Functional Analyst Senior Resume

PROFISSIONAL EXPERIENCE

Confidential

Functional Analyst Senior

Responsibilities:

Responsible for SAP Solution Manager. Support and configuration of following process:
ChaRM (Change Request Management. For dis SAP Module, I am teh reponsible for include all ArcelorMittal SAP Landescape integrated with ChaRM;
Process Management (SOLDOC): For dis SAP Module, I am teh reponsible for include all ArcelorMittal SAP Landescape integrated with module;
CBTA (Automation Test with Process Management);
BPMON: Configure monitoring Process Management;
ITSM; Configuring Incidente Management, Requirement Management;
And others main Solman modules.
ITSM / ITIL Specialist consultant with Process Team at ArcelorMittal Long Carbon South America, Dubai, South Africa and Canada (HP Service Manager)
Development of some corporate systems in teh ArcelorMittal group;
Migration and Development of teh Confidential - D.P.U. module to teh Peregrine Service Center 5 system (Call Center)
Migration and Development from teh Peregrine Service Center 5 system to teh Peregrine Service Center 6 system based on teh best practices of teh ITIL library.
Peregrine Service Center 6 integration with monitoring tools TEC Tivoli, SAP, WORKFLOW and other corporate tools.