SUMMARY

• Around 5+ years of industry experience as SAP ABAP CRM Technical Consultant, Proficient in CRM 7.0 Web UI Technology including UI Configuration Tool and Application Enhancement Tool (AET).
• Strong work experience with ABAP Dictionary: Creation & Maintenance of Tables, Structures, Domains, Data Elements, Views, Search Helps and other ABAP Data Dictionary Objects.
• Strong knowledge on tools like ABAP Debugger
• Working experience on all ABAP objects including Reports, Function Modules, RFC's, BAPI's, BADI's and Exits.
• Experience in ABAP Object Oriented programming which includes developing classes, interfaces, inheritance, forms, and reports
• Generating and consuming Webservices.
• Strong Debugging skills and Workflow.
• Experienced inPerformance Tuning, SQL Trace and Runtime Analysis
• Strong Knowledge on writing the BOL Programming and One Order Framework.
• Experience in creating BSP UI components consisting of View/ View Set / Overview Page, Runtime Repository, Navigation Links and making changes to BSP UI components like adding component usage, component Interfaces.
• Proficient in BSP and GENIL/BOL architecture. Inbound / Outbound Queue Monitoring. In - depth knowledge on Web Client UI design including Components, Windows, View Sets and View enhancements along with underlying MVC architecture.
• Experienced in developingtechnical designusing the functional inputs.
• Worked on applying OSS Notes
• Designed and developed test scenarios, test cases and test data according to the requirements.
• Mentor and coach for junior developers on SAP ABAP/CRM in Confidential

TECHNICAL SKILLS

Dictionary Objects: (Data Dictionary, Views, Data Types, Type Groups, Domains, Search helps)

Modularization Techniques: (Function, Modules, Subroutines, Methods)

Reports: ALV Grids, List Processing (Interactive Reports) Selection Screens, Classical.

Dialog Programming: (Module pool Programs/Screens, Sub screens, Tab strips, Table controls).

Data Transfers: BDC (Call Transaction & Session Methods), LSMW, RFC's, IDOC's (ALE & EDI) & BAPI's.

Print reports: Smart Forms, SAP Scripts

Enhancements & Modifications: (User Exits, Customer Exits, Copy control routines, FI Substitutions, BADI's, Enhancement Frame Works).

Performance Tuning: Code Inspector, SQL Trace, Runtime Analysis.

Interfaces: ALE / IDOC, Web services, RFC, BAPI Debugging, Version Management, SAP Query/ABAP Query.

OOABAP: Global Classes, Local Classes, Interfaces, OOALV.

Webservices: Generating, Consuming and testing Webservices.

PROFESSIONAL EXPERIENCE

Confidential

Technology Analyst

Responsibilities:

• Discussing with the onsite business users to gather requirements for effective process mappings.
• Online User support - Ticket Handling, resolving issues with very less turnaround time
• Worked on applying OSS Notes.
• Involving in analysis, Bug fixing, coding, to remove the inconsistency in the PB (Product Business).
• Worked on Data Conversionsusing BAPIs.
• Handling Change Requests
• Coordinating among team members to resolve cross module issues.
• Worked on the WEB Ui issues raised by the client.
• Understanding various Client’s business processes, and evaluated business processes
• Responsible for job delivery and coordinating with the onsite team/client
• Delivery Management: Including unit and integration testing.
• Responsible for the performance review before object delivery
• Involved in preparation of test cases, test scripts and execution of testing
• Preparing a technical specification document for solved tickets.
• Identification and selection of best suited alternatives for existing process and thereby helping users in improving efficiency.

Confidential

Senior Software Engineer

Responsibilities:

• Dealing with Product Business components like Partners, Marketing, Sales Service.
• Handle the tickets raised by Client (customers).
• Handle daily health check of production system.
• Developing new reports & new Change Requests specified by Customers.
• Developed an event call back FM and maintained in CRM event cluster to handle error message in lead follow up.
• Developed Report program to maintain number ranges for BP creation.
• Worked on OTR Text editing in Different languages.
• Preparing technical design document and evaluation functional specifications and interacting with client.
• Modified Report Program to update employee details based on user profile to BP.
• Implemented OSS messages to meet the business requirement.
• Hiding the button basing on business role to meet the business requirement.
• Worked on navigation from PB opportunity to parent opportunity for the business requirement.
• Worked on populating the values on one field basing on another field.
• Interact with SAP to take support on OSS messages raised for Standard Error.
• Analysis of dumps in Production system.
• Worked with BSP WD CMPWB and enhanced views to include customer specific logic.

