.
• Implemented custom validations both Confidential the UI layer as well as BADI layer.
• Enhanced standard components to add custom attributes to be displayed on the WEB UI.
• Worked on Lead, Campaign and Marketing segmentation enhancements to meet the custom requirements.
• Involved in initial middleware activities like registering queues, sites, subscriptions, number ranges, PIDE setup to replicate data b/w CRM <->ECC & CRM<->GroupWare.
• Configuration settings for replication like registering queues, setting up error handler, reorganizing middleware data, maintaining time zone, checking ISO codes.
• Extensively worked on AET and RAP tools to build the Custom Assignment Blocks in WEB UI.
• Implemented Records Last accessed functionality in the Search screens of Account and Contact Applications.
• Enhanced the functionality of External List Management.
• Implemented Custom BADI for Custom Name Space for Enhanced Components.
• Implemented Portal integration with CRM WEB UI to launch the WEB UI screens for Portal.
• Created new Form and Table views in the standard components to display custom fields.
• Developed WebDynpro components as per the client requirement for Contact and Opportunity applications. Also involved in Defect resolution while testing.
• Developed iViews to launch the CRM WEB UI screens through portal.
• Involved in Web UI portal Integration.

Confidential, Southbury, CT

SAP CRM WEB UI Technical Consultant

Responsibilities:

• Participated in business requirement workshops to capture the business rules.
• Analyzed the Functional requirement and developed Technical specification document as per the requirement.
• Integrated BRF+ rules into CRM through UI Event Handlers and BADIs.
• Created custom event handler in BT116QIT SRVQ CRM UI component to trigger the external configurator launcher from Service Order.
• Redefined the OneClickAction and Get OCS Table methods to display the custom icons in the Items table view in the Quotation page and Created event handler methods to perform the custom functionality when the icons were clicked.
• Redefined the standard events in the BTEXTCONFIG component to override standard logic with customer specific logic.
• Developed Translator Function for to read configuration from order ( Chars and Values ) and Parse it to details .(Machine/Model/Features )
• Implemented the CRM COND COM BADI to pass the custom fields to IPC.
• Changed in ISA BASKET H BADI to add functionality for Orders in ISA front whenever any changes made to ship-to-party, a mail is triggered to the concern person.
• Made changes on BADI - CRM ISA BASKET HEAD method GETHEAD GET DATA, NAME2 field Form ISA should be saving to text field in CRMD ORDER.

Confidential - Morristown, NJ

SAP CRM Technical Consultant

Responsibilities:

• Conducted user workshops to gather business requirements for business rules.
• Modeled the determination, calculation & validation rules in BRF+ workbench.
• Worked on Implicit Enhancements and Conversion Exit to hide the Bank account number in the Transactions FPCRL, FP05, FP25, FP09 and FP45.
• Integrated BRF+ validation rule for the amount field in IC Web.
• Created custom themes to add Confidential &T logo to IC Web.
• Added ‘With Archive’ Check box to the layout change screen in FPL9.
• Enhanced the Transfer processing transactions FP40 and FPTCRPO using FQEVENTS for transferring items from Security Deposit accounts to Remit Contract Accounts.
• Enhanced standard transactions CAA1/2/3(Contract Account) to display additional custom fields using BDT technology.
• Developed BRF+ application to trigger whenever there is address override refunds for any dollar amount.
• Developed ALV report for Bill Statement summary.
• Integrated FPL9 transaction in IC web such through transaction launcher.
• Analyzed the short dumps in CRM IC web and implemented the SAP Notes to resolve those issues.
• Developed a Function Module to create the Interaction Records on the To and From Account in the CRM side.
• Developed one time utility to reassign the clearing category using ‘BAPI CTRACCONTRACTACCOUNT CH1’.
• Worked on utility program which removes the locks on the documents.
• Worked on AOTS tickets on AR Transfer to initiate WF when Security Deposit is Transferred from 3* series to 2* series.

