SUMMARY:

• Solutions - oriented Hybris and SAP CRM certified Specialist with notable success directing a broad range of corporate IT initiatives while participating in planning, analysis, and implementation of SAP CRM & E-Commerce solutions in direct support of business objectives.
• Hands on experience in configuring and developing web solutions using the latest Hybris and SAP WCEM.
• Extensive knowledge and experience in Hybris key areas like HMC, PCM, WCMS, OMS Cockpit, Multi-Catalog, Visibility rules, etc.
• Deep level understanding of the new data hub concept in Hybris.
• Proficiency in designing and setting up Facet Search, Flexible search and multi-level catalog in Hybris.
• Proficient in delivering projects using both Agile and Waterfall methodologies.
• Excellent in gathering business requirements, blue printing, identifying gaps, design of solution and developing functional specification documents.
• Strong functional / technical understanding of data modeling, design and architecture principles and techniques across master data, transaction data.
• Hands on installation/configuration experience with SAP CRM, ISA (E commerce), NWDI and IPC.
• Proficiency in downloading master data from ECC to CRM via middleware.
• Deep expertise in developing Enterprise Customer Master data solutions
• Ability to lead/drive teams to consensus on complex issues (business and technical), by defining potential solutions and prioritizing the options.
• Expertise in developing Webdynpro applications in SAP Portals using Java Webdynpro.

TECHNICAL SKILLS:

Platforms: Windows NT, XP, 7.0, Windows 95/98, UNIX, Sun Solaris 2.6, Windows 2000, OS400 etc.

Web Servers: Netscape Enterprise Server 4.1, IIS 5.0, Iplanet 6.0, Websphere 4.0 / 5.0.

ERP Services: SAP R/3 4.0B, 4.6B, 4.6c, 4.7, mySAP CRM3.1, CRM 4.0 / 5.0, mySAP Portals 5.0/6.0/7.0,BSP, ICSS, ISA 3.0/4.0/5.0, CRM 2007.

Web Languages: Java, Servlets, JSP, EJB, XML, ASP, JavaScript, SSJS, and HTML.

Project Methodologies: UML, Software Engineering.

Software: Oracle 8.0, Oracle 7.0, SQL Server 6.0, Sybase, Crystal Reports, SQL Plus, and DB2.

Tools: Rational Rose, Visual Caf, Visual Interdev, Home Site, Visual Basic, Power Builder, JBuilder 9.0, Adobe Captivate

PROFESSIONAL EXPERIENCE:

Confidential

Hybris and CRM Groupware: Architect / Functional

Responsibilities:

• Played the role of functional consultant / architect for Hybris implementation.
• Instrumental in designing the data structure in Hybris to interface with SAP ECC.
• As part of B2B solution, developed prototypes, presentations and workshops to the business users.
• Demoed the catalog management functionality using HMC and product cockpit.
• Designed the necessary asynchronous interface documents for data exchange using PI:
• Customer (From CRM)
• Products (From ECC)
• Orders (From ECC)
• Returns (From ECC)
• Pricing (From ECC)
• Validated with business and set up the necessary cronjobs in HMC for data loads.
• Interacted with Business for gathering requirements.
• Efficiently proposed and delivered new design and its feasibility to support the business process.
• Translated customer requirements into formal requirements and design documents.
• Establish specific solutions and writing Functional Specifications for all new business functionality.
• Delivered new and complex high quality solutions to clients in response to varying business requirements.
• Was instrumental in Analyzing and Business Blueprinting.
• Suggested and implemented the Server Side Groupware solution in CRM.
• As part of groupware solution, synchronization of contacts, tasks and appointments were implemented.
• Was instrumental in designing a new custom solution for E-Mail integration on server side.
• E-Mail integration was implemented to facilitate synchronization across all mobile devices including apple products.

Environment: ECC (ERP) 6.0 with EHP6, CRM 7.0 (EHP2), Hybris Mutli Channel Suite5.3, PI 7.3

Confidential

WCEM (3.0) Functional / Architect - B2B (contact) Scenario & Hybris.

Responsibilities:

• Interaction with Business communities for gathering requirements.
• Participating in Functional team meetings with the client to review new proposed design and its feasibility to support the business process
• Translate customer requirements into formal requirements and design documents.
• Establish specific solutions and writing Functional Specifications for all new business functionality.
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Was instrumental in Analyzing and Business Blueprinting.
• Was instrumental in Prototyping the proposed solution for approval & business validation.
• Middleware set up for Initial load of master data.
• Providing the necessary guidance for the technical team to download additional fields of products from ECC to CRM.
• Set up demos and workshops for client’s business team for understanding of the WCEM product.
• Played a key role in helping the basis team to set up WCEM.
• Played a key role in helping the security team to set up correct permissions for accessing the B2B shop.
• Was instrumental in setting up sample catalogs in ECC and publishing it to TREX.
• Made all the necessary configuration settings in ECC and WCB for an end to end order creation process demo using WCEM.
• Configured various features like Quotes, Orders and user management features in WCB.
• Was part of the team in analyzing the advantages of Hybris over WCEM.
• Responsible in transferring all the knowledge gained from business in to new Hybris implementation.
• Was part of Hybris workshops and demos to the client.

Environment: ECC (ERP) 6.0 with EHP6, WCEM 3.0, NWDI and TREX7.1, Mutli Channel Suite5.3.

Confidential

WCEM (3.0) Techno Functional Consultant - B2B (contact) and B2C (Consumer) Scenario.

Responsibilities:

• Was part of the rampup team as a technical lead for WCEM 3.0 implementation.
• Was involved in the design and architecting of the B2B and B2C web shops.
• Worked with the basis team to set up the tracks and local development environment.
• Was instrumental in deploying the custom Web Channel Builder and Application.
• Played a key role in setting up the parameters for each module in WCB for the web shops to function as per design.
• Configuration of middleware set up between CRM and ECC.
• Customizing of Initial and Delta loads.
• Successfully integrated the catalogs maintained in MDM by making necessary parameter settings in the catalog module.
• Was instrumental in extending modules content management, common, sales transactions and main to integrate coremedia developed UI content and style sheets.
• Developed a custom theme for facilitating core media integration.
• Extended the catalog, check out modules to make UI enhancements.
• Made necessary configurations in CRM to enable striking through pricing in web shop.
• Maintained the necessary parameters in customer interaction module in WCB to enable product reviews, ratings and specifications.
• Extended the campaign module to read promotion codes from the URL and pass it to the backend CRM for further processing.
• Extended the user module to verify the new address entered. The verification was done by implementing an RFC call to a Z function to integrate with third party vendor Process Weaver.
• Developed mail forms in WEB UI for User Registration features like activation, password and user id reset.
• Successfully integrated the WCEM application to communicate and exchange data with third party software’s by Pay metric, Core Media, and Acuity.
• Helped the content management team in inserting code to help in tagging analytics of the web site.

Environment: CRM 7.2, WCEM 3.0, NWDI, ECC 7.31 and MDM 7.1

Confidential

ISA Architect / Techno Functional Consultant

Responsibilities:

• Studied and evaluated the client’s business processes and gathered the client's requirements and created business blueprint document.
• Interacted with the Business Leads and users to understand the existing Business processes.
• Setting up of middleware to enable data downloads from ECC to CRM.
• Was instrumental in downloading all the necessary master data and pricing conditional data.
• Configured Master Data, which includes Organizational, set up, Business partners, Internet users, Products, Transaction types, Item categories.
• Worked on the configuration of knowledge and solution search in the B2B scenarios.
• Documented and reported the use of implementation techniques & practices adopted and provided end-user support on Internet Sales.
• Configured Product Catalog and implemented Product Catalog Staging in CRM.
• Created multiple catalogs for different shops.
• Handling post production support issues.
• Made the necessary settings in the XCM for B2B and BOB scenario.
• Setting up the development environment and interacting with different systems using NWDI.
• Setting up the required roles for all users to access the application.
• Was also involved in setting up TREX and making necessary connections with the CRM system.

