SAP CRM consultant Resume

SUMMARY

A competent professional with more than 8+ years of experience in which, around 5 years in SAP Customer Relationship Management (CRM) and 3 year in Marketing & sales.
Strong Functional Business Application consultant offering implementation experience in SAP with Industry experience specializing in Retail, Telecom, and Manufacturing industries.
Expertise in areas of CRM Sales and Service, E - Commerce, Mobile Service, CRM - IPC (Internet pricing and configuration), Middleware, Case Management and Web UI.
Technical knowledge to propose solutions based on business requirements, Involved in all stages of System development: Interfaces, Conversions, Integration, Testing, BPPs Documentation, Training and Support, Involved in functional and technical design of interfaces.

PROFESSIONAL EXPERIENCE

Confidential

SAP CRM consultant

Environment: CRM 7.0

Responsibilities:

As a support member of team provided solutions to the User issues within time.
Solve tickets with in the Maximum Processing Time (MPT)
Set up Marketing Planning and Campaign Management Procedures.
Worked on segmentation and Target groups.
Lead management and opportunity management.
External list management & Business partner creation through external list.
Creation of Business Partner in different role, & creation of Organization Unit.
Territory Management, Customized territory hierarchies.
Customized Product hierarchies, Categories, Created Attributes, Set types, Assigned Attributes to set types further assigned set types to the hierarchy and categories and tan to the product.
Customize organization determination procedure (ODP)
Customize Partner Determination Procedure (PDP) as per client requirement.
Customize Status profile as per client requirement.
Customize Subject/Reason profile as per client requirement.
Customize Business Activity Management as per client requirement.
Unit testing and regression testing

Confidential

SAP CRM consultant

Responsibilities:

Confidential

SAP CRM consultant

Responsibilities:

As a support member of team provided solutions to the User issues within time.
Solve tickets with in the Maximum Processing Time (MPT)
Documented the solutions provided to Users and updated knowledge database with the problem faced and the solution provided.
Re-defined the objectives and tactics as per client new requirement.
Re-Defined Partner Determination Procedure, Date Profile, Transaction Settings. and Org. data profiles.
Re-Configured the new output types, access sequence, maintained the partner functions
Re-Configured Lead management, Opportunity management, Activity management, Account and Contact management.
Interaction with the End Users through telephone and net meeting all over the World.
Attend weekly conference calls.
Supported GUI and Web UI.
Provided outstanding client service and developed excellent working relationships with clients.

Confidential

Retail Store Manager

Responsibilities:

Managing all aspects of store operations.
Ensuring fulfilments of store sales targets and compliance with company procedures.
Operating store within budget, controlling all transaction documentations.
Coordinating with internal and external contractors, preparing progress reports.
Representing audit for H&S systems adherence, anti Theft system, equipment readiness.
Liaising with local authorities.
Coordinating financial audit and material and stock ordering, stock taking and reconciling.
Ensuring expense control, setting weekly/monthly targets.