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Production Support Resume

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Washington, DC

SUMMARY

  • Around 10+ years of experience in Production SAP Basis/Net weaver and Database Administration. Having good experience in the SAP System Installations, upgrades, Maintenance and hands - on experience in SAP Net weaver products like SCM, PI, BI, EP and solution manager, ECC6, SAP R/3, HANA, DB2, Oracle, SQL on UNIX AIX7.1, LINUX,HP-UNIX and Windows Platforms.
  • Experience in SAP R/3 4.6/4.7 ECC 4.0/5.0/6.0 and EHP7 FOR SAP ERP 6.0, Enterprise Portals 6.0/7.01/7.5 , BW 3.5, BI 7.0/7.3/7.5, Business Objects XI 4.0/4.1, XI/PI 7.0/7.3 GRC,EP, Solution Manager Enhancement Pack1 and pack2 and EHP 7/7.1,SCM 7.0, CRM, Live Cache, TREX, System Landscape Directory ( SLD ).
  • Experienced in Solution Manager 7.1 for Solution Monitoring, Maintenance Optimizer, Service Desk, Change Request Management, Alerts, Action Profiles, Early Watch Alerts and SLD.
  • Experienced performing System Refreshes (ABAP/JAVA) on AIX/HP-UX/ Operating systems wif Databases, DB2 LUW 9.1 Oracle 10G and 11. Well versed wif Client Administration including Client copy, Export/Import, Remote system copy.
  • Demonstrative experience administering the SAP ECC 6.0 application running on Oralce 10G/11, BW/BI on DB2 LUW 9.1/9.5/10.5.7 and 11.1 wif AIX/Windows 2008/HP-UX operating systems. Database administration including database maintenance & performance tuning. Experienced in Database Backup/Recovery, Monitoring, Trouble-shooting the Backup problems.
  • Extensive experience in all aspects of SAP System Administration including Client Copy /Export /Import, System Copy, upgrade Support Packages, Kernel Upgrade, SPAM/SAINT updates, Add-Ons and, Spool Administration, Background Jobs, Workload Analysis, CCMS, Operation mode setup, Day to day monitoring, Maintenance/Performance Tuning, Analysing Short Dumps and systems logs, Operating system issues for Different SAP Business Systems like ECC6.0, EP7.0, SCM5.1, PI 7.0, SCM 7.0, along wif Live cache.
  • Providing RCA (Root Cause Analysis) for the Issues
  • Experience working in multiple sectors of the Industry like Manufacturing, Pharma, Food and Beverages.

TECHNICAL SKILLS

ERP: ECC 5.0 & 6.0, Net weaver 04/04s, R/3 4.6,(4.7) and EHP7 FOR SAP ERP 6.0, SAP BW 3.X, BI 7.0/7.5 EHP1, EP 6.0/7.0/7.4, XI 7.0, Solution Manager 7.0/7.1,CRM 6.0,GRC,SNC,EWM,EMInstallations SAP Net Weaver 2004 and 2004/s, SAP R/3 4.6B/C, Oracle 10g/11G, ECC 6.0, 6.40, Solution Manager 7.0/7.1,Bobj 4.1

Databases: DB2 LUW 9.1/9.5/9.7/11.1 , SQL,HANA1.1

Networking: TCP/IP DNS, DHCP

Tools: Citrix, MS Office, Lotus Notes, MS OutlookOS Windows NT/ Server/XP, DOS, Linux, Sun Solaris, IBM-AIX, and HP-UX

SAP Upgrade tool: SAINT, SPAM, JSPM, SDM, EHPI, SUM 1.0

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

Production Support

Responsibilities:

  • Monitoring of SAP application, Database, Operating system performance using CCMS.
  • Configuring CCMS alerts and analysing the issues through Solution manager.
  • Setup EWA on Solution manager.
  • Worked on complete upgrade of SCM from EHP2to SCM EHP3 including up gradation of Oracle from 10G to 11G
  • Complete setup of web dispatcher to access SCM systems
  • SAP Basis administration wif Oracle and DB2 as databases, handling administrative and monitoring tasks.
  • Have done system installation.
  • Have done transports through CHARM.
  • Having Good Knowledge on HANA.
  • Having good noledge on HDB Studio.
  • Configured Email alerts in HANA using HDB studio.
  • Done the Sizing in HANA system in SCM system.
  • Done SLT configuration.
  • Done BW HANA sizing
  • Taking the Online backups using HANA studio.
  • SAP Performance tuning of ABAP+JAVA systems.
  • Kernel upgrades for SAP single and dual stack systems.
  • System installations using IMPORT and EXPORT method
  • Sap Batch Job Administration.
  • Setting up of cron jobs, responsible for clock changes (Day Light Savings on/off).
  • User Management in SAP Web AS Java.
  • Monitoring SAP Web AS Java.
  • Performing Java Parameters changes using config tool and visual admin tool.
  • Deploy .sda and.sca files using SDM.
  • Convert SDM from integrated mode to stand-alone mode.
  • Unlock if administrator user locked in Dual stack and Stand-alone systems.
  • Worked on SLD.
  • Having good noledge on DB2 Architecture.
  • Experience in DB2 UDB 8.x and V9.x Installations, configurations, administration and upgrade of the databases in LUW environment.
  • Good noledge on IBM DB2 UDB Database and performed system refreshes from Production to quality systems on regular basis.
  • Having experience in installing db2 fix packs in standalone environment.
  • Database Cloning - across same platform using redirected restore, different platform using db2look.
  • Good understanding in performance monitoring techniques and conduct performance checks to ensure the databases, and their associated applications, are continuing to support the existing service Levels.
  • TEMPHas good experience in data movement utilities like Export, Import, Load and database maintenance utilities like Runs stats, Reorg and Rebind.
  • Experience in good trouble shooting techniques to ensure quick and successful resolutions (snapshot, db2pd, db2top etc)
  • Handling Incident Tickets in Remedy tool and troubleshoot according to SLA.
  • Provide On-Call (24x7) support and problem resolution.
  • Net weaver components administration and troubleshooting.
  • BW system monitoring and administration.
  • Oracle DB Administration.
  • Background job management using Redwood Tool.
  • Transports using CHARM tool

Confidential, Santa Clara, CA

SAP-Basis Administrator/Production support

Responsibilities:

  • Hands on Experience on HANA studio and HANA life cycle management.
  • Configured Email alerts in HANA using HDB studio.
  • Done the Sizing in HANA system in SCM system.
  • Working experience in SLT and HANA client.
  • Knowledge on HANA BW sizing.
  • Taking the backups and restoring using HANA studio.
  • Starting and stopping HANA from OS level.
  • Performed system administration tasks on HANA studio.
  • Knowledge on HANA migration using DMO
  • Installed LEO Patches on ECC system using SPAM.
  • Using SM59 configured RFC from ECC to Repository system.
  • Effective co-ordination between the onsite and offsite team.
  • Transports in Quality and production systems through Portal.
  • Have done transports through CHARM.
  • Transports in Quality and production systems in XI using CMS method.
  • Manage database online/offline backups/Incremental backups.
  • Generations of SAP health checks/system monitoring (Daily, Monthly, Quarterly).
  • Performance analysis and workload analysis, identifying the performance bottlenecks.
  • Have done System copies wif different strategies.
  • Applying Support packages ABAP+JAVA stack systems using SPAM/JSPM tools.
  • Setting Transport Management landscape and performing transports on request and troubleshooting the transports issues.
  • Performing SAP profile parameter Changes and configuration of Operation modes.
  • Performing Client copies between clients and systems.
  • Manage the updates, checking the database alert log, OS log and R/3trace files.
  • Performing SAP database activities like Backup, Restoration, Recovery, and Table space administration and rebuild of indexes wif BRTOOLS.
  • Applied licenses to SAP systems.
  • Performed Spool Administration - configured printers, troubleshot spool requests, deleted old spool jobs and worked wif TemSe objects, Creating Logical Printers.

Confidential, Atlanta

SAP-Basis Administrator/Production Support

Responsibilities:

  • Monitoring and Administration of ECC 6.0, BW 3.5/BI 7.0, NetWeaver 04/2004s & Portal 6.0 Landscapes.
  • Administration and maintenance of “Live Cache Server” & Core Interface on APO systems.
  • System copies from “Production” to “Quality and Development” systems.
  • Supporting functional team’s issues for FI/CO, SD and HR Modules.
  • Used “Remedy”, for creating Change Requests/Tickets for problems and Lotus Notes Database for managing all Transports, Documentations and Other useful details.
  • Performance tuning of the Java Parameters for “Portal” systems.
  • Documenting the entire Basis Related activities according to the company Policies and Procedures.
  • Stopping and Starting of SAP BO systems
  • Have noledge on SAP BO installation, performed stop and start of BO systems..
  • Installation and Configuration of SAP Net weaver and R/3 systems.
  • Having good noledge on DB2 Architecture.
  • Experience in DB2 UDB 8.x and V9.x Installations, configurations, administration and upgrade of the databases in LUW environment.
  • Good noledge on IBM DB2 UDB Database and performed system refreshes from Production to quality systems on regular basis.
  • Having experience in installing db2 fix packs in standalone environment.
  • Database Cloning - across same platform using redirected restore, different platform using db2look.
  • Good understanding in performance monitoring techniques and conduct performance checks to ensure the databases, and their associated applications, are continuing to support the existing service Levels.
  • TEMPHas good experience in data movement utilities like Export, Import, Load and database maintenance utilities like Run stats, Reorg and Rebind.
  • Experience in good trouble shooting techniques to ensure quick and successful resolutions (snapshot, db2pd, db2top etc)

Confidential, SANJOSE, CA

SAP-Basis Administrator/Production Support

Responsibilities:

  • Working on 5 system landscapes on ECC,SRM,PI,BI,GRC and CRM systems
  • Locking and Unlocking the Variants.
  • Have done system refresh using Backup and Restore method.
  • Sync manually DR server from Production system.
  • Checking the backups in SNC system from HANA Studio.
  • Working on Transport using FTP UNIX commands.
  • Manage database online/offline backups/Incremental backups.
  • Generations of SAP health checks/system monitoring (Daily, Monthly, Quarterly).
  • Performance analysis and workload analysis, identifying the performance bottlenecks.
  • Applying Support packages ABAP+JAVA stack systems using SPAM/JSPM tools.
  • Setting Transport Management landscape and performing transports on request and troubleshooting the transports issues.
  • Performing SAP profile parameter Changes and configuration of Operation modes.
  • Performing Client copies between clients and systems.
  • Manage the updates, checking the database alert log, OS log and R/3trace files.
  • Performing SAP database activities like Backup, Restoration, Recovery, and Table space administration and rebuild of indexes wif BRTOOLS.
  • Applied licenses to SAP systems.
  • Performed Spool Administration - configured printers, troubleshot spool requests, deleted old spool jobs and worked wif TemSe objects, Creating Logical Printers.
  • Daily checks in PI systems and monitor the XML queues.
  • Done many of the system maintenances activities.
  • Reprocesses the inbound and outbound queues in PI system.
  • Moved the Transport requests in CRM system.
  • Providing RCA (Root Cause Analysis) for the Issues.
  • Synchronizing the DR systems wif production systems.

Confidential, New Jersey

SAP-Basis Administrator/Production Support/PI Analyst

Responsibilities:

  • NFE Brazil interface mapping and configuration for 29 states from SAP PI/PO.
  • BRAZIL ADP pay structure configuration from SAP PI/PO system.
  • TIBCO modernization given full support from SAP PI/PO.
  • Very good exposure wif end-to-end SAP-PI/PO Implementation and Strong noledge of maintenance and Support Projects
  • Developed Data types, Message Types, Message Interfaces, Message Mappings and Interface Mappings. Imported SAP standard Interfaces for IDOC and RFC adapters.
  • Preparing Technical specification and Interface details from Functional specification.
  • Design and Development of XI Interfaces according to the requirement and configuring the System Landscape Directory.
  • Transporting of Interfaces from Development to Quality and to Production.
  • Preparation of Technical Specifications documents from functional specifications; design and development of programs and interfaces to meet business requirements. Preparation of detailed and technical design documents
  • Understanding the requirements, analysing the functional specs and involved in the designing of interfaces.
  • Involved in Preparing Technical Specifications and Unit Test Plans.
  • Involved in creating all objects of Enterprise Service Repository and ID.
  • Involved in Adaptor framework for communication channels like JDBC, IDOC, RFC and File adapters.
  • Involved in Monitoring Message from Configuration and Monitoring.
  • Involved in creating Alert categories and Alert rule for different conditions.
  • Transfer the Integration repository and ID Objects to Quality using file system.
  • Configured Idoc, File, RFC and JDBC Adapters.
  • Experience in System Landscape Directory (SLD), Net weaver Developer Studio (NWDS).
  • Experience in NWA log monitoring and component monitoring.
  • Design, plan, build and maintain interfaces using SAP Process Integration (PI) for Single Stack and Dual Stack.

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