Environment: CRM 2007, ISA 7.1, NWDI, XCM, R3 4.7, ABAP

Confidential

MySAP - CRM ISA Functional Lead Technical Consultant - CRM 2007 ISA - B2B scenario.

Responsibilities:

• Studied and evaluated the client’s business processes and gathered the client's requirements and created business blueprint document.
• Interacted with the Business Leads and users to understand the existing Business processes.
• Configured Master Data, which includes Organizational, set up, Business partners, Internet users, Products, Transaction types, Item categories.
• Customizing of Business Partner, Organization Model, Partner Determination Rule, Status Determination, Product Hierarchies, and Text Management & Output determination.
• Worked on the configuration of knowledge and solution search in the B2B scenarios.
• Configured Product Catalog and implemented Product Catalog Staging in CRM.
• Created multiple catalogs for different shops.
• Handling post production support issues.
• Made the necessary settings in the XCM for B2B scenario.
• Setting up the development environment and interacting with different systems using NWDI.
• Was also involved in decision making for the right solution to be taken for each requirement.
• Created the entire blueprint, test cases, frice object list and all other necessary test cases and documentation required for making the ecommerce site work in Firefox.
• Worked on reframing the entire site to match the html templates developed by the content team that included lot of changing in the front end look in fields of standard B2B application.
• Was instrumental in fixing issues related to VMC.
• Developed new customizing routines and formulae to handle the pricing complications in the project.
• Made extensive use of BADI’s to pass extension data related to pricing to pass subtotal values in the shopping cart as well as in the pricing formulae.
• Was instrumental in writing the necessary code to support different browsers such as Internet Explorer, Firefox, Safari and Google Chrome.
• Also converted and wrote the necessary code for the website to work on IPAD.
• Developed custom alert and messages to match the design standards of Coca Cola using JSP.
• Developed the necessary backend objects for all the customization done on the entire B2B site.
• Was instrumental in modifying the order history and customizing the search criteria as well as the results based on customer needs.
• Used the product listing concept to hide and show products based on customer classification.
• Involved in the Requirements gathering, Blue printing, writing detailed Functional Spec documents for the new SAP CRM 2007 environment - E-Commerce B2B.
• Came up with the gap analysis document and made sure all points were considered to complete the project on time.
• Provided efficient solutions for quick and easy development of the entire B2B application.
• Configured Master Data, which includes Organizational, set up, Business partners, Internet users, Products, Transaction types, Item categories.
• Created multiple catalogs for different shops.
• Handling post production support issues.
• Made the necessary settings in the XCM for B2B scenario.
• Developed a custom search facility for documents that included claims, warranty, deliveries etc.
• Made extensive use of BADI’s to minimize changes in the front end for basket and order functionality.
• Redesigned a custom solution for orders, quotations and template history.
• Trained the employees to configure and develop the B2B application on their own.

Environment: CRM 5.0, ISA 5.0, IPC 4.0, XCM, ECC 4.7, ABAP, EP 7.0

Confidential

MySAP - CRM 5.0 IPC & Portal Consultant - CRM Mobile Sales & Portal Application

Responsibilities:

• Was instrumental in setting up the settings related to VMC and activating the components to enable pricing.
• Involved in downloading the knowledge base of products from R3 to CRM and making sure that the knowledge base and simulation of products is displayed on the web through settings in XCM.
• Was mainly involved in all the activities like maintaining the necessary XCM configurations and maintaining the URL’s for explosion of the products for the variant configuration scenario.
• Also was involved in maintaining the data on the CDB for mobile sales.
• Made the necessary settings in the XCM for mobile sales and was instrumental in downloading the files and making sure that the configuration works in mobile sales.
• Converted all the pricing routines and formulae written in ABAP on the R3 side to CRM using Java.
• Was involved in setting up the initial portal environment for the client.
• Was also involved in developing reports using java web dynpro and deploying them till the production environment.

