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Sap Sd Technical Support Specialist Resume Profile

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ChicagO

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SUMMARY

A results-oriented individual with IT Help Desk Application Support SAP Sales Distribution Support Healthcare Information Technology Analyst experience: Epic EMR All scripts EEHR experience Active Directory Provisioning Work At Home Remote Call Center Support ACD Inbound Call Center Representative Business and Client Advocacy, experience. Additionally, I can offer network computer operations and trouble-shooting support as well as database support. I am client centric, motivated, and have a professional work ethic. I am also open to discussing short-midterm projects and 'Work at Home' opportunities. Possesses excellent integrity, and an aptitude for learning the latest technology and acquiring new skills, as a part of successful cross-functional teams as well as independently.

TECHNICAL SKILLS

Hardware Operating Systems Applications: Windows 2008/2007/XP/Vista/2000/NT, Client/Server, Oracle Database, Microsoft SQL Server, Microsoft Office - Microsoft Exchange Outlook OWA, OpenOffice.org, Active Directory Domain Services Active Directory RMS Active Directory Objects Rights Management, MAC , SCCM, VMware Workstation, Ghost, Citrix XenApp, Wireless configurations, Home Office Router configurations, LAN, Infrastructure, SAP, Cable Data, Epic 2014, Electronic Health Records EHR , Open EMR 4.1, Kronos time entry trouble-shooting , TCP/IP, DNS, DHCP, VPN Client, Remedy, Zen desk, HP Service Manager 7.0, Salesforce.com, Service Now, End-User Documentation. The above listing is not inclusive.

Experience

Confidential

Contractor: SAP SD Technical Support Specialist

Supporting client internal sales staff and 3rd party vendors with product research, and defilement via, inbound calls, e-mail, and et cetera.

Confidential

Support Service Desk Analyst

  • Medical application multi-module support provided to physician population general staff population via: telephone, e-mail, and et cetera.
  • Ancillary My Chart patient portal access assistance.
  • Epic User account password resets, blocked locked account resolutions.
  • Epic Hyperspace
  • Oracle LMS used for: verification of requisite Epic 2014 learning path course completion and user access assistance.
  • Ancillary Windows 7, Citrix XenApp, VPN Client, OWA, MS Product-line, productivity-ware support.
  • Windows 2008 Server: Active Directory RMS, MAC - Multi-Site User Account Provisioning used to: create new user accounts, unlock accounts, and execute AD basic rights management services.
  • Completed Epic 2014: Ambulatory Providers Training.
  • Completed Epic 2014: Overview of Changes Training.
  • Completed Epic 2014: View Only Training.
  • Service Now CRM platform used for reporting, tracking, and incident management.
  • Post 'Go Live' HIT application support provided to hospital and practice end-user population via: telephone, e-mail.
  • Remedy ARS v8.0, used for incident management and tracking.
  • Ancillary Patient Portal Access assistance e.g.: Epic My Chart .
  • Created an MS Excel worksheet to assist client's tracking of data.
  • Ancillary end user support provided for Windows 7, Cisco VPN Client, user productivity-ware, e.g., MS Product line.
  • Micro-Contractual work for businesses, organizations, e.g.: Windows XP to 7 Windows 7 to 8, Excel.
  • Performed project-based web research for client funding Microsoft Excel data entry, to assist in building a Master Index.

Associate Technical Consultant

  • EEHR HIT Help Desk Technical Support for: Practice Management end-user population's on Enterprise Electronic Health Records Application. Support delivered via: telephone, e-mail, secure remote desktop protocol RDP sessions, IM Chat,
  • A general routine involved: supporting Practice staff with daily Work-flows, CPT Codes, ICD 9 10 Codes, Orderable Items Dictionaries, error analysis and resolution, office software and hardware configurations.
  • Executed Transact-SQL statements within Microsoft SQL Server 2005 and 2008 environments.
  • Created SQL user log-in access and configured requested or appropriate User Mapping to databases.
  • HIPAA Compliance training.
  • Medical Terminology.

Training Track Program Participant

  • Engaged in Oracle Database/SQL Developer classroom training and hands-on business-based learning.
  • Created and managed user accounts via Windows 2003 Server Active Directory User Management: Moves Adds Changes RMS.
  • Created SAP R/3 User Accounts, et cetera, and managed incident tracking via Remedy and HP Service Manager 7.0.
  • Created and managed user accounts via Windows 2003 Server Active Directory User Management: Moves Adds Changes RMS.
  • Generated additional value to client by performing ancillary Domino Administrator support and maintaining organizational Notes Storage Facilities, facilitating cost reductions.
  • Microsoft SQL Server 2005 User Account provisioning.

SAP Help Desk

  • Help Desk Analyst on-site and virtual support for SAP R/3 modules.
  • Engaged in LAN support activities, including diagnosing client connectivity failures, provided Remote Desktop support, diagnosed Cisco VPN client connectivity issues.

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