Confidential

SAP ABAP/CRM Technical Consultant

Responsibilities:

• Involved in Integration between the SAP CRM and SAP ECC
• Responsible of developing objects starting from design to implementation and maintenance.
• Involved in troubleshooting CRM Middleware related issues.
• Worked on Adding Z field in the Inbox Results list view (Tree/Table view).
• Worked on Adding Categorization description field to knowledge article search result view.
• Worked on checking product before opportunity close.
• Developed a report program for Mass update Employee Responsible for Activities and Opportunities.
• Worked with the Onsite Client Team directly for the requirements and independently handled the objects.
• Prepared the Technical Documentation and completed the KT to the Onsite Team s

Confidential

SAP Technical Consultant

Responsibilities:

• Involved in configuring and designing and providing dynamic authorizations
• Involved in the blueprint phase for designing of objects as well as implementation and support phase
• Worked on integration with SAPCRMwith mobile app for creating BP’s and opportunities, Quotations.
• Prepared technical specifications which document the whole coding procedure and testing steps with scenarios.
• Worked on creating a RFC Enabled Function Module to create an Opportunity by using the standard function module ‘CRM ORDER MAINTAIN’.
• Created Web Service for Opportunity RFC Enabled Function Module
• Consumed Web Services of Python to send the Opportunity details from SAP CRM to MOGO CRM.
• Enhanced component ‘BT111H OPPT’ to send the data regarding sales quote. Redefined the event handler ‘EHONSAVE’ and used function module ‘CRM ORDER READ’ to read all the data.
• Created a RFC enabled FM in ECC for Quotation Creation using “BAPI QUOTATION CREATEFROMDAT2 “.
• Actively took part in the design and in client presentation as and when required.
• Responsible for the performance review before object delivery.
• Mentor and coach for junior developers on SAP ABAP/CRM.

Confidential

SAP Technical Consultant

Responsibilities:

• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and drove team through the development phase successfully.
• Involved in Client presentation and training.
• Worked on BAPIs and RFCs in syncing the Data from Mobile to SAP CRM.
• Worked in Creating Web Services.
• Worked on creating Organizational Structure using transaction PPOMA CRM.
• Worked on Creating Web Services for Syncing Incoming and Outgoing calls and Leads and Opportunities
• Worked on the BAPI BAPI OPPORTUNITY CREATEMULTI to sync Opportunity data from Mobile to SAP CRM.
• Worked on the BAPI BAPI LEAD CREATEMULTI to Sync Leads from Mobile to SAP CRM.
• Worked on the BAPI BAPI ACTIVITYCRM CREATEMULTI to sync Incoming and Outgoing calls from Mobile to SAP CRM.

Confidential

SAP Technical Consultant

Responsibilities:

• Worked on WEBUI Component Enhancements.
• Worked on AET tool.
• Worked on Pop ups.
• Worked on adding additional Buttons in search page and Overview Page
• Displayed buttons for Sales Stage in Opportunity and enable change of Sales Stage in display mode.
• Worked on Email Navigation. In Lead Search Result page, when we click on contact email id, it navigates to Email window though the contact does not exist in database.
• Enhanced a Component to display contact Email id in contact search result window (Bug in Contacts Search page of Web UI as Account Email id displayed) and on click, navigate to email window with appropriate Account and Contact and displaying Contact Email Id in TO field.
• Worked on raising an error message in WEB UI in Opportunity details window by validating the Status. If the Status is ‘In process’, Partner function for sales representative should be maintained if not an error message is displayed.
• When we create a follow up from sales Order as email, the email Id was not displaying INTO field. Enhanced a component of Sales Order to display the Email id INTO field.
• Created an RFC-enabled Function Module to Create Business Partners and assigning Roles and Maintain Relationship between them.
• Created a Web Service for the RFC Enabled Function Module.
• Created an RFC-enabled Function Module to fetch Address details and Email address of Business Partner and Created a Web service for the same.
• Created a custom component with result view and provided a link on Home Page, which shows up Business Partner details related to a user by clicking on the link.