Environment: CRM 5.0, MSA 5.0, IPC 5.0 (VMC), XCM, AFS ECC 5.0, ABAP, EP 7.0

Confidential

MySAP - CRM 4.0 / 5.0 / ISA / IPC Consultant - CRM Internet Sales Application

Responsibilities:

• Developed the blue print for the ISA B2B application and IPC (4.0 - 5.0) migration.
• Was instrumental in writing the technical specifications for the entire ISA 4.0 customized code. Developed additional technical specification for the additional ASP site that had to be merged in to the new CRM 5.0 and ISA 5.0 environment.
• Was also involved in the design for the ISA 5.0 integration with Portal 7.0.
• Was involved in writing additional java code for the integration of an Asp based site with the new ISA 5.0 to support the technical specifications.
• Was instrumental in setting up the local development environment for ISA 5.0 and pricing.
• Proficient in Configuring and maintaining the web shop using XCM configuration
• Was involved in migration of the customized objects and other functionality developed in ISA 4.0 to ISA 5.0 in Java.
• Was involved in moving all the main GUI related changes on ISA and other necessary front end changes to support the backend functionality using JSP’s.
• Mimicked the functionality of ATP to display the available quantity on the shopping cart page.
• Fixed couple of issues and made modifications to the user administration part of the ISA.
• Rewrote the routines / formulae developed in IPC 4.0 using java to the way it works in 5.0
• Added Functionality for Pricing Routines and formulae using java in IPC to match the same in R3.
• Extensively worked on the BADI to enable pricing condition to be populated automatically in IPC.
• Developed routines in IPC that access Ztables to read additional condition types and values in IPC.
• Was also involved in integrating of the CRM business package with portal.

Environment: CRM4.0 / CRM 5.0, ISA 4.0 / 5.0, IPC 4.0 / 5.0 (VMC), XCM, AFS ECC 5.0, ABAP, EP 7.0

Confidential

MySAP - CRM 4.0 / IPC Consultant - CRM Service Application

Responsibilities:

• Was instrumental in setting up pricing by configuring and setting condition types, Pricing Procedure and access sequence from a functional perspective.
• Developed numerous customized routines in IPC using Java to support the necessary pricing formulae.
• Developed additional fields for business partner, service order and service contract screens using EEWB and was instrumental in writing the supporting code.
• Added Functionality for Pricing Routines in IPC that was added in R/3.
• Created various dictionary objects in R3 and CRM to support the design.
• Developed actions in CRM to support additional tasks while saving contracts opportunities and orders.
• Developed smart forms for printing activities under different scenarios.
• Developed copy routines to enhance the standard copy transactions.
• Was involved in developing various BADI’s to support the configuration.
• Extensively worked on the BADI to enable pricing condition to be populated automatically in IPC.
• Developed routines in IPC that access Ztables to read additional condition types and values in IPC.
• Developed couple of batch process to move master data to different teams with in the organization in the form of standard text files.
• Developed batch process to update activities every night.

Environment: CRM4.0, IPC 4.0, SAP R/3 4.6C, ABAP

Confidential

MySAP - CRM 4.0 / IPC Consultant - IPM (Intellectual Property Management)

Responsibilities:

• Was instrumental in developing the pricing based on design with necessary development in R3, IPC and CRM.
• Worked extensively on BADI’s to enhance the standard functionality on CRM as well as R3.
• Was extensively involved in writing pricing formulae in IPC for different scenario to support billing.
• Developed an additional tab for the contract screen using Easy Enhancement Work Bench and was instrumental in writing the supporting code.
• Added Functionality for Pricing Routines in IPC that was added in R/3.
• Was also involved in configuring and setting condition types, Pricing Procedure and access sequence from a functional perspective.
• Created various dictionary objects in R3 and CRM to support the design.
• Developed actions in CRM to support additional tasks while saving contracts and billing documents.
• Installation and configuration of SAP J2EE, deploying ISA components and configuring ISA components for B2C scenario.
• Installation and setting up of IPC 3.0.
• Based on the business requirements, heavy customization was done for the B2C Scenario using Java and JSP’s.
• Developed additional functional modules in R/3 to support the heavy customization.
• Worked extensively on BADI’s to enhance the standard functionality.
• Involved in calling of RFC’s using Java Classes in Struts Architecture by modifying the Business objects and Back-end objects.
• Added Functionality for Pricing Routines in IPC that was added in R/3.
• Created R/3 Adapter objects for new condition objects.
• Enhancing the flow for BDoc types and the R/3 adapter.
• Installation and configuration of SAP J2EE, deploying ISA components and configuring ISA components for B2B scenario. Installation and setting up of IPC 4.0.
• Installation and configuration of SAP J2EE, IPC and other ISA components.
• Changed the standard SAP functionality for Internet Sales B2b Component, according to Business requirement using Java & JSP’s.
• Added Functionality for Pricing Routines in IPC that was added in R/3.
• Worked on IPC user exits formulas using java.
• Enhancing the flow for BDoc types and the R/3 adapter.
• Created R/3 Adapter objects for new condition objects.
• He was also involved in setting up service requests in the ICSS using a predefined form
• Enhanced the middleware for Customer master upload.
• Installation and Configuration of CRM IC Web Client, J2EE, Software Agent framework.
• Integration of E-mail server using SAP Connect.
• Modifying BSP Pages to enhance the functionality & customize the Web Client Screens.
• Setting up of workflow customizing
• Defining and Customizing Action Profiles.
• Setting up of Master Data.
• Was also involved in the pilot implementation for Activity Management, Quotation and Sales order process using People Centric CRM and IC web Client.
• Installation and Configuration of CRM and Middleware components.
• Middleware administration
• Designed Templates using JSP.
• Written User Exits for SD Pricing.
• Worked on Modification and Enhancements.
• System Analysis, User Requirements study.
• Developed User Exits for Internet Pricing and Configurator.
• Designed Smart Form and SAP Script for Billing Invoice.
• Developed Remote enabled function modules to access custom data from SAP.
• Developed reports for sales analysis in CRM that accesses data from SAP and CRM.
• Responsible for applying OSS Notes.
• Modification and standardization of existing i-views and Business Server Pages (BSP”s).
• Customization of screens and transactions using i-views and BSP at front end portal.
• Synchronization of master data’s & transactions between R/3 and CRM through middleware.
• Set up & Configuration of Internet Pricing & Configurator (IPC) for pricing.
• Analyzing BDOC Messages.

Environment: CRM3.1, ISA, SAP-Portals 5.0, SAP R/3 4.6C, ABAP

Confidential

SAP R/3 ABAP Consultant

Responsibilities:

• Involved in Implementation on SAP R/3 4.5b.
• Responsible for production support and creation of technical documents.
• Developed program to Handle Service plus Order Quantity.
• Developed custom reports to display the status of delivery in SAP and external WMS.
• Was also involved in developing User Exits, Enhancements and routines.
• Developed interface program using BDC.

Environment: SAP R/3 4.5b, ABAP

Confidential

SAP R/3 ABAP Consultant

Responsibilities:

• Involved in Implementation on SAP R/3 4.0B.
• Responsible for production support and creation of technical documents.
• Made changes to existing Invoice and printing of Credit/Debit memos.
• Worked on various reports for Accounts receivable.
• Modified Standard SAP Layout sets and print programs for creating Pro-forma invoice. Coded SAP script to print Barcodes for Packing Slip.
• Developed various reports in Sales & Distribution related to pricing and blocked orders.
• Responsible for testing
• Worked on testing of SAP interface with Bolt-On and other external systems like the Web & DB/2.

Environment: SAP R/3 4.0b, ABAP

Confidential

SAP R/3 ABAP Consultant

Responsibilities:

• Worked on Interactive Reporting.
• Worked on Enhancements and Modifications.
• Written BDC’s to upload master data.
• Worked on SAP Scripts.
• Designed & developed dialog screens to automate the process of GR/IR GL account based on GR document.
• Developed technical specifications.
• User Exit in Sales Order Delivery to monitor stocks at distributor location.
• Developed report for updating price of the material (ZPRCUPD) according to product hierarchy, customer hierarchy and condition type.
• Modified standard SAP programs, and developed new programs for the Packing and Picking Slip, Goods Receipt, Purchase Order, and Return Authorization Form.
• Designed Various SAP SCRIPT programs for Check Printing, SD Invoice and MM Purchase Order.