Confidential, CT

SAP IS-U/CCS Technical Consultant

Responsibilities:

• Supporting UI business related issues occurs during the production running and troubleshooting the problem tickets rose in production.
• Developed a program to get the details of the Delinquent accounts to legal. If the Contract account (CA) has delinquency, then Contact has been created to the Business Partner (BP) using BAPI (i.e. BAPI BCONTACT CREATEFROMDATA) and Legal processing lock will be added to that Contract Account (CA).
• Added custom segments in the 814 Enrollment responses to send the Service address of the customer.
• Fixed syntax errors found during upgrade process.
• Worked with 810, 814 and 867 EDI/IDOC issues.
• Developed an interface program for IVR to get the Customer data.
• Developed a program to load Energy Vision ICAP values to SAP.
• Designed and developed a program to get the information of the customers which are having consecutive zero usage.
• Created new tasks for workflow organization structure.
• Responsible for setting up Information requests in ISU/CRM E services module.
• Resolved the issues with UI Customer Interaction Center (CIC0).
• Worked on Remittance Project which involved in the data transfer between SAP and third party Kubra.
• Modified User Maintenance program to add new line items and new nexus types required for commercial customers.
• Plan, coordinate and manage Unit Testing and Integration Testing activities on the project.
• Solid understanding of other areas of CCS including Device Management, FI-CA, Customer Service and CIC.

Confidential, PA

SAP IS-U/CCS Technical Consultant

Responsibilities:

• Analyzed techno functional related information in connection to existing business processes, identifying areas for techno functional process improvement, and guided the business in the establishment of techno functional objects for effective and efficient business practices in IS-U/CCS.
• Reviewing or sending requests to OSS notes for changes in new version.
• Analyzed and debug the issues in EDI/IDoc Area.
• Developed Programs to carry out the Mass Rate Changes.
• Designed and developed Reports to display/Print Customer usage information.
• Conducting the test for various business scenarios related to Billing and Device Management (DM) modules.
• Involved in the Unit Testing/Integration testing of the EDI transactions.
• Assisted in setting up the service Providers.
• Configuration experience on setting up Service contracts.
• Involved in the performance tuning of the Z programs
• Configured Data Exchange Process for the EDI transactions.
• Customized the 810 function modules to suit the business requirements.
• Developed Settlement Reports to settle the Billing with the third party Suppliers.
• Developed 810 Reports.
• Developed Function modules to carry out 814 EDI transactions.
• Designed and developed an extract with the daily usage information for the Settlement Purposes.
• Developed a Customer Count Report.
• Familiar with the WEDI transaction to develop IDOCs, testing and checking status.
• Worked on 867 to send the usage information to the third party service provider.
• Developed a user exit to exclude Late Payment Interest (LPI) charges for specific customers.
• Conducted techno functional requirements gathering, performed gap-analysis of business processes and prepared the RICE documents.
• Provided support for Device Management team for maintenance for meter reading activities, meter reading upload and download interfaces as well as meter reading validations.

Confidential, CA

ABAP Technical Consultant

Responsibilities:

• Created custom table in R/3 and also created RFC function module to update the custom table from third party system informatica.
• Developed a BDC program in SD to updates the tracking number Confidential the handling unit level based on the External Handling Unit (HU) number using call transaction to VT02N.
• Developed aninterface program in SD to capture the tracking #, total cost of shipment for each outbound SAP Shipment in SAP shipment document. A Shipment Notification is sent from SAP to UPS (carrier) via Web Methods using IDOC SHPMNT05. The IDOC is converted into EDI format by Web Methods into EDI 215 and sent to UPS. In response UPS sends EDI 210 documents to webMethods. The shipment cost and tracking numbers are posted in SAP via RFC calls from webMethods.
• The EDI Message from UPS will contain information on Tracking number and Cost for that tracking number. Web Methods will call an RFC created in ECC6.0 to post this information. Shipment will be having multiple tracking numbers with multiple costs. We have to collect the cost for one shipment and post it in VTTK-TNDR ACTP using CALL TRANSACTION of VT02N.
• Implemented a new BADI for biller direct in FSCM to have custom logic when releasing a bill and while assigning of a user and customer.
• Developed user exit to populate all the custom segments in the IDOC. Modified the include ZXTRKU02 that is part of the user exit EXIT SAPLV56K 002.
• Developed a VOFM billing routine/user-exit in SD to change the billing document creation date to delay revenue recognition.

