SUMMARY

• 7 years of experience as an SAP BASIS and NetWeaver Administrator which includes installation, upgrade, security, monitoring and troubleshooting with a focus on delivering SAP solutions for business issues.
• Extensive experience in Basis Administration includes Planning, Installations, Monitoring, Refreshes, Performance Tuning and Security Administration on different versions of SAP.
• Experienced in SAP upgrade and Oracle Database upgrade.
• Worked on SAP Upgrade - SPS, EHP, Version Upgrade of SAP GTS, ECC, EP, CLM
• Experience in Installation of ECC and NetWeaver systems with PAS, AAS, ERS, ASCS, SCS components using SWPM.
• Hands on experience in Database Administration like Table Space Management, BRTOOLS, backup, restore & recovery using oracle database.
• Knowledge on monitoring and patching on JAVA based systems.
• Experience in Solution Manager 7.1 installation and managed system configuration, BPCA configuration in Solution Manager 7.2, custom code analysis, diagnostic agent installation.
• Experience in system health checks, performance monitoring, troubleshooting & identifying the performance bottlenecks, ABAP Dump analysis, spool administration, background job administration
• Responsible for working on the incident & service requests raised by users
• Established ability to analyze, troubleshoot and determine technical problems.
• Experience in system copy, system refresh activities, Client copy and Client administration in ECC and CRM landscapes.
• Experience in system copy, system refresh activities, Client copy and Client administration.
• Excellent academic record, interpersonal skills, and good communication skills.
• Ability to learn and adopt new technologies in short time with strong technical skills in SAP Basis and User Administration.

PROFESSIONAL EXPERIENCE

Confidential

Senior System Administrator

Responsibilities:

• Analyze, install, configure, upgrade, document, monitor, tune SAP technical environment in support of business processing requirements.
• Proactively work on SAP vulnerability patching and reforming security standards in Production environment as per Cyber directives.
• Implemented SAP firewall between database and application layer to comply with Cyber protocols via thorough investigation of the ports to be opened across the landscape.
• Assist in troubleshooting issues in production environments and lower environments and perform SAP client administration. Collaborate with other areas to execute projects, identify, and remediate issues, and improve technical processes.
• Perform system administration functions, upgrades, quarterly refreshes to ensure supported systems are reliable, efficiently maintained, upgraded and available to support customer productivity.
• Provide advanced technical support and accept ownership of technical issues in the SAP environment.
• Performed BW upgrade from NW 7.4 to 7.5 and updated the JAVA systems to the latest patch to keep the systems secure and under SAP maintenance window.

Confidential

SAP Basis Consultant

Responsibilities:

• Primary role of Basis SPOC for one entire landscape covering North and South America.
• Being a part of Application team, provide 24/7 support to the production systems and monitor system health and performance issues and bottleneck.
• Resolution of the incidents and change requests raised by users across the globe excluding Fusion (India and Sri Lanka)
• Transport management activities such as Export, Import, automatic import, bulk import scheduling, and its troubleshooting using STMS and CHARM.
• Daily administrative activities such as Lock Management, Alert monitoring, Background processing, Database monitoring, troubleshooting of Short Dumps, System logs etc.
• Perform system modifications, performance tuning, problem solving, debugging, and unit testing for BI/DS/IS and effectively supported the system by monitoring system loads, enhancement of reports/queries and other ongoing production activities
• Well versed with housekeeping activities for the better performance of the systems
• Database administration via Max DB Console.

Confidential

SAP Basis Consultant

Responsibilities:

• Provided monitoring support to the client on a 24*7 run project.
• Handled day to day issues related to performance of the systems, proactive monitoring, incident management, transport management along with BAU activities comprising daily monitoring, incidents resolution was handled efficiently, and the issues were handled on time.

Confidential

SAP Basis Consultant

Responsibilities:

• EHP 7 Upgrade across ECC/BI ABAP landscape - Performed SAP upgrade on ERP 6.0 from EHP 5 to EHP 7.BI ABAP is being upgraded from NW 7.01 to NW 7.4
• Kernel & JVM Upgrade on Windows and AIX - Working as a primary resource in kernel upgrade from 7.20 EXT to 7.42 on Nakisa (Windows OS) and CLM (AIX OS).
• Oracle upgrade on Windows and AIX - Have upgraded Oracle version 11.2.0.3.0 to 11.2.0.4.0 on both the platforms.
• Additional Application server Installation in ECC and BW landscape.
• Setup Transport Management System across the ECC and BW landscape post refresh.
• Good experience of handling SAP DBA activities through BRtools- Worked on Oracle database utilities such as BRTOOLS and monitored table spaces, added data files including scheduling of backups.

Confidential

SAP Basis Consultant

Responsibilities:

• Provided 24*7 support to client and systems including production environment as part of AMS - Have worked in all the shifts without fail to support the users spread across the globe. Even supported morning and night shift on the same day due to call of the hour.
• Handled day to day issues related to performance of the systems, proactive monitoring, incident management, transport management and addressing them within the SLA - BAU activities comprising daily monitoring, incidents resolution was handled efficiently and the issues were handled on time.
• Supported users from various regions like North America, South Asia, East Asia having different time zones of peak business hours.
• Coordination with various teams like, infrastructure team, Service desk, network team, Senior Management, etc. - Some of the issues like TSM Backup failure, hardware issues were handled with proper communication among respective teams.
• Administration of various systems in landscape comprising of ECC 6 EHP4 / BW / SCM / GRC / BPC / SOLUTION MANAGER 7.0 / 7.1 - The mentioned landscape was within the scope of IBM basis team
• Expertise in patch administration like applying SAP Kernel upgrade and upgrade of SPAM/SAINT- Performed kernel upgrade in development, quality, and production systems on ECC, BW and APO as well as applied latest support packs.
• Health checks of all production and non-production systems - Worked as a team with 10 other basis consultants Hands on experience on Transport Management like releasing and Importing of TR
• Working on Incidents and Service requests - Requests of users, and planned activities were worked upon as per the incidents raised.
• Daily administrative activities such as Lock Management, Alert monitoring, scheduling periodic jobs, Background processing, Database monitoring, troubleshooting of Short Dumps, ADS connectivity, System logs etc.
• Update Profile parameters and their values.
• Performed day-to-day activities like applying SAP License, implementing OSS notes and RFC destination configuration, importing transports between the system landscape for ECC, GTS, CRM, etc.
• Worked on HRSP support pack upgrade for ECC, CRM, BW (ABAP+JAVA) system including system refresh.
• Printer & spool administration
• Language Installation and supplementation after upgrades across entire landscape.
• Knowledge on homogenous system copy related activities.
• Scheduling of standard background jobs as well as their monitoring
• Solving various Incidents from simple backup tickets to handling system down situations
• Service marketplace related activities: Opening OSS connections, creating OSS ID etc.
• JAVA stack upgrade- Kernel and JVM upgrade
• ASCS, SCS, CI and DB Installation using SAPINST
• Performing the System Refresh through Homogeneous System Copy.
• Performed proactive monitoring on these systems and executed notes to improve the performance of the systems.