SUMMARY:

• Self - motivated, results-oriented, collaborative with an attitude of achieving goals by working towards solutions. More than 20+ years of experience in diverse lines of business. I have a background in Operation management, Business Development, Service Delivery, Product Customer Advocacy, and Program Management.
• An adept individual with more than 20 years working as SAP Global support Delivery, Revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Automation Designed effective processes (best practices), and ground rules.
• Successful at establishing client relationships and directing cross-functional teams in the IT industry. Commended for reducing operation expenses and supervising 100+ employees, including sourcing, interviewing, and staffing. Strong ability to adapt to new environments and situations.
• Execution of SAP Implementation project, Technical upgrade, OS/DB Migrations, Landscape design, & Infrastructure services. Automation Designed effective processes (best practices).
• Effective leadership & problem-solver, offering a hard-working mentality and history of success, coordinating, monitoring operations across departments & highly committed to ensuring the quality of services and products.
• Efficient execution of routine tasks by a team plus strives to design. Continuous process improvements to cater to audit needs. Changed Management consulting to reduce Gaps.
• Compliance with a company safety plan and delivered recommendations to address regulatory issues
• Continuous process improvements to cater to audit needs & Changed Management to reduce Gaps.

EXPERIENCE:

Senior. Manager

Confidential

Responsibilities:

• Lead Enterprise system operations for more than 40 enterprise business applications with SAP being at the core.
• Manage all Enterprise applications & Lead the SAP Basis / SAP Security / GRC / Microsoft Dynamic AX and CRM applications / Non-SAP Applications Administrations (Hyperion, power Plan, cloud applications & In house Apps.
• Lead Operational Support for 20 homegrown applications based on Java and Big data platforms.
• Develop and Lead cost reduction strategies leveraging continuous improvements, and improvement in operational efficiency using proven delivery model and initiatives to drive business value.
• Managing a portfolio of $40 Million of Capital and OPEX initiatives which includes platform upgrades and enhancements, Roadmap for the next 5 years.
• Ensure all SAP Operations processes & related support processes, change management processes, and maintenance window definition
• Release management including transport management & change management of major or minor SAP releases.
• Ensure that services are delivered in line with agreed service level targets for Incident and Problem Management
• Drive continuous improvement throughout the operations
• Work closely with business and AMS support vendors to ensure that incidents are assigned to and managed by the appropriate resolver group.

Confidential

Director Customer

• Deployment of product, conducting POC, deliver new features and provide consultancy to Enterprise customers for solution to avoid business outages and reduce MTTR by AIOps solution.Product deployments delivery (NA & EMEA) & post-production support
• Exploring Confidential capabilities in building a Big Data analytics and correlation software platform to visualize an end to end datacenter/Cloud environment thru "Single Pane of Glass" along with near real time assurance capabilities
• Worked with Marketing / Sales team for all sectors customers to understand requirements and provide exceptional AIOps automates root cause analysis of ERP issues by auto-discovering hybrid infrastructure entities and correlating them to ERP business applications to application flow service
• Rapid analysis of SAP ERP use cases to reduce business impact, Operation Support, Migration, BPMON, Synthetic Transaction, Automation solution for SAP /Oracle /applications / Infrastructure service
• Work closely with R&D and Engineering team on product enhancements to bring in operational enhancements and better user experience for ease of product implementation and usability

Confidential

Sr. Program Manager

Responsibilities:

• Global Program Management, Mentoring & People Management, Service support model
• Worked with Life science customers (Johnson &Johnson / Ingram Micro) to resolve Business outages problems, improve operations and provide exceptional customer service
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Supervised 100+ SAP resources providing excellent customer service to callers requiring assistance for SAP Service Global Delivery, and unknown business outages issues
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
• Produced Project Cost, Project Status, and Challenges reports by Weekly, updating customers and senior leaders on progress and roadblocks
• Maintained strict budgetary control on SAP Technical projects ranging from $15MN to $ 25Mn and worked with project teams to track costs and control expenditures without sacrificing quality
• Checked compliance of company safety plan and delivered recommendations to address regulatory issues
• Executed projects and acted as senior project manager for multiple commercial, office, residential and public works projects
• Collaborated with business users, technical teams, database administrators, and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing, and planning sessions