SUMMARY

• IT professional with 8 years of experience in different technologies as Functional Consultant and Business Analyst.
• Extensive experience in facing client - side roles in various domains.
• Presented complex technical designs to stakeholders and executives during client workshops.
• Experience in gathering key business requirements and developing solution and technical strategies that support Business needs.
• Expertise in writing Business Requirement Document (BRD), Data Mapping, User Stories, AS-IS, TO-BE study and documentation, Fit/Gap Analysis of business process.
• Hands on experience with SAP ERP - Procurement (SAP Material Management), Sales (SAP Sales and Distribution) and After-sales (SAP Plant Maintenance/SAP Customer Service) and SAP Hybris processes.
• Successfully Implemented and Rolled out 8 SAP projects for European and North American clients.
• Worked on the EDI interfaces for Data transfers between 1 of the clients ( Confidential ) and Third party companies.
• Lead Business System Integration test, User Acceptance tests and Role tests during Cut Over activities.
• Solution Manager 7.2 expertise in handling Solution Documentation and managing the Test Management modules.
• Knowledge on the SAP Hybris Commerce and its Integration with SAP ECC and non-SAP systems.
• Can Independently perform Hybris API testing using the Postman tool.
• Experience in Ecommerce Ordering process, Product catalog, Pricing and handled Order, Cart, Products modules.
• Extensively worked and tested Hybris Back office changes to support the online frontend logics.
• Provided End user training, Knowledge transfer and worked on Support Pack/Data migration/cleansing activities.
• Experience in Agile, Scrum and Waterfall methodology.
• Hands on experience in Service/Tracking management tools like HPQC/Solman/Jira and Rally.
• Team player with excellent communication and analytical skills.

TECHNICAL SKILLS

ERP: SAP ECC 6.0 - MM/SD/CS, SAP Retail, SAP Hybris, SAP VMS

Tools: Rally, HPQC, ITSM, JIRA, Citrix, SNOW, Excel, Word, PowerPoint

Industry: Consumer Durables, Heavy Equipment, Rail Manufacturing Industry, Retail Healthcare

Clients: Alstom, Confidential, Confidential, Confidential Healthcare, Confidential

Skills: Agile Methodology, Data Migration, Problem-solving, Decision making, Multitasking, Time Management, Analytics, Leadership, Persuasive

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Responsibilities:

• Worked as a Confidential Business Analyst in SAP projects that majorly involved EDI integration between Confidential and Third party companies.
• Co-ordinated with the Offshore team for testing the Inbound and Outbound EDI successfully with Zero defects.
• Hands on experience in working with SAP IBP Application and automating the different Business process for Confidential . Scheduled new jobs to transfer planning data from SAP to IBP.
• Worked on Confidential Smartpay projects which involved $0 down payment concepts in SAP.
• Hands on experience in testing multiple In-house UI tools used for Trade-In and Return purposes for Confidential /Virgin and Source dealers.
• Held multiple workshops and Knowledge transfers to the Internal Confidential Business team on the working of the EDI and IBP delivery.
• Worked on Master Data and Transactional data for the integration between SAP ECC and Hybris system.
• Was able to quickly learn new tools and processes apart from SAP projects relevant to Confidential Business and took sole responsibility over a shorter period of time and delivered projects successfully.
• Ability to take multiple roles within the same project and deliver them without affecting the timelines.

Confidential

Hybris Business Analyst

Responsibilities:

• Worked as a Business Analyst in collecting requirements for Confidential SAP Retail and Hybris projects.
• Documented test scripts and performed Integration testing and User Acceptance testing from Client end for the various enhancements and releases.
• For Hybris projects, testing was performed independently end to end right from Master data push in SAP to sending the details to Hybris via Data Hub. API testing in Hybris were performed using Postman tool.
• Performed Hybris Back office validations and tested them to support Online Front end logics.
• Facilitate SAP Support Pack Upgrades and Hybris Upgrade.
• Worked closely with project stakeholders, Subject matter experts(SMEs) to understand business requirement and analyze specification for new applications and to modify existing application.
• Co-ordinated with the Offshore team for the Go-Live activities and fixed defects if any.
• Worked on Functional specs for SAP releases and enhancements.
• Conducted Knowledge transfer and presentations for the new tools introduced in the project.
• Implemented changes on Confidential OneView and EA projects which are critical and deals with different Dealers and Ordering process in Hybris.