Confidential, Philadelphia, PA

SAP Technical Consultant

Responsibilities:

• Copied and modified standard transaction ME80FN in MM to compare materials with missing parts transaction CO24. If the material exists in both the transactions then a flag will be marked against that material.
• Support functional analyst to test end to end scenarios in OTC, Procure to Pay (P2P), Inventory Management, Warehouse Management and Financial Accounting Modules.
• Support Unit testing, Integration Testing and UAT and resolve those issues.
• Developed conversion programs for Vendor master, Purchase info records, pricing condition records using LSMW/BDC.
• Developed a VOFM pricing routine in SD to round the pricing condition values to document currency.
• Converted BDC interface Programs like PO creation and MIGO into BAPI Programs using BAPI function modules.
• Worked on equipment, functional locations and work orders data conversion in PM.
• Developed a VOFM copy routine in SD to copy shipping type from sales order to delivery document based on route determination.
• Worked on custom BADI, User Exits, ALV Reporting, SAP Script, Smart forms, LSMW and EDI/IDOC. Worked on Invoice, Invoice list and delivery notes smart forms/SAP Scripts.
• Extended Invoice (810) and delivery note EDI/IDOCs as per the client requirement by adding new fields and new custom segments.
• Also worked on day to day production support issues and enhancements. Day to day support activities includes managing user tickets, analyzing issues, debugging, trouble shooting by configuration changes as well as program bug fixing.
• Developed module pool/dialog transaction/screens with push buttons to accept or decline the PO’s/PR’s for each document or for mass update in MM. This will update the status in the custom tables.
• Designed and developed inspection lots results display report in QM. Selection screen is based on inspection lot, plant and material. Report displays Inspection lot, Master Inspection Characteristics, lower & upper values and results.
• Created an enhancement to copy the inspection lot data from source lot to another new lot data in QM using the BAPI function module. This has been designed to save time of users instead creating the similar lot from scratch. Once new lot is copied users will add or delete the MIC’s based on requirement.
• Worked heavily on FI/CO and MM data conversions from legacy system to SAP.
• Worked with functional and business people for data mapping from legacy to sap related to FI/CO and MM object.
• Implemented a BADI for dispute management in FSCM to have customer specific validations of cases.
• Created technical specifications and helped functional people to create the functional specifications.
• Created BDC programs and LSMW to convert data from legacy to SAP.
• Worked on G/L accounts, Cost centers, Profit centers, asset master and vendor master data conversions in FI/CO and MM.
• Converted/updated Bank data using BAUP transaction. Also worked on open PO’s and vendor invoice data conversions.
• Developed data extract program to extract the data from SAP as flat files.
• Modified the standard check SAP script in FI/CO to print the AP check for signature and other changes are required by the client.
• Worked on ACH bank interface DME programs 820(outbound) and 824(inbound)

Confidential

SAP ABAP Developer

Responsibilities:

• Technical design and migration of interfaces comprising custom process programs, custom tables, and custom functions, data conversion, and mapping of data with external manufacturing systems running in multiple platforms through EDI translator MQ-Series.
• Handled LSMW as well as developed BDC programs, both batch input and direct input, to migrate Materials and services master data in MM, Outstanding Orders and Contracts data in MM, Vendor master with multiple views in MM, Storage bin master data in WM, Materials stock data Confidential Bin level in WM, Customer materials info records data in SD, and Sales delivery data in SD.
• Migrated, customized, & developed ABAP reports in MM, SD, WM and FI. Customized and developed Stock Status Report & Shipping Performance Report, Slow Moving Item Analysis report WM module, Empty storage bin report and Total stock & bin stock per material report in WM, Blocked storage bin report and stock transfer due item report in WM, Evaluation and Analysis of Vendor orders in MM, Payments and purchase activities in MM and AP, Inventory of a material for all movement types in WM & MM, and Analysis of Customer payments and orders list in SD.
• Actively supported SAP systems round the clock, Logging, monitoring of SAP OSS for any SAP support issues and its implementation. Support and maintenance of SAP and interfaces including sub systems MQ-Series and Mercator in production system.
• Worked on open service notifications and work orders data conversions in PM.
• Developed customer exit in PM to set default values when creating maintenance notification or service notification in enhancement component QQMA0025.
• Worked on Master Inspection characteristics, characteristics and batches data conversion in QM.
• Developed Conversion Program for Uploading Purchase orders and Production Versions for Materials and BOM. The conversion programs are for validating and creating upload structures needed for uploading.
• A number of changes are carried out for predefined layout sets according to the requirements and created new layouts.
• Developed BDCs for Vendor Master and Customer Master Applications.
• Developed BDCs for upload of Delivery, Invoice list, and Goods Issued using batch input method.