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Program Manager Resume

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Irvine, CA

SUMMARY:

  • An accomplished IT professional with 13 years of comprehensive consulting experience in implementation and application maintenance support projects for well - known companies in various industry verticals like pharmaceuticals, financial consulting and manufacturing. Long track record in successful service delivery with consistent revenue growth, customer relationship management, driving technical innovation and managing large team.
  • Program/Project Management
  • Service Delivery Management
  • Customer Relationship Management
  • Stakeholder Management
  • Business Development
  • Status Reporting to Internal and External stakeholders
  • Service Delivery Optimization through Lean and Six Sigma
  • Large Team (150+) Management
  • Application Maintenance and Support
  • ITIL process and framework
  • Validation process in pharma domain
  • SAP Modules - Material Management, Sales and Distribution, Finance, ABAP
  • Various project management tools
  • Proficient in Microsoft Excel

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Program Manager

Responsibilities:

  • Worked as program manager for SAP and non-SAP applications with a team size of more than 150 members with responsibility of delivery, customer relationship management and business development.
  • Established better coordination between onsite and offshore team through onsite-offshore model and AMS delivery structure.
  • Project management for development projects like SAP consolidation, HR integration between Workday and SAP, Signature automation application (.Net based custom application development) and Regulatory publishing for R&D
  • Service delivery management for identity and access management, security operation and user ID maintenance
  • Reporting engagement metrics (Dashboard/Monthly status report) with automated process of daily tracking and monitoring SLA adherence.
  • Project cost management/productivity improvement through resource optimization, automation, productivity analysis, Lean and Six Sigma
  • Developed tool to capture effort and productivity
  • Received EAS Excellence for leadership and mentoring
  • Received Best Project Manager several times
  • Received Best Innovative Solution in ABAP solution and tool design competition.

Confidential

Project Manager

Responsibilities:

  • Worked as Project Manager and Architect and provided end-to-end design solution for all the interfaces.
  • Achieved a technically challenging task of establishing interfaces between SAP and LIMS as the LIMS system was outdated.
  • Delivered the project on time despite of very tight schedule, strict deadline, limited resources and technically challenging implementation.
  • Managed customer expectations on quality, addressed customer concerns over timeline and feasibility
  • Achieved ‘zero defects’ in UAT and system integration testing.
  • Received ‘Special ’ from customer for the success of the project

Confidential

Project Lead

Responsibilities:

  • Lead a team of more than 80 ABAP resources and managed over 500 WRICEF developments, including more than 50 interfaces, in a very strict timeline.
  • Owned delivery responsibility for delivery of WRICEF developments in varying technical areas like ABAP, CRM, Workflow and eSOA.
  • Proactively taken the responsibility of status monitoring and Dash Board reporting for all towers in project.
  • Developed tool to automate the process of dashboard reporting in complicated development environment and varying reporting needs for higher management. The tool saved almost 2 hours of daily manual effort of collating data on development updates.
  • Provided technical input on all performance and quality strategies for the project.
  • Took part in SMART SAP initiative - Competency building program for IBM SAP team

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