Confidential

Associate

Responsibilities:

• Responsible for the Requirement gathering, Business blueprinting, Solution design document, Fit/Gap Analysis, AS-IS and TO-BE development, HP QC testing and User Stories in Rally.
• Coordinated with multiple vendors for the development of a custom interface in SAP to map customer master data to the Salesforce application via Informatica.
• Performed root cause analysis to identify problems and provided solutions improving the overall efficiency of the systems.
• Communicated effectively with the client regarding the Impact analysis and Cut over plan activities.
• Created Use Case Documents (UCD), Process flow diagrams, Configuration rationales, and documentations in Solman.
• Worked on Agile methodologies, attended scrum meetings, defining project road maps and document Risk Management strategy

Confidential

SAP Functional Consultant

Responsibilities:

• Prepared Proof of Concept Implementation (PoC) relevant to Transfer Pricing and successfully implemented the solution.
• Created business with the client for a longer-term association by providing exceptional service, creative ideas and on time deliverable.
• Configured Pricing Procedure Determination with Condition types (V/06), Access Sequences (V/07), Condition Tables (V/03) and maintained condition records.
• Created functional spec documents and assisted Technical team to create Interactive Reports, Forms, Enhancements and Interfaces.
• Provided Production Support for SAP Vehicle Management System (VMS) module.
• Created dashboard in SAP and monitored different vehicle status in Vehicle management system.
• Provided support for GRC system, provisioning fire fighter access to super users.
• Underwent SAP Hybris and SAP CRM training and held sessions on the SAP Customer Service processes (Service Notifications, Service Orders, Repair process).
• Coordinated the PoC integration of SAP Hybris with SAP ECC for Order management process.
• Created test use cases and did regression testing that involved end to end business process.
• Assisted in customizing the Product Catalogue Management, Pricing, Currencies, Countries, Discounts and Promotions in the HMC (Hybris management console).

Confidential

Software Development Analyst

Responsibilities:

• Worked as a Business Analyst for Supply chain, Logistics, Sales and Maintenance relevant functionality.
• Involved in Gathering requirements, analyzing the gaps, documenting the AS-IS and TO-BE process for GSI global template Implementation of the North American Rollout (USA and Canada).
• Conducted process relevant workshops and worked on around 40 Change requests after the CCB meetings under the guidance of Client BPO's and IT referee.
• Configured Sourcing, Goods Receipt, Account determination, Picking & Put away strategies, Transfer order, Sales Orders, Delivery, Shipping, Repair, Service Contracts, Kitting, Service Depot, Maintenance, Warranty, Test and Commissioning.
• Created master data for Customers, Materials, and Customer - Material Info Records, Equipment, Functional location, Service Material etc.
• Prepared the configuration sheets based on the requirements gathered and performed end to end integration and regression testing from SAP perspective across modules for different sites at France and South Africa.
• Worked on migrating data objects from legacy system to GSI SAP system.
• Identify opportunities for Continuous improvement and provided knowledge transfer for the Application Support teams.
• Interacted directly with the Key users and resolved the incidents.
• Configured different Sales Order types, Purchase order types, Item Category, Schedule Line Category, Shipping point, Route Determination etc.
• Knowledge on setting up EDI interfaces: 850 Orders, 860 Order changes, 810 Invoices, 855 Order Acknowledgements, 870 Order status report, 856 Advanced Shipping notice and 846 Inventory Notice.
• Configured the Procurement related document types, number ranges, release procedure, output determination, availability check and vendor payment terms.
• Configuration expertise in the areas of Sales Order Management, Shipping, Billing, Pricing, Output determination, Partner determination.
• Configured the Integration points with SD/WM and MM/SNC.
• Assisted the MM/SD L2 support team and provided support in solving the incident maintaining the SLA.
• Experience working with minor Change requests corresponding to the Sales and Procurement process.
• Supported the training and development team in developing and providing end-user training manuals for recurring SAP issues.
• Monitor the ECC production system for any IDOC or batch job failures and work on a resolution for the same.
• Worked in bugs/defects identification, provided solution, asses defect and perform the functional testing.
• Responsible to solve the tickets related to a Sales order, Delivery, Shipping, Billing, Purchase orders, Goods Receipt, Transfer order, Invoice receipt, Customer and Supplier Management.
• Proficient in the Standard purchasing process, Third-party sales, Stock transport orders (STO), Return PO process and Drop shipment process.
• Extracted reports from Business Process Monitoring tool (BPM) and utilized them for measuring the metrics.
• Harvested assets in Confidential Advanced Enterprise Solutions that integrates industry insights and process to reuse documents to jumpstart high-performance enterprise solutions.
• Certified associate in Confidential Advanced Enterprise Solutions (AAES).