Sr. Sap Crm Techno Functional Analyst Resume
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SUMMARY
- A Skillful professional wif around 12 years of experience into SAP CRM ISU/ECC ABAP in SAP CRM,WEB UI,BSP, ISU - CCS, CR&B,DM,SAP APO, MDM,PI, HANA, WCEM, Web Channel (Ecommerce)ISAB2B, B2C, CRM Middleware, Web Dynpro and ABAP/4.
- Strong experience in SAP CRM Sales, Services, SAP BPC, SAP ECC Sales & Distribution (SD), and Material Management (MM).
- Expertise in CRM Web UI enhancements using Component Workbench, Enhancement sets, Generic Interaction Layer (GENIL) /Business Object Layer (BOL) Development and Modifications & Extensions, Navigation bar profile customizing, Dynamic navigation customizing, Runtime repository enhancement and Business Role customizing.
- Expertise in CRM Master Data configuration for Business and Partners
- Worked onProcess Framework(Utilities) &Check Framework.
- Strong experience in Contract Management (Move-in, Move-out, and Transfer) processes.
- Configuring the Object Tree profiles
- Experience in Device Management, Device Installations, Meter Replacements (Product Change), and Meter Reading etc.
- A very good experience on Disconnections/Reconnections.
- Configuring Service Orders/Service Notifications as part of Contract Management process & Disconnection/Reconnection activities.
- Experience of integration wif the Click Schedule for the Service Slots to be provided to Customer.
- Configuring Transactions, Partner Determination Procedures, Item Category Determination, Action Profiles, Categorization Schemas, Org Data Determination etc.
- Experience in HANA modeling, Native development on HANA, SQL script, and ABAP on HANA open SQL development, and SAP NetWeaver Gateway, and OData services
- Involved extensively inWeb UI Customizationof business objects such as Business Roles, Navigation Bar, and Transaction Launcher on WebClient UI screens.
- A very good experience in replication throughSAPCRM Middleware
- Worked on developingCustom BOLObjects & Search components.
- RICEFW (Reports ALV/SAP ALV, Interfaces, Conversions, Enhancements, Forms (Scripts, Smartforms, Adobe forms, Module Pool / Dialog Programming (ECC GUI) and Workflows) developments.
- Expertise in Interfaces and worked extensively inEDI, ALE/IDOC, File Transfer, ABAP Proxies, RFC, BAPI.
- Strong experience in Sales & Services creating Service Requests, Complaints, Service Orders, Confirmations, and Sales Orders.
- Strong experience wif IBase (Installed Base), updating IBase components and swap wif new components.
- Enhancing IBase Search wif custom settypes.
- Build and support SAP-APO applications objects.
- Knowledge & hands on APO master data and ECC & CRM master data
- Good experience in Global Available to Promise (GATP)
- Experience in APO CIF wif a noledge in CIF error handling & troubleshooting.
- Good noledge on Document Management Framework (Content Management)
- Experienced in integrating various systems (ECC/Legacy) through developing theProxies(Client & Server) by using XI/PI system, andWeb Servicesfor various business requirements and publishing in UDDI Registry.
- Designing and Development of UI applications andcomponents usingWeb DynproABAP
- Knowledge of integrating the Web Dynpro Applications as iViews on the Enterprise Portal.
- Experience inBase Customization(Business Transaction Types, Item Category Determination, Copy Controls, Organizational Data Determination, Business Partner Determination, Number Ranges, Action Profiles etc.).
- Experience of Task Based UI,Web Requests&Java script,andSAP HANA
- Very good experience into SAP ISU Data Model & Replication of Data
- Good experience into ISU-CCS, CRB, FI/CA, DM (Device Management), Billing & Invoicing
- Requirement gathering, analysis and design, configuration and implementation, program management, etc.
- Strong noledge onUtilitiesCustomerE-Services(UCES)
- Experience on various aspects of Web Dynpro applications likeContext Binding, Context Mapping, Model Binding, Data Binding, Actions, Events, Custom Controllers, BAPI Service calls, Supply functions, Layout Managers,Component Interface, & Component Usage.
- Experience inSAP CRM SalesInternet Sales Web Application, and Variant Configuration.
- Thorough noledge on One Order Framework, Contract Management, Opportunity Management, Activity Management, Quotation, Order Management, WebClient UI functions, WebClient UI profiles.
- Experience coversManufacturing, Automobile, ISU Energy,Oil & Gas, and Chemicals industries.
- Experience in Functional, Implementations, Configuration, Testing, andQuality Assurance(QA).
- A very good noledge on SAP CRM Installed Base (iBase) & Grantor Management.
- Strong noledge on E-Mail Response Management System (ERMS)
- Good understanding of Trade Promotion Management (TPM) process.
- Experience in Documentation, Realization, Testing, Go-live preparation, Go-live, Post live support.
- Experience in analysis and development of Business Applications and having strong technical documentation, testing and troubleshooting skills.
TECHNICAL SKILLS
ERP: SAP R/3 (4.0b, 4.5B, 4.6C, 4.7EE, ECC 5.0 & ECC6.0)
NetWeaver Technologies: NW2004/s, BSP, IC Web Client, Web Dynpro, EP & Web AS
Programming Languages: ABAP/4, Java and C
Web Technologies: HTML, Web Services, web logic, XML and Servlets