Environment: SAP R/3 4.0b, ABAP

Confidential

Technical Lead ASP/JAVA

Responsibilities:

• The Portal Application is an intranet site developed for the employees of toys r us. The Company gives the users and administrators a free powerful intranet system to enhance communication and information. This project deals with developing the maintenance screens for the same. The maintenance screen allows the administrators to maintain information and update them before the normal users can access it.
• Involved in end to end design of the system.
• Responsible for developing and deployment of the site.

Environment: UML, Java, Servlets, JSP, HTML and JavaScript, Websphere 4.0 / 5.0, ERWIN, Rational Rose, JBuilder 9.0

Confidential

JAVA Technical Lead

Responsibilities:

• This system will enable Volkswagen customers to configure a vehicle and submit a lead to a dealer. This system is a part of Online Buying system for all Volkswagen cars.
• The development of the system was based on Struts Framework.
• A servlet-based system that is based on J2EE architecture. The various layers in the architecture allow the system to be loosely coupled and scalable.
• The system is divided in to several packages like vehicle, dealer that allowed the system to be developed modularly and simultaneously.

Environment: UML, Java, Servlets, JSP, HTML and JavaScript, iPlanet6.0, ERWIN, Rational Rose

Confidential

ASP Consultant

Responsibilities:

• Worked on a Products Tracking and Reporting System, responsibilities included:
• The entire system was provided with ASP based GUI interface to view the products based on their respective disciplines. The project was mainly divided in to six modules, they were Cardiac Diagnostics, Chemistry/Immunochemistry, Drug monitoring, Heamostatis, Immunohematology, infectious disease diagnostics, Microbiology, Plasma Protein Diagnostics.
• Each discipline was further divided in to display the different products available. All the existing products were displayed on an intermediate page with hyperlinks. Once the user clicks on the hyperlink facility was made to display the entire features of the product.
• Some of the features displayed were description, test menu, dimensions, ordering information, features and benefits, throughput and number of tests.
• The special feature of the application was the whole system was developed using Active Server Pages/HTML.
• Stored Procedures, which were fine tuned for performance was used effectively to interact with the database.
• One more special feature was using HTML tags to display exponential numbers and changing the fonts dynamically.
• Involved in the User and Maintenance modules.
• The User module mainly dealt with storing information regarding users and it also provided facility for adding, editing and viewing the details pertaining to a user.
• The maintenance module provided the ASP based GUI interface for maintenance(Add, Update, Delete and search facility) of all the application master tables
• Involved in a subproject that synchronized data between the new database and the legacy system database. Created COM and DCOM objects using Visual Basic6.0. The DCOM objects were used by a remote client running the scheduled data synchronization process. This project also involved writing stored procedures in Oracle8.0.

Environment: ASP, HTML, JavaScript, Visual Basic 6.0, Oracle 8.0, IIS4.0

Confidential

VB Consultant

Responsibilities:

• The application consisted of four modules namely tourist spots, reservation and logistics, billing, and reports.
• As a member in a team of 3, role was to do the analysis, design, construction, testing, and implementation.
• Some of the salient features of the application were the tight integration of data between modules.
• Codes were reused using generic forms for the purpose of querying.
• Lookups were based on stored procedures, which were fine-tuned for performance.
• Searching was implemented through a search manager.
• Sheridan 3D controls were also used extensively.
• Reports were generated extensively using Crystal Reports.

Environment: Visual Basic 5.0, Oracle 7.x, Crystal Reports 5.0

Confidential

PB Consultant

Responsibilities:

• This system consisted of sales planning, purchase, inspection, calibration and report modules.
• Responsible for the design, coding, and implementation of the calibration module.
• This module comprised of forms to create calibration standard master, forms to add, modify, view and delete. Also had forms to calibrate the new finished products with the standard type.
• The module also had a functionality to query calibration products by standard types, product categories, and periods.
• The whole application was an MDI application and this module was seamlessly integrated to the main application.

Environment: Power Builder 4.0, Sybase, Crystal Reports 5.0