SUMMARY:

• A Software Test Professional with 8.1 years of experience in team coordination and manual testing of PEGA BPM and SAP CRM web applications.
• Have experience in complete STLC analyzing, designing, developing, executing test cases, reporting, knowledge of complete SDLC and understanding of agile and scrum methodologies.
• Have experience in functional, regression, sanity, web services and end to end workflow and PEGA application integration testing.
• Worked in PEGA CPM, DCM and Insurance frameworks
• Have complete knowledge and real time experience of Agile, Quality Center, Jira, Bugzilla and ALM.

SKILL:

• Testing Tools Quality Center 9.2, QTP 10.0,Bugzilla,ALM,JIRA, Selenium
• BPM PRPC V 5.1 - 5.5, PEGA 7.2, PEGA 8.4.
• CRM SAP CRM 7.0, SAP COD Wave 5
• Operating Systems Windows, Linux
• Database SQL
• RPA Blue Prism

PROFESSIONAL EXPERIENCE:

Confidential

PEGA Tester

Responsibilities:

• 2 OTP Phase 2 &3: Daimler customer service Confidential existing application has enhancements like giving privileges to Genpact for few processes and enhancing the functionality to differentiate the work done by Genpact and Daimler CSR’s, introducing of new escalation process and few enhancements to the existing process like bringing configurable rules to replace existing hard coded values, exposing few properties for reporting purpose, new reports, modifications to roles and setting and routing of the cases in different ways. I have been involved in the end to end testing of all the enhancements of the CS application in OTP Phase 2 & 3.

Confidential

Technical Test Lead

Responsibilities:

• 3 Remarketing: Daimler Remarketing application has key process for Pre Term, Pre Inspection, Grounding & Inspection, Pricing, Bidding, Post Sales, Company Car and Reports.
• I have been involved in end to end testing of this manual and automatic interaction of the PEGA application with external systems like DMS, CESAR and UXIN in a systematic way

Technology:DMS,CMS,CESAR,UXIN,PEGA 7, DOCMS

Confidential

Technical Test Lead

Responsibilities:

• 4 Future on Fulfillment: Focuses on presenting Bank customers with pre-approved Home Equity Line of Credit offers through a digital or electronic offer invitation. Customers that accept the offer will experience a streamlined application process and closing. Main objective of the application is to complete
• HELOC application fulfillment closure in 7-10 days for fast lane process; currently it is 45-60 days.

Technology:Dotcom,ASP.NET MVC4,Merkle DB,SQL 2012

Confidential

Technical Test Lead

Responsibilities:

• 5 Claims Manager Replacement: Replaces existing Claims Manager application with PEGA Smart Dispute Framework to build a complete Claims Manager Replacement system for the bank. SD automates the dispute resolution and chargeback processing. This automation actually allows companies better,
• More consistent services in handling complex customer disputes in a very short time. The project aims to streamline the claims process, automate the GL and charge back processes, and improve aspects of the platform that have historically been lacking of Reporting, GL entry accuracy, workflow.

Technology:PRPC 7, EPOST, Verifi, BIX,QTP, HP ALM,Kofax,P8,First Data

Confidential

Technical Test Lead

Responsibilities:

• 6 SMART BPMS Enhancement: SMART stands for: Submission Management And Reporting Tool. SMART is a reporting and monitoring tool which is used to Store the details of each insurance case called as RFI. Each RFI is associated with N number of layers and each layer is having N number of carriers. Carriers are individual finance companies who are providing risk cover on some percentage. Layer is a distribution of total risk into different segments.

Technology:PRPC 5.5, Web Sphere 6.1, Oracle 10G,, Window 2003 SP 2, IBM Http Server, JDK 1.5, IBM Directory Server

Confidential

Test Lead and tester

Responsibilities:

• 7 Medco Prescriber 360: Prescriber 360 is an enterprise application which would encompass all relevant prescriber information. Prescriber 360 can be integrated as a service in other enterprise applications for searching, adding, and updating prescriber related information.
• Prescriber relevant information would include demographics, contact ps, contact history, issue tracking (case management), metrics, action plan and CTI integration. Prescriber 360 will reduce redundancy of data and also have a single repository for the information stored giving all enterprise users accurate and complete retrieval of information increasing the ROI.

Technology:PRPC 5.5, Web Sphere, DB2, RHEL 5.4,Data power, Window 2008,PEGA CPM HC

Confidential

Test Lead and Tester

Responsibilities:

• 8 Confidential B2B Rcube: Business Need is build a robust and compliant case management capability for Central Rating Utility and Global Institutional Risk Management to enhance overall efficiency, improve response times to adverse risk events and ensure adequate scalability and flexibility for future business needs with the following main functionalities; Case Management, Support Business Processes, Automate Manual Tasks, Process feedback loop, Reporting

Technology:PRPC 5.5, Apache Tomcat6.0, MS SQL Server 2005, Windo

Confidential

Test Lead and Tester

Responsibilities:

• 9 AOG Casualty UI 1B and EMV1: The aim of the Casualty UI Project Phase 1b is to create an end-to-end Underwriting management interface for Confidential ’s Casualty Department which leverages Portal, Work flow and BizTalk technologies to substantially address process inefficiencies, standardize rating and improve information sharing between UK sub-divisions, existing back-end applications and to book policies and transactions in Genius.
• This includes functionalities such as “New submission, Reissue, Renewal, endorsement, cancellation and Reinstatement” for different policy types and sub lob’s

Confidential

Tester

Responsibilities:

• 10 Confidential Commercials AIT: The main objective of the project is to rebuild the major front end activities (e.g. New Business Quote, Endorsements, Renewal etc) in PRPC for various commercial lines of business following a phase-wise development approach

Technology:PEGA 5.1 SP3, Siebel 8.0, Mainframes, Windows XP

Confidential

Tester

Responsibilities:

• Confidential further enhance the scope of the existing application by replacing the (FNOL) First Notice of Loss application built on Siebel with the PEGA application.
• PEGA application minimizes required knowledge of underlying claims systems, flexible enough to quickly add/change business units and companies and utilizes a standard process flow for all lines of business.

Confidential

Bangalore/Tester

Responsibilities:

• I was involved in testing Account, Contact and Employee Management: An account is an enterprise that you do business with. An account can be a customer, a prospect, or a competitor. You can maintain all the information you need to deal with this enterprise. This includes address and contact information, but also information about all interactions that take place with your account. In addition to this, you can enter notes and attach electronic documents (such as text or image files or spreadsheets).

Technology:SAP CRM on-demand Wave 5, Windows 2000/XP

Confidential

Employee Management

Responsibilities:

• SAP Grantor Management is the comprehensive and complete solution to manage public financial assistance programs by addressing the challenges faced by the public sector. The Grantor publishes their grant program. They receive applications for grants and have to assess them. The Grantor s and pays grants to the grantees. The Grantor monitors, audits and reports on grant projects.