Solution Specialist Resume

SUMMARY:

10 Years of experience in ERP and CRM(C4C) Domain.
Developed and designed an API (RESTful Web Service) for the chatbot integration with Portals.
Strong expertise with managing and using survey programming tools: Qualtrics for external integration using Node js
Worked on microservice Kyma for integrating C4C and FSM
Expertise on whatsapp Integrations with C4C using commbox
Successfully optimized SAC Dashboard as per business requirements
Expertise in integration projects.(i.e. C4C to ECC & YMarketing and Vice versa) via HCI,and SAP Business BY Design(SAP BYD) to external Application,SAP Business One (SAP B1) to Other external Application)
6 years IT experience in Design, Development and Implementation of SAP CLOUD FOR CUSTOMERS and 2 years IT experience in SAP BUSSINESS BYDESIGN (SAP BYD - ERP).C4C:
SDK: Added extension fields in various standard business objects and enhancing the same to screen, data sources and forms.
Customization of the Screen according to client requirement and deriving the logic of the same.
Reports: Customizing the data sources to reports according to client the requirement.
Forms: Customizing the Forms to reports according to client the requirement.
Web services: Knowledge in consuming Web services,SOAP,ODATA services .
4 Years IT experience in Design, Development and Implementation of SAP BUSSINESS ONE(ERP)
Knowledge in developing Screen painter in SAP BUSINESS ONE.
Knowledge in developing in SAP Business by Design Forms.
Customize Reports in Excel Reporter, Crystal Reporter.
Developing PLDs, Query Print Layouts.
Creating UDF, UDT, UDO as per client requirement
Automatic Data display in particular fields by using FMS
Preparation of Technical Specs to customize screens
Smoke test as per client requirement
Excellent project support to the client
4 Years Experience in Database SQL SERVER 2005, 2008.
Maintaining SBO backups, SQL Backups, Restore Backups
Designed and implemented database changes
4 Years Experience in Crystal Reports.
Expert in generatingSub Reports, Standard, Cross Tab ReportsandGraph Reportsby usingChart expertof Crystal Reports
Highly motivated, committed and a good team player with capability to work independently
Quick learning and implementation capability & Excellent Communication skills
Strong inclination for finishing job before project deadline. Flexible and versatile to adapt to any new environment and work on any project.

PROFESSIONAL EXPERIENCE:

Confidential

Solution Specialist

Responsibilities:

Setting up FSM tenants for standalone and C4C integrated demos
Creating reusable solution templates for repeated C4C demo scenarios in the master demo tenants
Enabling machine learning topics like Account, Lead, Opportunity, and Service Ticket Intelligence in C4C
Setting up chatbot integration(CAI) with Portals
Setting up Qualtrics survey from C4C for external integration using Node js
Enabling microservice Kyma for integrating C4C and FSM
Enabling on Whatsapp Integrations with C4C using comm box
Enabling SAC Dashboard as per business requirements

Confidential

Responsibilities:

Daily Communicate with presales across the globe to understand the business scenarios.
Analyzing the requirements then customizing/developing the software as per the business needs.
Giving continuous support till the presales demo is completed.
Analyzing the system to develop customers interesting business cases
Developing the new solution for reusable business cases for presales demos.
Supporting the 3rd level tickets on very high priority.
Proposing new business cases to presales to showcase new customer demos.
Communicate with all team members to build successful demos for presales.

Confidential

Responsibilities:

Expertise in the Business Configuration.
Report data structures and Forms enhancements done with extension fields through PDI/Business user.
Enhanced Screens of the standard Business Object with many extension fields.
Taken Responsibilities for SDK developments.

Confidential

Responsibilities:

In this scenario whenever service ticket source tenant it must replicate to target tenant using WSDL file
Expertise in the Business Configuration.
Report data structures and Forms enhancements done with extension fields through PDI/Business user.
Enhanced Screens of the standard Business Object with many extension fields.
Taken Responsibilities for SDK developments.

Confidential

Responsibilities:

In this scenario, Googles maps are integrated with the C4C service ticket .user can enter latitude and longitude/Country and it will navigate to the exact location
Recycle Industry
The Objective of this project mainly deals with the synchronization of data with the external system to SAP Business ByDesign System and vice versa.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship